Southwest Airlines

... On last year I made a reservations to fly from Memphis Tenn to Chicago Ill... due to a family emergency I was left with no choice but to cancel my flight... and was told I couldnt get a refund but could be given a voucher to use this refund for 1 year... On this year I made another flight arrangement using this voucher and low and behold my mother was scheduled to have some brain tests done that was once again out of my control that I as her only daughter had to be there. I then was told by a Southwest Customer Relations that they clearly understood and that Southwest had made alot of changes to help customers in time of emergencies arriving out of their control which would keep them from boarding flights.. Needless to say when I accepted the refund minus 100.00 of my money I called to rebook a reservations using the complimentary refund I was then told that I had lost the entire compensation after speaking with a supervisor she had no remorse of that one of her representatives had flat out lied to me! Now Im forced to book travel with another travel agency because I will never trust Southwest Airlines ever again! My travel confirmation number was MDMX7N

To whom it may concern,
My name is Josephine O'Rourke & I want to file a complaint for flight 2024 from LAX to Dallas Texas. I had a left knee surgery last May 19 & I had a vacation plan to fly in Cordova TN. There is some changes regarding my health situations because of my left knee surgery. My daughter booked me & my 2 companies ahead of time. I was discharged from the hospital in May 21. Supposed to be I need to cancel when I'm still in the hospital but I regained some strength & so I decided to go for it. I'm wearing my Immobilizer in order not to bend my knees. My daughter called Southwest & gave detailed information on how can they help me to pursue my vacation. My daughter gave detailed instructions & she was told that I need to remind the attendant ahead of time for these request as follows: I can't remove my immobilizer, I need to sit in a front row seat of a plane, my walker will stay in the plane not the belly of the plane & attendant can't help me to go to the bathroom, I need to bring a very small stool to rest my leg & wheelchair. My daughter was told by Southwest that I need to hold my left leg within 15-20 minutes during taking off & landing & I agree for that. Unfortunately, attendant took my small stool & states its an FAA rules. I don't really understand how the attendant can do that, I know that the plane was not yet ready to land. I hold my whole leg with immobilizer for more than 1 hour & 20 minutes or so. My body was stretching out too much, lower back pain, my blood pressure was up with headache & light headed, nausea, controlling to urinate, anxiety, stress & angry. The crew let all the passengers to get out & we are the last people. The crew just left without anybody to help us. I get more upset how can these crew will just left their passengers especially in my situations. I got more frustrated & disappointed when the cleaning crews & new crews came in & still can't figure it out how to help us. They can't find my walker & was told by previous crew that it was already in TN. I can't walk without my walker & no wheelchair too.
Finally, after a long struggle inside the plane, somebody got a wheelchair for me. I got out of the plane with too much pain, frustrations & disappointments. I asked my friend that I need to talk to the supervisor. He came & his name was Jacob Robertson. I talked to him with all frustrations & disappointments & he is trying to tell me that he was the one who found my walker. But this supervisor does not know on how to treat the customers. I was so anxious, frustrated & disappointed. He kept telling me no conversation if I continue to have these kind of emotions. He was very rude & I asked him if I can put you in my shoes I would think you will do the same way. I cannot just shut off my feelings & be as calm as they want. It was horrible feelings that I will suffer for this way.
My vacation was cut off because of too much pain & bruises is some parts of my body. I want all these crews to be reprimanded from the company. I need to be compensated for all these physical, emotional & mentally abuse by the crews of Flight 2024.
Finally, I decided to go home in May 29 & my daughter bought a tickets from delta airlines with no lay over which cost me almost $ 1000.00. I don't want to use Southwest, it is a nightmare & scary that I will be treated the same way. I will not forget this horrible feelings especially for disabled person like me.

Our flight into BWI was late because our pilots "got caught in traffic." Huh! Did someone move the airport?!? Our connection's plane into BWI was over an hour late due to maintenance. So we line up to board, and wait, and it's taken out of service. I'll arrive around 3 AM. Maybe. SWA used to be passenger-centric; now it's profit-centric. It has grown too fast and its customers suffer as its system can't hold up. Still, very nice people. But their bosses have only the bottom line in mind. Sad. Once was such a terrific airline.

