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Sonic Drive-In
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Sonic Drive-In
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1.3 1802 Reviews

Sonic Drive-In Complaints Summary

122 Resolved
1677 Unresolved
Our verdict: If considering services from Sonic Drive-In with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Sonic Drive-In reviews & complaints 1802

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S
1:09 am EDT

Sonic Drive-In service/employee

On Saturday June 24th I went to Sonic in Emmett, ID and ordered breakfast and was served by an employee named Abby who seemed to be intoxicated. She smelled like alcohol and was slurring her speech. At one point she told me to have a good night, though it was morning. I have alerted the management at this store of my disappointing experience and I hope that something is done to increase performance. Unfortunately I don't think I will be returning to the restaurant any time soon

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12:16 am EDT

Sonic Drive-In I am complaining about bad customer service

I pulled up at sonic in canton ms, and right after me a bus load on school students arrived. I was at drive Thur for at least 30 minutes before they answered the buzzer. When they answer someone said "we not taking no more orders!" So they hung it up, so I buzz it again and said but I was here way before the bus arrived, so they hung up again and never took my order.

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C
9:52 am EDT

Sonic Drive-In the food and carhop

My carhop, Chelsie, was very rude on the speaker and she then brought our food out in just her hands with our drinks in her arms. She did not even have a tray. She did not say her name, ask how we were doing, and did not read back our ticket to us before giving our food to us. Not to mention our food was cold as well. I've worked at a sonic before.

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J
7:37 pm EDT

Sonic Drive-In services

This restaurant is a joke the managers r rude to customers & their employees in front of customers they can't keep employees the food is cold & not fully cooked the drinks r watered down this is a small town & we expect anyone in the service industry to be respectful & treat customers & employees with dignity management should be fired & someone with good people skills should be hired i will not go back until new management is hired so i dont feel like a burden when im a customer

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D
4:09 pm EDT

Sonic Drive-In corn dogs

I know it's national corn dog day today but your storea shoukd have some standard and not serve item like this. this was one of my worst meal that I have had. Corndogs were cold and rubbery and over cooked see picture. I could have gone to any gas station in the area and had better corndogs. I know they are only 50 cents but that not any excuse to put out bad products

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K
2:31 pm EDT

Sonic Drive-In employee

As I was sitting in the drive thru waiting for my food, an employee walked out the back door with a cigarette in his hand and I could smell the smoke from my vehicle. After throwing something away and checking the other side of the building, the employee proceeded back in the building with the lit cigarette in his hand. I was very uncomfortable with this and almost left because of his actions.

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A
1:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sonic Drive-In mini onion ring

ok I just got back from my Sonic in Lewisburg, TN and ordered a corn dog and mini onion rings.. I knew that it wouldn't be a lot since it was a mini, but for a $1.19 I figured I would have more than 2 small onion rings in a little bag. I got back to my job and couldn't eat them for wanted to let everyone know this is what you get for a 1.20 for a mini onion ring.. All I want to say is that's a rip and sure makes me ill..

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K
5:08 pm EDT

Sonic Drive-In management

Me and my friend went into Sonic to grab some after hour slushies. We went to swipe our card and their systems were down. They tried to swipe our card inside and had no luck due to systems being temporarily down. The manager came out and asked if we had cash. We politely said no. She then said, "Well, if its okay with you i will need to write your card information down and process it later if you are comfortable with that." I politely said no, and I wasn't going to hand over my private information on a piece a paper for a 3.00 order. She got VERY rude and said, well this is the only time I will let this slide and let you Have a free ticket and then she walked off. This wasnt our fault to begin with so to leave feeling in the wrong os not right. Making me feel horrible for refusing to write down my card information, expiration date, and cvv number is disresectful on all accounts.

Thank you.

