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Straight Talk Wireless Customer Service Phone, Email, Contacts

Straight Talk Wireless
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Straight Talk Wireless Complaints 724

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7:32 pm EST
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Straight Talk Wireless horrible customer service-bbb says stay away

Stay far, far away from this company. It is cheap, but you get what you pay for. I had this phone service for 2 months on 1000 minutes plan, then decided to switch to unlimited which is 45$. I did via onlline but I noticed that there was no area to upgrade plans on the website. I was running out of time so I upgraded anyway and sent them an email telling them that I was charged for the 1000 minute plan (1 had 2 phones on the account) and I wanted the unlimited for auto renewal. Easy enough I thought. NOT FOR THEM. The next day I checked my credit card, and they had taken money out to pay for the 1000 minute plan and NEVER answered my email. I then called their 800 number. Don't every try doing this from a phone that is not unlimited. On a Sunday, I had to listen to elevator music for 30 minutes before getting a customer service rep who barely spoke english. Very difficult to understand . I am a patient person, but I lost it after being on the phone for 1hour and 15 minutes. I was told one moment 30 times (I counted). First she could not find my account, then she could not understand what I was saying, then she repeatedly asked me the same questions over and over and over. Then she told me maybe my phone would begin working again 24-48 hours! I asked her why she could not find my account online when I had no problem pulling it up?! You guessed it, she said one moment again and put me on hold. WHen she got back on, I said I wanted to talk to her supervisor, she said ONE MOMENT...after holding for 15 minutes (I assume she was filling her manager in on this whole nightmare), they disconnected me. Well, I am not wasting my time anymore on this piece of crap company. I am calling my bank and disputing the charges. My suggestion to you is don't go near this company! Look how many complaints they have already on google. I have checked it out and my other 2 kids have boost mobile unlimited for 50% a month. THey have a new deal where every 6 months if you pay ontime they reduce the charge by 5$ so by 18 months unlimited talk/text/web is 35$. NO ONE CAN BEAT THAT PLAN! And NO, I do NOT work for them!

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jumble
Memphis, US
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May 17, 2012 11:22 am EDT

its a waste of time to ask for the manager or supervisor because they are not going to do anything to help. This company does not have a customer satisfaction policy.

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7:17 pm EST
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Straight Talk Wireless no service

I Purchased a straight talk phone LG Slide phone 2 weeks ago. When I called to activate phone I was given a SC Number and spent 1 hour talking to three different people speaking broken english. I kept telling them I live in NC. My phone now has no service or bars. Just spent 1hour15 minutes on the phone with NINA! She doesn't even know what she is doing. She kept repeating the same questions and stalling whenever I asked her a question and kept putting me on hold. After several codes entered into my phone she tells me a tower is down in my area. If I don't have service in 24 to 48 hours to call back. UGGGGGG! My daughter has straight talk phone also and her signal is fine and we live in the same house. When I asked if changing my number to NC number would help she kept talking over my question. Please if you don't want to receive this kind of service DON"T BUY STRAIGHT TALK PHONES :(((((

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5:00 am EST
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Straight Talk Wireless will not accept phone number

i purchased the straight talk phone combo, phone plus minutes, at wal-mart, called several times, and the third time i called i was given two sets of numbers to put in, before it would activate, , why didnt they do that when i first called? i have been calling them to speak to tech support and was told they were busy call back, i waited two hours called back, same thing, too busy call back.so i tried to go online to their site, i could not log in with my email, or phone number, the error came up, string out of length 0.i can call, get calls txt, etc.but the phone number i have with my phone will not work when i submit it, why?they dont have 24/7 support, u cant get in touch with support, except when u make an error, then they transfer u and u still have to wait 10 minutes.we were going to switch our number from att, to keep it on this phone, and cant even do that, why? this should be handled by a company that has people 24/7 for support, not just during the day.why is this company in buisness, if they cannot help with peoples problems, this is sad...i hope u will get these people off their butts and get it right, it gives cell phone companies a bad name...

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JOE BLACKBURN
Greenville, US
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Mar 11, 2011 6:23 pm EST

This is a problem we are currently having and it is so iritating because my wife and I have tried to understand how our friends and family can swap their numbers to straight talk and they told us it was going to take 2 days to do ours. They gave us numbers we didnt want and they cut our old provider off, and my wife doesn't even have a working phone. We have had service continuously for seven years with our old provider and have been over charged. We would like to know why it is this way and not the way we were told. Greenville, Al

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11:49 pm EST
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Straight Talk Wireless no service after refill

after trying to refill by phone as i always have for a year now my phone was inoperative. with incoming and out going calls not working at all. when i called customer service i was greeted by a verizon recording stating they could not authenticate my phone. with no other phones to call cc im am now stuck with no service and with the river levels rising i just might throw my phone in and watch it drowned just like straight talks non american speaking customer care reps...straight talks sux

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s_jemeralds
Ishpeming, US
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Jun 25, 2011 9:37 pm EDT

This same thing happened to me! I had purchased time in advance of my shut off date because I was going to be on vacation in Chicago. When my shut off date rolled around, I fully expected to have phone service. It took me an hour of screwing around trying to get the option on their automated system that would let me speak to customer service. I was amazed when I got a person who spoke relatively clear English (this never happens) who told me that he was "so sorry, " and that I could "purchase a refill card" if I would like. When I told him (again) that I have, indeed, already purchased a refill card and that I do, indeed, have the confirmation from it, he claimed that it was for the month previous. I was wild. There were threats of legal action and reporting to the BBB and magically, he finally "saw" my purchased card. Luckily, when I called the all powerful *22890, the phone worked. All this for something that should've happened automatically. Such BS.

