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Steak 'n Shake
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Steak 'n Shake
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1.0 1728 Reviews

Steak 'n Shake Complaints Summary

17 Resolved
1711 Unresolved
Our verdict: If considering services from Steak 'n Shake with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Steak 'n Shake reviews & complaints 1728

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J
6:05 pm EST

Steak 'n Shake shakes

12/22/18
Store - 499 Congaree Rd, Greenville, SC 29607

I don't know what you've changed but your shakes taste like dirt and are just plain awful. They all taste fake and mass produced. I would never order another one of these again. We purchased two large, one chocolate and one egg nog, both bad.

Please do something to bring back the old flavors again.

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O
6:19 am EST

Steak 'n Shake locked doors

12-21-18

After having a great night with my family at a Christmas Cantata, my mother-in-law was very insisted upon going to steak n shake with the family. We arrived at steak n shake at 4199 Hacks Cross Rd in Memphis, Tn at 10:45 (The in side dining is over at 11:00). This 76 year old woman was so happy that we made it in time just to try to open the doors and they were locked. There were customers inside as well as in the drive thru.

I suggested going through the drive thru however she said it was not the same. She just shut down and didn't want anything to eat from anywhere. This family of five went home in disappointment.

I would like a coupon if not for the family, for my mother in law. I would like for her to have her special memory of Steak n Shake as she remembered in her younger years.

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J
10:53 am EST

Steak 'n Shake restroom cleanliness

10-27-2018, On a road trip with my wife, stopped at Steak n Shake in Murfreesboro, Tenn. on Old fort Pkwy. Used the men's bathroom before leaving and was completely grossed out at the filthy conditions. Urinal was so filthy I didn't want to touch anything else in there.
10-26-2018, tried another Steak n Shake in St Augustine, Fl on US Hwy 1.this time my used her restroom before ordering. Her disgust of the cleanliness had been the same as mine previously. We promptly left completely disappointed.
As the saying goes, to get the best overall feeling for a restaurant is to visit there restrooms first!

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R
9:42 am EST

Steak 'n Shake manager of clarksville, in store babysitting his kids in store

On 12/20/18 at 6:20pm, my wife and I were at the Clarksville, IN Steak and Shake. There were two kids guessed to be less than 7 years old running around the restaurant being disruptive to the staff and irritating for the guests. I was going to complian to the manager as it appeared a female server was responsible for the kids, but then I learned from our server that the manager was the father of the two kids! I also learned the mother of the kids also was working as a server at the same restaraunt at the same time. This should not be allowed! Leave the kids at home or stay home with them, but don't bring the kids into a restaurant where I have to put up with them when I am there to enjoy a meal!

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M
4:35 pm EST

Steak 'n Shake lack of milk, cookies, chili and coleslaw

I was very upset when my sister and I went in to get a milk shake and the 4 for $4.00 deal. First we had to wait to be seated for several minutes because the waitress was cleaning the tables. Then when we told her that we wanted milk shakes she told us they were out of milk. Our question was how can a place where Milk Shakes are their main thing run out of milk?

We decided to stay and order food. When we told her that we wanted the 4 for $4.00. She told us that they were out of cookies, chili and cole slaw. Both sides were the only things I wanted on the menu for this deal.

The waitess told us that she had to go wash dishes, because they were short handed.

We decided we WOULD NOT stay. We took the time to do to this restaurant, because of the milk shake and the 4 for $4.00 deal. Instead of getting the shake and food we got a big disappointment.

This happened around 3:30pm. This was a rainy day. Now, we had to find someplace else to eat and stand in another line to be seated.

The location of this Steak and Shake: Address: 4913 Dixie Hwy, Louisville, KY 40216

Thanks,
Karen Johnson
[protected]@yahoo.com
8012 Grandmeadow Lane Louisville, Kentucky 40258
[protected]

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T
7:36 am EST

Steak 'n Shake the whole place

One 12/16/2018 I took pictures because I have never been in such a place that I felt a need in me to write about it. The place was filthy and the floors looked like they have not be washed in months. The cooks were not wearing any kind of netting around their hairs which I believe is a health issue. The silverware that was wrapped in the white napkin was still with ketchup on it. The seats were ripped and should have been at least taped down. Food was cold and server did not bring what was asked of her. The place in question is located in Mooresville, NC, 28117. I must say even the service was bad.

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A
11:10 pm EST

Steak 'n Shake belleville illinois steak’n shake

This is complaint is about the steak'n shake in Belleville Illinois off west Main Street. They have a reputation of always having some reason as to why they are not serving food. Tonight it was due to "technical difficulties". This is a regular thing for a restaurant that is suppose to be open 24/7. They are just lazy and I think corporate should be aware that there are individuals out there running their business that are neglecting their guest.

