Sonic Drive-In
reviews and complaints

i was given a $20 gift card last week in response to a complaint I had about an undercooked cheeseburger
Now I understand someone trying to be me has called the local Sonic trying to get a giftcard also using my identity
Not sure whats going on&the assistant mgr wasnt either-if you find out please email me at [protected]@centurylink.net or text me at [protected]-thanks
I still have the card&if its gonna be a problem I will return it-I just dont like someone trying to be me to get another one-thats crazy

My long time friend is disabled due to bone cancer. He has difficulty walking or even leaving his second floor apartment. His bank informed him he had less money in his account than he had thought. Upon further investigation he found numerous charges to Sonic drive-in on his debit card. He had not visited a Sonic as his diet does not permit such foods. He contacted Sonic and was told that there was nothing they could do because the purchases were made on-line. Apparently you can make a purchase on-line and you do NOT have to show your card when you pick up your order. Therefore anyone can call in or go on-line and pay with anyone's card and offer no proof that they own the card. I believe this to be negligent on Sonics part. At the very least they should ask to see the card that was used for the purchase. Instead Sonic doesn't care in you are using a stolen card or not. They just want the money in their pocket.

First time visiting the sonic at 6206 E. Broad Street Columbus Ohio and I will never go back. There were absolutely no customers so I pulled up in the drive-through. It took the girl a minute to acknowledge me. Tried to place an order for a small heath sonic blast. I had to repeat several times and then she repeated it back as a slushy and asked me what flavor I wanted. This continued with me telling her a small heath sonic blast over and over and she could never get it so I told her never mind and I went to Dairy Queen.

I would have never gotten a banana split at the el campo texas sonic if I would have known it comes in a damn cup! Not in a banana split boat, but crammed in a cup! The toppings all messed up. It was nothing but ice cream in a cup with a half of a banana on each side and the toppings all mixed up and poured on top! Very disappointed and will never get another one. I will drive to dairy queen next time.

I go thru drive thru and wait for someone to take my order, no one ever asks so I start to say "hello" several times, no one answers. I decide to drive up to window and notice six employees, two talking to each other one filling supplies another two checking their cell phones and the other just walking around but no one comes to the window! No one even looks at me at the window. I just stare in and finally Jarah comes and asks what I ordered and I tell her nothing because no one ever took my order.
The last two times I have gone to Sonic have been the worst, this place is bad going to worse.
This Sonic is located at 10169 First Chapel Dr., Fort Worth, Texas 76108.
I just don't understand why no one there is actually doing their job, not sure there is a supervisor there and I did not want to call them to complain if no one wanted to take my order don't think they want my complaint.

So I went to a sonic and I tried to pay my food with a 100 but the manager and the general manager did not want to take my money just because it was and old 100 I think is rude to make me wait almost 40 minutes just to tell me they couldn't take my money. I mean if it's money that shouldn't be a problem it was business for them but they refused. I will not be going back to any sonic. The sonic I went to is located at 2412 S. Zang Blvd. Dallas, Tx 75224

We went to the Sonic #1530 and was there 2 minutes before happy hour ended - ok my bad for getting there so close to the time being over - but asked if the price was still valid and was told no...so ok we'll order some food - our food came and we were checking to make sure it was correct as we have had it delivered incorrectly - thought we'd give them ONE more try - while we were checking to make sure it WAS correct the server - Marisa stated "it's not my fault if it's not what you ordered - I don't cook the burgers" and plopped my change in my hand and abruptly left - we had to call push the button to ask for ketchup and our receipt - needless to say we will not be going back to this location
STA 16A
TKT572
17:22 05/20/2017

My wife and I decided to go out for a good Hamburger. I had been seeing all the Sonic commercials on TV (NBA Playoffs) and after looking up the customer ratings for Hamburgers decided to go to the relatively new Riverton Utah location.
1. The order taker was untrained. Didn't know if you had Gluten Free buns, or if you did wraps. He didn't know the menu, didn't know how to show a cup of water (in lieu of a drink) nor did he know the sizes of the shakes.
2. While we were waiting for our order, a worker came out with someone else's order. That customer had left in frustration before their order was ready.
3. When our order arrived, No ketchup was offered, No fork came with my wife's gluten free hamburger. (There was no wrap nor gluten free bun)
There were no knives for her to cut up her hamburger. She had to truthfully hold the patty in her hand and eat it like a pig.
The french fries were cold.
4. The food was a complete disappointment. My hamburger (double cheese) was sloppy and the bread fell apart.
5. There were no refills on the drinks, at least non offered.
Overall, we were extremely disappointed and I had to apologize to my wife for taking here to such a poor eating experience.
Not to mention, I think this was pretty pricey for a hamburger joint.
We'll not go back again.

