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Super 8
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Super 8
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534 complaints
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Super 8 reviews & complaints 881 - 534

Super 8 complaints 534

M
Jun 17, 2017

Super 8 - the rooms are terrible

Hi I stayed at super 8 on Friday 06/16/17 upon checking in the first room they gave me hadn't even been cleaned I went back to the desk to get a different room and was given a room with a broke bed and the air didn't work went back to the front desk and they put me in the last room they had in the motel the bed was also broken but we had no choice but to keep it because it was the last room and it was storming got up the next day and asked for a late checkout because we went through so much last night and I was refused I had to pay $50 just for 4 extra hours and after that I needed more time so I was charged $30 more just for a few more hours I'm not understanding that when I paid $68 for one night I am very disappointed with the way business was handled and I will never stay there again Thank You

V

Super 8 - stealing

My boyfriend checked into the Super 8 Airport West Motel on June 15th. He went to the pool hours after checking in and once he returned from the pool, his wallet was gone. He checked all hi...

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S
Jun 13, 2017

Super 8 - breakfast, dirty room

booking # [protected]
We booked through booking.com
Sat June 3 2017
Room was not fully cleaned found tooth floss in the sink.
We tried to air the room out because of a strange smell but there were no screens on the windows. They were patching up the rooms with plaster and did not remove all of the dust. Maybe the drywall compound was still wet
Sunday June 4 2017
Went to have breakfast, only to have a loaf of moldy bread, it turned my stomach to have such a site. We paid for a clean room and hot breakfast
we did not receive this. We have stayed at super 8 in the past and want to keep using them.
We would like a refund.
Thanks

REFUND

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C
Jun 12, 2017

Super 8 - hotel rooms

We went to Nashville for the CMA awards June 7-12 2017 we booked rooms at the SUPER 8 at 709 SPENCER by airport. When we arrived the outside was filthy the windows dirt and inside smelled so bad. We then went to the room to put our luggage down and get s bite to eat but when we entered the room there was a hole in the wall and cocksroaches crawling on ceiling and in bathroom. The room smelt of heavy cig smoke and the bedding was dirty. Needless to say we went right back downstairs and complained the worker behind the counter didn't have anything to say. We then cancelled the reservation and left in disgust. I have stayed a Super 8 many of times in other states but this one needs board of health called. We were stressed out nowhere to stay had to call around for over an hour because of the CMA FEST and finally found a beautiful place clean staff friendly room clean. Very disappointed in what I experienced !

C
Jun 11, 2017

Super 8 - condition of super 8 motel room & hotel re: friday, 6/9/17 in kankakee il

I booked a room for my husband and me online for the evening of a wedding we attended on Friday, 6/9/17 in Kankakee, Illinois. The Super 8 location is 1390 Locke Drive in Kankakee. The lobby and hotel is in need of a thorough cleaning and is run-down looking. The side door of the hotel that is supposed to be locked, did not lock - even when we came back after 11pm. Anyone could just walk right in. The room (#224) had a funky, musty smell upon walking into it. My husband had to figure out that the lights by the TV weren't plugged in and neither was the cable on the back of the TV. When he moved the dresser to plug in the lamp cord and cable into the TV, it looked like it had been a long time since it had been vacuumed and cleaned. We got ready for the wedding that started at 6pm. We returned back to the hotel about 11pm or so. We were up for a while and our room had 2 queen beds and my husband was laying in his bed relaxing but not asleep. While I was doing my nighttime routine which includes wearing a CPAP machine, when I moved the night table, behind it was dusty and gross. To my horror, when I went to plug in my CPAP, I saw a brown bug crawling on my pillow - which I looked up online and it looked like the picture of a bed bug. My husband got out of his bed and when he got up, there was one in his bed. Obviously, we packed our belongings and got the hell out of there. I went down to speak with the woman at the front desk. This was about 12:30-12:45 am. She looked surprised and told me she didn't have cash to refund me for the room charge. I told her I put it on my PayPal account which she didn't know what that meant. She said that we would be refunded for the room. I left her my name, phone number and room number (#224) gave her the key and we left the premises. I have never been in a Super 8 that was so neglected looking and had dust piled to where it hasn't been cleaned properly in who knows how long. I would strongly recommend looking into who manages this property and having it checked out for bed bugs. I would have toughed it out overnight and never have gone back there but this makes me question why this property is allowed to be offered to people spending their hard earned money for a clean and bug-free stay. I am so disappointed with Super 8 - I know this may be an isolated incident but this experience at this motel was HORRIBLE, UNNERVING and DISGUSTING to find bugs in your bed. Please issue a full refund of $90.98 to my PayPal account used for the reservation through PriceLine. My contact information is: [protected]@gmail.com. Reservation info: Priceline Trip Number: [protected]. If you have any questions or would like to speak with me further, please use the contact information for me on the reservation confirmation.

