Sonic Drive Thru / highest level of discourtesy
10-03-2007 5:30 PM: My mother and I drove into the Sonic stall to order. We were unfamiliar with the menu and buzzed to ask questions. Worker 1 answered our questions and asked if we would like some more time, I said yes.
Once we decided what to order, Worker 2 “Mickey” (girl) took our order. When I asked what size of drink was the “Sonic Size” she said “large”. I asked again with an example of what I was inquiring about (i.e. 32oz or 44oz) and she repeated in a louder voice “LARGE”. I just accepted that as the ‘size’ and tried to finish ordering. Mid way in the order I asked another question and she didn’t answer. I then decided to have her repeat what I had ordered thus far. Once she repeated the partial order I said “I would also like…” and she talked over me with the price of the partial order. I then repeated, “I would like to finish the order.” and got no reply. When I buzzed again, she came back on and said “I GOT THE ORDER ALREADY!”
I then entered the store and asked whom was the lady that took my order. “Mickey” roller skated up to me and with her face being 2” from mine said “I did!” I proceeded to tell her that I was not finished and what she did was rude. Her reply was “I’m do busy for this $#it!” and skated off. I asked to speak to the manager and requested the number of the franchisee owner and the corporate office. He handed me what I asked for and I returned to my vehicle.
Worker 1 came out with my food and apologized for Worker 2’s attitude. I then asked if she was always like that of which she replied, “Most of the time. But no one has ever come in to complain.”
Bottom line: My mother and I did not deserve to be addressed as we were over the speaker. I did not deserve to be talked to the way I was by “Mickey” within the store. At this point, I will never patronize this Sonic store again! May I suggest ‘customer service’ training along with spot checks with ‘secret shoppers’ to keep score of how your customers are treated.
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