Subway
Reviews and Complaints

THE SUBWAY ON MONROE STREET IS VERY UNPROFESSIONAL.THERESSA IS THE MANAGER OF SUBAY ON MONROE STREET IN JACKSONVILLE FLORIDA.SHE DOESNT KNOW ANYTHING ABOUT MANAGEMENT.SHE DOESNT HELP OTHER WORKERS, SHE LEAVES WITHOUT MAKING SURE THE STORES OK.SHE MADE EMPLOYEE MARTHA COME TO WORK IN A SLING KNOWING THAT SHE CANT WORK WITH ONE ARM AND RISK HER GETTING HURT ON THE JOB.OTHER EMPLEE LATASHA COMPLAINS ABOUT HOW SHES ONLY DOING HER JOB AND NOT HELPING OTHERS.SHE ALSO COMPLAINS ABOUT SHE CANT WAIT TO GO TO HER OWN STORE.THEY ARE GIVING HOMELESS PEOPLE FREE FOOD AND DRINKS.THE STORE IS DIRTY AND UNSANITARY TO PUBLIC BECAUSE OF THE HOMELESS PEOPLE THAT HANGS OUT BY PARK.CUSTOMERS ARE SCARED TO ORDER BECAUSE OF HOMELESS PEOPLE BEGGIN FOR FOOD AND MONEY.

Two of my daughters work at this Subway now. While they are now getting paid for the hours to clean up, they are consistently being paid late. Yesterday was payday, when the checks never showed up someone called him and he claimed that it wasn't payday week. Well, it IS payday week. Once he realized it was, or decided to stop playing dumb... he said the checks would be in by 10am Saturday. At noon, still no checks! At 12:15 someone called to say they were in. And this is a GOOD week. Some weeks they don't get paid until the next work week. I've just filed a complaint with the state labor board, and my daughter has contacted Subway corporate. I'm not going to give up or sit around and let this happen. Next stop, the local news stations!

I worked at Iron Mountain, Mi Mi subway and I have the same problems, they tell us to "hurry up" all the time, and we have to be out no later than 10:30 pm when we close up at 10 pm and 9pm on Sunday so that gives us a 1/2 hour to close the store ect.. If it was busy we don't get out of there on time and they ask us why it took so long to close when the production/sales wasn't busy. We have a list of stuff to do and extra cleaning list sometimes deck scrubbing, or the monthy cleaning ect.. I have talked to managers about not getting everything done on time they tell us to leave a note for opener ect..then the next time you work you get a wright up for not getting it done, I was even told by a manager that she works off the clock after 10:30 to get stuff done, I WILL NOT WORK OFF THE CLOCK FOR FREE!

I have worked there for a while .You clock out and finish or they cut your hours. The close list is Insanely long. The only times Ive gotten done on time I had zero costomers.Have you ever gone into a Subway after 9 and been treated coldly . Well your money to Subway means I might be there another 1/2 hour off the clock. Produtivity means if the shift before me hasnt sold enough Im working alone .Wether I sell 7 or 70 sandwichs Ihave to clock out by 10:30. Twice Ive been there till 3 am. To get a 40 hour check I actually work 60.If you say anything its your fault your not fast enough .I heard my boss talk to his GM about it .He said other stores get it done .No other stores are doing the same thing to there workers. Jobs are hard to come by right now and they know it not enought people are willing to risk their jobs to change anything.

subway at 9 th street they r very rude

The same thing is happening to my son at a Subway restaurant in Knoxville TN: He's been working there one week and has worked "closing" three times. Each time he's worked until 11:30 or midnight, but the manager has told him to clock out at 10:30. That can't be legal, and it has definitely tarnished the Subway brand in my view.

pfft I wouldn't give up after one phone call. You definitely need to file a written complaint with your state's labor board. Some day, another employee might get fed up and report them but find themselves in the same situation (not enough complaints to investigate).

