Subway

we went to the Bethel station subway on mountain hwy . Suit.7 in Wa. state we weren't even welcomed there was a customer being served we waited the other worker came out and proceeded to work on the bins again we waited the other girl finished with the other customer then asked us what we wanted we told her the new carving board turkey sub she didn't know how to make it so we told her just make a regular turkey sub the other girl got rude to us I paid and we left I don't think I want to go back there again the other girl told us we didn't need to come back in that she could ask us to leave and not be served again very unacceptable I think that they both need to learn customer service thank you subway has left me very in happy

I went into this subway today, 130 N Fairfield Rd #100 Layton, Utah 84041, and found that two employees were not wearing hair nets, as a subway employee myself at another location, I asked why they weren't wearing them and one stated she had been there 2 years and management never required them to wear one.
FDA regulation sec. 110.10 subsection 6: Wearing, where appropriate, in an effective manner, hair nets, headbands, caps, beard covers, or other effective hair restraints.

I love Subway and had never had a bad experience with customer service up until today. It was my first time visiting this store. I went in with a coupon offer for 2 foot long subs for $10, The young man helping us was polite, told us to hold on a minute and asked the manager for help because he didn't see the coupon on the register. The manager then looked at me and my husband and said in a rude tone, "we're not doing that, it's 2 for $11 or nothing." I told the young man, "OK." My husband proceeded to pay. The manager then walks over again and asks rudely, "you see where the coupon says participating stores?"
This behavior was unprovoked and unprofessional. We didn't say anything to him or the young man that would merit that treatment. We actually said nothing at all, outside of "OK" and "thank you" to the young man behind the register. Needless to say, We didn't respond or acknowledge the manager's question.
My husband and I are well mannered and present well. We don't deserve to be treated that way, simply because we had a coupon. How are we to know that store wasn't participating in the offer?
We were going to buy cookies and drinks and simply paid for the subs. We bought the cookies and drinks across the parking lot at McDonald's. I'm aware that my not buying those items there will not make or break that particular franchise, but in my mind it was my way of refusing that little piece of business to the manager. Honestly, I didn't walk out and leave the sandwiches, because it wasn't the young man's fault and I didn't want him to feel bad since he had already made the sandwiches and because I strongly feel the manager would've found someway to blame him for it.
I'm not upset because the offer wasn't being honored at the store. I'm upset because of the poor customer service we received from the manager. A professional way of handling that situation would've been to tell us, "I'm sorry this store isn't participating in that offer. However, we can offer you 2 foot long subs for $11." We would've been fine with it and continued on to order our cookies, drinks and to eat at the restaurant as we originally intended.
I will continue to love Subway and to visit my usual store. I will never visit this particular store again.

I called in @ Subway on 1775 Sherman St # 103 Denver, CO 80203 @ 8 am for a large order ($100.70) on 08/28/17 to be ready that afternoon at 3:30pm. I went in at 3:45pm. Manager looked at me weird & I mentioned that I was there to pick up my order. She forgot about my order. There was her & another staff member there. They rushed to get my order completed. I was running late because I needed the food for member's of my daughter's volleyball team. I was worried because I was going to miss my daughter's first high school volleyball game. They didn't have the cookie bites I had originally ordered. Instead manager gave me all the cookies she had. That was nice but that was not what I wanted to order. I asked for a discount. I got receipt but didn't notice I didn't get discount until later. I called the manager a couple of days later to say that I didn't get discount. Manager said she never heard me ask for one. I did but I ended up telling her I shouldn't have to ask for one that she should have offered discount anyway since I didn't get what I originally wanted and I had to wait for my order. She said I was late anyway & she started arguing with me instead of "listening to me". She was very defensive so of course I became a bit defensive myself. I never yelled at her but I told her I was upset. She said she did me a favor because catering services needed 24 hour notice and she did it for me the same day. I never new the rules & she did not explain to me that in the first place when I made my original call for the order. She said the rules are on their catering billboard. I called over the phone so I had no idea Subway's rules. She said she was nice enough to give me all the cookies she had that were worth more than the cookie bites I would have ordered. That was not my point. I didn't get what I originally ordered. I asked to talk to her manager. She said her manager does not give out his phone number. She ended up talking to her manager without my input & I am sure she only told her side of her story to him. She called me back & said that he would only offer me a free 6 inch sub. I told her thank you but no thank you. It could have been different if she would have "listened to me" in the beginning of our conversation instead of being very defensive right away with me getting me defensive myself, making me feel that this was partly my fault since I was 15 minutes late and that I should have known that she needed more notice for my order. Managers should work with the customer instead of making them feel bad. Whatever happened to Customer Service is priority. Customer is first. I was disappointed on how she handled me. I told her I was going to go above her and file a complaint about this situation. She said go ahead and that the complaint will only go back to her and her boss and they already know the situation so basically she was saying that it would do no more good. A friend of mine went in a few days later and witnessed the same manager having an argument with another customer. Customer was complaining that he was charged for a drink he did not order. Why would a manager "argue" with a customer about a small drink order. Why not talk about it instead? Something is not right with that. I do not know what could be done about this but I though I would share this story so some correction can be made so future customers will have a better experience at that subway location. Thank you for your time on this matter.

