Southwest Airlines

My A-List number is [protected], and name is Kristen Gonzalez I travel weekly on Southwest and am regularly achieve A-List Preferred and never have had a problem with any of your attendants, however a female attendant on flight 1717, when I showed her my screenshot of the attached business select screenshot, with the coupon showing on the bottom of my screenshot. During flight, I cannot access the boarding pass, so I was denied the drink that was owed to me with a Business Select boarding pass.

I fully expect some kind of reimbursement or something to make up for this unfortunate bad service. In addition, While delivering drinks, the rude attendant managed to conveniently spill a drink on me.

The names of the attendant is 'Jessica' and she was very rude, which is unacceptable to the loyalty I have with Southwest over the last 10 years+. Your regular travelers are faced with long days, travel dleays, issues, etc, and the last thing we need is to be faced with bad service.

I appreciate a call, email and/or something to make up for this bad situation.

I needed assistance in changing my reservation for my husband, myself and my grandson. I had 2 reservation numbers and was trying to book 3 tickets separately, with only 2 low fare available seats.

BECKY was extremely condescending, not at all helpful, very snotty! PLEASE, pull up the recorded conversation from Thursday, July19, at 2:40. She did not provide last name.

I have been flying SW for years, I love Southwest! I will not fly any other airline. This is the FIRST time Ive ever encountered a snotty, condescending customer service representative, EVER! My Rapid Rewards account number is [protected]. My husband is a member, my son, grandson, mom are all RR members. I am no novice at reservations, I usually do everything online, but today I needed help to make sure I did not mess up anything since my autistic grandson is flying with us. BECKY acted like I was inconveniencing her. I asked her to stay on the line with me to be sure I got everything straight, she said,
"Well, I can't stay on, I have other calls!" To which I told her, " I have been holding for 20 minutes and have been waiting on a call back which I did not receive."
I DO NOT APPRECIATE BECKY's rudeness!

I would like for someone to send BECKY to training! She is not the norm for SW, not at all and I was very off-put by her!

Thank you,
Debbie Landry
[protected]

My 16 year old daughter suffers from severe anxiety. In the past when she has flown, they give her a prepared pass and let her board first. In the past she has had a severe attack in the airport. This morning she was flying conf#PGCB45. She received her pass but the woman doing the boarding would not let her board first. I repeated request .She refused and my daughter immediately started crying and shaking. The woman seen her crying and didn't care and made her wait in line. This is unacceptable

My name is Jose Luis Vazquez, email [protected]@gmail.com. I traveled from San Juan, Puerto Rico to Rochester, NY with a connecting flight in Baltimore, Washington on July 13, 2018. Flight arrived in Baltimore, Washington on time. However, the flight 972 schedule to depart from Baltimore, Washington to Rochester, NY at 11:05pm was delayed. Flight did not depart Baltimore, Washington until approximately 12:30am and arrived at Rochester, NY at 1:30am. This delay was very frustrating because no information was provided and no one had a clue what was going on. Airline staff were not communicative which created a lot of ansiety for me. Southwest's mission statement is to deliver the highest quality of customer service with a sense of warmth, friendliness, individual pride, and company spirit . I did not experience this and therefore I feel that this is false advertisement . Your immediately attention regarding this matter is expected.

I was on a flight from Memphis on 7/16/18
I received a text stating it was a 3hr delay on my connecting flight 2378 out of DFW. I end up sitting in the airport waiting 5hrs to get home. I asked could I get another flight I was told no because my luggage was on the original flight. I had an early morning chemo appt. and there are certain medicines I need to take so many hrs before my appt. I wasn't offered a drink or food voucher or anything, because I got home so late I no longer had a ride I had to spend money for an Uber. I used my RR points(#[protected]) to fly. I feel I should be compensated some of my points back or a voucher for a discount, this was so ridiculous. I had to reschedule my chemo appt. I loved flying SW but yesterday was utterly ridiculous and if this isn't a corporate system I won't stop until I can speak to someone in the corporate office about this situation.