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4:29 pm EST
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Straight Talk Wireless fraud on my credit card

I placed order for phone with credit card online, summary showed as declined. When I look at my account balance, showed they debited account 2 times. I spoke with Bank of America rep they stated the transaction DID go thru, funds to Tracfone (which owns Straightalk) I talked to Straightalk Rep she said w/o order # my order did not go thru, which is not true! I am going to file a complaint with the Florida BBB

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gonnaway
US
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Dec 28, 2012 6:32 am EST
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i wasted a months service on two founds try to get old number on new phone straight talk runaround the whole time

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kcridas
Rawlins, US
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Feb 19, 2011 4:14 pm EST
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I meant didn't recieve order not did. i talked to there different people today on straight talk and they all gave me different answers. I'm tired of there bs and i want to get them shutdown for good.

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kcridas
Rawlins, US
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Feb 19, 2011 4:11 pm EST
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I am so pissed at straight talk. they r frauds and what they r doing is totally illegal. they did send me my order and they refuse to give me my $65.85 I'm looking for people that have been ripped off by them and who would like to figure out away to bring these thieves down once and for all. there r many people that have been ripped off by them and if we all stood together against them they would go down. if any 1 is intrested drop me an email kcridas@bresnan.net i'm going to to other straight talk blog areas and leaving email there sincerly Ron Jones

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K T
Independence, US
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Jan 13, 2011 3:49 pm EST

Going thru the same exact thing at this very moment. Just got of the phone w/ US Bank & funds WERE deducted. I spoke with AnnaBelle @ Straight Talk in the Phillipines. I asked to speak with someone in billing, she then informed me that there is no billing department! Then who has my money I asked her she did not know. Getting ready to call her back, then i don't know where else to go.

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3:34 pm EST

Straight Talk Wireless scam

It has been several months now since I have tried to resolved the issue with Straight talk. I purchased a new cellphone and within the first few days the back fell off. (It was a Samsung 451) Finally lost the back called and first told they "can do nothing", after going back to Walmart, told to return it for a new one. Instead of the same phone, received a well-used cheap model, and when called, informed they could do it. Went back to Walmart and the Manager called after seeing the cheap one I had received, and Sept. 23 told if I would return it, the monies would be returned. It is now Nov. 11, and still no refund. They initially stated they didn't receive it until I proved with name and number, then the "found it". I"V ALSO CALLED WALMART Headquarters who say they can do nothing. Each time I call, they say they are "working on it"; each time I call back, they are working on it. Today when I called told they received the phone, but they have no idea what to send me in refund; next they said they had sent the check Oct. 14, SOMETHING THEY NEVER SAID BEFORE. In my opinion Straight Take is a scam; Walmart is just as bad in not trying to resolve this case!

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straighttalksucks!
US
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Aug 11, 2011 6:48 am EDT

i also have a story somewhat like this with the same company straight talk 1 month ago i bought 2 phones threw their website one samsung and one lg everything was fine for 1 month then i had one phone shut off the other i kept and paid the money for one more month 2 days later all of a sudden they changed our phone number 4 times and we had 3 active numbers at once with one day and one phone we had no idea and we were puzzled as well i called straight talk and it took over 4 hours i was told that i lied that i am who i say i am that i stole someone else phone then after yelling and and fighting they relized i was the person and owner of this phone finally we though that everything was fine hung up the phone a hour later our phone rang and they done the whole thing over and i am handicap and have a brace for my leg so i can walk the lady from straight talk wanted me to get up put on my brace go all the way from the bedroom to the other end of the house and take apart the phone again and i told her no it will take over 20 mintues and this was at 9:30 pm! and by the way i was told by this lady that i was not who i said i was again i hung up i got up anyways called i told straight talk the whole story again they said they were goign to put me on hold i told them no they did anyways i sat on hold for 45 mintues finally i hung up and they i called them again to find they were closed all this time this went on for 3 days now they say they will send me a new SIM over night that was 2 days ago and i am still waiting for it and said it would be here on monday morning then they just turned off my phone anf they dont know what is goign on and its a different number again

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1:47 am EST
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Straight Talk Wireless service

Among all the service providers for cell phones this has to be the worst. Purchased the straight talk phone for our daughter last year. By January they disconnected it. After a lengthy conversation, they admitted the problem was on their end. Since then it's happened three more times. Tonight we have spoken with the credit card company and they've taken the payment out and then disconnected the phone. It's very frustrating especially when you talk with representatives that act as if they are reading off a menu. We expect her to get the service owed to her for this month then we will switch to Boost or Cricket. At least if there is a problem, we can drive to the location, and correct the problem in real time with people who speak our native language. The problem with "Straight Talk" is they don't know how to do it. Walmart should be ashamed of the service (?) it's providing with their cell phones. If not I'm ashamed for you. As soon as the month is up, our disconnect with straight talk will be permanent. Stay away from this offer and keep your sanity.