I would also call Subway's corporate office as well and let them know what you are doing. Even though your daughter worked for an independent owner, they might be willing to intervene in order to prevent any negative backlash against their brand name's image that might come if legal action is taken. The number is [protected]

i too have found the staff at subway on woodlands road to be rude

All I have to say is that I was rudely treated from the start, the worker even snapped at me (the customer) and stupid me instead of saying something, I held it in and cried when I got outside, there was even a family that stared at the worker for treating me so badly, I am very mad, I even posted my discontent on Facebook so all my friends know the bad customer service

There must be something more to the story.. like you not reading the conditions to the coupons.

looks like you have way to much time on your hands and are looking to complane! if you dont like it dont go. if you go then shut up and eat your god dam food!

a few weeks back me and my fiance went into a local subway to take advantage of the so promised promo of "any footlong for $5". It was clearly also advertised on there window ads, so there was no excuse that it wasn't a participating locale. At checkout we were charged about $15 for a footlong and a combo meal. The staff was rude, and the cashier did not provide us with a reciept. We inquired about the promo with the cashier that just told us the bufallo sandwich and meatball marinera were regular price...hmm $15 for a combo and sandwich didn't sound right.. My fiancé and I didn't even complain, I guess cause we were a bit in a rush.. We should've asked for a reciept at least..What a fkn' ripoff!

Subway has never sold just bread to anyone at any time. Next time prepare snacks ahead of any outing and there is no crying baby to contend with. A baggie with cheerios will suffice and is easy enough to stash in your baby's diaper bag. I did it with both of my kids that are now 13 and 10 when they were babies and it made outings that much more pleasant. A little planning on your part goes a long way to keeping your baby happy, as that is your responsibility, you cannot expect restaurants to alter their menu for your bad planning.

If you think that they don't pay taxes, then you need to go back to school. The government is not as stupid as you. The IRS will get every last penny it can.

And who are they buying the franchise from ? :)

I hope you realize that even though the sign says "5 dollar foot longs" that does not include tax...
So off normal government taxes it will probably end up being between $5.30 and $5.60. That kind of makes the number a little bit closer
but if you ask for extra cheese (instead of 4 you get 8) or extra Bacon or even Extra meat; you get charged for it. It's like asking for a Pepperoni pizza with extra pepperonis; this will usually run you another (I cant find the Cents sign on the keyboard) 50 cents or even another dollar depending on what it is.

It could have even been due to the Foot long meal. That will usually be an extra $1.20+ for the chips and a drink. With that being said, the charges are all automated ; so when you do get that foot long they press a button and it comes up with that $5 dollars plus the taxes. Then if you add anything else there is another button for each action, which again are all automated. I don't think the person charged you more, It may have just been what you ordered plus tax.

You are calling around the country and making an [censor] out of yourself over a stinking dollar?

I was in subway store#40024 I asked for the special on the window, 6in sub with soup and a drink I also asked for a foot long combo with soup and drink, The man rang us through and I paid 16, 67. When in the car we looked at the bill and found we were charged for chips I didn't get any chips. I went back into the store and asked the same man about it . He told me they didn't have a key for the special so they charged me 3, 50 for the sub, 1.30 for the drink, 1.20 for chips and .50 for soup. The footlong he charged 5.25 for a footlong 1.30 for the drink 1.20 chips and .50 for soup, both subs were ham subs. when you add up the charges for the sub special it comes to 6.50 it is suppose to be a 6.00 special and the combo adds up to 8, 25, So I am anyone who will listen to be careful and not get over charged. It is hard because the man didn't speak very good english so I had a hard time understanding and he had a hard time explaining I will know better next time if there is a next time. I would also like an answer from Subway

That's definitely a franchise problem. I know how Subway's complaint system works. If the franchise owner doesn't contact you in an attempt to resolve the problem, they do loose points on their monthly evaluations. During those monthly evaluations, Subway's independently employed restaurant consultants do have a copy of all complaints and do check to see if the franchise is breaking any corporate policies (such as not honoring menu prices).

"Participation may vary" is absolutely true, but if they are advertising a sale on their premises, they need to honor it.

My response probably won't affect your situation in any way, but your complaint will come back to bite the franchise eventually. Since it is such a big company and all the locations are independently owned and operated, sometimes it does take awhile for complaints to corporate to work their way back down the ladder.

Unless he was dealing with vegetarian food without washing his hands after handling meat, quit your complaining. Do you think any other resturant uses gloves when preparing food - you know, those resturants where you don't get it made in front of you? They wash their hands so often you could eat off them :)

Went to this subway for lunch as I have done many times. Was speaking on my cell phone while in line. When my turn comes up I ask the person I am speaking with to hold while I order. The girl at counter says " I will take your order when you are finished with your phone call". I said no problem they are holding I am ready to order. She then proceeds to tell me she will not take my order until I hang up my phone. I wasn't in a hospital or a pharmacy, I was trying to buy a sandwich. She absolutely refused to take my order unless I hung up my phone. I left disgusted and will never give my money to this company at any location again.