While traveling for many years, and of course, being on various Airlines and flights, without a single doubt, Flight Attendant Sharon Boyer was the rudest human I ever experienced in a customer service position. You need to take a close look at this individual, and please, see if she is drinking on duty. Her eye rolling and her tone of voice could freeze fresh lava.

I was verbally harassed by a customer service rep at Sacramento airport. We had missed our flight(really they just gave our seats away). So we had to reschedule, which we did but the service rep helping us was horribly rude. He literally was talking crap about southwest customers saying "welcome to summer where no one comes on time". At one point I told him, "you're verbally harassing me and you need to stop talking". Dont recommend southwest anymore. Not worth the hassle.

On May 28, 2018 I gate checked a stroller at Albany airport and was supposed to have it returned to me at Baltimore airport which they refused to do so I was stuck in Baltimore airport with a cancelled flight with 2 small children and no stroller. I asked the Southwest gate manager to help me and she said I could go way to the other end of the airport with 2 small children and no stroller to see if they could help me at baggage claim. Pathetic! They called me yesterday to tell me that I had 5 days to pick up the stroller in Baltimore or it was going to be tossed, mind you the 5 days started on Sunday but no one called me until Thursday. This is worst customer service I have ever received and will be taking further action.

I am requesting a full refund for the return portion of my trip (confirmation # LJUSAG) on Flt 812 departing from Punta Cana (PUJ) to Baltimore, MD (BWI) on Sunday, May 27, 2018.

Due to either mechanical difficulties, timed out staff or a combination of both, my group and I were forced to spend an additional night in Punta Cana.

This delay caused two individuals to miss birthday events (5/28), additional parking fees, additional daycare expense, use leave at work for Monday, May 28, 2018 equating to $1200 (6 individuals)

In addition to emotional distress and anxiety caused by dysfunctional and unorganized, non-communicative transitional process executed Southwest by employees representing your company.

For the above stated reasons, as well as, not receiving the product I purchased (Flt812 on 5/27/18 - not flt 8834 on 5/28/18), I am requesting a full refund for Flt # 812.

Thank you
Olukorede Oduwaiye

My contact info is as follows
Olukorede Oduwaiye
[protected]
[protected]@gmail.com

These were issues
1.Flight late
2. Passenger ahead of us, refused to let us in seats. She was holding them for 2 friends at the end of the line. When we asked flight attendant for help she stated that, passenger was not allowed to do that but we had to fix it. If I as a Latina woman had done that, I would have been hauled off the plane.
3. Seat very uncomforyable, after 3 hours, painful.
Worst flight ever.
Will be sending this to CEO and papers.
Rosalba Semidey
[protected]@gmail.com0

On May 24, 2018, I was traveling on flight #5683 from MDW- Chicago to LAS-Las Vegas. The flight attendant, Sam, walked down the aisle and asked if I could put my seat forward. I then made several attempts to put my seat forward to no avail. A few minutes later she walked by again and said make sure your seat is all the way forward. I replied, I've tried but it isn't moving. I also attempted to demonstrate to her the issue. She rudely stated, you didn't have to make that look. I, looking confused, replied, I didn't make a look. I have never experienced such rudeness and unprofessional behavior from a flight attendant on southwest.
The passenger seated next to me asked the same flight attendant, Sam, once she was done with the rest of the the passengers, if she had a minute, could she get her a drink. The flight attendant replied, you have to wait until I'm done servicing everyone else. Her attitude was very unprofessional. I would like to speak to a someone regarding this matter. My telephone number is [protected]. My email address is [protected]@yahoo.com. Thank you in advance