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6:28 pm EST
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Straight Talk Wireless horrible company that lies and use your minutes and texts

I have been using a straight talk phone since January and up until now have had no problems but now, they are pissing me off! A few weeks ago I was told that I would get a free halloween ringtone but when I went online to get it, it kept popping up that my phone hadn't been put into the system and I needed to call customer service. I called 4 different times over a 2 day period because NOBODY knows what they are doing with this company and all of them are idiots who kept saying problem solved when it wasn't. The only reason I kept calling again was because 1, I was assured my minutes were not getting used up and it was free to call them since they were customer service after all and 2, they kept telling me there was a problem with my phone that needed to be fixed. The 4th time I called I DEMANDED to talk to a supervisor and up till this point I had requested to but was always told that I was not allowed to. This time after over 45 minutes of waiting I got to finally talk to a supervisor and turns out all I had to do to fix all of these problems was to set up my online account, something the very first person should have been able to tell me! So all in all I spent OVER 4 hours on the phone with straight talk being put on hold time after time, talking to idiots that had no idea what they were doing (some of which I could barely understand so that made it all the more frustrating), while not getting the help I needed! But that is just issue #1.

About a week after I had called them I realized that they had not only taken the time I spent on the phone with them out of my minute usage, but they had also deducted more minutes that I hadn't even used. I was assured that my time on the phone with them was free and would not be taken out of my minute usage. They put me on hold time after time after time for over 4 hours so if I had known that they were taking my minutes for this I wouldn't have called in the first damn place! Now as I said I have used this phone provider since January and I have always bought the 1000 minute plan because I have NEVER even gotten close to using that. A few months ago we started using my cell phone as our home phone as well but we're not phone talkers and have still never gone over 500 minutes used. We do not use our phone much at all! Since they are liars who say one thing and do another, I decided to write them an email instead of calling about the situation, since they would no doubt take the rest of my minutes away. I have sent 3 emails to this company explaining my problem and demanding they fix it and give me back my minutes. They have responded to two of my 3 emails and said "We would like to take this opportunity to apologize for any
inconvenience you may have experienced with this issue on accessing our
mobile web." I AM NOT HAVING PROBLEMS ACCESSING MOBILE WEB YOU STOLE MY MINUTES! So a few minutes ago I get a phone call from one of these idiots and when I told her I did not want to talk to her on the phone because they were using these minutes and that they needed to converse with me in emails only, she told me once again to call the 1800 number. When I said a big hell no to that because they haven't left me with many minutes left as is and I know they'll use the rest all up when I call she told me to go to a payphone to call and then hung up on me. I am FURIOUS!

This company is so unprofessional. It makes me so angry how they said one thing and did another and now won't even fix the problem at hand without taking up more of my money and time. They need to get their stuff together and they need to do it quick. If they are going to use your minutes when you call they should tell you that up front so you can email. Not that email helps anything obviously! They don't know the first thing about customer service and helping a customer, they don't know how to fix problems, and they take all of your minutes when they have said you will not get charged those minutes so they're also liars. My service runs up on the 22nd and my remaining minutes they have not stolen yet will hopefully last me until then but I will definitely not be renewing my service. I have heard many stories from people who have gotten horrible customer service from them and I just thought it was weird cause I had never had a problem with them. I will definitely never recommend this company to anyone else ever again (I have gotten at least 10 people to switch to straight talk and that makes me angry that I told them they should switch to what I now know is a horrible company!) and I will only be telling the negatives of the straight talk wireless customer service reps and managers! Because of this ridiculousness they are losing a few very good customers. Not that me and a few of my friends leaving them is a big deal to them, but the numbers will add up if they don't fix their horrible customer service! I strongly urge anyone considering to go to straight talk to reconsider unless they are ok with ### customer service!

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3:41 pm EST

Straight Talk Wireless charged me twice

I have a straight talk phone. The phone works fine but the company charged my account twice in the same month Sept 16, and then the 23 for $49.64. They have no one who can speak clear English and they transfer you from representative to representative to help you with your valid complaint. I have spent a total of 14 hours over the last 34 days trying to get my money back. I even cancelled the service but guess what ? They charged me again on October 25. I was placed on hold for 42 minutes just today. If you hang up you never get the same person again. You have to start all over again with the story and then they transfer you and then you end up on hold all over again.

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7:46 pm EDT
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Straight Talk Wireless no customer service

I purchased a prepaid phone and $30.00 time card for 1000 minutes. I got the prepaid
card to work quickly with no problems. Despite the few annoying "wrong" numbers and
awful texts from people I don't know, the phone works fine. I bought the Samsung R355.

I have now, about three weeks later, need to buy more minutes and thought to register
online so I could enroll in the automatic monthly refill.

I could never get the website to accept my cell phone serial number with the error
message:

"We are sorry, the Serial Number you entered is associated with another
account.
Please try again with a different serial number or log into "My
Account."

I called their customer number [protected]-CELL (2355) and explained my problem.

The first customer service rep struggled with speaking English so badly I felt sorry for him
and he had no understanding of what I needed. He painfully kept reciting some gibberish
and I just told him forget it and I hung up.

The second customer service rep I spoke with was in the Phillipines by her own admission and
the connection sounded as though she was under water, and bless her heart, no amount of trying
to adjust her phone helped it get any better or clearer. She was nice though. Still, no help.

I then emailed the company and told them of my problems with the customer service
reps and knowing I couldn't get help through their hotline, I received the following reply:

Thank you for your interest in Straight Talk Wireless. We are responding
to your recent inquiry.

We understand that you would like to refill your phone using the
website. In order for you to refill your account online, you will need
first to log in into your "My Account". Please be informed that in order
for you to create your "My Account", you need to provide us with a valid
e-mail address so we can update your file. Once we have your e-mail
address, the system will generate a password and it will be sent to your
e-mail.

