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Straight Talk - Walmart



Complaint Rating:  76 % with 63 votes
76% 63
Contact information:
straight talk-Walmart
Front Royal, Virginia
United States
We purchased a straight talk phone and card at Walmart. Took it outside and attempted to scratch the black off the pin number area to see the pin. The black came off but so did the pin numbers. Went back into Walmart and was informed very rudely at customer service that the cards are not refundable as stated on the packaging. Went home and called the Straight Talk customer service after 1 hour of broken English run arounds the lady told me very rudely that we had lost the $45.00 because without a pin there would be no service. Called Walmart back fussed with a manger for awhile to no avail. I am going to copy the receipt and card and send to both companies. This is a scam, I don't know how they can be so rude and aggressive while they steal your money. Wouldn't that be robbery???
Complaint comments Comments (24) Complaint country United States Complaint category Mobile & Cell Phones


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N  7th of Jan, 2010 by    +2 Votes
I can top that one. The $98.00 phone I purchased from them was suddenly not able to receive the signal, so they had me send it back, sending me an air bill, claiming they do not send you a replacement phone until they get the old phone back - which I found weird, since all other companies immediately send you a replacement product, and simply charge you if you don't send them the original product back. Well, I followed their orders, sending it back the next day (December 22, 2009), and it was received by them the morning of December 23, 2009. I had the paper with the air bill that stated that they would send out my new phone immediately upon receiving their defective one.

It's now January 7, 2009 - been without my cell phone for 3 weeks, and they've given me the run around and continued to lie to me, telling me it was being sent out the 'next day' 7 different times. Even the Corporate office in Miami told me that, and NOTHING has been done AND still no phone or even a tracking number to prove it's been sent. In fact, they've even told me on several occasions that they would call me with the tracking number the following day, and never did.

They've literally stolen my phone from me, and I have no idea what to do now. Contacting the Department of Consumer Affairs will probably be my next step. At this rate, I may have sue them for the price of the phone.