I am a porter (trunk)that has been working more than 20 Year at the airport Luis Marinos Marine and had never been treated in such bad way as an employee of the company soutwest airline costumer service of name guillermo ortiz I try to humiliate my in front of the passengers who was giving them my serviced I respectfully asked him to stop and he continued confronting me I think it's unacceptable to have a customer service agent represented in that way

On July 15th our flight was seriously delayed and this caused us to lose our hotel reservation in Aspen. Our hotel condo was prepaid back in May of 2018; however due to our late arrival we are forced to get a hotel off 1-70. I know delays cannot be helped and are to be expected time to time. If delays are to be expected, please let us know in advance. Especially, the last flights of the day. We need to contact the real estate company in advance as we lost our deposit and is not refundable. Or if you could let us know in the morning hours, I can give the real estate company a call to have an agent meet us out in Aspen to let us in to our condo. As a result my wife and I are out $250 please let us know in advance if our flight is going to be delayed so that we can prevent these additional cost to our family.
Sincerely
Mark Braun
[protected]
[protected]@hotmail.com

We booked a flight with SW airlines June 19th, 2018 from Fort Lauderdale, Florida to Denver, Colorado and were misinformed on the phone with the Southwest reservationist. We specifically asked if there were televisions on each seat, and she replied yes there were. Upon entering the plane looking for our seats, we realize there are no TVs. Disappointed.

As a loyal customer with Southwest( preferred member and have a companion status), rute behavior of the staff at the airport, their lack of communication skills, avoiding timely updates, after being on the road for 7 hours already made me to reach out to conclusion - NO MORE SOUTHWEST!
They do not deserve loyal customers like me.
As a business traveler (2-3 days/ week), I will never use southwest anymore

This flight sucks. When I land it Chicago to connect my flight to Norfolk Virginia. Had a delay for 10, 20, 30, 40, and now a 50 minute delay. Finally taking off at 11:22pm instead of 10:15pm. Went from a 1hr to 2hrs 11min layover. I post to be in Norfolk va by 1:10am. All I get is sorry for the inconvenience. I need a credit towards a future flight or half of my money back.

I had a return flight from SMF to
OKC for my family of 7 people JULY 9, 2018. Depart at 4pm at SMF to LAS. The connecting flight from LAS to OKC was cancelled after we already boarded the plane. My original flying time is 8:15 pm from LAS to OKC flight 1937, we already board and was ready to take off, but then we waited for about 30 mins for a family/member who got on the plane at around 8:45pm. At around this time the weather turned bad and was raining and I heard thunderstorm. We had to wait on the runway for awhile, the captain announced that we need to wait for weather to clear before we can take off. I understand safety is the main concern. I'm very frustrated that if we hadn't waited 30 min for those people who was late we would have taken off at the scheduled time when weather was fine. So after waiting ON on the plane for quite some time, captain decided that we need to turn back to the gate. He said that we can either waited on the plane or go back to the airport and waited, and will depart when weather is fine. After waiting at the airport I get texts that flight will be delayed, delayed, delayed. Finally around midnight, I get a texts saying the flight WAS CANCELLED! OMG, by this time my 3 kids, one is 2 one is 5 and one is 8, was getting tired and worst of all the 2years old had a slight fever before the flight and not feeling well. I called the 1800 that the text had sent me saying I need to reschedule my flight, after being on hold for 15-20 min, the representative said that she CAN'T help me, are u kidding me! She said that the airport need to reschedule my flight, that they are separate "department" how the hell southwest not the same department?! Finally I was able to reschedule my flight with the representative at the airport THE NEXT DAY at 4PM, July 11 that is 24 hours from my original departing time. All flights are booked. Now we had to fly to phoenix and then to okc, arrival time is 12:30 am the NEXT, OMG, now that's going to be like more than 30 hours relay! And worst of all they did not pay for hotel, they gave us a number to call to get a cheap rate. Yeah, I called that number and they said "sorry I can't help u, all rooms are booked, you have to find on yr own! OMG, I had to call around and couldn't find any vacant room. This is now at 6am the next day, we gave up and had to find a sleeping place at the airport. How ridiculous is this, kids not feeling well, pushing heavy packages, feeling dirty, spent alot of money at the airport to feed 7 people! my fozen food probably rotten by now! At this time to remind you, I had brought about 7 boxes of frozen food from California (geoducks, fish etc) they said I had to go claim my packages and rechecked it in. Oh and my dead tired looking babies finally collasped on the floor by baggage claims, while we try to hunt for our baggages, they keep telling us it's over here over there! Now at 6am, I'm dead tired. We have to miss work another day because of this! We spent more money than we wanted on expensive airport food. This supposed to be a 6 hours flight and waiting, turned into a freaking 32 hours or more total nightmare! We finally made it home at 2am, food is rotten, I spent few hundreds on them. Oh yeah our last fight from Phoenix to okc, flight 2101, was also delayed for another hour something! I'm so frustrated and disappointed in SW. WILL never ever want to FLY Southwest, what a horrible, terrible experience, today July 12, my oldest is not feeling well, stomach aches, tired, slight fever, probably from this situation eating those airport foods, and suffer from minor depression as he was crying that keep saying he wanted to go home! If I don't hear from SW with this, I WILL CALL when I'm done recuperating.

