We went to the Steak and Shake on Mt. Zion rd., Florence, Ky on Jan.. 11, 2018. We sat down and a server took our order right away. We waited and waited. No one stopped by the table to check on us. No one asked us if we needed a refill. We just sat there while the servers were yelling across the dining room at each other about some other server's tips and how so and so doesn't bus their tables! Terrible atmosphere and awful service. We finally got our food 30 minutes later. Just disgusted. We will not be eating at Steak and Shake ever again!