Sprint treats their customers like dogs! I have been waiting 3 months for a refund in the mail. They took money out of my college checking account with out permission and put me in the "red" about $600. I can never talk to the same person at sprint, half of their customer care reps don't even speak English and they say the issue will be resolved in three to seven days (now its been 3 months). Sprint is a prime example of terrible customer service and lack of organization. Do not sign any contracts with this company. Where has the customer service gone these days!