I eat at Subway 6 nights a week. Why is there no customer loyalty program like punch cards, etc. for free sandwiches? Makes my business feel taken for granted. Many nights there are long waits in line, but i eat there anyway. Had to unde stand given the fact that many restaurants do reward customer loyalty. Is thete a specific reason for this? Have had other people ask same thing.

about 3 days ago i was getting harrassed by employee name hunter that was working with me. He was calling me horrible names and saying he going to make sure a person like me wasnt going to work at this subway. well i told my manager raj what was going on and he said he would deal with it well after 2 days later it was still going on and hunter started talking bad about me to other employees. So i reported an email to corporate. Well i went into work today and when i walked in my manager raj said he was done with me because i went to corporate. i had no other choice because he wasnt solving the problem, then he said it wasnt his problem. i really needed that job i was with subway for over a year

I ordered veggie delight sub on 7th August from one of the subway outlet in Chakala which is in Andheri East Mumbai.
It turned out to be really bad, wasn't expecting this kind of quality from Subway.
Please see to the matter. Help me with good quality sub. I visit subway very frequently but this home delivery has really impacted my decision now.
Order number-[protected]

So I am an concerned person about the employees being able to smoke weed while working there was a situation at this store subway 15276 in dodge city ks. This happened a month ago it was addressed to [censored]. Manager the manager who called gm still no results . The manager is the rudest person I've ever seen. Maybe if decipline would take place for things like This the store would make lll? Very unprofessional shame on the gm for not looking into this issue more.

I was in the store today when I noticed that free stuff was being given away. I have also noticed one day I tried coming into subway, the door was locked, so I proceeded to my wife to tell her. Then I noticed this young lady opening the door to many gentleman who were able to get food. FOR FREE. I will no longer buy from any subway if this is how it is now. Week of 9-4-17

My wife works for subway out in bartonville and had just received a fever that turned into bronchitis, Dr Nyugen put her on a 2 day rest and diet. Mrs Kati tells her to come to work cause the shortage of personnel, and rather visit the office than help find a morning replacement. Her bronchitis got to the point to where she was puking blood today ( Sept 5, 2017 ) as a manager myself this is unexceptable treatment towards employees that provide documents after they themselves requested it.

I always go to the subway at 2553 s Colorado Blvd, Denver, Co. Lately the personal hygiene of two of the male employees leaves a lot to be desired. I walk in, I'm the only customer, there were 3 males employees but I had to wait until I finally said, "I want a 6 inch white...Then one of the employees walked over and waited on me. I also had to wait to pay, I had my money out, until they finished their conversation. Got home and was so disappointed with my sandwich. Mostly bread, very little meat. Had to tear alot of the bread cause there just wasn't enough meat. I'll be going to another subway even though this one is very close to my home. Hope I'll have a better experience.

Today on 9/5/17at noon I went into the north syracuse, n y store on route 11 and ordered the steak $6.00 special. I often frequent the township 5 location and the west genesee store in fairmount, always receiving good service.
I have never seen such a stingy order in my life! The steak barely covered over the bread, when I asked for peppers and onions received 3 small slices of each (On a foot long). I asked for some tomato sauce (The only the item I asked for was pepper rings) wasn't like I asked for a ton of stuff on my sub).

She tried to charge me 50 cents for the dribble of sauce across
The bread!

The final comment, did I want a bag? I have never ordered a to go sub where it wasn't automatically put into a bag.

How disappointing and cheap!