When traveling back to the States Southwest Airlines delayed our first flight for a total of 3 hours, due to high traffic volume, and basically over booking flights. So after this delay having the plane ready to leave the gate area they held the door open waiting for one more person to board, even after a 3 hour delay they waited even longer. I had a connecting flight to catch in FL and due to the late delay Southwest wasn't going to let me board my scheduled flight. My flight leaving FL was direct to home, a 2 hour flight. How ever Southwest also delayed this flight 10-15 minutes. The airline refused to wait another 15 minutes for my self or any of the other passengers to be able to get on our flight Bc they gave our tickets to Stand by passengers. I was told how accommodating Southwest is by a rep who was at my terminal gate for the plane they wouldn't let me board. There was a 5 minute time difference from when they shut the plane door to when I reached the departing gate area. This is absurd. The rep from Southwest apologized, but this isn't good enough. From south FL Southwest flew us 36 minutes north to Orlando. Gave us over a 2 hours lay over. And finally then flew to my final destination. Instead of being home after 2 flights, I spent over 15 hours in and out of airports, on and off of planes Bc Southwest did not book their flights accordingly or accurately. They also wouldn't compensate with any direct flights home either, and told me I had to pay extra fees when I called and talked to a representative. Southwest should be responsible for their lack of professional flying methods. I have never entered an airline who couldn't book their flights accordingly to the number of passengers aboard each flight. Never will fly with them again. And those who do, expect flight delays and high traffic volume issues.

This place is full of [censored] I have 2 plain tickets my son is afraid to ride this plane with all the latest tragedy, s... I can't transfer or get my money back... I'm done this is the last time i'm spending any of my freaking money with this fraudulent as airline greedy as as [censored] man... I'm so pissed i'm forced to use these hoes and not to mention my son last flight he came home with [censored]ing bed bugs on his sweater and luggage... I swear. I would of sued them if I would have had a bed bug out break in my home its sad how america just allows thrse company to take advantage

May 22, 2018. I was flying out from MOC to BWI, arrived to the airport two hours before my scheduled flight. After sitting in the airport for four in a half hours, the Southwest representative announced my name over the intercom. She informed me that since my flight was delayed two hours it caused me to miss my connection flight in BWI which would have me home in ORF before 12am. I asked the representative if the airline could compensate me by providing me a hotel for the night since it was the airline responsibility for me missing my connection flight in BWI. The representative stated that she did not have that answer because she was new so she left the desk to confirm with someone else. The representative came back and stated since the delayed flight was due to weather we cannot provide you a hotel stay. This is very irresponsible of an airline carrier, if the tables were turned someone from this airline would've wanted some type of compensation rather food, housing, or discounts. Southwest does not care for their customers, all they care about is the money. Lucklily I was on a business trip and my hotel for the night was covered.
Thanks a lot Southwest Airlines.

I recently travel with southwest were I sat on the plane for 3 hours and the plane was apparently in traffic, people started getting hostile and an old lady and handicap lady agrued the entire time over a hula hoop and when we got close to actually taking off the pilot said his time ran out and that our flight was cancelled and took us back to the gate. When I went to get another flight there were no more flights going out and they said they were no accommodating lodging, mind you it was 7:34 and the next flight was at 9:30 in the morning. I had to pay unexpectedly for a hotel that night. However this lady said they accommodated her hotel and gave another $200 towards another flight. When I tried to complain by calling customer service I was put on a 40 min. Wait. The next morning when I got on the flight the flight attendant was rude and loud to everyone she told us when we landed to stay out of her way because she was getting off. I again tired to call customer service to complain and it was an hour wait. I like southwest and my next flight is with them but if it was better paying more to be happy then I will. I am very dissatisfied with the service and feel there should have been some accommodation made for me as well.

I opened up a rewards account in 2012 for my step son who my husband by the courts had to pay for his flights. In 2018 his ex wife tried to use points to fly her mother out without asking us and we had the points reversed and flight cancelled. Not even an hour after that his ex wife changed the password and information on the account to her email and mailing address. I got a noticed via email of the change and called Southwest and was told they would freeze the account to review the information. Over a month later I am told they can not get involved and even though they can see where and how the account is opened since she placed a passcode they can not help me. WTF how stupid is this, so anyone can go change other peoples rewards account place a passcode and basically you screwed because SWA will tell you if you dont have this passcode they wont help you. So to all you hackers out there the law is on your side with SWA since they do not care that you can verify what the information has been for 6 years and even what it was changed too but because the person placed this passcode on the account they will not help me. I WILL NEVER FLY YOUR [censored] AIRLINE every again and stopped before because of poor customer service. Being told we dont care about how the account was opened if you cant supply the passcode that mind you was placed by a person who basically hacked the account we dont want to speak to you and was told by Elizabeth Berherams ID# 26525 that its not their fault and since I cannot supply the passcode the person who basically hacked my account placed on it they will not and will not help me. I have never heard of such horrible customer service, so yes I can verify every piece of information but the passcode the person who hacked the account I set up and they do not care and I truly felt I was bothering her with this.

