Promlily Online
reviews and complaints

After reading numerous reviews from customers who have had negative experiences with Promlily Online, I strongly advise potential customers to steer clear of this website. The consistent complaints about poor quality, incorrect sizing, and unresponsive customer service paint a concerning picture. It seems that many customers have received dresses that were not as described, with issues ranging from stains and cuts in the fabric to dresses arriving in the wrong color. The lack of proper refunds and the runaround experienced when trying to return items is disheartening. Based on the feedback shared by other customers, it appears that Promlily Online may not live up to expectations when it comes to delivering quality products and satisfactory customer service. It's essential to prioritize your shopping experience and consider alternative options to avoid potential disappointment.

So, I gotta say, I was pretty disappointed with the dress I got from Promlily Online (promlily.com). First off, it was made with some seriously low quality material - and not just because it came with a couple of stains that we had to scrub out. Nope, this baby had some serious issues. There were cuts all over the front of the fabric that we couldn't really do anything about, and the sides of the dress were totally uneven. I mean, I get that not everything can be perfect, but come on.

But here's the kicker - one of the hanging strings was actually sewn to the dress. Like, glued-on-forever style. I don't know how that even happened, but needless to say it was a pretty big bummer. So overall, I'd say this wasn't the best shopping experience I've ever had. The only good thing I can say is that it did come on time, just like they promised.

So listen up, friends: if you're thinking of ordering from Promlily, I'd definitely suggest being ready to deal with some serious imperfections. Unless you're handy with a sewing machine and have some serious patience, you might want to steer clear of this website.

So, here's what went down when I ordered some dresses from Promlily Online. It started off all good, y'know, I picked out my dresses and paid for them. But then, I didn't get no shipping info, or nothin'! I was like, "Uh, hey, where are my dresses at?" So I emailed Customer Service, and they said I could get a refund if the dresses didn't fit, but they didn't say anything about when the dresses were comin'!

But then, outta nowhere, the dresses showed up! And boy, was I surprised. I had ordered 'em two sizes too big, thinkin' I could always alter 'em, but they were way too tight! Like, two sizes too small tight! So, I asked Promlily Online how I could return 'em and get my money back. But you won't believe what they said! They told me I had to donate the dresses to a local organization, and they wouldn't even give me a refund!

I mean, come on, Promlily Online! That's straight up shady. You gotta let people know when their stuff is shipping, and you gotta give people their money back when they ain't happy with what they got. So, if you ask me, I ain't orderin' from Promlily Online again!

Oh boy, let me tell you about my experience with Promlily Online. I made the mistake of ordering a dress from their site, and let me tell you, it was a disaster. First off, the dress looked nothing like the picture on their site. It was way different and not in a good way. Then, when I took a closer look, there were 2 marks on it that looked like someone had spilled something on it. Gross!

But that's not even the worst part. The smell of the dress was beyond disgusting. I'm talking like a combination of mothballs and old laundry. I was gagging just trying it on. I knew right away I needed to return it.

So, I tried to email the company about returning the dress and getting a refund. And let me tell you, they were not helpful at all. They came up with every excuse in the book for why they shouldn't give me a full refund. They even went as far as to claim they received the dress back and that there was no fault on it. But get this, they sent me a picture of a totally different dress! What the heck?!

But here's the kicker. I had tracking information that proved they never even received the dress back yet. And even after all this, they still haven't refunded the £25.85 postage fee for returning the dress. What a bunch of scammers!

I made sure to save all the pictures and emails I had with Promlily so that I could take this complaint further. I definitely do NOT recommend buying from them. Save yourself the hassle and avoid this site like the plague!

So, I gotta say, my experience with Promlily Online (promlily.com) was a total letdown. I was pumped to order a sweet white sequin dress for my reception, but when it showed up, it was a totally different color. I mean, seriously, it looked more like the "As Pictured" shade rather than the one I picked out.

So, I hit up their customer service team and ugh, what a nightmare. They just gave me the runaround, no help at all. And get this, they wanted me to cough up the dough for the return shipping – which was a wild $130! That's literally the same cost as the dress itself! I mean, come on, Promlily, can you please get it together and actually help a girl out?

Oh, and another thing – when I finally got the darn dress, it had a totally different company name on it – Hebeos. Like, what the heck, man? These two companies are basically the same thing, and I feel like they're just trying to pull a fast one on all of us.

All in all, my experience with Promlily Online was not great. I had such high hopes for my dress, but it turned out to be a total bust. And their customer service? Don't even get me started. Save yourself the stress and avoid these guys at all costs.

