Super 8 Worldwidehotel cleanliness, stay and overall experience

Hello, my name is Kyle Moore. I recently stayed at the Super 8 in New Castle Delaware on April 14th 2017. I booked through kayak and prepaid for my room before my arrival. Upon arrival on Friday night, I checked it and proceeded to my room. As I exited the elevator I was immediately overwhelmed with the smell of smoke from cigarettes and marijuana. The carpet in the hallway was noticeably dirty. When I entered the room and unpacked I went to turn on the television and the remote was so dirty the indicator to turn on the television and the DirecTV was stuck from the dirt being in the remote I had to physically stream to push my phone to turn on the television and the DirecTV. I then went to turn on the air conditioning unit which was also visibly dirty. If I had not paid for my room in advance I would not have stayed in this Super 8!!! The room reeked of cigarette smoke even though it was a non-smoking room. I literally showered in my socks because I did not want to take the risk of Contracting anything. I also slept in my clothes.See Top 10 Worst Companies in New Castle, DEI wrote a review from kayak when they asked me how my day was and now I'm contacting you on the complaint board period I will also be sending an email to the president of Super 8 and Wyndham Hotels. The level of uncleanliness that this hotel was was totally unacceptable. I hope there is something that you can do to this owner operator to make him upgrade or at least clean the facility that he calls a hotel with your branding on it!!! Even though I would not eat breakfast in that hotel the area that was provided for breakfast was also unacceptable it was right at the check-in desk and it provided one table with 4 chairs for an entire hotel to sit down and have breakfast. From the uncleanliness, dirty carpet, the smell of cigarette smoke and marijuana, to the breakfast area, this has made this my 1st and last stay and your brand. As an actor who travels extensively and sometimes has to book his own room, I belong to several groups and websites that actors use to give advice on where to stay or not to stay and Super 8 will definitely be getting a do not stay in my opinion. I'm hoping for resolution on this problem with a refund of my one-night stay and for you to do an immediate tour of the Super 8 in New Castle Delaware so you can see for yoursel[censored] My email is [protected]

Apr 29, 2017

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