Steak 'n Shake Enterprises / cleanliness
My wife and I took our granddaughters to Steak N Shake #412 in Cape Coral, Fl today at 3:30pm. The food and shakes were excellent. The mens restroom was absolutely disgusting. It had obviously been neglected for some time. The smell of urine was overpowering. The urinal was splattered with drops of urine as was the sticky floor. A filthy toilet bowl was not flushed and overloaded with feces. There were no paper towels in the dispenser near the sinks and the garbage can was overflowed onto the floor. The entire floor was filthy. This did not just happen, this was long term neglect. We had not been in this same restaurant in over a year because of this same situation. I made a complaint at that time, but obviously nothing was corrected. Your customers deserve better than this. Tomorrow I will call Cape Coral's Health Dept. to make this same complaint.
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