Man, I wouldn't recommend ordering from Promlily Online if I were you. I thought I'd found the perfect dress on their website, but when it finally arrived, I was a bit disappointed. The colors were okay, but the fabric looked pretty cheap and the stitching was all kinds of messed up. There were strings hanging everywhere and the overall fit just wasn't right.

So of course I reached out to the company to sort things out. And boy, was that a headache. Instead of just giving me a refund or helping me exchange the dress, they told me to go to a tailor to fix all the flaws myself. Like, what? I'm not about to spend even more money on top of the dress cost just to get it to look decent.

When I refused that option, they said I could send the dress back for a refund, but I'd have to pay shipping and a restocking fee. Seriously?! That's a lot of hassle just to get my money back. Plus, they only offered me 15% back at first - like that would make up for the time and effort I'd spent dealing with this mess.

Honestly, this is the worst company to deal with when it comes to clothing. You're better off just finding a different site to shop from.

Yo, lemme tell you guys about my experience with Promlily Online (promlily.com). So, I was trying to be a good mom and ordered my daughter's prom dress ahead of time. When the package finally arrived, I couldn't wait to see it and I opened it up all excited and stuff. But as soon as I saw the dress, I was PISSED. They sent me the wrong color! Like, what the hell?!

The dress was supposed to be all ivory, but instead I got this two-toned piece of crap with a gold top and ivory bottom. And here's the real kicker: prom is only three weeks away! I've been sending them emails, trying to get this mess sorted out, but they haven't responded to any of them. Not one. It's like they don't even care that they messed up.

I tried to remind them that I had proof of my original order and that according to their own policy, I should get a full refund. But nope, still no response. So now I'm out of money, my daughter doesn't have a dress, and I'm just furious.

I'm not gonna sit back and let this slide though. I'm gonna keep posting reviews everywhere I can, warning people not to order from these scammers. It's not fair to take people's money and then not even care when you mess up their order. So seriously, guys, take my advice and steer clear of Promlily Online. They're a bunch of MF'ers who need to be shut down.

Yo, let me tell you about my experience with Promlily Online (promlily.com). First off, when I checked my credit card statement, the charge wasn't even under the name Promlily. Sketchy much? When I tried to contact customer service, it was like pulling teeth to get a response - took me a whole freakin' month and two emails. And even then, they were asking me to send pics of the dress. Come on now, I don't want to be a model for their website.

Anyway, when I finally got the dress, it was heavy as heck and not flowy like the pic online made it seem. To be honest, it looked more like something the grandmother of the bride should be wearing. When I reached out to customer service again and told them the dress wasn't what I expected, they were rude AF and said special orders couldn't be returned. But here's the thing, the dress wasn't even a special order. Talk about shady business practices.

Honestly, I wish I had seen all these bad reviews before I even bothered with Promlily. It's been over 5 months since someone had anything good to say about this company. Save yourself the headache and just avoid them altogether.

Hey, y'all! Let me tell you about my recent experience with promlily.com. Listen, I normally don't write reviews but this was too ridiculous not to share.

So, I found a dress on their website for my daughter's wedding. It looked cute and was reasonably priced, so I went ahead and ordered it. But when the dress arrived, it was a hot mess. The material was cheap and the sizing was all wrong.

No problem, I thought, I'll just return it and get my money back. But that's where the real trouble started. I tried emailing them several times but never got a response. I was getting pretty angry at this point, y'all. I mean, what kind of customer service is that?

Finally, I got so fed up that I wrote them a not-so-nice letter. Yeah, I maybe used some strong language, but I was really upset. And you know what? Still no response!

So here I am, stuck with a crappy dress and out of money. It's especially frustrating because I'm disabled and it's hard for me to go out and shop in person. And to add insult to injury, I've found out that Promlily has a terrible reputation on social media.

Seriously y'all, don't waste your time or money with this company. Their products are low quality and their customer service is non-existent. Spread the word and save yourself some hassle.

So, I thought I'd share my experience with Promlily Online. I mean, it seems like all we hear about is the good stuff, but not the bad. So, here goes nothing.

I was trying to be a good mom and order a prom dress for my daughter from Promlily. It seemed like a good site and everything was going fine until I accidentally hit the "place order" button. I immediately knew I had messed up and cancelled the order not even 5 minutes later.

So, you can imagine my surprise when I got an email from them 2 days later saying they were only going to give me a partial refund. Like, what?! The dress hadn't even been pulled from the stock or shipped yet! I was so confused.

When I told them I wasn't going to accept a partial refund, I didn't hear anything back for another day. And then the response I got was a picture of the dress with a message saying "can you keep the dress! It's beautiful". Um, excuse me? I don't want the dress. Why would I want a dress that doesn't match the color on the website?

