Super 8 Motel — the man scares me!
I had made reservations online for June 28th, 2006.This was the first day of our vacation-we were on our way to a family reunion that had been 2 years in the making.We checked in and went to our room.It was approx. 8:30. We were not impressed with the room but the rate was good.They had a worn recliner in there that was a bit wobbly so I sat in very carefully to make sure it worked.It seemed to be o.k. I then got up for some reason and when I went back to sit on it ,it totally open up on me and we went backwards. I hit quite hard jarring my neck and back. I have a metal plate in my neck from a herniated disc so I am always very careful.I was sore when I got up but I was more angry.To put a broken recliner in a room where some one could get seriously hurt is just asking for a lawsuit to happen!! I went down to complain. I'm sorry to say I took it out at first on the employee but later apoligised.He dialed the owner and put me on the phone.I told him what had happened in his "### ###" recliner and said if I end up with neck or back problems I would sue.The owner was very nice,he was sorry and that the chair had been broken by previous renters.I said that he should have removed it before someone else rented the room.He agreed and said he would move us to another room and upon my asking,refunded the cost for the night.I then handed the phone to the employee and told him to keep record of what happened this evening incase the soreness I was feeling ended up to be more.
When I returned to the room I told my husband what we had discussed and he told me I should have gotten something in writing since they could get rid of the chair and get convenient amnesia.I did not want to go back down there so I told him to go.When he walked to the desk the employee was again talking to the owner and he said "that lady's husband wants to talk to you".My husband got on the phone and -nicely- asked if we could get something in writing.The owner went beserk! Something was said about us coming to his f---ing town and to his f---ing motel.to get the f--- out of his hotel and last but not least he was on his way there and him and my husband were going to "dance".My husband threw the phone to the employee and said he was calling the police.
Which my husband did when he returned to the room.And because this was all over my falling,the fire dept. came along with an ambulance and then an officer.I was so embarrassed that they all had to come when I was just sore from the fall.I had to explain everything to each person that came and that I really did not see that I needed their help at this moment.I was hoping that it would be gone by morning plus we were on our way to a family reunion.I also had a pet along.The owner came into the room while I was explaining and after a while identified himself.I asked why he thought it was necessary to "dance" with my husband and he of course denied everything.He said my husband was the one using foul language. My husband never even had a chance to say anything to the man and the only foul language was used by me in my discription of his recliner.My husband and the owner stepped in the hallway with the officer and the man just kept on lying about the whole incident.So finally since nothing was getting resolved we packed our bags and left.
Now, one would think that it would end there but it doesn't.The owner followed us from the hotel and when we stopped at another motel he sat there in his car watching us.We decided not to stay there and left but making sure we got behind him.We followed him a bit til he turned off on some road and then went in the opposite direction.We finally found a room about 10 pm.I could hardly sleep because I thought the owner would find us and only God knows what!
I was very happy to be on our way the next day and out of that town.
I have called in to Super 8 and complained.They said they would contact me with in 7 days.It is now July 18th and I have not heard from them.I also emailed the owner and ceo of the company that owns Super 8 and have not heard back. But it was through thier investor email since it's impossible to reach him directly.But it went through Cendant Co. and his attn.
I have had an X-ray and right now I believe just inflamation is the problem.I feel that the owner of the Super 8 should pay for any medical expense's that should incur.BUT....The man scares me! We are only about 2.5 hours away and he has all our information.I would prefer not dealing with him but go through Super 8 headquarters.I really need help with this situation but not sure where to go with it.?????????