To update your e-mail address, please contact one of our customer care
representatives at [protected]. Upon verifying the account
information, we will process your request to update the information. For
your convenience, our representatives are available Monday-Sunday from
8:00 AM to 11:45 PM EST.

Thank you for being a Straight Talk Wireless customer. We appreciate
your business.

Sincerely,

Straight Talk Wireless

I feel like throwing the phone in the trash and going back to the theives holding us all hostage
at the big contract companies, but I will just ignore all these problems and go buy a card and
hopefully I will be able to refill it on my own. These phones can save you money and we all need
to tighten the belt anyway we can.

I would really look into a phone system with complete reviews, coverage, etc. before I bought another one.
I was in a rush and now paying the price, albeit a smaller one that a contract would have me pay.

Good luck!

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Eric Meadows
Canton, US
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May 03, 2010 12:58 pm EDT
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I have had StraightTalk service that I purchased at Wal-Mart for almost 1 year. The service itself is great, but their customer service has been beyond disappointing time and time again. My current complaint is that I cannot get anyone on the phone to help me with an issue that I cannot make calls after refilling my service. I keep calling their 877 number and I either get immediately kicked off because they can't take my call due to heavy call volumes or I wait on hold so long their system eventually kicks me off. This is not the first time I have had issues with their customer service. When I first got the service it took them over a week to port my phone number and later when I purchased a new phone it took me 3 days to get it setup correctly. I like the service, but if customer service is important to you go elsewhere.

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confused in Texas
Houston, US
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Feb 04, 2012 3:50 am EST

I had a similar problem. I called to cancel my automatic subscription so that I could drop from the forty five dollar plan to the thirty dollar plan. The guy didn't speak english so I hung up and called back. Different person, still no english. They charged my card again for forty five dollars. I sent a dozen emails, all of them were replied to telling me that I needed to call. So I called again and again they couldn't understand what I needed. So I emailed again and was told to call again. I called my bank instead and disputed the charges. They canceled my phone all together. Now I have to buy a new phone and start over. Don't give them your credit card for auto refill unless your positive you'll never need to change the plan. Unless you have a translator handy...

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Wes_tech_analysis
Morganton, US
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May 21, 2010 3:15 pm EDT
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Straight Talk is an absolute failure. The company's website has always failed to deliver the needed information I requested. I can never contact customer support. The customer support people are general English as a second language type of employees and it is very hard to communicate.
This service was too good to be true. As my father always said, if it is too good to be true, it is. Well, this is the second time my Straight Talk phone has not had service after I have added my service card. I wish my wife and I had stuck with our AT&T cellular plans. I have been on hold for over an hour and my wife has been on hold well over two hours on our other land line. This is a good example of where a company is not scalable and has failed to support their customers. I hate to see such a promising endeavor fail. I have been wronged, as a customer, by not being able to talk with customer service for hours.

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Straight Talk Wireless unregistered sim

Well, yesterday I bought a straight talk phone. One with a full keyboard. My phone was working fine yesterday and this morning it stopped. I turned my phone off and then turned it back on it said "unregistered sim". I took the sim card out and placed it back in. I don't know what is wrong with my phone, all I know is I need it fixed, now!

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The lost Profit
Brookings, US
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Feb 03, 2011 7:19 pm EST

After two Sim cards, many hours calling the 888 number, trying to understand some one obviously struggling with English I began to burn incense to the cell phone gods and they sent me a vision of a giant candy with the word "Sucker" printed across it. The lg620g is normally a great phone but this one will not give up the "unregistered Sim" message. I may have to burn this phone and its accessories upon the altar of the " You've been had" god and continue to spread the gospel of "This company sucks and is a rip-off"( Straight Talk, Chapter one: verse one ) Sincerely: Pissed off in Oregon...

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Straight Talk Wireless no signal, poor quality, horrible customer service.

In trying to find out why my phone was not getting signal, I was told by the representative that their phones only work in the zip code they are registered in.
I specifically asked, "So, if I activated my phone in my town and then drive an hour away to visit my mom in a different zip code, the phone will stop working when I leave my zip code?" The representative replied, "That's correct."
I asked why this was not in the fine print on the paperwork that comes with the phone and was told they didn't have to because when the phone is activated by zip code, it will alert them if your phone model is incompatible with the zip code you are trying to register in.
I asked, "So am I supposed to never leave my zip code then, or do I need to by a different phone for every family member I visit so I'll have signal when I travel?" Response: "That's correct."
Also, according to his supervisor, each model of phone works off of a different tower signal, so one style of phone may work, where another will not.
I was not happy with customer service at all. They were unknowledgeble, rude and no matter what question I asked or how many times I asked for them to explain something, they continued repeating the same thing they had just said. They also kept complaining about "static" in the line and asking me to repeat myself because they couldn't understand me. I had trouble understanding them, but not because of static.
The phones are flimsy and break easily and the customer service is horrible. Basically, I am out 150$ on a phone and one month service that I can't use.
I'm not sure if their return policy is purposely complicated beyond comprehension, or if the people in customer service speak such poor english that it cannot be explained properly, but there is not much hope in getting a refund out of them.

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This review was chosen algorithmically as the most valued customer feedback.

Me & my husband, Jon&Cheryl Ellis, have purchased 4 cell phones for our metal roofing business We had the cell phone 1 week&4 days my husband was up on roof and his phone fell out of his pouch & hit the slab.The phone still worked but the screen was damaged&you could not see any numbers or till who was calling, we returned the phone back to Walmart & got a...