I was a late check when departing my flights from Wichita, KS and was unable to reserve an extra seat as I am a man of size. The kind attendant told me to reserve the excess seat at my connection in St Louis. I approached the ticket counter at gate E4 and kindly asked the attendant (Karla) if I could request an extra seat. She looked me up and down and asked if it was because I was "large" I stated yes and asked if I could be given the extra seat.. she told me I did not qualify, I then pulled out six preboarding passes in the past, and showed her how I had been granted admission to do so in the past. I told her being larger and having to cram next to someone gave me anxiety and I'd prefer to get the extra seat. She said well if it's anxiety then you need to purchase the extra seat! I told her I felt like I did qualify and wanted to see if there was a chance I could get it permitted.. she was very agitated and told me she would do it, but would ensure I did not get it in the future. She had me sit and called me back to the counter two separate times. Karla made me feel inadequate and extremely insecure. Her demeanor and attitude is not something I have ever experienced using Southwest.. I definitely hope no one encounters the unprofessionalism and arrogance that is Karla in St Louis!

I am on this flight leaving New Orleans headed to Houston and the flight attendant Matthew was extremely rude and disrespectful. I was sitting in seat 12C (exit row) as I always do and never had issues until today. Matthew came to speak to us in those seats and said to take one head phone out so we could hear him (I've NEVER had a FA) ask me to do that. I mentioned to him that I turned my sound off so I could listen. Before I could finish he then says "I take this very serious and I need you to take them out". I then said to Matthew that he did not have to be rude and slap his paper in his hand as he spoke to me. He then began to make a huge scene and continued to be rude and his tone was completely disrespectful. He told me to move to another seat out of the seat I was in. Matthew continued to harass me and gave me the most disrespectful stares every time he walked passed me. I did not feel comfortable and the level of intimidation by him is NOT how customers should be treated. I am going to file further complaints because as a business class customer I spend a lot of money flying SW and no kid who finally has a position of anthority will treat me like that again. He is not professional and makes the entire Airlines look bad.

I was catching a flight 3225 on 6/24/2018 @7:45pm at Gate 42. I was accompanied in a wheelchair due to disability. I realized I had left a hoodie which I bought the day before at the TSA checkpoint. The lady at the door sent someone to see what I wanted. I explained my situation was told she would check on it. I inquired had she checked on it she said yes. Upon getting ready to board, I asked again in which she stated they were waiting on me to come get it. First off, I'm in a wheelchair and was never advised of they were waiting on me until time to board the plane. Others that I spoke with on the flight stated someone should have brought it to me due to my circumstances. I am not happy at all about this experience. Whoever she is her Customer service skills such. She spoke to others with an attitude when asked a question. My experience with Southwest was great besides delays until dealing with her.

Hello my name is Sakenia Richards, I flew from atlanta to LaGuardia airport on June 22, 2018. Flight 2263. We were to depart at 7:10pm but I got a text at 7:14pm saying the flight was delayed until 9:45pm due to weather. A couple of minutes went by and then the lady announced it on the intercom. She said the plane was coming from new Orleans and needed to refuel and went to Panama City instead. We ended up having to switch from gate 5 to gate 1 and catch a different plane. The lady at gate 1 was being sarcastic and had an attitude. That's unacceptable. We finally get on the plane at gate 1 at 8:45pm. As we're all on the plane, I notice we was sitting there for a longtime. Pilot says that we had a maintenance issue with the navigation. I started to get nervous instantly. Mind you I haven't flown in 10 yrs so I'm a little spooked right now. Time goes by and we finally move towards the runway. We sat on the runway for about 30 minutes. The pilot says we lost our sequence to take off because a passenger was out of their seat, which was false. Nobody got out of their seat. We finally take off at 9:36pm, get to LaGuardia and we're told by the pilot that out gate was occupied. All of the passengers just began laughing because it was always something wrong. I couldn't wait to get off that plane.