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A
10:28 pm EST

Steak 'n Shake seating and checking out

This isn't as much a complaint as it is a suggestion. The same problem
every time we go to a stake & shake. Long line to wait in lines up at the door where it is cold waiting to seated. The same thing when you leave you have to wait to pay your bill. Because the manager is cleaning tables. The waitress doesn't want to clean tables because it is causing them to lose tip money, I don't blame them. The best solution would be to hire a bus person to clean tables and let waitress wait on customers and let the manager take care of the register.

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D
8:43 pm EST

Steak 'n Shake food and service

Today at 1:15 pm we went into steak and shake on highway 92 in woodstock... After a 15 minute wait in line we were seated and within minutes we were served our beverages and our order was taken. Then 20-30-45 minutes passed and we had still not received our food order. Finally almost 1 hour later, our food came. Stone cold!
We flagged down our waiter who had not even checked on us and we told him our food was cold. He simply says, "sorry, I just show up to work when they tell me to". He took our plates to the back where it was obviously re-heated and within 10 minutes brought back the same plates of food. Ever had microwaved lettuce and condiments on a burger? Oh, it was hot, but the buns on the burger and the bread on the frisco melt was like rubber! Meanwhile, we were talking with two other customer tables where the people there were also getting quite upset over not only seeing what took place with our food, but the wait that they too were having. One couple simply got up and walked out of the restaurant. The other couple couldn't believe the extremely poor service and attitudes of personnel. Not able to eat our meal at all, we also got up and went to the register where we explained the issue and were still charged for our two regular "cokes", given a non-sincere apology and so we left... Very upset! We have experienced similar issues at this location before, but this was surely the worst so far. Will not be returning here. We have enjoyed steak and shake for 35+ years but this particular restaurant has to be the worst ever for any restaurant!

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I
2:35 pm EST

Steak 'n Shake very slow drivethru

Been there at 2pm twice in last week. Both times took over 30-45 mins to get food. Probably saw 10 people leave behind me from frustration. Waited 10 min just to place order at menu. They forgot my spoon for chili and put onions on my burger, after I clearly said no onions. I won't be coming back to this location. At 2pm should be slow enough to get food way faster... Was not given receipt either!

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S
8:42 am EST

Steak 'n Shake service

We visited last week. Ask fir a booth. Was told that we could not be seated in booth with just two people during busy hours ( there was a small booth fir two open directly across from table she put us at). Then my cup of chili came to table with soup dripping down both sides and not full We eat at Steak ‘n Shake often but will nit be going to this Batesville Indiana one again unless things improve

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T
8:56 pm EST

Steak 'n Shake service

After a long day all a family wants to do is eat their dinner and connect with each other. Tonight was no different. My husband my Mom and I went to our local S&S to do just that. There were maybe 10 tables taken, three servers, yet we waited almost 15 minutes to be seated. Because we frequently eat here we all knew what. we wanted. Husband goes to the restroom, Mom goes to the restroom... still no server. Fifteen minutes go by and a server walks by and says, "She'll be right with you guys. I thought she was following me out." Another 10 minutes goes by and she finally comes to get our order. She puts the pad on the table and begins to write out our order. At least another 15 minutes goes by before we get our drinks. My husband and I order chili deluxe with our order. That came out another 10 minutes later. Then 10 minutes later our food. (Which mine was wrong, just like EVERY time I order it. Even though I'm always specific when I order it) When the server delivered food she placed the tray on the table, which I held so that our food didn't fall on the floor. ZERO check backs, drinks sat empty for 20 minutes. When we motioned for our server to come back so we could get drinks she said she would be there in a minute... she never did return. I used to work for steak n shake... this store and buy the looks of the reviews ALL of them need retrained. No more than 3 minutes... check backs.. Prebus... Always use a tray... never set tray on a table... Steak-N - Shake you fail! The past year you've REALLY gone down hill...

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C
6:01 pm EST

Steak 'n Shake messed up order

We ordered a Frisco melt large meal and a western bbq n bacon burger large meal but received two frisco melts with small fries. When we called to complain, they said the ticket was right and that we must have been wrong ordering. There was no acknowledgement of their lack of communication about what we ordered, they never repeated our order back to us to clarify what we asked for, and they did not offer to fix their mistake. The man on the phone was rude and unhelpful.

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H
3:14 pm EST

Steak 'n Shake drive thru

I sat in drive thru for 20 minutes just for them to get my order wrong. I was missing a burger along with my chili side and gave us forks instead of spoons for the chili. I went inside to complain and they made me wait another 10 minutes for the missing food. I got nothing out of that expirence which was completely ridiculous. Not happy with my order.