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Straight Talk Wireless poor customer service and phone service

I purchased a Straight talk phone from Walmart three months ago. From day one I have had several dropped calls and very poor reception. I can't hear callers and they can't hear me. Called the company today and they had me reset my phone. I made some calls and sent out some texts to see if the problem had been rectified and it has not. Called the company again today and they said I would have to send my phone to them and I would receive a replacement in two weeks. Two weeks? What am I supposed to do without a phone for two weeks..especially since my business relies on the phone? I spent $100 on the phone and it is a piece of junk...and so is the service. Do not purchase Straight talk. Walmart should pull the phones off their shelves! I am switching back to Virgin Mobile...who has excellent customer service and virtually no dropped calls...and good reception. Just thought I would switch to Straight talk when the Walmart salesperson told me they were on the Verizon network and that I would get excellent reception. What a lie! I am very unhappy with Straight talk and am writing a letter to the President of the company, Mr. Fredrick J. Pollack stating my huge disspaointment. I just wasted a lot of money on a junk phone. Stay away from this company.

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Straight Talk Wireless customer service/ phone refill

I've had this phone for 2 months. They ported my number quite quickly and the service is very reliable. Then, it came time for the phone to refill. They were late by 2 days in refilling it and I was out of messages. I had to call them up for them to refill the minutes on the phone even though I was registered for auto-refill. Then this month, the second month I've had it, I had to call up to change the credit card it was under. When I called, they assured me that the 2 phones on the account would be enrolled in auto-refill under this new credit card. Today, a friend of mine spent 2 hours trying to call my straight talk phone, only for me to find out that I had 0 minutes. When I called, they told me that the phones were not enrolled in auto-refill but the new credit card was on the account. I had specifically asked just a few days earlier if the phones were enrolled in auto-refill under the new card and was assured that they were. I did not have the credit card on me at the time and the only way to get a hold of the person with the credit card was through a straight talk phone with no minutes. They could have added minutes without that but insisted that they needed me to confirm that the card was infact mine. This was ridiculous because I had no way of getting a hold of the person who had the card. Finally, I talked to a supervisor and filed a complaint against the person who screwed it up in the first place. The person with the credit card came back and I was able to update the information, but not after this supervisor used a sales pitch on me to tempt me into getting a plan with more minutes. So, straight talk is zero for two in doing its job at refilling. I find this very unprofessional. The customer service is not great. I do love the actual phone service but if this continues, I will have to quit using it.

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butterfliqueen5
Orange, US
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Feb 25, 2011 6:08 am EST
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Just buy a card, or go online and refill it monthly yourself. Don't depend on their autofill programs. I refill online every month myself and have had not one issue with service.

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8:35 am EDT
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Straight Talk Wireless double billed my debit card

I purchased a telephone and a pre-paid straight talk unlimited talk card for $45.00 on 8/19/10 at Wal-Mart. I immediately called Straight talk and provided them with the service pin number for the 30 day prepaid card I purchased as required. I returned the phone on 8/20/10 and disconnected my service and dealings with them. Even though I had paid for the pre=pay card for a month - they charged me again on the 19th of August (same day I purchased phone and the card) and I am trying to get this fraudulent double charge reversed. Was on phone with customer service 5 different times for 3 hours. This is absolutely incredible. This is bad faith on the part of their company and fraudulent as well. I hasve supplied with with all documentation and they still claim to have no record.

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PikachuGOD7
US
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Oct 11, 2023 5:38 pm EDT

My auto pay did not go through so I decided to pay online in September for two phones so there should have been only two fees. For some reason I can't figure out how to bundle phones, so they take it out to different payments. So September they took a total of four charges when they should've only taken two. I ignored it, because in the past, I was told that "no worry it will go towards next month, and you will not be charged." Well, that's funny because they just charged me for those same two phones again in October just now this week. I had just enough in my account for my rent so this has overdrawn my account.

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Tammy Higginbotham
US
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Oct 30, 2016 8:47 pm EDT

I had the same issue with being double billed when I enrolled in the auto refill program. Instead of calling, I went to the online live chat on their website and got the problem corrected and the second charge refunded in about 10 minutes. When you talk to the live chat, they will give you a reference PIN number and a phone number to call (different phone number than customer service) and you will enter your PIN and talk to a real person. I hope this help you.

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Knutson
Magnolia, US
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Mar 13, 2013 10:22 pm EDT

They double charged me also and I've been on hold for three hours. The bank verified they made the charge and gave me the transaction id. And everything. They will not allow mw to email the proof. I keep telling them I have the prof from the bank and they just say it does not show on there system. Both charges were for 45.77 one both on march 5 thank both are completed. They are not in my pending transactions. If any one can tell me how to help please comment.

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esell
Wheeler, US
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Mar 13, 2013 12:56 pm EDT
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Straight talk charged my credit card twice when I refilled my phone over the phone. Now I have been on hold for over thirty minutes waiting to see if I can get one of these charges removed. I have the unlimited plan but they charged me twice what I agreed to over the automated phone call to refill. I will now have them take my credit card off their records so they can't just charge what ever they want when ever they want. I am sure that once I get the non English speaking person on the phone they will not give me my money back. I will try anyway.