My mother and I ate at Sonic on 4/5/17 in Winter Haven, Florida. Our bill was incorrect. The manager took off the $6.39 Wacky Pack. I asked her for the receipt for the refund and she was unable to provide it. Her name was Kelly. When I got my credit card statement, the refund wasn't on there. I have attached a photo of the original receipt.

Very disappointed. I live in Michigan and have no way to go back to the Sonic where the problem happened.

I had gone to your location at Santee California, and had ordered my 3 desserts at about 9:45, and had waited about 40 min, had not received our order, called again and ordered, waited 20 min, called again, and then they had sent a server out to explain that they had lost our receipt. So, we had asked if we could be given our order for free, and they had rejected our request. After we were told they rejected our request, we decided to not take the order, and left mad and unsatisfied. Is there anything you can do?

To whom cam assist,

I visited your Westside Jacksonville FL location 6350 103rd St Jacksonville, FL 32210  today at 3:30pm to enjoy a meal with my family and it turned in turmoil. When we got to the location we noticed that it took us over thirty minutes to order. When I stopped one of the car hops to ask why they weren't answering the speakers he stated they were short staffed and some one would answer shortly.  Me having worked at sonic before its fast food  and I know every sonic normally has great services , I just prepared for the wait. So when our food got delivered it wasn't on a tray nor did I get a receipt. Then notice my family order was wrong we asked for a number 3 with no onions we got number 1 with bacon. so when I stopped our car hop and advise him of the mistake and asked him if he wanted the incorrect burger back he said no and said he would come right back. I continued to feed our children and wait when 20 mins past I relies the car hop not only walked past my table three time he didn't correct my order. When I proceed to ask him when was the corrected burger coming he stated I needed to speak with the manger. so now that its been over 20 minutes later I'm frustrated, I proceed to speak with the shift manager explaining my issue. The manager who claimed him name is Henry Jones(after asking about 3 employee's and him over 7 times what is his name when he became unprofessional)stated he need the other food back, which was fine however I explained that he and his employee are saying two different thing. He then stated the car hop is overexerted and didn't know the correct procedures but he would get the matter resolved, so my brother in-aw return the incorrect food and I explained to him I understood everyone at that current time is over work and they are short staffed but that doesn't mean treat the customer any kind of way and extend the pressure THEIR feelings on to customers to get them out of their face. so I returned the old burger back and waited on a new burger. The manager come back with the corrected burger but as he put the brown bag on the table he stated with his finger pointing at me" I don't have to help you  if you yell at me ever again", I stated "are you really going to threaten a customer". My sister and her husband ask him why was he a manager saying any of this. I proceed to ask for him name over 7 times letting him know I was going to report him he refuse even after asking a young lady employee what his name was and district manager name was no one would give me his name and the district manger name.  Finally when I walked to the door and pushed it opened I asked for his name again. When I told him I was calling corporate he finally wrote his name down which I believe was not real information and stated he was calling the police. No one was wearing visible name tags (I have never seen this done before at any sonic). So I waited on the office to show up and spoke with the officer about this issue however since it was a civil issue it was nothing the office could do. The officer  advise and my family to raise awareness of the issue with the company cause he was sure sonic wouldn't have tolerance this behavior from any manager or employee. I want to end this email by saying I have never ever experience anything  like this at any of sonic locations I have visited and never expected to. I normally spend my time writing about great customer services however this is an exception and out of 12 or 14 times I go to sonic through out the year I am thinking I can say if this is allowed I won't be returning another one again.

My husband and I stopped at the Sonic in Atkins Arkansas on May 7 2017 pushed the button to order 2 large cokes (which we think is over priced 5.02), we waited at least 3 mins for them to answer then it took at least 5 mins or more we really do not know we pushed the button again after 5 mins and they did not answer so we left no cokes nothing.. we were tired of waiting... 2 drinks should not take that long.. I use to work at that very same Sonic, it never took me that long to run just drinks out...terrible service!

While dining at the Sonic in Crestview, Florida we were telling the shift manager that our order was wrong. She began talking very loud and attempting to argue that we were wrong. I informed her that we had ordered 3 bacon cheeseburger. We received 2 cheeseburger not 3 and there was no bacon on them that we were charged for. She said she could fix 2 burgers and we would be charges for another burger. I will no longer eat with my family at any Sonic.

