Sprint / Nextel / poor customer service!

Sprint has the worst customer service i have ever seen. I've been with them for 4 years and am late with one payment by 2days n they turn my phone off. I have grade A credit n if I wanted to could have 10lines if I wished and do you think when I called I got an "I'm Sorry" no instead the lady tells me to pay my bills on time. How do you talk to a customer like that? My contract ends in may but I payed the fee just to get out because it's not about money it's about having some respect for your customers. I'm now with tmoble and am so much happier. And everyone I know with sprint I tell the story and I let them know to switch over too. My whole family has already done the switch. All for a phone bill being late 2days and no respect when called being aked about it they've lost 4 customers already. See how important word of mouth is. Not to mention they over charge you and their phones suck.