I have made Several attempts to get someone to contact me about my HORRIFIC experience I had while traveling with my husband my 4 children and my 2 dogs in March going to Orlando for our long awaited Disney vacation.
I have yet to hear from ANYONE about getting ANY recognition for what had taken place with MANY of my flights being canceled, being booked accidentally on a DIFFERENT flight from my husband and 4 daughters! and being flown into a completely different city (Fort Lauderdale) from where I was supposed to fly to begin with!

On top of it I was spoken to with extreme disrespect when my 2 yr old daughter was hysterical crying screaming for mommy due to here fear of flying WITHOUT me on here first flight due to me being booked on a completely separate flight than my family after my originally correct booked flight was cancelled! I can go on and on about my experiences once again because there is MORE MUCH MORE since it was horrific flying home as well...but I am exhausted with trying to reach out with NO help or retribution in this matter.

I have flown with ONLY southwest for MANY years and I am so sad and quite frankly angry with my experience and lack of customer service though my horrible experience GOING AND COMING home for my vacation.

FYI: My flights were changed sooo much nd canceled several times and I am on different flights from my family so much to the point where i don't know which ones are which in order for me to provide to you correctly.

PLEASE RESPOND

Today, I flew from dallas to okc on flight #160. I was seated next to a very large lady that took up half of my seat. I had to sit turned to the aisle with my feet under the seat in front of me since it's not allowed for feet to be in the aisle. I felt like a pretzel. Thank goodness it was just a 40 minute flight. I'm not sure of the rules on seating larger passengers but shouldn't I be allowed to ride comfortably since I was a paying passenger. I would have been extremely upset if this would have been on my earlier flight out of ft. Lauderdale. The lady asked for a seatbelt extension and the flight attendant handed her one but didn't bother to say anything about her also being in my seat. The flight was completely full so I did not have the option to move seats.

On Friday April 20, my family and I flew from New Orleans (MSY) to Orlando (MCO) on Flight 1331 (LM4YP) When we (My Family and The people that was on flight 1331) landed we was told our luggage was at a particularly caurosol, we waited and waited with no Southwest representative in sight to find out the location of where our luggage was. After 45 minutes have passed finally a SW representative came across the sound system to tell us that our luggage was at the wrong carousel number! We waited like unbeknown fools for our luggage over 45 minutes, in turn we missed our shuttle bus 4 times putting us way behind!

I'm asking for some kind of compensated for being inconvinced on waiting for our luggage.

My Name is Tamara McKee, confirmation #LM4YP
My Sister name is Jamila McKee, confirmation #LMJK2T

I flew from Denver to Tampa on 3/27/2018.
I'm an Early Bird passenger. When I boarded the plane, I chose an emergency exit seat. This is a common choice for me.

My carry on bag was very heavy and awkward to load up into the bin above me. I looked to an attendant who was standing there, as, they are usually very friendly, and wanting to be of assistance in any way.

This one, Callie Routon, looked at me and said, "No, if you can't lift that bag, then you are not able to sit in the exit row seat".

Her tone and demeanor was insulting and loud; she embarrassed me in front of others and I, the customer, was incredulous. Why did she do that?
She could have taken a moment to help me, but I saw her expression, which told me: "I don't want to help you or be bothered with you. I'm busy. " She wasn't busy doing anything but was leaning against the seat. It would have taken her one moment.

Hoisting that bag should not have disqualified me from sitting there. I could have lifted it, but a little help at that moment would have just made it easier for me. That gesture would have been nice, and made me feel appreciative toward the employee and the airline.