DO NOT USE THIS COMPANY - spend the extra 10 or 15 bucks for similar plans!!
D  26th of Jan, 2010 by    -1 Votes
I have had such a different experience! Straight Talk has been incredible for me. I have saved SOO Much money and for 45 dollars a month am using UNLIMITED minutes, data, and texts. THe service is amazing because its on the Verizon Network and I just wouldn't want it any other way. I'm sorry you didn't have the same experience but whenever I have reached customer service they were so willing to help and everything has been fabulous.
A  17th of Feb, 2010 by    0 Votes
I wasted $75 on a phone and card only to not be able to activate it because the serial number was already associated with another account??? Calls to the so -called customer service were a waste of time. All I got were cheerful " I will be happy to help you"s in broken english as well "I have to place you on hold while I update my supervisor" and finally having my call transferred to another department that never bothered to answer!
N  29th of Mar, 2010 by    -1 Votes
I recieved my $98.00 striaght talk phone the day before my 15th birthday as a earlybirthday gift. The day of my birthday, my mom gave me the activation card as a another gift. I got to school SOOO excited to get my phone turnd on. I spoke to the spanish representive, and gave him all my information, including the pin number from the card. The man EVEN sung ''Happy Birtghday"" to me. he said hold on, i am know activating you phone. CLICK! ( he hung up on me) i thought our conversation was finished, with that being said, i mistakinly through my card in the trash:(!! i called them pack, when i found out that my phone was still not activated, i recieved a different representive and told her ALL what happen. She asked for my serial number to my phone, and told me to hold on. When she came back to the phone, she said: '' Your phone has no history of even being activated, we have no information on your phone, and as far as i know you have NEVER been in our data system!'' she rudely said that their was nothing they could do for me and i would have to purchase a new card. THEIR REPRESENTIVE HAS ALL MY INFORMATION, AND PROBABALY TRYING TO GET TO AMERICA USING ALL OF IT!!! they ruined my birthday, adn my phone is still not has been actived... THANKS STRAIGHT TALK, YOU HAVE BEEN NOOO HELP WHAT SO EVER!!!
A  3rd of May, 2010 by    0 Votes
I wish i would have read Lisssaa's comment becuase I am in the midst of this EXACT same issue. And now for the last 3 days the customer service line has either been a busy signal, or i get a message saying to call back later due to increased call demand. I even called Fedex & they said the have no record of a package in transit to me. It's been 7 days since they received my defectice phone. I called the processing center that received my broken phone & the eferred me to the straight talk number that isn't working. this service works great until you have even the smallest issue, then its a minimum of 30 minutes on the phone with someone who gives you a lot of apologies... that is IF you can get through in the first place. All I want to do right now is cancel my service and get my phone number back... but I CANT GET THROUGH TO ANYONE! call the cust service number, get a busy signal. Frustrating to say the least. Do yourself a favor, stay away & pay a few bucks more for good customer service
N  12th of Jun, 2010 by    0 Votes
I wish I would have read this before hand, also, but when do you come to these things? When you have a problem and want to tell others about it. Oh well. My fiance wanted to quit using the gophone she has since she can't keep from texting and thought this would solve the problem, so she brought me along to check it out at WalMart. Got on Craigslist and found a phone close by for half the price of the one at the store, so we bought a $45 card and left to get the phone. Got home, got online to activate, since customer service is closed, plugged in the serial number and such just to find out this number is associated with another account. After reading your comments I can't wait for the phone conversation tomorrow, assuming I can get through to them. If anyone has success with activating a used phone, please post. For the rest of you looking to go with Straight Talk, do your homework first. Also as a note, the Walmart guy told me Straight Talk uses ALL other towers, ATT, Verizon, etc, when in fact it's only Verizon towers that they run off of. As far as I know, the small town we live in doesn't have great verizon coverage. We shall see.
A  13th of Jun, 2010 by    0 Votes
Oh my gosh...yep, the "scratch-off" took my pin number with it...hours later with customer "service" (much of which I could NOT understand, as she was in Ghana), I was told I'd have to copy both sides of the card and fax it, along with a boatload of other information, to be credited. I went ahead, on the phone, and gave them my credit card number for another $30 and monthly auto renewal. Finally got a supervisor in Colombia who assured me the initial $30 had been credited, I would not need to fax anything, and the auto-charge to my credit card had been set up. So, today my number has been ported and I've activated the phone, only to get the message that I don't have enough money on my account to place a call!!! Add this to calling customer "service" and getting a message that they are too busy to take my call! Caveat Emptor!
A  13th of Jun, 2010 by    0 Votes
i personally would love to save money too, but after reading all these complaints i might [censor] well spend 10, 20 bucks extra to get great service without the hassle and frustration of these companies claiming to save but if fact are just a scam. Thanx for the heads up
N  25th of Jun, 2010 by    0 Votes
Yeah, I bought 2 cards to refill my account, no where in the papaer work when I got the phone did it say that you can't use 2 cards. When I did they only gave me one month of service and told me that the other I put on the next day wiped out my old card. This is crap and now looking at going with tmobile after this BS. I will not stand by and let a company rip me off any amount of money. I am in the middle of getting a lawyer and sue their pants off for stealing my $45.
N  15th of Jul, 2010 by    0 Votes