Kayla

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P
8:02 pm EDT

Sonic Drive-In incorrect food from what was ordered

We sometimes visit this Sonic near us, & 8 out of 10 times they mess up our order. Not just one item, either! It's usually something on every person's order!
We ordered:
unsweet tea with lime- got sweet tea with lemon
Grilled chicken sandwich with mustard & lettuce only- got grilled chicken with mayo, tomato, & lettuce
Hot dog with mustard only- got plain hot dog
Tater tots- didn't get any
...Also didn't put any napkins in our bag & took forever!

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O
7:39 pm EDT

Sonic Drive-In bacon cheeseburgers

Today I ordered 3 single bacon cheeseburgers plain "just the meat, cheese and bun" at the Drive thru in Salisbury NC. When I got home I opened the bag to find 3 cheeseburgers with lettuce, tomato and mayonnaise on them. My children refused to eat them. I rarely complain to management about food but I paid $17 for food that was not made properly. I will not be going to Sonic for food again.

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7:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sonic Drive-In waffle cones

After a busy day with Dr appointments my kiddos wanted waffle cones like we usually always get every week.Well today it didn't go so well at the Lake Jackson location.Waffle cones had hardly any ice cream and when I complaint to the carhop girl she said that was the way her manager told her to fill them.I have never had this issue till now.Shame on you Sonic! I feel that we should get what we are paying for not be getting ripped off!

Check# 213720

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11:32 am EDT
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Sonic Drive-In food- hot dog and french fries

June 18th check #195165.
Took my mom for a bite to eat. She had never visited Sonic. I had visited once before and was dissatisfied but decided to give it another chance. We decided on 2 New York Hot Dogs because we both love sauerkraut. The restaurant was not too busy but we still waited 10 minutes before I decided to go up and ask if we could at least get our drinks. The counter person explained that the drinks usually come out with the meal but that he would go check on our order. He did so and came out with our meals. The hot dogs were obviously microwaved (over-microwaved) and too hot to even eat. The kraut was scarce and the sauteed onions over abundant. The fries were cold and chewy. Very disappointing.

I am a chef/writer in Providence and happy to become a secret shopper if needed. [protected]@cox.net

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C
7:04 pm EDT

Sonic Drive-In service

My wife went to the sonic in Camden Tennessee she payed her amount due in full was not given back the correct amount of change and the employee Ashley Kee (car hop) started using terrible language towards her on Facebook calling her a Bit** and further more was rude about giving her the correct change. I think this is very uncalled for an employee to at like this.

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R
12:50 pm EDT

Sonic Drive-In very bad employee service and attention

Sonic lake forest ca, on 6/16/17 at 11:50 pm caitlyn stedman hit me with the vehicle than she was driven, toyota prius, blue, plate number 7xnk121 while picking up her boyfriend who is a sonic employee, sonic lake forest ca employees came against me and my husband assisting the person who hit me and taken advantage of the situation while the paramedics arrived, I am disabled person with six back surgeries; and being in a state of shock nobody came to help me at that time, the service is tremendously bad and the employees are not well trained to attend a situation like this one.

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11:33 am EDT
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Sonic Drive-In hotdog with ketchup mustard and relish

We went to Sonic drive thru because we haven't had sonic in a while. All I wanted was a hot dog with ketchup, mustard and relish. When we got our food i went to eat mine and it was drenched in a pool of relish liquid, swimming in a bed of mustard with a squirt of ketchup. If we weren't in a hurry and had time to sit in drive thru for another 15 mins i would have turned around and asked for another one to be made. We had already pulled up and waited 10 mins after pushing the red button so we went thru the drive thru. We were in a rush and couldn't wait longer. i was very disappointed. i could have made a better tastier hot dog at home and it wanted my money. I'm very disappointed with the quality of the food we had today.

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C
11:41 pm EDT

Sonic Drive-In service and food

I went to Sonic drive in in Wenatchee, WA store number 5932. 98801 on 06/16/2017 at 9:04pm and ordered and charged for 3 junior double cheeseburgers and after waiting for about 10 minutes at the window in the drive thru I went home and looked at my food and they gave me 3 regular burgers with no cheese and single patty. We have been there multiple times and they have been out of ice cream, banana, and many other items. The staff looks unclean and unprofessional. We constantly had to repeat our order tonight. This is the last time we wish to visit this store unless someone cleans it up.

