Shoppers Drug Mart

Hi

I was at the Toronto Eaton centre location 220 Yonge St. on Saturday May 12.
I asked the individual at the cashier counter to please provide me 2 bags and make sure you change for for both of the bags, when I checked the receipt they only changed 5 cents for 1 bag.
I suffer from a disability OCD obsessive compulsive disorder and require the receipt to properly show all of the items purchase include the bags, since I even said to "make sure you change me for 2 bags"
How may times am I to say 2 bags to the staff, they need to listen to clients instructions, you need to train your staff to do so or you will loose clients this way.
I would gladly pay the 10 cents for 2 bags, therefore I had to return all the items at the same time.
I asked for the Manger, and explained my disability and her name was Sue or Susan, and she did not appear to care, and only said we will give you a refund and seemed to laugh, I said srry is not good enough my day is ruined as my disability prevent me from buying things if not done properly, she did not care and did not offer any store gift credit or so, very disappointing behavior they would treat someone with a disability in such a manner. Would Shopper Drugs Mart treat someone in a wheel chair the same manner. Regardless a disability is a disability and should not be laughed at.
I will be filing a complaint with the Ontario Human Rights Commission also, and will proceed to contact your head office for resolution.

Thank You

I was at shoppers located at markham and 16th. I waited in line for 10min because the customer in front was having issues. When another lane was finally opened and it was finally my turn I asked for a lotto ticket. I was told the line was to long and I couldn't get a lotto ticket. I waited my turn and it takes 10seconds to print a ticket. There is always so issue with the shoppers and that's why i'm finally filing a complaint. How can u deny someone a lotto ticket when the machine is working? Please educate your staff!

On Wednesday, May 10 we needed a number of items most of which happened to be on sale. For that reason we did no wait until Senior's Day on Thursday, but still bought a total of approximately $125.00. We do not have the Shopper's flier delivered and I often pick one up as we go shopping, reading as much as I can while shopping to find specials. This time the flier (for the first time) contained a number of printed coupons which I did not have time to further scrutinize. When we got home, I realized that we could have gotten 10, 000 points on a purchase of minimum $40.00! Since we were looking for some items not on special, we went back on Thursday hoping we could be given the points on the previous purchase. We were told this is only possible if we bring back all the items to ring them through again! The other option would be to forfeit the senior's special and get the 10, 000 points on Thursday's purchases.
I do not think it is fair to (a) refuse the senior's specials and (b) to print coupons in the flier without drawing attention to them somehow and how they are to be used on the day one is shopping. The cashiers were not very sympatetic either!

TD centre location which I frequent a lot. At check out I asked for a bag. Then once I paid she did not give me a bag so I asked for one. Then came the snarky comment that well they are .5 cents which I would have paid when she ask if I wanted a bag. Long story short it was very busy so I didnt bother responding. Had my hands full with other bags so I just left and in the process left the Diet Coke I paid for. Horrible service. Don't know her name but it was about 440pm. Short with a big mouth. For the amount of money I spend at Shoppers I don't need this bad attitude and won't be going back and will make sure to spread the work on Bay.

Hello, i am complaining regarding the customer service of cosmetician. Actually, i wanna do some shopping for my mom in cosmetics section but unfortunately I could not. I asked the cosmetician about the anti aging or any wrinkle free face cream but then she got busy with customer and then 5 to 10 minutes she came back and asked me about the cream but i said i am still looking for cream. Further, i asked her about olay or loreal products but she denied and said I don't know nothing about these products. I just want to know if cosmetician don't know anything about other products then why she is working there. Atleast she should have some knowledge about other brands too.

Shoppers Drug Mart - Charleswood Centre
Store Number: 553

After many awful experiences over the years, I felt compelled to inform you of the terrible way Rose at the Beauty Boutique makes me feel. If she can make me feel that way and I likely earn 20 times her salary, how must she make the average person feel? I have spent hundreds if not thousands there since moving in the neighbourhood in the early 2000s. Rose has a way about her that makes you feel like you are beneath shopping in that area...as though you can't afford it. She makes up her little gift packages and wants you to beg for them. It's outrageous and I hate to think how the young girls and young ladies feel therefore I am advocating to them today.