Super 8 - unethical behaviour

I've never stayed at a super8 before and hopefully, will never again! The reception area was dirty, the actual room, disgustingly filthy! Kept shoes on to prevent the carpet from making contact with my feet. Had a shower and attempted to use the hair dryer. No luck there! Not working. Ok, attempted to find the tv remote, not there. Called the desk and was told i'd have to come to the reception desk to acquire one. (In my pajamas, don't think so) asked for a wake-up call for 4:15 am and then confirmed it in person at the front desk. Never happened! And, are you ready for this, it is not unusual to note that on occasion, there is oral sex between employees when they think no one is at the reception desk. Great experience. Not

A
Jun 07, 2017

Super 8 - bed bugs

my boyfriend and i got a room for 2 nights, the first night was good. then as we lay down for bed the second night i notice he has a bunch of bites and we stayed inside all day so i knew it wasn't anything else. we wake up and we're both literally covered in bites and can see all the bed bugs on the bed. i had to leave in a hurry so i called later on and she said she'd have someone check it out, took my number and said she'd call me back. never heard back. check your beds.

Super 8 - reservations

Forgive me if this is the wrong venue for my review but the page was headed "Complaints and Reviews."

I just made a reservation for a one night stay in Green Bay I-43 Business Park. I needed an accessible room but could not tell from the website which room was appropriate. I generally avoid calling reservations like the plague because of past difficulties with any hotel chain.

Truth be told when I heard that the man who answered had an accent, I assumed that I was going to be irritated. How WRONG I was!

Danny Vustillo was everything anyone could ever ask in a reservations clerk! He was polite, spoke clearly, repeated information back, pleasant, thorough, and was knowledgable. I am unfortunately accustomed to subpar service that when I had someone doing their job well, it caught me off guard in the best possible way!

I look forward to staying at the Super 8 and will be certain to review my stay.

V

Super 8 - super 8 motel in richburg sc

I recently stayed at the Super 8 Motel in Richburg, SC on our way to Dayton Florida. We stopped 5/13/17 and checked in at 1:30am, my confirmation number is [protected], room 223. We just basically stopped to rest, myself, my husband, and my 1 yr old daughter. Upon waking up my husband noticed a pair of shorts lying at the foot of the bed on the floor, I know these were not our shorts as we did not carry our luggage in. I got an empty bag and took them with me to check out and all the lady did was offer me a 25% discount. I am very unsatisfied with this stay and how it was handled. HOW would you like to sleep in a bed and find out that someone else had slept there doing God knows what and the sheets had not been changed, fine and dandy for me and my husband but MY 1 YEAR OLD DAUGHTER WAS IN THAT BED AS WELL. This is the first time that I have run into this problem staying at a super 8 motel and I generally try to find one as I love Super 8, but from this experience I may have to take my business elsewhere from now on. I have not put a review out on their specific page yet because I wanted to see what kind of resolution comes from this. If still unsatisfied I will make review in the next few days.

S
May 31, 2017

Super 8 - front desk clerk

Last evening my cousin checked into the Super 8 in Farmington, MO. When she went to check out this morning the same front desk clerk who checked her in accused her of having 3 people stay in her...

