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Singapore Airline / worst customer service ever..

1 New Zealand Review updated:

I've submitted a retro-claim over 4 months ago, which still hasn't processed into my account yet. All my subsequent email enquiries are not responded at all. Their customer services are rather shocking to me - No efficiency, nonfeasance and total lack of basic etiquette.

My complaints have been outstanding for quite a few months and still not been attended to yet. I am so regretful of joining Krisflyer at the first place also because it doesn't reward as much as other ones.

Fr
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Comments

  • St
      28th of Nov, 2008
    0 Votes

    Service for Singapore companies?
    The word "customer service" not even exist in Singapore.
    For Singapore Airlines, the calls are disconnected since no one picked up.

    Even after you asked the person name and called them back, the person becomes non-existence. Then you have to repeat the whole explaining things and they told you they'll get back to you. Round to square 1. That's Singapore Airlines

    One more thing.. etiquette is a rare species to be found. Most of them never even know what the word means
    Fly with Singapore Airlines? Well, we all do it just to see pretty girls in flight, which is the only thing they are good at.

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