Holy pent up aggression, batman! Someone needs a Xanax!

The subway i go to says that they won't take your order unless you are off your cell phone. It is very disruptive when the person is trying to take your order and get it right. Seriously why didn't you just hang up--that is the right thing to do..

What do you expect for 5 dollars idiot. Do you want them to put a salad on top of your meat? Do you want them to make you a tomato sandwich instead? [censored].

They ARE trained to put a certain amount of of vegetables on the sandwich -that is one of the most fundamental keys towards fastfood; food portioning! however generally this is skimpy (to the point of putting 6 olives on an entire footlong, so generally the workers put MORE than their supposed to to support the customer) plus when regarding tomatoes there is a rule of one layer -the NUMBER of tomatoes is dependant on the size; the standard of 5 tomatos is 5 averagely sized tomatoes thus when you say 4 tomatoes it is unclear... 4 slices which covered the sandwich? If there were large gaps in between I'd say you'd be complaining fairly -Plus subway generally DOES give the liberty of free extra salads (Where I live), so politely ask for more and they will give you more -the workers are not mind readers -this will aid you in getting the sandwich YOU want, and also not pick on some poor highschool kid labouring their hours away there.

*** I made a mistake at the begining, I meant you SHOULDN'T have to gamble blablabla...

I disagree. You're paying for a sandwich and you should have to be gambling all the time on weather you'll get a normal sandwich or a thin poor excuse for a sandwich. It's always 50/50! You never know what you're gonna get. And no, it's not up to us to correct the employee, it's up to the manager to train his employeers well. He has to explain to them that they have ot put a reasonable amount of vegetables, ESPECIALLY WHEN IT'S A VEGETARIAN SUBMARINE witch is what my family and I usually take. If you're going to have nothing but vegetables & sauce in your submarine, atleast put a normal portion of vegetables. Half the time, when I get my vegetables-only sandwich, it's served by bored teenagers who sprinkle the vegetables on tho the bread without looking while talking to the other employees or while looking at the time, and I've been to many subways. I have to ask for extra tomatoes, then ask for extra olives, etc... for all the vegetables and it's embarrassing.

I agree with what realisticfeedback78 said!

are you ###ing kidding me, do you not have anything important in your daily life than to complain about some ###ing vegetables on your white bread sandwhich. Don't you watch them make your sandwich ###? I thought so... speak up and ask for more vegatables you stupid dick. Get a grip as their are more important things to worry about in your daily perfect life. Peace and good luck with your next sandwhich choice.

When was Subway sued for false advertising? The only case I'm aware of was regarding independent franchises not honoring national promotions two years ago.

Like any national chain, Subway has to to follow truth in advertising laws. They (all) get away with their seemingly deceptive pictures by working with perspective. If you look at a picture of a meatball sub closely, you will notice that the balls are about as tall as the bottom part of the sliced open roll. Comparing that to the average size of a sandwich bun will give you a better idea of how large the meatballs really are.

I work at a Subway and have spent many years surrounded by pictures of the sandwiches. I assure you that the amounts of toppings you see is what we are required to put on sandwiches. The photographers just spend much more time arranging the topics so you can see it ALL and it looks more appealing. How many olive slices can you count in any sandwich picture? THREE, because that's all we are supposed to put on. The meats are just folded in a certain way so they look like they are spilling out. If you were to open one of the sandwiches in the pictures, you would find that the unvisible portion of the sandwich bun is empty.

The cheese thing is silly, I agree. We are only permitted to carry 4 different varieties, which are chosen by either the regional boards or the individual stores. The franchises located in Walmart are an exception because Walmart required that the Subways would continue to offer other 'food court' items, such as mini pizzas, popcorn and pretzels, when they established their contract.

Of course she said no, she didn't wanna argue with you!Just what subway emp said, most of the shift would be spent at the sink and you'd be complaining about that too.

ok i work at subway if we washed are hands evey time we put on gloves then i would be spending half my shift at the sink .