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S
May 24, 2017

Super 8 - room

Hello John, my husband and I are currently on a trip and we decided to stay on your hotels. We have stayed in Lehi, Farmington, and Bernilillo twice. The second night at Bernilillo was our worst nightmare. I have attached pics to substantiate our claims and below you will below you will find our recent Google post and review. Terrible and unpredictable quality.

Google review: Terrible quality for the money. We stayed at this hotel three nights ago and while the room needs an upgrade it was clean and had the amenities mentioned on the web site. However, last night we were put in a disgusting urine and cigarette smoke filled room that had no toilet tank cover, was dilapidated and while not crawling with bugs was gross, had no fridge or microwave, and the carpet had white stuff all over it. Tried to call the front desk for an hour, no answer. Our problem, we were told this morning by the front desk clerk, is that rooms are not assigned, we must request specific amenities and dilapiation levels, and yes, when you arrive late this is what the guest gets. They said sorry and blamed it on the housekeepers. WE RECOMMEND THAT YOU DO NOT STAY HERE GIVEN THAT YOU NEVER KNOW WHAT YOU WILL BE PAYING FOR OR SLEEPING IN. I give this place a -5 stars.

Update by Srm7765
May 24, 2017

Hello, my husband and I are currently on a trip and we decided to stay on your hotels. We have stayed in Lehi, Farmington, and Bernilillo twice. The second night at Bernilillo was our worst nightmare. I have attached pics to substantiate our claims and below you will below you will find our recent Google post and review. Terrible and unpredictable quality.

Google review: Terrible quality for the money. We stayed at this hotel three nights ago and while the room needs an upgrade it was clean and had the amenities mentioned on the web site. However, last night we were put in a disgusting urine and cigarette smoke filled room that had no toilet tank cover, was dilapidated and while not crawling with bugs was gross, had no fridge or microwave, and the carpet had white stuff all over it. Tried to call the front desk for an hour, no answer. Our problem, we were told this morning by the front desk clerk, is that rooms are not assigned, we must request specific amenities and dilapiation levels, and yes, when you arrive late this is what the guest gets. They said sorry and blamed it on the housekeepers. WE RECOMMEND THAT YOU DO NOT STAY HERE GIVEN THAT YOU NEVER KNOW WHAT YOU WILL BE PAYING FOR OR SLEEPING IN. I give this place a -5 stars.

R

Super 8 - hotel stay was awful

As soon as we got in the room it was issues. TV didn't work, bathroom door was broke and wouldn't shut, the bed was broken and was sunk down in the middle, and the elevators were out of service. A couple hours after we got there I got bit by a bed bug. We immediately called the front desk and they denied having bugs even though there were a stack of mattresses in the hallway. They refused to give us our money back, so we stayed and had to sleep with the lights on and on top of the blankets. The worst stay in a hotel I've ever had!

W
May 21, 2017

Super 8 - disrespected by management

We are on our annual vacation motorcycle ride from Illinois and headed to Colorado Springs. We stopped in here for a Over night stay. I'm head of Food Safety, my girlfriend runs a best western, another woman is a grade school teacher, another one owns a highly reputable hair salon and my buddy is state certified in pest control. As he entered the room he looked around even know we are vacation it's still on his mind. The bed in 214 was invested with bed bugs. We went down to the office to let them know about it and the young lady behind the counter was really nice about it but then all of a sudden a guy with two big gauge black earrings came flying out of the side room and said we were being loud about it and we never raised our voice. My buddy attempted to show him his state idea and told him he was just letting her know. The guy told the young lady to refund us our money and tell us to get off the property. He walked back into his office or whatever it was and I asked what his name was and the clerk gave us three of his cards. Sterling P. Hensley is his name and he is the general manager. We were refunded then forced to look for another hotel that had two rooms available in junction City which took us a good hour and many phone calls to find another one after a 12 hour ride and this took place on 5-20-17 @ 10:43 pm. If you would like to check the cameras and see if we were out of line. The clerk said she was shocked by his reaction also. Corporate will be notified when our trip is over. Thanks to the clerk and her hospitality. I travel for work weekly with company accounts set up at alot off hotels and if I was working we would not be doing business with any of your branches after this.