After asking about mislabeling of items, I was informed that the price was simply for certain colours. Well this time I took the time to investigate. The price was labelled at $3.99. An average person would love that price...but when you go the the counter it rings up at 11.99. Another way to make someone feel as though the have to beg for the correct price. The 3.99 label is visible with a 7.99 price crossed out and then hidden under that it says 11.99...She can't even take the time to follow me to that product (while there's 2 other girls working with her and none of them are busy). She looked right at me and I had to walk over and the young clerk came over to help. This young lady informs me that the sale is for all colours. Once at the counter to refund me $8.00, Rose rolls her eyes and walks away. No apology, nothing. Again, OUTRAGEOUS.

This woman gets her kicks out of ruining peoples days.

It's time for her to retire or change her ways in a big way.

Last month I purchased the life brand pads heavy flow pads. I had no issues at first and change my pad very often in the day, particular on the fourth day of use i was on the third pad change of the day and noticed a rash in my groin area. I discontinued use and noticed the rash getting worst and more painful. A few days later there was so much pain i could not wear underwear or anything touching my groin area. it felt like a burn that was not getting better and painful to touch. i had to get mediated power because it was a chemical burn that i received. it took 4 weeks to heal I would not recommend this product. I have horrible menstrual pain already so this rash made things much worst. I am only using organic pads now. I am requesting a refund for the horrible pain and discomfort i was in for buying this cheaply made pad!
rayma.[protected]@gmail.com
rayma japal
[protected]

Feel free to read my public post:
HTTPs://m.facebook.com/story.php?story_fbid=10156546983847450&id=510227449
About:
667 Fairville Blvd, Saint John, NB E2M 3W2
Story:
I don't post very often but I need to share this story. Shoppers drug mart
Two days ago I had major jaw surgery in Halifax and when I left the hospital I was given a prescription labeled "urgent" in bold letters at the top. I had a previous jaw surgery and had my prescription filled at the saint john west side shoppers even though the service was terrible and the girls were mean and made me wait an hour even though my husband expressed to them he had just driven me back from Halifax and my pain was extreme. They had no sympathy. They responded with nasty looks and said they were busy. I accepted this and we waited an hour and went on our way.

Today we arrived back at this shoppers after me having major surgery with a prescription labeled "urgent" on it. My mother had driven me back from Halifax with me being wired shut and so swollen I could barely breath and in desperate need of medication. I told her to go back to this shoppers because I was desperate and had already registered with them thinking my mother could run in and grab it even though my past experience had been bad. I didn't think it could get much worse but it did. My mother returned to the car in a rage after being treated poorly by the pharmacist at shoppers. She went in and gave them my prescription and with no proper greeting the girl responded "45 minutes!" and then got mad at my mother when she accidentally handed her my son's medicare instead of mine. She tried to explain to her it was an emergency and was there anything they could do to help and the girl's response was "we're busy!" with a nasty look on her face... Same experience as last time. My mother came out to the car extremely upset and then proceeded back in to wait.

I struggled my way in there so swollen I could barely breath through my mouth or nose and holding an old bloody hospital towel. As I walked up to the counter I already knew which girl my mother had been dealing with cause that nasty face stared at me my whole way up to the counter. Their immediate response was that their systems were down even though they knew my mother and I were desperate and she had been sitting there waiting. Instead of saying we should try somewhere else they let her sit there with me choking in the car after having driven 6 hours from Halifax. My mother always shopped at Shoppers, my father, my husband and myself and I now have a condition that will require a regular pharmacy. That girl looked at me with the nastiest face she could produce and I snatched my prescription from her and went across the street to Lawtons and they took one look at me and rushed as fast as they could go to get me my medicine and on my way home. While the people at Lawtons were helping me my mother went back to Shoppers in a rage and asked them if they had any sympathy at all for their customers. Their response was it wasn't their fault their systems went down after a request was put in. No appology, no sympathy, no remorse whats so ever and nasty [censored] faces on top of everything else and basically told my mother they didn't give a [censored] about their customers. The main girl's name was Hilary. Beware if you see this girl!
I will never step foot in a Shoppers again. Today Shoppers lost the business of my mother, my father, my husband, myself and whoever else I convince to go to Lawtons for their extraordinary help and customer service. You can thank Hilary at Shoppers West Saint John and the nastiest look I've ever seen come at me with my being wired shut, swollen, bruised and bloody. I plan on sharing this message everywhere connected to Shoppers.