It took me emailing them again and waiting another two days to finally get a response about whether or not my order had been cancelled. It was just a nightmare.

I attached some pictures below so you guys can see what I'm talking about. But, long story short, I would not recommend buying from Promlily Online.

OMG, let me tell you about Promlily Online! So, I was super excited to snag a cute dress from them, and even sent a screenshot to my girl squad. But, one of my girls had ordered from them before and warned me that their stuff didn't quite match up with the photos. So, I quickly hit them up to cancel my order, but getting a response was like pulling teeth. And when they finally replied, they were zero help. They just said my order was cancelled and that I'd get a refund in a few days because I used PayPal. But, it's been FIVE days and still no refund, y'all!

So, I filed a dispute with PayPal and sent in screenshots of Promlily's cancelation email - which didn't really confirm anything. Thankfully, PayPal settled the dispute in my favor within three hours. Boom! But, yo, Promlily didn't quit. An hour later, they hit me up with some BS email talking about "The payment may be frozen by PayPal because you opened the dispute, please wait for more days. Or please close the dispute, then PayPal will release the money to you ASAP."

Umm, no thank you! Promlily is such a flipping joke. Like, why even bother? I should have done my research and Googled them before buying from these scammers. Lesson learned, for real! If you want legit stuff, don't go for the super cheap options, guys! Stay woke and don't trust Promlily Online!

I have been trying to get in touch with someone from this company about my daughter dress that was order and was supposed to be here by the 29th of March and here it is April 05 and I have not got dress or no refund and I haven’t been able to talk to anybody about this I am pissed signed an angry unsatisfied former customer.

I ordered 3 dresses from Promlily.co.uk on 010/05/2023 after my daughter in law recommended them. My order no is PUK230415202433781 and I was led to believe that its a UK company. My suspicions were raised when the order took about 4 weeks to deliver. When the dressed arrived, they were clearly for a woman of UK size 10 and not the size 14 that I ordered.

Needless to say, they did not fit and I returned the package to the UK address which was attached to the package as the return address. When I communicated with them to inform them that I had sent the package back, they asserted that the dresses should have been returned to China and assumed that I had worn the dresses and it would take them time to steam clean them. I assured the that I had NOT worn the dresses apart from try them once. Foe me the dresses did not look as worn by the model, the quality of the material did not match my expectations.

Since then, I have been locked in a battle with this company to refund my money. They have been rude to me and at one point suggested that perhaps I should have ordered a size 18, which was highly inappropriate. I have requested for details of their distributor here in the UK because thats where I returned the dressed to, but they dont appear to comprehend what I am saying to them. The latest email from them today is that I had no consent to send the dresses back. Hello, the dresses did not fit and I want my money back. I had to pay £15.45 for the special registered delivery

Okay, peeps. Gotta give you the lowdown on Promlily Online. So I ordered this super cute dress from them, thinking it would be the perfect outfit for my cousin's wedding. But lemme tell you, this dress was JACKED UP. It was sewn all wrong and looked like something that was salvaged from the “reject pile”.

Well, I called Promlily to get a refund on that trash heap of a dress. But instead what did I get? Some robot on the phone who couldn't care less about the fact that they sent me a cruddy garment. And then to add insult to injury, they wouldn't even let me return it! Seriously, WHAT. THE. HECK.

Bottom line? SAVE YOUR CA$H, Pebbles. Don't waste it on these scammers. They don't care about you or your fashion needs, they just want your dinero. Look elsewhere and find a real clothing store that actually knows how to sew some decent clothes. Peace out.

Ah man, let me tell you about my experience with Promlily Online (promlily.com). I was so excited to order a dress for my grandkid's prom, but when the dress arrived, it was all wrong. First off, the color was totally off from what I had picked out. And don't even get me started on the material – it was this thick, unattractive mess that looked nothing like the picture on the site. Needless to say, I am not happy with my purchase and will definitely not be ordering from Promlily again.

Oh my goodness, where to even begin with Promlily Online? I ordered a prom dress for my daughter as a surprise for her upcoming dance and when it arrived, it was DAMAGED. Like, are you kidding me? Obviously I was concerned and reached out to their customer service, but they were not helpful at all. They wouldn't even give me a return label, and instead wanted me to shell out $45 just to return a $100 dress. What kind of nonsense is that?

To make matters worse, they were so rude and disrespectful towards me on the phone. Like, excuse me? I'm the customer here. I don't appreciate being treated like dirt. Needless to say, I am extremely disappointed with this whole experience and would strongly recommend that you do NOT buy from this company. They clearly have no sense of honor or decency.

