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Super 8 review: the man scares me! 59

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12:00 am EDT
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I had made reservations online for June 28th, 2006.This was the first day of our vacation-we were on our way to a family reunion that had been 2 years in the making.We checked in and went to our room.It was approx. 8:30. We were not impressed with the room but the rate was good.They had a worn recliner in there that was a bit wobbly so I sat in very carefully to make sure it worked.It seemed to be o.k. I then got up for some reason and when I went back to sit on it ,it totally open up on me and we went backwards. I hit quite hard jarring my neck and back. I have a metal plate in my neck from a herniated disc so I am always very careful.I was sore when I got up but I was more angry.To put a broken recliner in a room where some one could get seriously hurt is just asking for a lawsuit to happen! I went down to complain. I'm sorry to say I took it out at first on the employee but later apoligised.He dialed the owner and put me on the phone.I told him what had happened in his "### ###" recliner and said if I end up with neck or back problems I would sue.The owner was very nice,he was sorry and that the chair had been broken by previous renters.I said that he should have removed it before someone else rented the room.He agreed and said he would move us to another room and upon my asking,refunded the cost for the night.I then handed the phone to the employee and told him to keep record of what happened this evening incase the soreness I was feeling ended up to be more.

When I returned to the room I told my husband what we had discussed and he told me I should have gotten something in writing since they could get rid of the chair and get convenient amnesia.I did not want to go back down there so I told him to go.When he walked to the desk the employee was again talking to the owner and he said "that lady's husband wants to talk to you".My husband got on the phone and -nicely- asked if we could get something in writing.The owner went beserk! Something was said about us coming to his f---ing town and to his f---ing motel.to get the f--- out of his hotel and last but not least he was on his way there and him and my husband were going to "dance".My husband threw the phone to the employee and said he was calling the police.

Which my husband did when he returned to the room.And because this was all over my falling,the fire dept. came along with an ambulance and then an officer.I was so embarrassed that they all had to come when I was just sore from the fall.I had to explain everything to each person that came and that I really did not see that I needed their help at this moment.I was hoping that it would be gone by morning plus we were on our way to a family reunion.I also had a pet along.The owner came into the room while I was explaining and after a while identified himself.I asked why he thought it was necessary to "dance" with my husband and he of course denied everything.He said my husband was the one using foul language. My husband never even had a chance to say anything to the man and the only foul language was used by me in my discription of his recliner.My husband and the owner stepped in the hallway with the officer and the man just kept on lying about the whole incident.So finally since nothing was getting resolved we packed our bags and left.

Now, one would think that it would end there but it doesn't.The owner followed us from the hotel and when we stopped at another motel he sat there in his car watching us.We decided not to stay there and left but making sure we got behind him.We followed him a bit til he turned off on some road and then went in the opposite direction.We finally found a room about 10 pm.I could hardly sleep because I thought the owner would find us and only God knows what!

I was very happy to be on our way the next day and out of that town.

I have called in to Super 8 and complained.They said they would contact me with in 7 days.It is now July 18th and I have not heard from them.I also emailed the owner and ceo of the company that owns Super 8 and have not heard back. But it was through thier investor email since it's impossible to reach him directly.But it went through Cendant Co. and his attn.

I have had an X-ray and right now I believe just inflamation is the problem.I feel that the owner of the Super 8 should pay for any medical expense's that should incur.BUT...The man scares me! We are only about 2.5 hours away and he has all our information.I would prefer not dealing with him but go through Super 8 headquarters.I really need help with this situation but not sure where to go with it.?