Visiting the LaSalle, ON Shoppers Drug Mart on 4/18/18 ended with disappointment. Having worked as a cashier at Shoppers Drug Mart myself for 8 years, through high school and university, I understand how important it is to greet customer and use manners. I feel it is time that management remind staff to use hello, please and thank you. Both front cash and the postal counter in the back (young and older staff) could use huge improvement when it comes to greeting customers.

Date 25/04/2018
Ref# 1072974
My doctor prescribed two medication, but they gave only one mediation when my husband pick, he asked that had two medication, they told " no only one mediction". I called and asked they repeated again and again, that only one medition was prescriped, then I asked I want to see the original prescription, then only they asked me to wait and told ya, you have two medition, you can pick in twenty minutes. When I went to pick the medition, that time also my missed medication was not ready, and when I was asked they replied your medition was picked by someone, then I explain again from start, then only they started to pick the medication. They didnot appoligies, and they talked loud our system is new, thats why, what can we do? This is not responsible answer. How will people believe ? From today I could not believe their service, I have doubt do they give correct medition to everyone? This is not jsut businees, health issue. I believed shoppers drgmart than other pharmacy, today I lost my believe and I will spread to everyone because everyone must where of what mediciation doctor prescribed and do they gave correct one. Pharmasist assistants and technician are very careless, they diddnot realize there fault.

On the morning of Wednesday, April 25th, I attended my local Shoppers at Kerr/Speers in Oakville, Ontario to have a prescription filled. I handed the script to the assistant and she informed me that the item comes in 3ml sizes. I made no comment and she explained no further. I picked up the prescription, the pharmacist having told me how to use the medication and was handed the package. When I opened up the prescription in my car, I noticed I was only give 3ml instead of the 7.5ml requested by the doctor on the prescription request, which I would like to point out is not even half of what was requested. I returned to the store and pointed this out to the pharmacist and she told me that "doctors don't always know" and that the 3ml she gave me would be enough for the 7 days of required use. This information was not provided to me at the time I submitted or picked up the prescription. I pointed out to this pharmacist that I thought it was inappropriate to take this decision without consulting me and she challenged me; wanting to know if, after the 7 days, how much of the medication was used. I am quite alarmed by the fact that this pharmacist felt it within her power to arbitrarily decide that less than half of the quantity of medication prescribed was sufficient to deal with the problem and, more importantly, that she felt it was unnecessary to consult with the patient prior to making such a decision or with the doctor. I have been having prescriptions filled at that Shoppers for close to 30 years and have never encountered such a rude and disgraceful employee. If this is the prevailing attitude of a pharmacist at this location, I will me more than happy to have my prescriptions filled elsewhere.

My husband and I purchased a gift card for my mother in law for Christmas at the Pickering Town Centre location. Unfortunately when she went to use it, it didnt work. The representative at the store confirmed the funds were there, but stated she would need to get a replacement card and provided her with a number for customer service. We tried the number twp times. The first time we waited on hold for 55min and the second time 35 min without anyone answering. In my opinion that is a completely unacceptable wait time (i haven't had to wait on hold that long EVER). We wish to receive a replacement card. I can provide a photo of the card if required. Thanks.

On April 21/18 I purchased a 2L jug of "Life" hand liquid soap. The sales staff placed in one of your plastic bag in which I then placed this on the back seat of my car. I arrived home and brought the bag into my kitchen. That's when I noticed that the cap on the jug had come off. There a stream of soap from my car all way to the kitchen. Half the jug had spilled and seeped into the car seat. I have attached pictures.
I attempted to clean the seat myself but could not wipe off the soap on the fabric car seat because it only created suds. Today, the following day, the soap has left a dark stain and is very sticky.
The only solution I have is to have the seat professionally cleaned. I do expect compensation as my only solution now is to have this professionally cleaned.

