Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Shoppers Drug Mart / prescription pick up

Canada, Alberta, Calgary Review updated:
0% 1
Contact information:
I called the shoppers that I deal with regularly to fill a prescription over the phone so I could go and pick it up. I spok with a girl named Alex on the ohone(she was great). After explaining to her that I was out of all of our families inhalers she started to look for who had a perscription left Turned out it was just myself. So she said that I had just filled two in three weeks ago but should not be a problem.
I then went to the store 1/2 hr later as instructed to be told by the lady filling the perscription that she could not help me as it had not been 30days. Not overly happy I left. Then after I left I logged on my benifits to see and nothing was even submitted to say it was denied.
So just wondering if it is more of a company policy to deny before 30days or what the real deal is. Especially as a ventilin inhaler can be used as many times as needed. That and you would think that being there has been a air quality issue for the last week common sense would step in and say. People with breathing difficulties might be using it a bit more
I would like a actual answer in writing pls as I also will be talking to my benefit company in the morning to make sure something was attempted and that there is this clause on my benifits as I have never had a issue with the plan before except at shopper
My number is[protected] if someone would like to discuss further. Thank you
Mar 13, 2018


Sort by: UpDate | Rating
N  14th of Mar, 2018 by 
Agree Disagree 0 Votes
In the second grade we learn that proper nouns begin with a capital letter. I find it insulting that you call a grown woman a girl when you don't know the simple rules of grammar that a young child know.
N  14th of Mar, 2018 by 
Agree Disagree 0 Votes
@Nonnie Mouse I notice that as well, a lot of posters are referring to employees as kids(gilrs) when they are no smarter than an eight year old.

Post your Comment

Shoppers Drug Mart Logo Shoppers Drug Mart
Customer Care Service
243 Consumers Rd
Canada - M2J4W8
+1 800 746 7737
+1 416 490 2300
View Full Information

Reply to