Flew from Dallas Love to Phoenix then connected to Ontario Plane late arriving then had to run across airport to make connecting flight then had to change gates due to maintence issue on equipment
Why has Southwest gone downhill
We have flown Sw every year since 1980 but this is third time this year and have had concerns each time
Improvement needs to be made

I have flown Southwest exclusively when I traveled to Houston from Greenville SC about once a month in the recent past. Today was my worst experience with Southwest gate agents in Atlanta. Please get these agents some training in customer service as they are becoming increasingly rude and letting your customers know how much they do not want to deal with us. I have had such a good experience in the past 15 years that I've flown Southwest from Philadelphia and Syracuse to Houston via other routes and from Greenville SC. But the route through Atlanta is really discouraging me from choosing Southwest from GSP.

In the month of May I have had two different trips where on one leg of the trip one of my flights were delayed for unexplanitory reasons.

First, I planned a trip to Punta Cana with 2 other friends. On our way back from Punta Cana (Monday, May 21st) we landed in atlanta and our flight from Atlanta to DAL (flight 5408) was delayed. We were suppose to take off at 9:30PM, but delayed until after 11PM. We were told many reasons why our flight was delayed ("the flight that was suppose to take off before us is delayed because of weather", "mechanical issues", "weather issues", "plane at the wrong gate") but no true explanation of what was going on or care for the inconvenience this caused us. My friends and I live in Tulsa and OKC, and we had already planned to drive back to OKC and because of work the next day and one of the woman I was with has a baby and could not get a babysitter last minute. We did not land and get out of the DAL airport until 12:45PM, and arrived in OKC at 4:30 AM. I understand you cannot control anything outside of the flight but the significant inconvenience of flight 5408 continually being delayed and getting back to OK at 4:30 AM left a sour taste in our mouths.

Secondly, on Thursday, May 31st I had a flight from Tulsa to DAL (flight 2086) that was suppose to take off at 6:10PM but did not take off until 7:40PM. Asking what was the cause of delay I heard multiple answers again - "mechanical issues", "plane took off late at the location it was coming from", "weather issues". I was heading to my friends wedding weekend and missed the welcome party because of this delay.

My husband and I have worked hard to get the companion pass and want to travel quite a bit in the years to come but these two back-to-back incidents have been huge inconveniences to me and the people I travel with/go to visit.

I do enjoy Southwest and the Flight Attendants have been wonderful, but we have already booked another trip with SW and are nervous that we will have the same experience.

Please see below my rapid rewards number and the flight confirmation of my friends and I for the Punta Cana to DAL trip and my weekend trip to DAL.

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I signed up for the Southwest's In Flight Internet on a four hour flight. The internet service was horrendous, so bad that I actually timed how long it took to load CNN.com -- 1 min and 52 seconds. I did searches on Google on Chrome that NEVER returned a result. I rebooted my computer to see if that would help, but it didn't. When I sent an email to two colleagues at work through Outlook, they each got 8 copies of the same email. This was the worst internet experience I have ever used. A total waste of money and time.

Yesterday, my wife and I were scheduled to depart from chicago midway airport at 08:30. After getting to the airport, we find out that sw canceled all flights due to "weather conditions". We had to stand in a line for a ridiculous amount of time just to be told that we couldn't leave today. I explained to a customer service representative, that it was imperative that we leave that day due to work obligations. I was told that there was nothing that could do therefore we not only had to spend $700.00 to flight from o'hare airport, but we also had to camp out in the airport for 7hrs. Southwest caused such an inconvenience for my family. After speaking with another representative, he refunded us the cost of our sw one way ticket which is still unacceptable due to having to spend $700.00 that we didn't plan on spending to fly with delta airlines. I'm requesting that southwest make this right.

I can be reached via email at [protected]@gmail. Con