United States - 30360
I purchased 3 mattresses from Conn's .One each for my parents and one for myself.Within a month of sleeping on them, the pillow tops started to "break down". They got worse and worse, so I called them.It took 3 months to finally come out to check on them.They used a measuring tape and took pictures.The guy never layed on them to see how deep they sagged.The guy said I would be hearing from them in 2 days.Then 2 weeks went by and no response.Then they said they would replace 2 of them, but the verdict was pending on the 3rd one. So I called back the next week to see when they were going to replace the 2 mattresses and they said they decided not to replace them.The store manager said it is not his problem and they salesman will not talk to me either on the phone.I have also sent messages to the home office 2 times and still no response. Well, the sad thing about this is, my Dad is totally blind and keeps falling out of the bed because the sides of the mattress has no support, and my Mother sags so deep she can't get out of the bed at all...She also has lung cancer and is bed-ridden and undergoing chemotherapy and radiation...That is sad..I told Conn's this too, and of course got no sympathy... Two of the mattresses are Spring Air and the other is a Serta Perfect Sleeper-Windsor. Both are queen size.I had to take my parents bed off the bed frame so they don't have far to fall when they do fall off the bed. If this is not resolved soon, I will have to call the BBB and the San Antonio Chamber of Commerce and any consumer protection agency there is. I cannot get an address for Serta and Spring Air, but hope to soon. There is a federal agency on mattresses and pillows and I will contact them to complain about all the mattress factories if they aren't going to make them correctly.
this is the third complaint that we have made regarding our mattress purchased 2 1/2 yrs ago. We have yet to hear a reply. The mattress is sinking tremedously. We were initially asked to take measurements and submit which we did; never receiving a return response. We are having trouble sleeping on this bed and feel that it should be replaced. Please respond to this complaint.
I bought a Serta Queen Amaryllis for $995 in June 2009, and it started to sag in the first week. I could also feel the metal inserts (or springs) digging into my flesh, which was painful. The bed was replaced with an identical model in July 2009, and the same exact problems started within the first month. I contacted Serta for a refund, but got the same run-around as everyone else. I sent them a certified letter yesterday informing them of my intent to file in small claims court. However, if anyone is involved in a class action suit against Serta please count me in. I will not go quietly. I will get restitution or Serta will rue the day I became a dissatisfied customer. Believe me!
I am informing Serta that this complaint is for the future, so that there is documentation of a defective mattress and box-spring that seriously injured my 3 year old daughter. She injured her spine, to be specific, not while sleeping, jumping or playing. She was supervised by her mother when the incident took place. Either you can take action by contacting us as soon as possible, or you will be hearing from our lawyers. Our lawyers advised us that you should contact us in a timely manner. This is a serious matter, so please do not take it lightly. Just for your imformation, this defective item is only 2 years old, so this incident should have never even occurred. We only want to hear back from you, right now. However, we will turn this matter into a much bigger problem for your corporation if you do not respond in a timely manner. Our Home number is: [protected] and my cell phone number is: [protected].
Ms. Jami Fitzgerald(Mother of injured)
We bought a Serta "Rourke" queen set in Southern California and it was so full of odor and gasses I had to return it in one week. I slept on it three times and my sinuses and throat were adversely affected and I had headaches from it.
The sales manager recommended an exchange saying it may have had too much fire ###ant in it. California has a state law requiring all mattresses be treated with chemical fire ###ants but there is no identification on any labeling showing what chemicals are used in this treatment. Or the odor may be from the manufacturing materials.
So we had another "Rourke" delivered and it too was so full of gasseous odor it filled the whole room with a sickening chemical smell. When we tried to return this one (which we didn't even put linens on or use once) they said we had to pay an additional $150 to removed the set. DO NOT BUY THIS SERTA MATTRESS IN CALIFORNIA.
purchased st creek ept km mattress and box springs .
requested that the box springs be cut down 3-4 inches so thgat small wife coud get into bed easier. we assumed this was done however we find that we now have a high center to the bed and we constantlw roll from side to side from the middle outward. could it be a mattress problem or a box spring problem?
this isa serious problem for us (we are both 82 years old).
i have not contacted penny's.date of purchase was 07 03 09 .order #oco7977 for delivery. purchase price $1254 .62 inc. tax and delivery.
