Promlily Online’s earns a 1.0-star rating from 0 reviews and 12 complaints, showing that the majority of dress shoppers are dissatisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Never received dress
I have been trying to get in touch with someone from this company about my daughter dress that was order and was supposed to be here by the 29th of March and here it is April 05 and I have not got dress or no refund and I haven’t been able to talk to anybody about this I am pissed signed an angry unsatisfied former customer.
Claimed loss: $195 no dress still
Desired outcome: Refund or dress by 04/15/2024
Confidential Information Hidden: This section contains confidential information visible to verified Promlily Online representatives only. If you are affiliated with Promlily Online, please claim your business to access these details.
Product and service
I ordered 3 dresses from Promlily.co.uk on 010/05/2023 after my daughter in law recommended them. My order no is PUK230415202433781 and I was led to believe that its a UK company. My suspicions were raised when the order took about 4 weeks to deliver. When the dressed arrived, they were clearly for a woman of UK size 10 and not the size 14 that I ordered.
Needless to say, they did not fit and I returned the package to the UK address which was attached to the package as the return address. When I communicated with them to inform them that I had sent the package back, they asserted that the dresses should have been returned to China and assumed that I had worn the dresses and it would take them time to steam clean them. I assured the that I had NOT worn the dresses apart from try them once. Foe me the dresses did not look as worn by the model, the quality of the material did not match my expectations.
Since then, I have been locked in a battle with this company to refund my money. They have been rude to me and at one point suggested that perhaps I should have ordered a size 18, which was highly inappropriate. I have requested for details of their distributor here in the UK because thats where I returned the dressed to, but they dont appear to comprehend what I am saying to them. The latest email from them today is that I had no consent to send the dresses back. Hello, the dresses did not fit and I want my money back. I had to pay £15.45 for the special registered delivery
Desired outcome: I have requested a full refund
Avoid Promlily Online: Poor Quality Dresses and Terrible Customer Service, Save Your Money
Okay, peeps. Gotta give you the lowdown on Promlily Online. So I ordered this super cute dress from them, thinking it would be the perfect outfit for my cousin's wedding. But lemme tell you, this dress was JACKED UP. It was sewn all wrong and looked like something that was salvaged from the “reject pile”.
Well, I called Promlily to get a refund on that trash heap of a dress. But instead what did I get? Some robot on the phone who couldn't care less about the fact that they sent me a cruddy garment. And then to add insult to injury, they wouldn't even let me return it! Seriously, WHAT. THE. HECK.
Bottom line? SAVE YOUR CA$H, Pebbles. Don't waste it on these scammers. They don't care about you or your fashion needs, they just want your dinero. Look elsewhere and find a real clothing store that actually knows how to sew some decent clothes. Peace out.
Is Promlily Online Legit?
Promlily Online earns a trustworthiness rating of 67%
Generally safe, but check closely before sharing details.
Promlily.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Promlily.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- The registrar associated with Promlily Online has been found to be used by several spammers and scammers, which could indicate a potential threat to users.
- We conducted a search on social media and found several negative reviews related to Promlily Online. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Disappointing Experience with Promlily Online: My Review
Ah man, let me tell you about my experience with Promlily Online (promlily.com). I was so excited to order a dress for my grandkid's prom, but when the dress arrived, it was all wrong. First off, the color was totally off from what I had picked out. And don't even get me started on the material – it was this thick, unattractive mess that looked nothing like the picture on the site. Needless to say, I am not happy with my purchase and will definitely not be ordering from Promlily again.
Terrible Experience with Promlily Online: Damaged Dress, Unhelpful Customer Service, and Rude Treatment
Oh my goodness, where to even begin with Promlily Online? I ordered a prom dress for my daughter as a surprise for her upcoming dance and when it arrived, it was DAMAGED. Like, are you kidding me? Obviously I was concerned and reached out to their customer service, but they were not helpful at all. They wouldn't even give me a return label, and instead wanted me to shell out $45 just to return a $100 dress. What kind of nonsense is that?
To make matters worse, they were so rude and disrespectful towards me on the phone. Like, excuse me? I'm the customer here. I don't appreciate being treated like dirt. Needless to say, I am extremely disappointed with this whole experience and would strongly recommend that you do NOT buy from this company. They clearly have no sense of honor or decency.
I mean, come on. It's 2021. We have plenty of other options for online shopping that don't involve dealing with companies like this. Save yourself the trouble and go elsewhere. I can't believe I wasted my time and money on this nonsense. Honestly, I'm still fuming over it. Don't let the same thing happen to you!
Promlily Review: Don't Waste Your Time or Money on This Dress Site
Don't even bother with Promlily, alright? Trust me, I learned my lesson the hard way. I was all hyped up about my prom and decided to order a dress from them. Big mistake. The dress they sent me was a total joke, guys. It didn't look anything like the one in the picture, and the quality was downright embarrassing. I tried to contact their customer service about it, but they were no help at all. Like, seriously. They didn't even try to understand that this was a HUGE deal for me. Not cool, Promlily. Not cool.
