Spiegel / refund - or lack thereof
I purchased a top and skirt online and was unhappy with the quality when I received it. Although it was pictured together online, implying it was a "set" - the fabrics were different types and colors and both were thin and of poor quality - more like cheap t-shirt material than a nice skirt set and since I paid over $80 for it, I wasn't impressed. I returned it promptly and it's now been over 2 1/2 monts and I STILL have not been credited the full amount for the purchase although I received a confirmation via email tha they received it and I have called and emailed them repeatedly to straighten this out, to no avail.
I will NEVER purchase from Spiegel again after this fiasco. In a world of computers, inventory management systems and a down economy, where retailers are vying for our dollars, they should know better. I honestly think they were hoping I would just forget about it. Shame on you, Spiegel - I have completely changed my mind about the type of company you really are. Yoru name used to be associated, in my mind, with quality. Now I associate it with low quality products, poor customer service and a general lack of concern about your customers and their perception of your company. #fail
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