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D
11:09 pm EDT

Sonic Drive-In customer service

went to Sonics at Dalton Ga, on thursday 15 at 11pm, at Walnut Ave, Dalton, GA 30720, i ordered a double burguer and a strawberry shake, made the payment and sat there, 5 minutes went by, 10 minutes went by, i even pressed the red button again to check on my food, no one answered, my food never came after all those minutes, i was wondering if i came after hours, I went around to the drive thru window, honked and waited there for another 10 minutes, press the button to call someone no one showed up, im getting ready to go and cancel my order, im agravated by that time because they know im there, im going back to the kiosk and press the button and someone finally answered, and said they delivered my food and wasnt there, of course i was not there i was on the other window waiting for someone to come. they finally bring my food and the shake was melted, the burger was cold, do you think this is the type of customer service that this place should displayed? i lost 30 minutes waiting for my food, they knew i was there, why did it take so long for my food to come out? i could not eat it, i will stop tomorrow and ask for a refund, ! never going back!

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B
10:18 pm EDT

Sonic Drive-In sonic concrete

So I ordered a sonic concrete (butterfinger). It was absolutely terrible and I couldn't figure out why. It seems they didn't mix in ice cream with it and I was left with butterfinger crumbs and what I can only assume is custard. I always thought concretes' had ice cream or ice cream blend. I took a few bites and then left it on my kicchen table. I'm the morning I thought I would find a melted milky substance, boy was I wrong. The most glutinous, disgusting looking substance had taken form. lawsuit coming for mental and phycolagocal damage and my fear of anything concrete again.

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K
4:53 am EDT
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Sonic Drive-In food

i went to sonics for my family yesterday in sevierville tn and they didnt get any of my food right at all. we threw it all out it was actually gross and cold like had been sitting for a bit. i dont know the reason just assuming. anyways it was 3 of your chicken sandwich meals and 3 of your cheesrburger meals. well the chicken was so cold and hard to even bite into to and the cheeseburgers were just not made the way i had asked. only wanted lettuce ketchup and mayo and onion and they made the burgers without any of how i asked. would have went back after getting home but it was already a long day already and going back wouldnt have been smart. i just feel my familys meal should be fixed. please email me at [protected]@gmail.com. thank you kory debord

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10:05 pm EDT
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Sonic Drive-In rude vulgar response from a supervisor to my complaint about confusing addition cost.

June 14, 2017 about 7:15PM

Sonic Drive In located at Atchison, Kansas 66002

I drove up to the drive in menu. It did not work. I went to the window where the server gladly took my order. I ordered the Chicken Sandwich Combo for $6.89. I asked the server what sides came with the meal at no extra cost and she said fries or tots. I told her I did not want to pay for any extras and then asked for a Cherry Limeade for the drink. She said ok and served it to me and the total came to $8.15. I thought that was high but left the window and looked at the ticket and saw I was charged $7.49 for the meal. With tax it came to $8.15. Unaware I had bought any thing that cost extra I came back to the drive through and told the man who answered I thought I was charged too much. He muttered something and said nothing else so I said I was driving back to the window. The man was the supervisor on shift. He came outside and asked me if I was the one with a problem. I said yes that I believed I was over charged. He appeared to have an attitude but I gave him the ticket so he could look at it. He took one look at it and said very coarsely 'It was the cherry limeade.' and started to walk away. I said wait a minute and I then explained to him that I had specifically told the server I did not want any more than what came with the menu price and she had not informed me the cherry limeade was extra. This is when things got ugly. He began rudely telling me I could not expect a 16 year old to know that kind of information. I responded by saying 'Well, don't you think she should?' His words were something like this. "She is only [censor]ing 16 years old. You cannot expect her to know stuff like that." So I said it was his job to teach her those things and not have the customer surprised by additional cost. At this point he became very ugly and told me he thought I was about to threaten him. I said I was not threatening him but I did not like being charged extra when I was not informed I was buying extra. The conversation deteriorated from that point. I returned the whole order and he did refund my money but used the 'F' word several more times. I complained to him about his language and pointed out to him that not once had I sworn at him but that I was going to report him. He responded loudly and said to who? I said, "Your boss!" I then asked him for his name and he said "John Doe" and went back into the store. I later found out his real name (Jason Shelton) from my niece who happens to be an assistant supervisor at the same store. She was not present during this exchange. I told her about the incident and she said they have had many complaints about this individual.
Treating a customer in this manner is unacceptable and unprofessional. I was shocked at his hostility and the way he totally disrespected me as a customer and fellow human being. It was obvious to me that he is a hothead. At one point I think he wanted the situation to escalate to a confrontation where he could call the police or claim a threat. I actually briefly felt threatend myself. I just did not let it go there. As a result I went home too upset to go elsewhere and get something to eat. I even wondered if I should report this being afraid he was a nut and might stalk me and shoot me for causing him to loose his job, if it comes to that. The sad thing about this is I prefer Sonic to the other fast food restaurants. But that changed today, at least this particular Sonic. As I told my niece, this guy is destroying customer relations at this store.