So, yeah. If you want to avoid a major party foul, don't go to this site. Find somewhere else with better dresses and better people running things. Trust me, your prom experience will thank you.
Promlily Online Dress Review: A Nightmare of a Purchase and Return Experience
"I just gotta say, I bought a dress from Promlily Online and let me tell ya, it was a hot mess. The color was totally wrong when it arrived, not even close to what I ordered. So fine, no biggie, right? They promise a full refund for this kinda thing on the site. But when I tried to send it back they straight up refused. Talk about a slap in the face. Their crappy solution was to give me just 20% back and tell me to sell the thing myself. What the actual heck? Absolutely awful experience. I wouldn't even give them a score of 1. Steer clear, folks."
Promlily Online Review: Disappointing Fit and Quality, Terrible Refund Policy
Yo, peeps! So, I ordered a dress from Promlily Online (promlily.com) for my daughter but what I got was totally unexpected. I mean, the fit was totally off and the material used was cheap af! Plus, their refund policy is a whole joke. They won't even care about your satisfaction and give you your money back. So, unless you are happy with getting a dress that may make you hate it later and not get any refund, then go ahead and shop here. But personally, I ain't going back there again. #disappointed #neveragain.
Promlily Review: Cheap Quality and Misleading Photos - Don't Bother!
Yo, let me tell you about my experience with Promlily. So, I ordered this dress from them thinking it would look just like the picture (duh). But when I got it, I was so bummed out. It looked NOTHING like the photo. Like seriously, did they take that pic with a completely different dress or what?
I even ordered it with custom sizing and it was like two inches too big EVERYWHERE. What kind of garbage is that? And the fabric they used was so cheap and ugly looking. Don't even get me started on the bottom hem of the dress. It was like they didn't even care to make it decent quality.
I put in a review for the dress on the Promlily website, but surprise surprise, they didn't bother posting it. They must only showcase the good reviews or something. And you know what's even worse? The dress was made in China. Like, come on guys, don't pretend like you're some fancy dress shop when you're just outsourcing everything to the cheapest possible option.
Overall, I wouldn't recommend Promlily to anyone who wants something halfway decent. Save yourself the trouble and shop somewhere else. Trust me.
Promlily Online Review: A Bridesmaid Dress Nightmare
Oh man, let me tell you something about Promlily Online, aka promlily.com. I ordered a bridesmaid dress and it was not even close to what they showed in the picture. I mean, the material was different and the color was totally off. And don't even get me started on how bad the knock off looked. It was a disaster!
When I tried to return the dress, they gave me a hard time. I had to argue with them just to get them to accept it. And even then, they only offered me half of what I paid even though the dress was $200! That's crazy!
I wouldn't recommend Promlily Online to anyone, unless you're into knock off, low-quality dresses. Save yourself the trouble and steer clear of this website. In fact, I'm planning to report them to my credit card company so others don't have to go through what I did. Stay away, people!
Promlily Review: A Disaster from Start to Finish - Save Yourself the Trouble!
So, let me tell you about my experience with Promlily. It was a real disaster, to be honest. I ordered these dresses that looked super cute in the pictures, but when I received them, they were nothing like that. They were unwearable, and too smelly! They stank of fish! Who wants a dress that smells like fish? Not me, that's for sure.
So, as any sane person would do, I returned them as soon as I could. But that's when the real nightmare started. It's been over a week now and I'm still fighting to get my money back. I mean, come on! This is unacceptable! I had to pay over ?100 just to get the dresses shipped to me and then, after realizing they were terrible, I had to pay another ?100 to return them. And now, I still don't have my money back.
Honestly, this whole thing feels like a scam to me. If you're thinking about ordering from Promlily, my advice is don't do it. Save yourself the trouble. The website should be shut down for real. I just want my money back and to forget this whole thing ever happened.
Terrible Experience with Promlily.com: Bad Quality, Musty Smell, and Unfair Refund Policy
So, I recently ordered from promlily.com and man, was it a mistake. Let me tell you, the clothes smelled like they had been sitting in a musty basement for months. And forget about the quality, it was straight up sub-par. I mean, they claim to be tailor made, but it was clear as day that these items were mass produced.
But the real kicker? When I contacted customer service about the refund, they tried to play it off like they already refunded me. Not cool, man. And when they finally offered a refund, it was a mere pittance compared to what I originally paid AND their website even says that I'm not entitled to a refund. Excuse me, what?!
It's been 6 weeks since I've been dealing with this nonsense and still no refund. Are you kidding me? This was an all around terrible experience and I would definitely steer clear of this website.
Overview of Promlily Online complaint handling
-
Promlily Online Contacts
-
Promlily Online emailsservice@promlily.com94%Confidence score: 94%Support
-
Promlily Online social media
-
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 14, 2025





Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!