After the flight was over, I asked her name and told her quietly and politely that I was going to file a complaint against her.
Her response was: " Well in 9 years, I've never had a complaint."
Huh?
What she meant was that I was wrong; that she was right to "tell me off", and that she had gotten away with this unprofessional behavior for 9 years.

Why would I write this complaint against her if it were not true? Why bother to spend the time?

I am disgusted and fed up with service personnel like her who feel entitled to do or say anything they wish to customers. Why couldn't she be nice, kind, friendly, offering service with a smile! She is not like that. Perhaps this offensive conduct is an acceptable way it is now.

If she had any professional polish at all, she should have said, "I'm sorry that you feel that way, and I regret that I may have given you less than great service. Please know that we value our customers above all else. Is there anything else that I could do for you?"
She should have put herself aside and instead spoken to me as if I were a valuable customer. Nordstrom had set this standard long ago.

I would have been delighted with her if she had said that. But she was incapable of admitting that she was in any way out of line. She implied that I, the customer, was wrong and out of line! Wow, times have changed. Is "putting the customer in her place" the order of the day in service now? What a shame. SWA had been known for it's great personnel.

Note that I loaded my bag in another upper bin, by myself, after adjusting the contents. I am more fit and able than most fliers who sit in the exit row. If I were not, then I wouldn't want to sit there for my sake and for the safety of others.

Please take this information seriously. It seems that more people are like her, following the rude examples of our leaders. I regret this change.
After this experience, I am even more aware of my own manners and treatment of others. I ask myself, "Am I being the person I would want to be with in the world?"
This is a standard that I consciously look to.
Thanks, Callie, for making me more aware of who I want to be, and who I don't want to be.

Resolution: That you please acknowledge how important it is, now more than ever, to remind your all your employees, up to the CEO, to demonstrate good manners and kindness to not only the customers, but to everyone around them. Tell them to go out of their way to help others. All people are infinitely valuable, and will respond positively to good treatment and fairness.
It's crucial for good business to think this way.

If this is important to you, SWA, then you will have loyal and happy customers and personnel.

I hope you realize this.

Sincerely and respectfully,
Elizabeth Nelson

On May 4, 2018 we traveled to Louisvillle KY to being our vacation to Cancun. Valerie, the Southwest check in attendant, was extremely rude. She didn't smile. She acted miserable. She berated us for not arriving two hours before, and then in a hateful tone, she stated, "We can't guarantee your bags will get there now."

We fly southwest because we appreciate the friendliness, the smiles, and that happiness is valued. To say the least, this was a real Debbie Downer to begin our vacation.

We recently flew to San Diego for a medical procedure for my husband and mother in law. They were released earlier then expected and when we arrived at the airport we were directed to a kiosk to change our flight. The kiosk came back it would cost over $900 for the three of us to change our flight to an ealier flight. I contacted Southwest customer service line where the agent explained there were several seats available on the flight we wanted to get on. The agent then explained even going back to March 3, it would still cost us over $900 to change our flight. When I explained to the agent the medical concern for my husband and mother in law she said there was nothing she could do. This is absurb to pay twice as much as we did for our original flight to an earlier flight. We figured they would charge us $50 each to change which we wiuod have gladly paid. But you lost $150 and had half a plane empty! My husband and I have never flown Southwest, always flown Alaska and never had such issues with changing a flight. My mother in law who flies Southwest all the time has never had any issues like this. So we ended up having to spend 8 + hours in the San Diego airport with both of them just having surgery to fly back to PDX. It's so frustrating they do this. The flight attendants for the most part were not friendly and spoke to you very condescending. My husband and I sat in the front seats. I had not even sat down when the flight attendant said you can't have your purse there and you would know this if you read the sign. There was no reason for her to say that. She could have simply said when sitting in the front seat you can't have any item. The male flight attendant knew exactly what customer service was. Helping me put there bags up because the other two could not lift. This has definitely made me think twice before I book a flight with South West again as well as my mother in law. Thanks for nothing Southwest.