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Sonic Drive-In In-depth Review

Menu Variety and Quality:

Sonic Drive-In offers a wide range of food options to cater to different tastes and preferences. From classic burgers and hot dogs to refreshing milkshakes and slushes, there is something for everyone. The ingredients used in their dishes are of high quality, ensuring a delicious and satisfying meal. The taste and flavor of the dishes are exceptional, with each bite bursting with flavor.

Service Efficiency:

The speed of service at Sonic Drive-In is impressive. Orders are fulfilled accurately and efficiently, ensuring a quick and seamless experience. The staff is friendly and professional, providing excellent customer service and making you feel welcome.

Pricing and Value for Money:

Sonic Drive-In offers affordable menu items, making it a great value for money option. The portion sizes are generous, providing a satisfying meal at a reasonable price. They also have special deals and promotions that offer even more value for your money.

Drive-In Experience:

Ordering from the car at Sonic Drive-In is a breeze. The drive-in stalls are readily available and functional, allowing for a convenient and efficient ordering process. The food is delivered to your car in a timely manner, ensuring a seamless experience.

Cleanliness and Hygiene:

Sonic Drive-In maintains a high level of cleanliness in their dining area and restrooms. The staff ensures that proper handling and storage of food are followed, maintaining hygiene standards. Overall, the cleanliness and hygiene standards are commendable.

Customer Satisfaction:

Sonic Drive-In values customer feedback and strives to provide a satisfying experience. They are responsive to customer complaints or issues, ensuring that any concerns are addressed promptly. They also offer loyalty programs and incentives for returning customers, showing their commitment to customer satisfaction.

Online Ordering and Delivery:

The website and app of Sonic Drive-In are user-friendly, making online ordering a breeze. Online orders are accurate, ensuring that you receive exactly what you ordered. The delivery is timely, and the food arrives in good condition, maintaining its quality.

Environmental Responsibility:

Sonic Drive-In is committed to sustainability and waste reduction. They make efforts to use eco-friendly packaging materials, minimizing their environmental impact. They also participate in community and environmental initiatives, showcasing their dedication to environmental responsibility.

Accessibility and Convenience:

Sonic Drive-In has numerous outlets located conveniently, making it easily accessible to customers. They also provide ample parking spaces, ensuring a hassle-free experience. Accommodations for customers with disabilities are available, making it inclusive for all.

Innovation and Special Features:

Sonic Drive-In constantly introduces new menu items and promotions, keeping things exciting for customers. They also offer unique offerings and customization options, allowing you to personalize your meal. The integration of technology enhances the customer experience, making it even more enjoyable.

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Sonic Drive-In contacts

Phone number

+1 (866) 657-6642

Website

www.sonicdrivein.com

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