We bought a Serta Vera Wang pillow top mattress set in October 2008 and it began sagging within the first week. The furniture store where we purchased it replaced it with another exact mattress. Within days, it did the same thing. When we complained to Serta, they said someone would come check it out, but they never have (today is July 17, 2009). They told us over the phone that what we were experiencing was probably just "normal indentations". I believe that Serta is a rip-off company that claims to have a good warranty but won't do anything about a defective $2000 product. I will never again buy anything from Serta and will advise anyone else not to do so either.
On 12/16/2006 we purchased two Serta Genesee Top Mattreses from Mattress Warehouse. The sale at the time wa...
I purchased a Serta Mattress 5 weeks ago. After 2 weeks, noticeable
indents began showing up in the mattress . . . it has a worn look
already . . and is already sinking in the center. The rep for
Serta came to my house (Darrell) and told me it was normal
wear for a mattress. He said it is only sinking 1/4 inch NOT
and in order for the warranty to be effective, it has to be
sinking 1 3/4 inches. He told me to turn the mattress ever
2 weeks. (i am 72 years old). I am not a big person. Less
than 140 lbs. I sleep alone. This mattress cost me $1800
. . . It is a Serta Dunmore Plush Top.
I have been seeing the Mancini Mattress Sleep Store commercials on television where Randy Mancini is saying he wants customers
to be satified with their purchases . . .well I am not a bit satisfied.
This mattress is no better than the four year old mattress I was
I paid close to $1200.00 for a Serta Mosaic Mattress, Queen Size. I was delivered in a few days and after a week; I noticed that one side of the mattress had a 3-inch depression. I called the store and was immediately referred to “Joe” in the warranty Section. I then found out, that a mattress made by SERTA could not be exchanged for a new one. They insist on sending someone out to the house within a two week period to “inspect “ the mattress. After waiting until March, with no response, I called Serta in Maryland and they are about as clueless as can be about customer service. They kept referring me back to the store and after 2 weeks of phone calls, they reluctantly agreed to send some one out. After another 2 weeks, I gave up and will never buy another Serta product. They seem intent on waiting you out until you give up. Any buyers please use a Regular Credit card that a payment can be stopped. My mistake was using a bank debit card.. A hard lesson to learn!!!
In good faith I purchased a set of Serta Monet Elite Firm Queen size mattress . I begin to notice that the mattress had begon to sag after about four to six months after I purchased them . I contacted the store and was told to contact the service center, which I did. The serviceTech came out and
measured the dept of the sag appx. six different times . I made a DVD and took It to the store where I was told By the manager that it would be sent in inner store mail and I would be contacted and I never heard from the again.I bought insurance and had a foryteight month warranty. I even contacted The Serta Company and was tol that the personell at the stores were trained.The tech was very nice and confused as to why they just wouldn't exchange them Even tho I am VERY dissatified whit the services I hav recieved I still contiue to pay my bill, . It is truly poorly made and someone should take responsiblity and give me what I am paying for. i bought them because I need firm mattress for my back
My name is donald barrett, I purchased a serta queen size mattress sept.2007. Paid by check 867.99. The mattress is sagging in the middle, and is coming apart from the edge. It is almost impossible to get out of the bed. I have a 10 year warranty on this mattress. Please advise me what the next step is to correcting this problem. I spke with the salesman at mattress warehouse. He said we had to email you. Please email me as to when this problem will be taken care of..
We bought a Serta mattress in 1998 and within two years it sagged on both sides with a mountain between us. Looking at it now it looks like we have a mountain for a bed. We have turned this mattress weekly for 11 years but we're getting too old to deal with this King mattress. I know it is 11 years but it has been like this for the past 9 years. I wrote to Serta but they totally ignored me. Needless to say we are in the market for a new mattress. After having paid over $1400 last time, I'm hesitant to spend this kind of money.