I usually come in twice a week to get food. On 8/27/17 I came in at 12:53pm to order food. The store was some what clean, which is very odd beacuse the store always looks good. I went on to order my food I got a 12' flatread chicken bacon ranch with out bacon the young lady that was waiting on me Ally was very rude. She put bacon on my sandwich after I told her no bacon. I had to remind her as she was trying to put my sandwich in the toaster no bacon. She then slings the bacon off my sandwich into the cheese on the table. And tell me well I cant here you if you dont speak the hell up very rudely. their was a young lady doing the veggies she was very nice and their was a guy that had came out to get drink. When it was time to pay she had the most nasty [censor] attitude I have ever seen for someone working their. I payed with a credit card. I feel like if she doesnt like her job then she should not be working their. She is making the rest of the staff and store look bad. I will not be back to this store to spend my money with people like that. Its not right and its not fair.

I am very disgusted in a subway franchise in Leicester Massachusetts at the Walmart shopping center. They do not wash their hands before making a sandwich I have asked them specifically to please wash their hands and they inform me that it is not a requirement to do so because they wear latex gloves when making sandwiches for their customers. I have written this message to you at subway as well as sent this to the Massachusetts board of health. This is unsanitary and completely unprofessional. I will never eat there again.

I have gone to this subway since it has opened and have always had kind and efficient service until recently. I went about a month ago and waited for someone to come up for about 10 minutes. After that, I hollered to see if someone was in the back and got no response. Finally, I left and went to the Minors that is connected to this subway and by the time I was walking out 2 boys were sitting out front playing on their phones. Not one, but TWO people were out doing whatever they were doing instead of even taking turns for a break. Again, I went in today and on my Italian bmt I ordered extra pepperoni and didn't get it, for 4 meatballs on a 12" sub AND your store ran out of ice and instead of telling us there was no ice, they proceeded to give us a warm coke and when we asked for ice the lady acted like she didn't understand what ice was. There is a gas station right next door with bags of ice. There was no reason for this. I want to come back to this location, but it's not like we can't go different places for food.

My 16 year old daughter recently put in her two week notice from the Subway in Princeton, MN. She went in there tonight to order a salad and was harassed by the workers and said they should spit in her salad., said she was worthless. They were swearing at her and harassing her infront of customers, she left in tears with no food. I text the owner and she apologized and said they were mad at my daughter. That gives no reason to harass a minor or anyone for that matter.
You can reach me at [protected].

Lyndsey Knutson

The prices are high. Try to reduce it once and you'll see the outcome. Or food that you use. It's expensive. Why don't you reduce it as well? It's not a super dish from a super restaurant. I paid over $7 for a sub with simple materials inside of it. Isn't it too expensive for a piece of bread? No, I no longer want to spend my money in such a silly way.

Greetings, I have been a regular customer at Subway for years, and until recently I have received mostly good customer service. The four times I have been to Subway at this particular location in this month (707 E Pkwy S, Memphis, TN 38104), I have received poor customer service from three different employees. One employee displayed a bad attitude before, during, and after I completed my order (two weeks ago and today). Another employee insisted that she refused to slice my vegetables because "that's asking for too much", according the the employee. In the past at other locations, whenever i ordered a veggie pizza the employee would slice up my tomatoes for placement on my pizza without a problem. Lastly, an employee stopped me at the door by yelling from across the counter, "we don't have any eggs this morning", and went back to whatever she is doing. This particular Subway is the closest to my job and home, thus I would like to go to a Subway that is convenient for me. However, after the flagrant, customer service and employee attitudes, I plan to avoid the location. Actually, I have had issues at other Subways pertaining to 1558 Union Ave, Memphis, TN 38104 for another location example. An employee joked that the avocado (almost two years ago) that I requested on my sandwich looked like "baby boo boo"; very inappropriate and unprofessional. I would really appreciate it if these locations could enhance their customer service and professionalism. It's extremely disappointing and I am taking out my time to hope that my message is taken seriously. Thank you.

I arrived around 10 A.M and the person on the line who I believe was named Nathan or Ethan I think, yelled at me to get out and refused to provide service. I had to stand there for 10 mins while he refused to serve me and a line started to build up. When I proceeded to ask for 5 sandwiches he told me to "make my own damn sandwich" I was aback at the rudeness of this employee as he moaned and groaned about having to make them all. Their other employee on duty who I believe was named Damian was excellent with his customer service towards me and the rest of the customers in the line. He was godlike and super efficient. If it wasn't for him I would not be coming back.