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rksjr1
Cumming, US
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Oct 22, 2010 6:49 pm EDT

I just spent almost half an hour of my time on the phone with them for the 2nd time this week for the same issue. What a waste of my lunch hour. This is the 3rd time they have done this now since I've had their service for 10 months. Great rates, but lousy customer service. You've all seen that television commercial: "Hi, this is Peggy." "Yes", "Yes", "Yes"... 'click and hangup'. What is happening to service in this country? Here's two answers: quit opening up corporate offices in Union states where they have to pay unusually high wages for a job a College Freshman can do. Open up the call centers in right to work states, where they won't have to pay as much and therefore pass the costs on to the consumer. Hell, I worked PT in jobs to help put myself through college, and that was only 15 years ago. Quit outsourcing customer service... Next, this is to corporate leadership: realize that no matter how cheap your rates are, that if people have to tolerate incompetence and lousy customer service, they will leave your service, and you will lost money. Put a call center in a university here in the states or in Canada where the kids can earn some PT money and also, get credit for an internship... I'd pay 10 more a month for your service if it was based here in the states where the service is usually better, quicker, and the systems not so antiquated. If this happens with Straight Talk one more time, I am going on a letter writing campaign to office of Consumer Affairs, Walmart and the FCC, then I'm cancelling my service and will happily go back to paying 20.00 more just to get decent service. Here's the synopsis...
today's summary of my conversation and original complaint:

----Original Complaint from October 20th:
I just paid 47.23 to Straight Talk. Transaction ID # XXXXXXXXXXX
shows that it was approved. However, I cannot make or receive calls! I
turned off my phone and turned it back on and it still will not make or
receive calls. This is very frustrating. Please resolve this issue
immediately.

----Complaint entered on their website on October 21st:
I am now running out of patience with Straight Talk. I spent the better
part of half an hour at 5:00 PM on the phone with Vanessa, simply trying
to pay for a months worth of service. THEN, I got home checked my phone
and it wasn?t activated yet! Well after I sent this e-mail last night,
the phone is now activated. But NOW, I check my account and see that
you billed me twice! Your representative Vanessa, said she would set
me up on auto-refill and that it would take effect on the next service
end date of 11-19. You should have only billed me 47.23 for October 19
to November 19. THEN on November 19 you should start the auto-refill.
You need to refund one of these transactions and then bill me again on
November 19th. I don?t trust you to get it right, as I?m sure you will
bill me again on November 19th. Honestly, your prices are great, but
since I have had Straight Talk (over 10 months now) I have grown
increasingly impatient with your customer service. If this is not
resolved, I will be forced to report it to the Consumer Affairs bureau
which oversees the locale. I will also be forced to include the CEO of
Walmart in my communications, add well as the Federal Communications
Commission. I do not have the time to deal with this and it is taking
away from my work time.
Please reverse one of the transactions.

-----October 22 summary of my conversation while on lunch break:
Called 10/22/10 and spoke to a woman named "Teodoro".
I read to her the entire e-mail which they sent me after my online complaint. After the usual repetitive niceties and exhaustive questions and comments seemingly due to an antiquated system, and due to having non-native English speakers providing service, she placed me on hold for "3 minutes". She got back on at 13:00 minutes. As usual I had to repeat a number of questions. My name, last 4 digits of my card which I already gave to her in full twice, and again, the usual niceties. Again "please bear with me and stay on the line"... after 16:50 minutes now! She asked "why did it get charged twice"! I AGAIN had to state that I signed up for monthly service form 10/19 to 11/19, and that I wanted to setup auto refill beginning on 11/19. Vanessa said the auto refill would not occur until 11/19/10, but they billed me for it on 10/21/10 (when Vanessa verbatim "promised it will not be billed until 11/19/10")! This is the 3rd time I have answered this question! I then had to repeat the transaction ID's to her from the Straight Talk website... 3 times!
Good lord, How many times will they say, "Thank for you for that information"; "Please bear with me and stay on the line"; or "I'm waiting for my system" These niceties were repeated routinely about 10 times each now at 23:41 minutes into the conversation.

Her statements:
"Please allow 24 hours for it to be applied to account." Amount = "47.23"
"Reference # xxxxxxxxxxxxx"

I asked, "Will this definitely be taken care of?" She answered, "Don't worry it will take 24 hours. Check credit card in 24 hours."

She stated, "This will be the last time that I will experience this issue."

This whole call took 27:24 minutes!

I thanked her and told her, I do not blame her, that she is a very nice person but that if this is not taken care of properly this time that I will take the issue higher up.

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8:31 pm EDT
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Straight Talk Wireless very poor service

I purchased a Straight Talk Phone (Samsung T401G) w/a $45 Straight Talk Activation Card on July 16th from Walmart. I used it one (1) time and it never worked again (The phone would not pick up a signal, no matter where I was, the phone never had any bars). I called Walmart and they told me that I would have to purchase another Straight Talk Phone and then call Straight Talk to transfer the phone number and minutes to the new phone. I've called Straight Talk for 7 straight days, 5 of the days speaking to a person that could barley talk english and still have not got service to my new phone. Each time I called Straight Talk customer service, I would get a different explaination as to what the problem is, but yet, I was assured that the problem would be taken care of and would have service in 24 to 48 hours. I was told to call *22890 after 24 hours and this would get the phone activated. It has been 75 hours now and 4 more calls to Straight Talk and still no service. The cost of Straight Talk might be very cheap, but the rule goes with this company, you get what you pay for. Trust me, do not purchase a Straight Talk Phone, pay a little extra and get a phone that will work.

