Shoprite Supermarkets / Wakefern Corporation / online gift card purchase - not worth the trouble!
I purchased a shoprite gift card on dec 19 2006 at 11am in the amount of $25.00 from the shoprite website. It stated on the website that if you ordered by end of dec 19, I would receive it for christmas 2006. It is jan 22 2007 and we still have not received this item. I contacted via email shoprite on dec 27 2006 indicating that we hadnt received it. I never received an email. On dec 30 I called shoprite via the 1-800 # and spoke to I a woman named carol who stated " there was an error in the ordering and the shipping information was missing, I was working alone that day and didnt have the time on account she was swamped with 80 orders that I had to process myself to go email you back to get the correct information, so she let it go. I asked why the computer accepted and processed my credit card. Carol stated the computer isnt programmed to pick up on errors of that nature. I asked her to cancel that gift card out and sent me out a replacement card. She stated she wouldn't do that and she will wait until the original card was returned to shoprite and then and only then would she reissue a new gift card. I verified my information with her and she said she would send it when it comes back. I felt this was ridiculous, sometimes it takes months for items to be returned back the sender, why couldn't she just cancel that card in light of the inconvenience I was subjected to and send out a new gift card, this was a christmas gift. Carol called me on jan 5 2007, saying that she will cancel out the gift card and send out a replacement card asap.
It is now jan 22 2007 and still no card. Im very unhappy with the customer service I have been provided with your company. I have been a regular shopper with shoprite for over 10yrs. I felt this woman was very unprofessional and has done a disservice of representing shoprite and wakefern, especially when she stated she was too busy to check the information because she was overloaded with 80 orders. Being the large corporation that shoprite is, more staff should have been available to meet the demands of the gift card orders during the holiday season, and not to provide a very unprofessional excuse that she was too busy. The website stated if you order by dec 19 2006, you would receive it by dec 25 2006. The gift card was only being mailed to long island ny. I understand it is a busy time but I never received 1 email explaining the problem or offering at least an apology.
Today I received an email that they would send out the gift card out again and I would receive it within 2 days. I feel after all the aggravation shoprite and wakefern has put me through, they should at the very least double the gift card amount.
A warning to anyone looking to purchase gift cards on www.Shoprite. com, do not worth the trouble
I will update my complaint if they actually follow through with what they said for the 3rd time and send out the item I purchased over a month ago...
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