Sonic / services @ the hasbrouck heights sonic on rt 17
I was mistreated at Sonic located in Hasbrouck Heights, NJ- I felt that the security guard singled me out b/c I was ASIAN!!!
On June 28th, 2009, my husband and I decided to visit Sonic located in Hasbrouck Heights, NJ. We were so excited b/c we always wanted to try Sonic and get the service at the car spot. The wait to go into the Sonic parking took us about 50 minutes, there was a police officer there to assist with the traffic since it was off of one of the major Highway. As soon as we got into the line waiting for the parking spot, we were told by this big security guy named "Dave" that we had to use the drive thru. We explained to him calmly that we waited on the long line to experience the "sonic car spot" service. He tells us that he was told from the inside that people had to start using the drive thru, so we had to move to that line. He wouldn't give me a choice to wait on the line for the car spot, so we moved to the drive thru. The car right behind us got into the same argument but that guy to stay on the line!!! I got angry so I got out of my car and ask to speak to Manager to one of the girls that work there. As I waited for the manager to come out, I was literally shaking b/c of what had happen to me. I looked around, and there wasn't any Asian working there or even there for the service. The big security guard comes to me, all I said was I want to talk to you manager, and he had the nerve to get the police officer monitoring the traffic!!!
The office made us leave, so I yelled to the security guard "Dave" YOU ARE ONE RUDE PERSON! Then turned around. I saw that the manager was standing out side so when I started to go to him, the officer told me to leave again. The manager didn’t even ask me if anything was wrong but walk back inside. I didn’t even get to talk to the manager and when I got home to call the corporate office- all they did was take down the compliant and said someone will get back to me. It’s been three weeks already. I have not received any calls from either Sonic or the corporate office. I have been telling everyone I know not to visit any of the Sonic. I felt humiliated when they told me to leave. I felt that they were racist towards me because I was Asian and I was singled out to go through the drive thru without a choice to remain on the car spot line.
I would never ever go to Sonic- and I hope everyone in the world knows how rude and unprofessional they are.
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