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59 comments
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tyler18348
Hardeville, US
May 28, 2023 11:46 am EDT

There was a crackpipe in my room under my bed and the other room I was in first had bed bugs in it

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Donny Maldonado
, US
Jan 28, 2023 9:17 pm EST

There is never breakfast here in the lobby and no coffee at all for four days straight

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Clearly Mechanical
, US
Dec 25, 2022 7:35 pm EST

Super 8 in Denver had the grossest room I’ve ever been in! It was sooooo bad, the blankets were so dirty they were covered in dog hair and there was blood in the bathtub ! It was the grossest room in the world

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Doug Floyd
, US
Nov 23, 2022 2:53 pm EST

Me and my parents were staying there for 25 night my parents are both in wheelchairs they put us in a non handicapped room. I could not get my parents in to the bathroom to use it or shower they kicked us out saying we were making messes

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Ruth Marie
somerset, US
Oct 25, 2022 1:13 pm EDT

Oct7-8 2022. No smoke detectors, door safety lock removed, very dirty , could not even shower in crude tub , mirrors were splattered with something, furniture falling apart. Holes in door

Hotel smelled of cigarettes so bad it burned your eyes

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Ruth Marie
somerset, US
Oct 18, 2022 9:19 pm EDT

No smoke detectors

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Ismail1995
, US
Aug 10, 2019 8:04 pm EDT

This place has the worst receptionist who give out false policy information. They just love to get your money and then 30 minutes later kick you out of the hotel because of a mistake they made on their side in which they blame you for it. I [censored]ing hate this place and these [censored]ing Indian lental eater receptionist and stupid manager!

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Gretchen hagen
, US
Jun 29, 2019 1:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I worked at one of your locations briefly I now work for flagger pros USA and went to go pick up my first and last pay check and your general manager told me that theres not paid trainning and I dont get a paycheck. This is unlawful. Clear lake iowa .
Gretchen hagen
[protected]
gretchenyhagengrace@gmail.com

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Charles S Bornstein
, US
Mar 10, 2019 3:07 am EDT

I signed in to reserve a room not pre pay for it please cancel pre payment

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Renee Dean
, US
Feb 12, 2019 6:05 am EST

I was given an interview at the super 8 in Jackson Michigan on January 18th.I refused the job on the grounds that the lady said I would have to train for three days, three hours each day without pay.

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Stormi Williams
, US
Dec 11, 2018 2:26 pm EST

It's an employee that has stayed in room 202 for about 2 month by the name of Leslie that has not been paying for the room. The room is marked in the computer as dirty all the Time it can never be cleaned. super 8 by Wyndham Nashville east 37214

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ErikaMays
, US
Nov 20, 2018 8:32 pm EST

I asked to speak with a supervisor at the corporate level that had no access to billing . SHE IS WORTHLESS!

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Shaunice LaShai Lewis
, US
Nov 12, 2018 3:08 pm EST

I I checked my account and they charged me twice the first time it was the day after and they charge me 1 1843 which was my original pricing for my two nights but then I got charged again days later when 1943 without any notifications and I have no idea why or how this happened

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Picklesandcheese
, US
Oct 27, 2018 2:59 pm EDT

This hotel is filled with meth head. The front desk receptionist (taylor) actually sells it right from the front desk. Because this has been allowed for so long now all the rooms are filled with tweekers. Management doesn't seem to care. Maybe he should be fired and the owner should drug test all employees.

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Moira McCoy-Taylor
, US
Oct 22, 2018 3:07 am EDT

My husband and I stay often at super 8. We were disappointed in this one at 1000 Lehigh station rd Henrietta. NY 14467.
THE blanket on the bed had fecies.
Was very upset by this.

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Stephanie314
, US
Oct 21, 2018 1:45 pm EDT

I need someone to contact me ASAP about this matter stephanie4moore8@gmail.com this matter is very serious and needs to be taken care of I have left my email to contact me

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Tam Barkey
, US
Oct 15, 2018 9:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Wow August 3 Rd. Cleaned room, cleaned up dog poop, strip bed scrub floors cleaned toilet. They booted me out saying they was completely booked. Leaving on the 28 th for NC. NO NOTICE AHEAD . I THINK IT'S IGNORANT BOOTING A HANDICAP OUT WITH NO LEG ON. Went online to book a room & they was not booked. spread word aroundsuper 8 in Newark De

