My fiance' and I were travelling from New Orleans, Louisiana to Massachusetts to visit her family for the holidays. We planned this trip for months. We went on Priceline.com in order to book the room, we received confirmation and our credit card was pre-charged for the stay.
We set out driving on Saturday morning and arrived at the motel at about 11:00pm. We had stayed at this particular Super 8 in the past, enjoyed the accomodations and had no problems. Unfortunately, this particular weekend a large Nor'Easter hit the East Coast. The Snow--Rain line was probably 50 miles south of Salem Virginia, and 12 inches or so had dropped in Virginia earlier in the day.
We arrived at the Super 8, after driving 13 hours or so and they had no vacancy. My fiance went in and was told that we had called them earlier in the day and cancelled our reservation. We, in fact, did not, and he asked if we were Colleen and James---and we were not. But unfortunately, he sold our room to someone else, and because of the weather, there weren't any available rooms. He was very sorry for the inconvenience. When asked how we would go about getting our money back which we had already paid for the room, we were told that he had no idea.
I am sure that due to the demand for motel rooms, he was happy to charge a customer standing in fromt of him the full rate for a room and cancel our 1/2 price, Priceline reservation.
So after getting told that they had no beds and couldn't honor our reservation, despite us prepaying---we set off to find another hotel room. But of course their wasn't a motel room to be had in all of Salem, VA. We opted to continue on with our drive up the highway. The road was plowed and passable so we continued on our journey. We didn't get more than 10 or 20 miles up the Interstate (I-81) when got stuck in a traffic jam due to a an 18 wheeler (we assume) having an accident and blocking off both lanes of traffic.
We had to sleep in our car on the Interstate for nine hours until the road reopened. Because the manager at Super 8 in Salem Virginia was greedy and wanted to make as much money as possible off of their available motel rooms, despite us having pre-paid for our room weeks in advance. This particular Super 8 is shady as ***, avoid them at all costs.