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Speedway

Speedway review: management customer service

D
Author of the review
2:28 pm EST

I went into the Speedway as I am a regular at the new location on 9273 Belleville Rd. In Van Buren two, Mi I made my coffee and proceeded to the cafe to place my order for food then proceeded to the register to pay for my goods. I asked Heidi James who was supposed to be the store manager for a pack of cigarettes to complete my transaction. She then requested my ID keep in mind I'm a regular. I then put my ID on the counter. I guess it was in a manner she didn't like so she chose to ring up everything except for the cigarettes. Then tell me she refused to sell me cigarettes because she didn't like how I presented my ID to her after asking me for it. First thing if you are going to refuse to serve a customer it should be for all services not just the one item she pick and choose. So after taking my $100 dollar bill and telling me she refused to sell me cigarettes I asked for a full refund of everything. She even went to far as to calling the police because she obviously do not have customer service skills. She is a very bad look for the store. I know customers are not always right but in this case I feel like the manager was wrong. If she can't handle customers appropriately she need to find another occupation honestly. To go thru what I went thru over nothing basically is shame. I will continue to let it be known the crappy service this so called manager put out. Respect your customers

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