Straight Talk - Walmart - cell phone
United States

Ok, so for once this is somewhat of a legitimate complaint. I think those cell phones should be recalled. I know someone who purchased one and wow what a piece. They need to work on some improvement if they want to design and establish their own products to sell, just like Miley Cyrus.
N  2nd of Sep, 2010 by    +1 Votes
They are not spanish representives. They are from India or somewhere like that.
N  8th of Oct, 2010 by    0 Votes
I havent had much problem with streight talk until now. I just moved from florida 2 IL.should be the other way around ha, ha! anywho, I made a call 2 canada 2day and they take my money right out of my checking so I now have no sevice.and cant get a # 4 streight talk.it used 2 be 611.but if anyone has the # 2 talk with some one, India or BFE.could you please post! thank you ! pepper
A  18th of Oct, 2010 by    0 Votes
I am currently having the same problem with straight talk. On August 26th, 2010 I contacted straight talk reguarding my phone because my screen just stopped working. They told me they would send me another phone. So I waited a week and finally on the 7th of October I contacted them to see if it had been shipped and they told me no that they were waiting on my broken phone. I explained to them that I had not been told that I was suppose to send it back in and they informed me that in order to get a new phone I must send it in. So she explained that they would send me a package with instructions and an over night package to send it in, so five days later I recieve my package and send it back the same day. They recieved it on Oct 13 and I called today Oct 18 to see how long it will be before I recieve my phone and they informed me that it will be another 3 to 5 days to process it then and additional 7 days to recieve it. Which will end up being a month without my phone. I then asked to speak with a superviser to let them know that I wanted my money back. The superviser explained to me that I could not get my money back because they had my phone in processing? (by the way I have only had my phone for 5 mo) I begged, pleaded and then just straight out told them to get me my phone or refund my money they did not budge they refuse to give me a refund and will not get my phone here any quicker. I refuse to deal with staight talk anymore. I am waiting on my phone then I will return it to walmart and if they refuse to take it I will call straight talk and refuse to give up until they refund it. This is the worst service I have ever recieved.
D  12th of Nov, 2010 by    0 Votes
I bought a straight talk phone and I know many people that have those phones and they are fine. Due to security purposes I guess is why they are so hard to scratch off but you must have been scratching too hard. It is difficult but it is possible. I love my straight talk phone, I would never buy another.
A  12th of Nov, 2010 by    0 Votes
I spent 6.5 hours fighting with these [censor]s over three days. I have never been so frosted. Run arounds, lies and BS. I even had to argue with Walmart to return the stuff. But, I told the gal there we had two options: 1. She fully refunds my purchase, or 2. We will be on the 6 o'clock news tonight. I got my money back. I would rather chew off my testicles wearing rusty braces than ever, EVER have anything to do with what I can only describe as the worst customer service on earth.
A  13th of May, 2012 by    0 Votes
straight talk is a bunch of crap if i would have known this from the start I would not have even bothered about spending $45 a month on a cell phone bill which is a great price for unlimited everything, and turned around and spent $139.00 on a phone with them they keep on giving me the run arounds about my phone is going to be back up and running in the next hour and aint even back and running and it's been going on three hours I just want to know how can i get my money back for this phone this phone is practically still brand new I only had it for two months now and no scratches or blemishes if any one knows how can i get my money back please write back ASAP or is interested it's a Samsung Galaxy Precedent .
A  1st of Jun, 2013 by    +1 Votes
Hi, I am just wondering if any of you ever got your replacement phones from straight talk? I have been waiting for over 3 weeks and have spent countless hours on the phone with reps that say 3 to 5 business days over and over again. Thanks
A  28th of Oct, 2014 by    0 Votes
I went into Walmart today and bought a $45 straight talk card. When i tried to scratch the film off to uncover the pin number the whole thing just fell off leaving the numbers clearly illegible. I called Straight Talk and got the run around on needing to fax in a copy etc...who uses fax anymore??! I tried to ask to scan and send it by email and the lady on the phone (who called herself a manager) says oh no thats against the rules/process. These scratch cards are a rip off and need to be fixed. The film should peel off rather it should be able to be scratched as intended. I never post on anything but this is too much and someone needs to stop this scam!! My first experience with Straight Talk 2 years ago was much better and thats why i wanted to get back but this scratch card business really needs urgent fixing. I have been scratching cards for years and never had this issue.
A  16th of Nov, 2014 by    +1 Votes
Essentially experienced the same. Purchased a phone and card from Straight talk. When it arrived after the recommended 5 hour charging, I carefully attempted to remove the scratch off tape as directed. The tape was fused to the card and only 9 of the 15 numbers were present. After considerable lost time with a Straight Talk "representative" in the Philipines who had difficulty with U.S English, it was clear nobody wanted to do anything and I was screwed. I have bought a number of things from Walmart but never returned anything nor needed customer service and thought Walmart to be reputable. Wrong!! American Express has filed a complaint but ultimately I may have been screwed.
N  18th of Jan, 2015 by    0 Votes
Purchased a phone card, never used it...2 years later it has no value...Ripped off!!!

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