Serta reviews & complaints 201 - 105
Serta complaints 105
Serta - Poor quality product!
I purchased a mattress and box springs April 2017 from a local Bed Outlet. It was a Marsala Plush set with low profile Box. I noticed that the material that encloses this mattress was starting to break apart in several areas. It was on both sides of the mattress. I call the local manager who came out and inspected and concurred that their was material giving way. She notified her sales representative for Serta here in Arizona and was told that the material is not covered under the warranty for Serta, even though you go on line and see the guarantee of a full 10 years against fault materials or faulty workmanship. I haven't even had this mattress for 5 years and they will not honor their guarantee. My recommendation to folks looking for a mattress is to avoid this well known company as their product is marginal at best.
Serta - Serta Mattress Co. does not care about their customers!
I purchased a Serta Perfect sleeper the mattress after two months it is sagging on both sides. I wake up every morning with all my muscles screaming in pain from trying not to roll out of bed every night. My husband fell off the edge of the bed the other night. I have called American Mattress in Avon In and their toll free number to no avail. I have called Serta all I get is a recording. I have emailed Serta no response. One thing I want everyone to know is that Serta Mattress Co. does not care about their customer’s have a good night sleep no wonder the gave away little Serta sheep so you have something to count when you can’t sleep.
Serta - No warrany replacement!
I purchased a new Serta Queen size Pillow top mattress and had it for three days. I called the company, where I purchased it, complaining of a ridge developing between the left and the right side (in the middle). They replied by saying that a factory rep. was coming into town the following week and they would have him stop by and have a look. He did indeed stop by with the owner of the store where I purchased it. The rep. said to me," well, let me test it." His version of a test was to lie down on the mattress. He did agree, that a slight ridge was there. My reply was, "slight ridge!, you have to roll up hill to get to the other side". This mattress had a full warranty on it. I asked for the mattress to be replaced under manufactures default and I would pay any difference. The reps. reply was ' No!". Serta might say they have a warranty and print that warranty but they do not stand behind it.
Elkins, West Virginia 26241