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Spiegel / Newport News

Spiegel / Newport News review: can't get refund for returned merchandise ( 1 comment)

K
Author of the review
8:32 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

I ordered clothing, but when it came in, I found it was cheap and poorly made. So I returned it via UPS. Newport News acknowledges receiving and processing the return on Feb. 8, but as-of today (March 2) have not and will not issue credit back to my VISA card. They say they have up to 6 weeks to do so. I say that is STEALING FROM ME because the charge is accruing interest on my account. They say they don't care. I say they'll be sorry. I have put the charge in dispute with VISA. Now I am on a crusade to trade their reputation on every website I can find, along with telling everybody I know. This is a BAD BUSINESS. Save yourself the trouble and don't give them any of yoru money.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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BabyMama2k
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May 21, 2010 1:19 pm UTC

I am still waiting for my refund and it's been over a month. I will never order from them again.

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