K
May 12, 2017

Super 8 - lack of compassion or care for customer

After losing a day of work and being in the middle of a hotel fire and shoot out with a disgruntled guest the only thing the employees wanted to knows is if we were to pay for an extra night or we needed to exit out room asap which we could not due to the fact our car was being blocked in by emergency vehicles, I informed them the police and bomb squad had my car blocked off because it was right next to where the guy dropped the bag with all of his guns and other belongings, and the only conceren for them was if we were going to pay more money to stay.. We were never asked if we were ok, or even offered another room for the inconvenience or even at a discounted rate. This hotel is clearly only concerned with money and not the safety of the customers at all.

D

Super 8 - charges on my debit card

Stayed 3 nights at super 8 highland New York... First night I complained to hotel desk clerk regarding the disgusting microwave... I am a smoker but never smoked in the room..

Checked out 5/8 and went home to Virginia ... On evening of may 8th saw 2 charges on my debit card one for 162.00 and other for 84.00

Called the hotel spoke with Jason the manager he said I was charged 162 dollars for smoking in room and couldnt elaborate on the 84.00 charge...

I told him I didnt smoke in the room he said housekeeper showed him evidence but refused to tell me what it was..Since I didnt smoke in the room either the housekeeper fabricated or Jason is lying... I expect my card to be credited and the Liar to be terminated...

K
Apr 29, 2017

Super 8 - hotel cleanliness, stay and overall experience

Hello, my name is Kyle Moore. I recently stayed at the Super 8 in New Castle Delaware on April 14th 2017. I booked through kayak and prepaid for my room before my arrival. Upon arrival on Friday night, I checked it and proceeded to my room. As I exited the elevator I was immediately overwhelmed with the smell of smoke from cigarettes and marijuana. The carpet in the hallway was noticeably dirty. When I entered the room and unpacked I went to turn on the television and the remote was so dirty the indicator to turn on the television and the DirecTV was stuck from the dirt being in the remote I had to physically stream to push my phone to turn on the television and the DirecTV. I then went to turn on the air conditioning unit which was also visibly dirty. If I had not paid for my room in advance I would not have stayed in this Super 8! The room reeked of cigarette smoke even though it was a non-smoking room. I literally showered in my socks because I did not want to take the risk of Contracting anything. I also slept in my clothes. I wrote a review from kayak when they asked me how my day was and now I'm contacting you on the complaint board period I will also be sending an email to the president of Super 8 and Wyndham Hotels. The level of uncleanliness that this hotel was was totally unacceptable. I hope there is something that you can do to this owner operator to make him upgrade or at least clean the facility that he calls a hotel with your branding on it! Even though I would not eat breakfast in that hotel the area that was provided for breakfast was also unacceptable it was right at the check-in desk and it provided one table with 4 chairs for an entire hotel to sit down and have breakfast. From the uncleanliness, dirty carpet, the smell of cigarette smoke and marijuana, to the breakfast area, this has made this my 1st and last stay and your brand. As an actor who travels extensively and sometimes has to book his own room, I belong to several groups and websites that actors use to give advice on where to stay or not to stay and Super 8 will definitely be getting a do not stay in my opinion. I'm hoping for resolution on this problem with a refund of my one-night stay and for you to do an immediate tour of the Super 8 in New Castle Delaware so you can see for yourself! My email is [protected]@gmail.com

P
Apr 26, 2017

Super 8 - charge on my account

After staying there 2 nights, I was charged $300 dollars for I don't know what. I then tried to call the manager with no response. I had to pay my light bill with that money and now my lights are going to be disconnected tomorrow morning. I really work 50 hour weeks for my money only to be ripped off by a shady business manager. Please respond back at your earliest convenience. Thank you...