On may 7 /2017 time around five pm my wife I stop in to get a shake. We went in the dinning area to drink it. It was the dirties place I ever eat. Flies in lights shades, floor look like it was never wash, windows need wash,
The kitchen was very dirty. This place is in need of much repairs.
If the health department inspected this place there would shut down. No question in my mind.
Sonic team is letting the customer down. I would be a shame to call this place sonic.
Oh yes bath rooms where a disgrace. If you do not address these issue I will address to the health department of delaware. I will wait your reply.

Today I went to order from the Sonic in Rockmart Ga. Unfortunately as usual it was not a pleasant experience. First I sit out at one of the drive up ordering stations for 10 mins with no one answering after pushing the button multiple times. I finally walked up to the door and knocked to have one come take my order. Once completing my order I waited and additional 13 mins before receiving my food which was only a grilled cheese, tater tots and dr. pepper. I was informed that the drive up station that I was at and multiple others are not working. I asked to speak to a manager that seemed to not car that I had waited that long and simple said that had sticky notes posted on the stations that were out of order and they must have blown away. After talking with the manager I drove around the parking lot and seen six stations that appeared to be out of order hanging down or have wires hanging out of them. My experience today 5/6/2017 has left me with such a sour taste in my mouth that I will not visit another Sonic our spend my money there as customer service is of no concern to them. I would simply hope that yall would see this complaint and take some action to correct the problems that this specific location has and any other that have the same problems before you turn all your customers away. If anyone wants to contact me about the matter please feel free to contact me at [protected] or at my email [protected]@charter.net.

Thank you,
Kevin Carter

I stopped by there and ordered a toaster, with 2 ultimate burritoes and some tots. When i asked about the tots and how much they were, the employee in a smartass way told me its on the menu. I then asked for the manager, since that was rude and really bad customer service. I think something really needs to be addressed about this. I appreciate you assistance on this issue and yes I did talk with manager (over mic, hope they would understand and come out and talk to me about that which is what they should have done) Thanks for your time.

I went to my local sonic in Manchester, Tennessee during happy hour after school. I was prepared to wait longer than usual because it was during happy hour. 10-15 minutes passes and I'm still waiting. Finally I see a girl by the name of Alisha standing behind my stall menu for at least 3 or so minutes and she finally passes to where I can see her and places her cell phone in her back pocket. That is NO way to handle customers by making them wait even longer because she needed to check a snapchat. Inexcusable.

On multiple occasions I have been to the Sonic in Tatum, Texas and had extremely slow service and the food is not up to the standard of other Sonics in the surrounding area. However, it is a small town and sometimes it is just convenient. Today I pulled up and pushed the button to order my food at #13. I sat in my car waiting but 4 minutes later, no response at all so I pressed the button again. No response again another 4 minutes later. There were no other cars at other bays and only 2 in the drive through. I did not have time to keep waiting so I had to leave to get to work.

I have found that early in the am and later in the evening the service is worse. I think perhaps the staff are ready to get out of there in the evening but the morning, maybe they are still half asleep.

I ordered the breakfast burrito meal believing it was an actual burrito and looked somewhat like what is advertised. What I got was a tortilla that made up at least half the burrito, waded up into a square with hardly anything inside. It was also half tortilla with hardly and egg or sausage. I was so upset with what I got. I remember these things being big, filling and something I really enjoyed and that's why I came to Sonic to order it. I'm disappointed in what I received and I felt like I needed to let someone know so someone else doesn't get that same meal. Hopefully you can reach out to this location and do something about it.

At night when we go like around maybe 9 or so they always say that their machines down they don't have ice cream or they never have certain stuff for the slushes and it's like any other Sonic around the area that we go to they always have everything in there always nice and smiling but here where we live in Forest it's a shame that you have to go so far to go to the Sonic where you have one here in town and they always have attitudes and act like they don't want to work and like I say when you want something like that night you know they said the half price milkshakes and they don't have the machines not working or they ready clean their machine and they'd be no cuz they're about to close supposedly and it's like they close at 11 but they turn the machine off by 10 so you know then why have all those offers announcing them on TV or announcing them on their little bored saying that there's no offers and they you can get half-price milkshakes if they don't know their machines not working and it's always like that so I was just writing because we're it my family and me and really enjoyed Sonic and if they could just be more you know nice people would have maybe want to go to Sonic we go anyways because you know the food is good but but if they put their you know team work together and they could probably prepare things you know sometimes the hamburgers are cold but you know we keep going because really you know like Sonic but thank you for letting me just say what I think and just wanted to write and really you know that whoever is in charge of all the sonics know what's going on here in are town