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Harold Guinn
, US
Sep 18, 2018 5:39 pm EDT

I reserved rooms for 8/26 8/27 on hotel .com my meetings were moved to 8/19, 8/20 front desk refused to give me the online rate which was fine he assured me that the reservation would be cancelled for the week of 26, 27 I got charged for both weekends the manager refuses to refund me the money

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Amberb31
, US
Sep 18, 2018 9:17 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Leaking water from the room next door was also flooding my room

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Kjones12
, US
Sep 18, 2018 9:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I stayed at super 8 in Shelby North Carolina and was ate up by bed bugs. I went on google and saw that previous guest have posted about this and management had done nothing. I've attached pictures of the bites. Was in town for work. Awful experience.

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Leeeeee
, US
Sep 18, 2018 10:50 pm EDT

Roaches and bed bugs have been seen everywhere in my hotel room and the air hardly works smh if I don't get a refund or a free night stay in a better room there are gonna be problems this is disgusting and unhealthy

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Ladewig
, US
Sep 10, 2018 7:02 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

No a.c.
No guest use fans
No room move
Front desk guy came to room and looked at the a.c. said nothing he could do. Well ya you don't know anything about hvac systems didnt bring any tools and you work front desk. I could have told him that
Would not recommend any one to stay at the super 8 in Front Royal VA
Horrible service

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lakeerah
, US
Sep 10, 2018 10:06 pm EDT

The hotel I had bad trouble with bedbugs I wasn't aware of it when I stayed the night. I stayed the night on 3nd to the 3rd paying cash and on the 3rd to the 5th. I paid thru hotels.com they refund the money back but super 8 didn't. they accused me of bringing bedbugs.The night I stayed with hotels .com the reservation number is [protected]

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Larry Thompson
, SY
Sep 10, 2018 9:33 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We stayed two nights at the Council Bluffs Iowa Super 8 9/1 and 9/2. We recieved no room service for the second night at all. The refrigator was so noisy we had to unplug it and the air conditioner was also noisy and did not cool well. The room was moderately clean but not really up to expection.

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Amberb31
, US
Sep 07, 2018 10:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The manager was very rude and disrespectful also

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LaMont1976
, US
Sep 05, 2018 9:40 am EDT

On November [protected] my stay at the Hardin, MT Super 8

The WIFI only worked by the door to my room.

The Cable TV Not clear, some channels had lines running thru the screen.

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Ronald Robichaud
, CA
Sep 02, 2018 4:32 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I had to check out because of bed bugs. I was bit all over my body and I'm not impressed.

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Justin D Gwops
, US
Aug 28, 2018 5:08 pm EDT

I was smoking a cigar in a smoking room and the guy from the front desk said I was smoking weed and he said I have to give him $200 cash if I want to stay and I said no so he said I have to leave and I said okay and he said he's taking my $150 deposit also
My
Phone number [protected]

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tbultt
Bedford, US
Aug 20, 2018 9:41 am EDT

Ashtrays are next to the front entrance. One on each side and ten people smoking so we left . In Bedford indiana

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Arline g
, US
Aug 21, 2018 2:54 am EDT

I have booked my stay several times on line and have gotten charged differently then what I booked for also we have not gotten all of our discounts and the computers have been down both times am asking for a min of two night stay to accommodate for the inconvenience that this has put on me and my family...thank you ..

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Donald Whitley
, US
Aug 21, 2018 6:20 am EDT

booked a room at the Chandler location when I walked into the room I pulled back the covers and there was hair on the bed I notified the clerk and was placed in another room I pulled back the covers and it had dried blood and other kind of stains all over the bed I notified the clerk and told her that I want my money back is truly unsanitary !

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Zelda1
, US
Aug 20, 2018 12:49 pm EDT

I placed a reservation at your Cape Girardeau MO super 8. I had a wreck on my way to the location never even made it to the hotel and still got charged for staying. And the manager there Dennis said I can't get a refund due to policy. I'm very furious about this because me and my family where in a wreck and never made it to the hotel.