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5:40 pm EDT
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Straight Talk Wireless Customer service

Worst company ever! Customer service is appaling. On hold for three hours total and still have not been able to speak with a supervisor. Bought a straight talk phone for my daughter and a pre-paid plan for three months. The phone immeditely broke. Straight talk agreed to replace it when I sent back broken phone. I paid for unlimited service for the entire time the phone was out of commission - about 12 days. They refused to add twelve days of service to the service I had purchased so I essentially paid for a service I could not use. I will file a complaint with consumer reports. I am sorry I ever became involved with the unethical company.

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Xierra
PH
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Feb 23, 2016 5:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I was about to give up on them until I found this email address for Straight Talk and they actually fixed all my problems. Now, I am glad I decided to give it another try. Send them your name, cell number and serial number. The email address is ST.CorpResolutionTeam@straighttalk.com or you can chat with them live @ http://bit.ly/16DrgbW . They will help you!

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Annie Greenwood
US
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Jan 08, 2016 9:42 pm EST

This company advertise on their corporate web site for America Movil their policy on Principles and work place conduct is a joke. I sent my phone to Straight talk in Miami, Florida on 12/28/15, for a 2 day turn around for a replacement phone. The first lie they told was that they did not have the phone. When I advised them I tracked the phone via Fed tracking number, they received my phone on 12./29/2015. As of today, they have told lies repeatedly that they did not get the phone, they had a wrong address and they literally stole my phone and refuses to return it. I have filed complaint with the Better Business Bureau and FTC regarding the theft and because they have refused to return my phone, I am filing a report wit the Miami, FL police Department for "Theft by Taking". This is a multi-billion dollar company, the third largest wireless carrier in the world, yet they stole a $100 phone from me and refuses to return it. I have researched the company and am forwarding a letter to the CEO to just let them know that they have a bunch of liars and thieves working for them and I am spreading the news of how they treat their customers to all the media including a letter to Walmart about the type of product they are selling and this company's reputation. They also own Trac Fone and I am told they treat these customers just as bad. I hope the word continues to spread about how these people treat their customer. If you have one of these phones and have had problems, contact all the federal agencies hopefully the government will launch a federal investigation and expose them for the criminals they are.

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SCSteelerFan
Lexington, US
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Apr 26, 2010 7:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The trick is to immediately ask for a supervisor...it takes FOREVER but they apparently have 2 levels of security within their system.

The people we can get on the phone 1st, only have access to level one which doesnt help a thing. You literally have to get an actual "supervisor" on the phone and they can really be helpful.

Now that I know this, I will never speak to a level one frustration again

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bjpvtn
Pleasant View, US
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May 19, 2010 2:12 pm EDT

I made two web purchases of phones and service from Straight Talk. I received an email confirmation for the first phone purchase, but not for the second. So, I called Straight Talk (at 11:00am on 5-19-10), and reach a "customer service representative" (Mina) who, after I asked her a question, proceeds to hang-up on me. A few minutes later, I called back and went directly into hold. I waited for a while, and then decided to see how long it would take Straight Talk to answer my call. I waited for 46 minutes and 10 seconds before I had to hang-up and run some errands in town. Called back at 12:30pm, and I've been waiting now for 1 hour and 20 minutes...and I'm STILL waiting. Normally, I would not wait on hold for this long, but there is no other way to contact Straight Talk- aside from snail mail- and I need to check on just what charges they have or have not processed. Their hold message keeps telling me over and over how important my call is to them, but after holding now for over two hours between the two calls, I am certain that my call cannot be that "important" to them.
Needless to say, Customer Service is not a strong concern for this company. They appear to be like so many other American corporations- cut corners so that we can provide only a nominal "service" and then place what profit they can muster into the accounts of their management team. Disgraceful.
If you're looking for cellphone service with no contract entanglements, do yourself a big favor and look elsewhere.

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Wes_tech_analysis
Morganton, US
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May 21, 2010 3:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Straight Talk is an absolute failure. The company's website has always failed to deliver the needed information I requested. I can never contact customer support. The customer support people are general English as a second language type of employees and it is very hard to communicate.
This service was too good to be true. As my father always said, if it is too good to be true, it is. Well, this is the second time my Straight Talk phone has not had service after I have added my service card. I wish my wife and I had stuck with our AT&T cellular plans. I have been on hold for over an hour and my wife has been on hold well over two hours on our other land line. This is a good example of where a company is not scalable and has failed to support their customers. I hate to see such a promising endeavor fail. I have been wronged, as a customer, by not being able to talk with customer service for hours.

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KitKat8095
Tulsa, US
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Sep 24, 2010 4:47 pm EDT

First of all i want to say that i love the phone plan 45 dollars unlimited. Great value. No contract, which is exactly what i am looking for. BUT customer Service SUCKS! I can not understand a word these ppl are saying I have to say could you please repeat I have no clue what you are saying. Everytime i phone them to renew my phone for the month i have problems. Im usually doing it on my break i have 10 mins and Im telling them to please just add money to my account you have my cc on file. I dont want to hear all the bs i cant understand you anyway. WHY is straight talked customer service overseas? this is the trouble with America! Sheesh get ppl we can understand at least speaks english!