I mean, come on. It's 2021. We have plenty of other options for online shopping that don't involve dealing with companies like this. Save yourself the trouble and go elsewhere. I can't believe I wasted my time and money on this nonsense. Honestly, I'm still fuming over it. Don't let the same thing happen to you!

Don't even bother with Promlily, alright? Trust me, I learned my lesson the hard way. I was all hyped up about my prom and decided to order a dress from them. Big mistake. The dress they sent me was a total joke, guys. It didn't look anything like the one in the picture, and the quality was downright embarrassing. I tried to contact their customer service about it, but they were no help at all. Like, seriously. They didn't even try to understand that this was a HUGE deal for me. Not cool, Promlily. Not cool.
So, yeah. If you want to avoid a major party foul, don't go to this site. Find somewhere else with better dresses and better people running things. Trust me, your prom experience will thank you.

"I just gotta say, I bought a dress from Promlily Online and let me tell ya, it was a hot mess. The color was totally wrong when it arrived, not even close to what I ordered. So fine, no biggie, right? They promise a full refund for this kinda thing on the site. But when I tried to send it back they straight up refused. Talk about a slap in the face. Their crappy solution was to give me just 20% back and tell me to sell the thing myself. What the actual heck? Absolutely awful experience. I wouldn't even give them a score of 1. Steer clear, folks."

Yo, peeps! So, I ordered a dress from Promlily Online (promlily.com) for my daughter but what I got was totally unexpected. I mean, the fit was totally off and the material used was cheap af! Plus, their refund policy is a whole joke. They won't even care about your satisfaction and give you your money back. So, unless you are happy with getting a dress that may make you hate it later and not get any refund, then go ahead and shop here. But personally, I ain't going back there again. #disappointed #neveragain.

Yo, let me tell you about my experience with Promlily. So, I ordered this dress from them thinking it would look just like the picture (duh). But when I got it, I was so bummed out. It looked NOTHING like the photo. Like seriously, did they take that pic with a completely different dress or what?

I even ordered it with custom sizing and it was like two inches too big EVERYWHERE. What kind of garbage is that? And the fabric they used was so cheap and ugly looking. Don't even get me started on the bottom hem of the dress. It was like they didn't even care to make it decent quality.

I put in a review for the dress on the Promlily website, but surprise surprise, they didn't bother posting it. They must only showcase the good reviews or something. And you know what's even worse? The dress was made in China. Like, come on guys, don't pretend like you're some fancy dress shop when you're just outsourcing everything to the cheapest possible option.

Overall, I wouldn't recommend Promlily to anyone who wants something halfway decent. Save yourself the trouble and shop somewhere else. Trust me.

Oh man, let me tell you something about Promlily Online, aka promlily.com. I ordered a bridesmaid dress and it was not even close to what they showed in the picture. I mean, the material was different and the color was totally off. And don't even get me started on how bad the knock off looked. It was a disaster!

When I tried to return the dress, they gave me a hard time. I had to argue with them just to get them to accept it. And even then, they only offered me half of what I paid even though the dress was $200! That's crazy!

I wouldn't recommend Promlily Online to anyone, unless you're into knock off, low-quality dresses. Save yourself the trouble and steer clear of this website. In fact, I'm planning to report them to my credit card company so others don't have to go through what I did. Stay away, people!

So, let me tell you about my experience with Promlily. It was a real disaster, to be honest. I ordered these dresses that looked super cute in the pictures, but when I received them, they were nothing like that. They were unwearable, and too smelly! They stank of fish! Who wants a dress that smells like fish? Not me, that's for sure.

So, as any sane person would do, I returned them as soon as I could. But that's when the real nightmare started. It's been over a week now and I'm still fighting to get my money back. I mean, come on! This is unacceptable! I had to pay over ?100 just to get the dresses shipped to me and then, after realizing they were terrible, I had to pay another ?100 to return them. And now, I still don't have my money back.

Honestly, this whole thing feels like a scam to me. If you're thinking about ordering from Promlily, my advice is don't do it. Save yourself the trouble. The website should be shut down for real. I just want my money back and to forget this whole thing ever happened.

So, I recently ordered from promlily.com and man, was it a mistake. Let me tell you, the clothes smelled like they had been sitting in a musty basement for months. And forget about the quality, it was straight up sub-par. I mean, they claim to be tailor made, but it was clear as day that these items were mass produced.

But the real kicker? When I contacted customer service about the refund, they tried to play it off like they already refunded me. Not cool, man. And when they finally offered a refund, it was a mere pittance compared to what I originally paid AND their website even says that I'm not entitled to a refund. Excuse me, what?!

It's been 6 weeks since I've been dealing with this nonsense and still no refund. Are you kidding me? This was an all around terrible experience and I would definitely steer clear of this website.