I purchase a new mattess due to a back injury in 2000 and paid 1300 for the mattess which was supposted to be a top of the line Sealy mattress. Now this was purchased to help my back in which I had ruptued a disk and had two bulging disks the year before. Within 6 months I noticed a sag which continually got worse. It's now 2008 and I've exchanged the bed 4 times, I've currently owned a Steans and Foster, Sealy, and Serta mattresses and they have ALL sagged very badly. I now own a Serta and it's been the worse. I received in 6 months ago and my boyfriend and I cannot sleep in it! We both wake up with sore backs and my hip and shoulders now hurt from it. I am at a loss! I don't know what to do, I know if I get another bed it's just going to do the same thing! Having a bad back I need a good bed, now I feel stuck. Please help!
My husband & I bought a top of the line pillowtop Serta Exploration, and within a month we were both sagging into ditches with a mountain between us. Unbelievably, it has gotten worse over the 1.5 years since we bought it! He's @ 200lbs and I'm @ 130lbs and we're both @ 5'6".
We hate this mattress and will never buy another Serta. My "leg ditch" is less deep than my "torso ditch, " and when I sleep on my side, (legs stacked) my knees actually hurt from being torqued upwards when I wake up. Same issue applies for stomach sleeping.
Worse than sleeping in an army cot. Consider yourself warned.
My Fiance and I purchased the "buy one get one free" Serta Pillow Top Mattresses a year ago in late March, 2008. My fiance noticed right away his mattress was starting to sink where he sleeps. Gradually over the months he started to have a crater in the mattress and was having back & neck problems (actually needed prescription medication for his neck!) My mattress started to sink as well, but not as badly as his, at first. I have a queen and he has a king. Not sure if the mattress size makes any difference. We are not large people. We are normal for our height/build. We have been discussing what the warrenty/guarantee on the mattresses might be and he decided to go on line and see if there were any other people complaining. What do you know? There were, and A LOT. All with the exact same issues. Why hasn't this company had a recall on these defective mattresses? And what the heck do "stains" on the mattress have to do with sagging? They say "stains" would void the guarantee for a refund. That's ridiculous. That's not the issue. Are they really going to re sell a mattress with a huge sag in it if it doesn't have a stain on it? I think they knew there were problems with these mattresses and they also knew people would get stains on them, so they protected themselves by adding this disclaimer. We too would love to hear from anyone of you out there who has any suggestions or have had any satisfying results from this issue. If there is a class action suit started, count us in.
I purchased a new boxspring and mattress set at The Brick Mattress Store on June 9, 2008. The mattress ha...
I purchased a Serta Perfect Night Sleep Set three years ago. We had just moved into a new house and wanted to...
The mattress listed above is advertised as extra firm.I purchased this mattress because I need to sleep on my back on a very firm mattress due to two back surguries from previous injuries.I purchased the mattress on [protected] at the Mattress Wharehouse in Mechanicsburg Pa.While sleeping on this mattress I sink down about 4 inches, the bed sinks into a bowl with no back support at all.At 6foot 1 inch and 220 lbs I'm not obease.I have been experiencing lower back pain to a high level due to the failure of the product to live up to its advertised level.I want and need this mattress to be exchanged with one that does NOT sink into a bowl shaped depression.That is what I told the salesman I needed but that is not what I recieved.
I purchased a Sleep Doctor mattress and after 3 different mattress sets decided on a Serta Full Set with a Pillow top. I paid additional money and thought I was getting a good product. I am absolutely disappointed with my choice because the mattress started sagging within the first 6 months. I have paid as much for if not less for sets that to this day are not sagging in the middle. The Sleep Doctor store would not return any of my calls and after awhile I gave up. They had replaced their brand of mattress for me three times and like I said I thought by choosing a Serta set I would be happy. NOT AT ALL !!! So here I am a couple of years later looking for another mattress, after spending 1100.00 on one a couple of years ago. My next purchase surely won't be a Serta nor will I ever purchase another Serta.