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PISSEDOFF69
Rochester, US
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Oct 18, 2010 7:27 pm EDT

I purchased a Straight talk phone on line 3 monthsd ago i never recieved (DO NOT DO THIS) Not only did i never recieve the phone they cancelled my order with no notice waited for 3 weeks for the money to be put back on credit card to only go to Walmart and get for 59.95 less so i finally get a phone when it came time to pay for it i called in AGIAN with my credit card i have the $45.00 a month plan straight talk tried to cahrge me more money and not to mention when i had asked WHY they sya the 911 thing well let me tell you not only could they not speak english i asked 3 different times to speak to someone who could they kept on giving someone who could not talk english i was outraged by this> So in a nut shell do not call them always go to walmart because they can't speak clearly and they charge you more money i hate the customers service that styraight talk has and if the phone didnt work so well where i needed to and the price i would go to another company just for the reason that they CAN'T SPEAK ENGLISH NOR CAN THEY HELP THE CUSTOMER

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pressley
botetourt, US
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Dec 25, 2010 6:37 pm EST

This company is a prime example what happens to service when companies move their customer service overseas to save a buck. I am so sick and tired of talking to someone who calls himself Bob, and can barely speak English. Mostly they are located in India, or some other country. Straight Talk has to be the worst I have come across. I purchased a phone from them as it seemed like a good deal. The phone was OK, a little pricey, but the reception here was the best I had experienced here. I live in a mountainous region. However, trying to get an answer or helpful info from the customer service is impossible. I have spent hours on the phone with them trying to explain that I was returning phone for a refund. I would not recommend this company to anyone. I went bank to my prior cell provider. We'll see if I get my refund, will keep you posted.

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iakwbos08
ft walton beach, US
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Dec 30, 2010 4:49 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

i was charge 14.95 for overnight delivery, this is what i wanted, however i did not get this product untill four days later, , they agreed this was a mistake and ask if i want to received a check in 30 days or get a service date extention, well dont do this, it turns all there doing is changing your billing date, and your not getting anything back in your pocket back, also learn from this phone call 611 calls to them are not free, they do cost you air time, , so after 1.5 hours later i give up, this was a manager and this is all she was able to do for me, , i think i received a couple hundred extra and a 100 extra text messeges more, she wanted and understood she needed to do more but was unable too, , sad system they have in place, does walmart know what the customers are going through, , i told her in her next managers meeting she should bring this up, and fix this,

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clintonk
San Diego, US
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Jan 28, 2011 12:11 am EST

Ordered a Cell phone on line but never got an invoice email confirmation or confirmation page. I just sent me back to the home page. I checked my bank account on line but not charge was made. Naturally I decided to call the support phone number and got one of the most awkward, blundering, inept, stuttering, ungraceful, void of any customer service skills what so ever female that kept asking me the same information repeatedly and getting it wrong. She would constantly thank me every time I gave her any info. It was beyond reasonable. Then she would put me on hold and thank me. She asked me what information I enter on the website. I don't even know what that means unless she's never seen what an on line order form looks like. She passed me off to a "supervisor" who asked me the same questions but only half as many times. They put me on hold so I got to enjoy their hold music which was so loud, that it
was distorted, I had to hold the phone away from my face about 6 inches. The "supervisor" then told me they have NO record of this purchase and will need to use a "special tool" to find out. At this point I was over it and kind of made my decision about Straight Talk. These people have no business being in customer service!

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12:19 pm EDT
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Straight Talk Wireless straight talk no service

Service worked fine for exactly 14 days - then "no service' today. Spent 45 minutes on house phone with "tech support' - what a joke. He tried going thru his script of options to no avail. Couldn't get the phone to work. I said "seems like a satelite issue or cell tower issue", phone works fine other than "no service". He can't fix, his supervisor can't fix. Gives me a case # and tells me to call back tomorrow to talk to the other department who has the "tools to fix" what he can't fix today. "No there's noone in that department on Sundays." So, I guess I'll be going back to the regular more expensive but dependable service of a regular cell phone contract with a national provider because Straight Talk SUCKS!

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Cyber36
Byron, US
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Oct 23, 2013 10:50 am EDT

How do you like this response from their CSR? "Hi, I also verified it here(zip code check)on our system. Your zip code has the coverage for your phone, but the phone will not work on your current address". WTF? Why doesn't your website ask for my address rather than my zip then? I smell a class-action lawsuit brewing...

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10:26 am EDT
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Straight Talk Wireless i'm out of money buying 2 phones and didn't get to use the first minutes

Well, about 2 months ago I bought a Straight Talk cell phone! After' a few wks. the phone started going out. The internet wouldn't work. I had just bought $45.00 worth of unlimited minutes as I do every month.
I couldn't even talk on my phone . I had to come up with another 80.00 to buy a brand new one. Needless to say the other$45.oo was history. I can't afford to lose out on money like that, I have 3 kids
one being disabled! So I actually need all the money I can keep! I had spoken to this little old woman
about my problem and she said that Straight Talk Company are VERY good trustworthy people.
She said that they would reimburse my 50.00 that's with tax and all!
All I had to do is be upfront with them and be honest!
All I want is my minute money cuz last month I was out that 50.00. Someone PLEASE help me!
I have to have my phone cuz my daughter has spina bifida! I pray someone is listening and feels compassion!
PLease let me know ASAP!

Thank You,
Ms. Jacquelyn D. Garrison
Feel free to call: [protected]
Hohenwald, TN 38462

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Straight Talk Wireless reviews first appeared on Complaints Board on Jul 30, 2009. The latest review Unauthorized charges was posted on Mar 14, 2025. The latest complaint Cell service was resolved on Aug 07, 2023. Straight Talk Wireless has an average consumer rating of 2 stars from 727 reviews. Straight Talk Wireless has resolved 222 complaints.
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