Hello,
Today I have visited the Shoppers Drug Mart in Langley, BC, 22196 50 Ave, V2Y 2V4. The sales associate Stassie, cosmetics department, was extremely rude and arrogant with me. She doesn't have people skills and the right attitude to work with people.
Please create the self-checkouts at this location, it will speed up customer service, and will help customers to avoid interaction with rude sales associates. Thank you. Disappointed customer.
[protected] SDMart phone number

I purchased this product 3 days ago and after purchase I realized that I wanted an aftersun gel rather than the lotion. When I went to return the product with the receipt, I was declined because the product did not have a seal. As much as I understand this safety precaution, I was never notified at the point of purchase that it was final sale and therefore I feel as though I should have been granted the refund.

Hello,

So tonight my husband needed his insulin prescription filled as soon as possible. We called our local pharmacy in East Gate Mall in Stoney Creek . They told us they were under staffed and to call back tomorrow. He told them he needed it tonight. He is a type 1 diabetic. They were quick to get off the phone and to disregard his need to have his life dependant prescription filled. This has not been the first time it has happened at this location. We are not impressed because we give this location a lot of business and my husband depends on insulin to live. We just wanted to make you guys aware of the situation and hope you rectify it quickly. Thank goodness we have other choices in the area where some may not in rural communities. The other company was kind, compassionate and understanding. They filled his insulin prescription as quickly as they could tonight.

I've shopping at Canyon Meadows shoppers drug mart April 12 at1:15.
I was planning to buy Vichy cream ($31) and when I tried to pay for my purchase the assistant said that the combo Vichy has the same price and is better to buy.. this day I spend $134, 35 and I was happy to safe money. When I come back home I checked a receipt and I find out that combo Vichy is $52, 00 so because I needed to go to work I came back to exchange the combo box for cream at the same day at 7:35 pm, I haven't seen the same assistant that helped me, but the other one said that cream I tried to exchange is $42, 00 now NOT $31, 00. She said that manager changed prices after 4pm. But when I came (DianeDoyle) Manager didn't work anymore. I'm really upset that I paid $10 more either wasn't my fault that assistant suggested to buy more expensive product.

I have type 2 diabetes and take insulin at night time. I called to refill my prescription and they said I don't have any refills. They said they would follow up with my doctor and get the refill. I called back a couple of days later and they said that they never heard back and would follow up again. I never heard back. I finally followed up with my doctor today and they said that the prescription was refilled April 5. Today is April 18. Nobody called me back. I just spoke to the location and they said that they received it April 5 and forgot to call me. This is medication for a serious illness I have and nobody called me. I then spoke to the Pharamacist in charge Andrew Wong and he said sorry. He also said that they could have extended my prescription and didn't. This is unacceptable. This is my health.

I purchased false lashes and glue at the Shoppers Drug Mar at 660 Portland St. Dart NS Canada. I had an allergic reaction. After poor customer service, being told by cash manager to go to cosmetics counter for my refund. I was refused a refund for the lashes because they were used. I asked to speak to manager-wait over 10mins because the only other staff was outside smoking. Then the same manager comes over and tells me they will not refund my money for the lashes. I wrote the other manager [removed] because the service was terrible and I know very well that they could have returned my money and destroyed the lashes (see attached screenshot of email). I have worked retail, and am appalled that this company shows obvious lack of concern for happy customers who will return. Its been 10 days since I submitted a complaint to the head office, see attached screenshot and no reply. I want my money back for lashes that I can't use. I live 2 mins from the store, and I just started making this store my drug store of choice after years of avoiding for poor customer service and overall lack of concern for their customers, I will no longer buy from any shoppers. I will buy for myself, my husband and four children elsewhere now.
Please, is there any way you can get my $7.19 plus tax back. It would do well for community morale for this store to show they care.
Regards,
[removed]

The TV was damaged when we took it out of the box. Shoppers will NOT deal with it and told us to deal with Curtis International for warranty. Curtis will not replace it nor even tell us where to return it. We are out $301.27 and our disabled son does not have his TV. Does your Complaints Board even respond to/acknowledge complaints? This is the second time I have complained about this situation. Please advise/respond to [protected].