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D
11:19 am EST

Steak 'n Shake cleanliness of store

1. the waitress (Wendy) kept picking at her ear, wiping her face with her hands, pushing and pulling her hair back and as I watched not once did she ever wash her hands. It grossed me out seeing her touching things people were going to either eat off or from. Very dirty person. She wasn't practicing good hygiene or sanitary practice.
2. I saw this fan up on a shelf, fairly large one, back in the kitchen area. It was On and cycling back and forth. When I put my glasses on and saw how dirty and dusty it was I almost got up and left. That dirt and grease, dust just blowing down on everything.
3. After I had put my glasses on I gave a good look at the kitchen. The walls and equipment. Filthy, dusty and greasy.
As I looked around some more and saw what I saw and worse, I made up my mind I'll never be back.
Give me Mcdonalds any day.

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K
12:21 am EST

Steak 'n Shake lying about being closed and rude when I called the store

Just got out of work at 11pm, tired and starving I went to the closest fast food I could find that was open. Went through the drive thru and waited 5 minutes asking the if they were open. I drive to the window and see the employees goofing off. I called the store to ask if they were open and the response was no. I thought steak and shake was open 24/7? I asked if they were open 24/7 and the employee said not today and I responded with "why? what's the occasion?" The employee rudely hung up the phone without answering my question. I called a few minutes later and asked if I could get the manager or the district managers numbers but the employee said no, there's only corporate. So I asked for the corporates number and the employee told me to google it. I have never seen such laziness and irresponsible store in my life! I've put up with waiting almost an hour for a burger and a milkshake in the same location that I went to tonight but tonight is the last time I will be going to this location until the management or all the employees are change to better ones because right now it is the worst I have ever seen.

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K
10:40 pm EST

Steak 'n Shake service, staff, and store cleanliness

I have never been in such a nasty establishment as the Steak and Shake in Lake City, Fl. The floors were so dirty..not just dirt but wet napkins all on the floor, cup lids on the floor and crayons everywhere. One staff member was doing a pathatic job moping..but was just pushing around the trash. Only one staff on the cookline was wearing a hairnet. The rest had all of their dreads hanging all over the place. All the waiting staff was behind the counter pointing and talking about the customers...not waiting on them..but from the table we were sitting at we could hear them bad mouthing us and others. We had to ask for napkins..which seemed to be an inconvience for our waitress. Also asked for silverware..which never arrived. We asked for refills and they just walked behind the counter to talk. They had no customer service skills what so ever. At checkout wr were not asked about our service of how anything was. Instead we was told about how agrovated and how bad of a day he has had. We use to enjoy this resteraunt and visited often..but i can easily see this being out last visit.

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S
7:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Steak 'n Shake service

I arrived at steak in shake in lake city fl, we had to wait for the table to be cleaned but that was no big deal, I asked for a high chair which I finally had to get myself, I had 4 other children with me, they didn't get no coloring pages, I had to finally ask another waitress an got them... my family an I sat there 30 minutes before we got any acknowledgement from anyone.. finally someone came over took our drink order I then told her we could go ahead an place our food order.. so all that was taken... 45 minutes later no drinks no nothing but people that came in after us got there drinks immediately.. we finally got up an walked out this place is ridiculous we didn't get no service an I will be sure to let everyone know what kind of place an experience we had an will not be returning... this place use to be so different but now it sucks... either hire more people or close the doors down

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S
S
SIater2018
, US
Dec 08, 2018 8:22 pm EST

The worst part of all of this is that my kids really wanted to eat here. I was so angry at my children for whining at them that i called them all stupid and told them they would go to be hungry. One of them started crying and I slapped him real hard and told him I wished he never was born that he was a disappointment. Now I find out someone reported me to CPS and that I may lose custody of all my kids.

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S
6:10 pm EST

Steak 'n Shake customer service / wait time

December 8, 6:01 pm, left exactly at 7. Male who took our order was EXTREMELY rude. Hub asked him to hold for a second so he could get our orders and when he started talking, guy blatantly said ‘I wasn't listening since you told me to hold on'. Proceeded to rush my husband through his order like we were irritating him. When we moved up a bit, overheard a female give attitude to the car behind us through the intercom. We then waited in the drive they just under an hour. Watched 6 cars leave due to the long wait. There were only 6 cars ahead of us. No apology, nothing. And to top it off, we were missing a burger. Never written a complaint before, but this one was needed. Please hire a whole new crew! This is the first time I was hesitant eating the food because I didn't know what they were doing behind scenes. Horrible!

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S
5:11 pm EST

Steak 'n Shake service/food

My boyfriend and I went to steak n shake on Miller lane. Once seated we waited 30 minutes for someone to take our drink order. We placed our food order at the same time as our drinks and waited almost an hour for our food. We both ordered cups of soup and we're supposed to get cookies with our meals. We never received these either. We had to ask for our soups which were cold when we got them, refills and utensils to eat with. Our server acted like everything we asked was unbearable to do. Never nasty attitude. The establishment was not busy and we never even got dirty dishes removed from our table. I asked to speak to a manager and was told there wasn't one on duty. Will never eat at this place again.

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