C

Super 8 - greeting upon arrival rude customer service

April 23, 2017 i booked a room at the Super 8 Motel for April 24, 2017. Checkout date April 25, 2017 using travelosity.com. The room was charged to my card for one night at $77.00, taxes and fees $7.70 plus a $9.00 hotel booking protection fee. I checked into my room and as i brought my luggage into the room a male began to yell at me claiming that i needed to pay a $50.00 deposit. I asked for him to lower his tone of voice and to show me respect being that he had no idea that the total cost of the room had already been cover for myself and that I would show him the receipt.. Three minutes later now in the office and not being yelled at from the bottom floor while i was on the second he proceeded to be rude all while realizing he was wrong for being so aggressive and up the charge of the deposit to $150.00 . He had no id to prove his position allowing me to feel as though he has none. He provided no proof or sign stating that a deposit needed to be made. I felt disrespected and unwelcome. He also claimed that debit cards didn't work to take cash. The male says his name is James and he needs to be fired or trained he is not capable of providing exceptional customer service. He never apologized. I cooperated but i will take a few steps to make sure that corporate or the franchise takes matter seriously. This complaint is pertaining to James 5'7 male without skills to run a smooth business. I would like a full refund for the traumatizing matter who added stress to my situation. confirmation #[protected] contact number [protected]

M
Apr 21, 2017

Super 8 - super 8 hotel sudbury ontario canada

Before I start, please everyone read my entire review. I just need to find some place to start.
My wife and I checked in april 19th 2017 dumped our luggage in room 135, since we had to get to the hospital right away for a medical procedure. When we returned around 7 pm, we were setting up to watch the hockey game, so lets start there.
— 30 channels on the tv guide list. — 16 of those channels repeat themselves
— 4 of the channels were fuzzy could not watch
— 5 channels were french
— last 5 were weather or 24 hr news, needless to say no hockey game. I did get the score from one of the 24 hr news channel next morning, great!

No hockey so let's take a shower... Wait wait waaaaait for it, that's right the shower was dicussting, shower curtain full of mould tub would not drain backed up with all kinds of hair, got the owner to take a look that went no where, they could fix in the morning or take a room on second floor, unfortunately after my wife's procedure could not walk stairs (Which won't have mattered, you will find out in a moment)

Time for bed big mistake, turned our sheet down and something caught my attention. Pulled the sheet down more to inspect, full of blood stains. So we decided to sleep in our sweats. Sorry tried to sleep, I think cheech and chong might have been staying there since there was so much pot smoke.

So after that fun filled night time for breakfast. I ask myself why! I should have known. The toast was great. After my fill of bread, I took up the offer to shower in another room. I thought by now something has to go right, big mistake
I want everyone to know this stuff can not be made up, this is what was happening there. Room 229 off I got for my shower. Nice pile of dried up dog crap on stairs on the way up, must be their new décor. Open room 229 for my shower.
— the sink was full of hair, great start
— the toilet was not bolted down, great imax feeling
— the shower was on such and angle felt like you were in a recliner
— the shower curtain right on par full of mould
— after a quick rinse need to dry off, grabbed a towel that was full of pubic hair

I need to hopefully say no more, we should have stayed at the bates
I believe super 8's slogan is "there's always a light on" in this case I truly hope super 8 sudbury @ 1956 regent st. Considers turning those lights off!
In case you were wondering the best part of the hotel was leaving.

Sincerely, a guest that will never return and maybe there will be others

Mark luoma

B
Apr 10, 2017

Super 8 - accusation of theft

FYI, I copy of this email will be forwarded to New Orleans news outlets and social media in the event this is not addressed immediately.

My son and his roommate were accused this weekend of stealing blankets and pillows from the Metairie Super 8, 2421 Clearview Parkway, and subsequently charged $100. They were with the FSU baseball team on a trip to play at Tulane. They were driving home when they received a call stating the team was being charged the $100 fee for the theft.
My son, daughter and their roommates on their way home to Tallahassee, pulled off at the very next exit and returned to refute the claim. They were given the run around, no one spoke intelligible English and they would go behind closed doors then return stating it was too bad the items were missing.
This manager, a defacto representative of Super 8, has impugned my son's and his roommates honesty and integrity. These are exceptional young adults, evidenced by the fact that they turned around and went back to the Metairie Super 8 to dispute this unsubstantiated claim.

Please advise
Brian Grant
[protected]

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