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Brittany2008
, US
Aug 20, 2018 10:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My step mm books me a room through hotels.com and I don't understand...we paid for today and tomorrow why won't they let me in my room

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stjohn83
concrete, US
Aug 21, 2018 5:12 am EDT

You better have someone contact me stat!

I have been so sick after staying in the most disgusting super 8. Look at the mold in the microwave, the room was so filthy!

I want a refund.

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PISSED101
, US
Aug 20, 2018 1:03 pm EDT

Unbelievable that my wife had 3 service dogs. And they charged her $100. Sink almost detached from wall in bathroom. NO COLD WATER AT ALL. SHOWER HEAD IS MADE FOR A SHORT PERSON. MY wife is handicapped and she bitc about it.

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Sierrah Treadway
, US
Aug 15, 2018 1:30 pm EDT

The receptionist was rude. Said could not take food in to rooms. A male worker actually unlocked and walked in to my sister's and I room. Did not knock. Check out time is 11, he came at 8. Very rude people. Do not feel comfortable or safe here at all. please do something about this so it doesn't happen to anyone else

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MichelleA79
San Antonio, Texas, US
Aug 19, 2021 8:49 pm EDT

This is happening a lot. Im not sure why. Not just super 8s either but mostly. Its like theyre starting a hotel culture trend. Its messed up. Those rooms are rented ours until they are not.

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SDaub
, CA
Aug 14, 2018 9:47 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have recently stayed at the super 8 in fort St. John BC numerous times and I am floored by the housekeeping. When I visited my husband who stays there all the time for work purposes I actually cleaned the stove and toilet myself. I have never seen anything like this. When I got my own room it was just as bad. You will see by the pictures

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I. Contreras
, US
May 12, 2018 1:13 am EDT

I dabble TV Commercial of parents showing their little girl going potty by the car in full view of passing cars. This is the worst commercial I have ever seen on TV. This is in very poor taste. I would like to have it removed from the T V viewers eyes. How can a parent allow their child to be in this commercial.
I. Contreras, CA

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MichelleA79
San Antonio, Texas, US
Aug 19, 2021 8:50 pm EDT

Is it a super 8 commercial or something?

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Richard A
,
Jul 22, 2016 4:45 am EDT

Do NOT stay at this motel!

The proprietor of this hotel is a well-known rip-off artist. If you attempt to apply a legitimate discount to your room rate, even if you've booked it online in advance, there is always a "problem" with it and he refuses to honor the rate. This has happened to me and family members on multiple occasions. We finally got fed up with it and realized he was reporting the low rate and then pocketing the difference. Super 8 Customer Service does absolutely nothing about it...nothing! They apparently don't care that this guy is sullying their chain's name. My advice is to not patronize ANY Super 8 motel. But for God's sake, stay away from this one!

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Wendy44
Shreveport, US
Jul 22, 2016 4:45 am EDT

Checked in to the Motel, no one was in the Motel, and we were given a room in the back of the hotel by the pool. The pool was filthy and it looked as if it had not been cleaned in months. We were in room 227, when we got ready to get comfortable I pulled back the sheet and the comforter only to find a ball of feces on the comforter and sheet. I was so upset I called down to the front desk and asked them to come to the room, I had to call them 3 times in order for someone to come to the room and when they got there they were really unconcerned about the whole matter. They offered to give me another room. I decided to give them another chance to resolve my situation and they then relocated me down to another room and as soon as they opened the door to the room all I could smell was bug spray fumes, we didn't even go in the room and the smell was in our cloths. At that point I decided to leave the motel and ask for my money back. I was given a refund. I just want to say that the Franchise need to pay this particular Motel a pop up visit. They are giving a bad name to the Motel.My family has always stayed at Super 8 and to go to one that was in such disrepair was sad. I really hope that someone can go and check the place out. Don't tell them that your coming but pop up They really need to do better than what they are doing.