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Serta Mattress/boxspring / Sagging Mattress

1 11331 104 AvenueEdmonton 1270, Alberta, Canada Review updated:
Contact information:
Phone: 780 428 2395

I purchased a new boxspring and mattress set at The Brick Mattress Store on June 9, 2008.

The mattress has been sagging in the middle for several weeks. I contacted the store and was told there was nothing that could be done. ("unless the sag is more than 1.5 inches"). Because it is new, I do not feel it should be sagging at all, let alone placing a "sag" measurement on the product.

I paid $900.00 for this bed and feel it should not be "sagging" already. The bed I had previously was half the price and lasted 15 years with no problem.

I would like the mattress replaced with an equivalent model.

Thank you.

Vaughn Maye

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  • Co
      10th of Jan, 2009
    0 Votes

    the venders warranty is always included with the mattress and all venders ask for a 1.5 sag you must always read the warranty when you buy a mattress no matter how much they cost .

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