Menu
Serta Customer Service Phone, Email, Contacts
Serta
reviews & complaints

Serta
reviews & complaints

Serta Complaints Summary

34 Resolved
84 Unresolved
Our verdict: When using services from Serta with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
File a complaint
Write a review
Verified
The authenticity of the customer service contact information for Serta has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Serta. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews

Serta complaints 118

Sort by:

Newest Serta reviews & complaints

ComplaintsBoard
L
1:23 pm EST

Serta Waste of Money

We purchased a Serta Perfect Sleeper Island Palm king size mattress. Within weeks we began experiencing back pain and the mattress visibly sagged and the sides were broken down. According to Serta customer service [protected]) this is a normal Serta mattress.

The warranty requires sag of 1.5 inches when measured from side to side over a 1.5 inch block of wood. I asked how a side to side measurement can be accurate when the sides are part of the problem. They said that it their standard method to measure. The 15 inch mattress is barely 13.5 on the sides, but that is a normal mattress to Serta.

Serta has a warranty which insures they will rarely replace a mattress because all the problems are normal. The local representative even said “would you return tires that didn’t feel right or reach the life of the warranty?’ Uh! Of course I would and have! But, I have never experienced the blind stupidity as I have with Serta.

Don’t waste your money on a Serta mattress.

Read full review of Serta
Hide full review
ComplaintsBoard
K
8:37 pm EST

Serta Scam

I purchased a Serta mattress from Hom Furniture in Fargo, ND 4 years ago and I too had a mattress that began to develop a divot in two places on the mattress, one so bad that sleeping on it causes my spine to become misaligned and create back pain.

I have had difficulty getting some sort of satisfaction as to the Mattress and the technician they sent out basically stated that it was not in pristine condition so it won't be warranteed. They stated "Had I purchased their mattress protector then Serta and Hom would in fact have warranteed the mattress (their cover being about twice the cost of another brand)BUT they would give me 40% off another mattress and therefore I wouldn't have to buy Serta and could spend more money on temperpedic.

I contacted Serta and received the repsonse basically "Sorry, we can't override the Hom store" now please think about buying another one of our products so that we can hook you for more money... I have, I think purchased my last Serta product (I have previously owned all Serta products) and I'll be damned if I will venture into another HOM store to purchase another product. I have helped friends return a mattress in much worse shape to Slumberland and it was a Sealy product... maybe these two companies understand that after 4-5 years nothing looks new... or maybe they just believe in customer satisfaction... BTW both Serta and HOM Furniture made it sound like I lied when I told them about the Sealy mattress... whatever lets you sleep at night, it surely isn't your mattress Serta...

Read full review of Serta and 1 comment
Hide full review
1 comment
Add a comment
T
T
the shifted bed
White Bear Lake, US
Jun 23, 2015 8:24 pm EDT

I purchased a Serta queen mattress and box spring from Hom Furniture, the mattress has shifted so bad, that you can not pull it back into place, it's falling on the one side, to where, you can't sleep on it, or you feel like your falling on the floor . Would you settle with Hom Furniture for a credit, for a new mattress, but yet the box spring will not match ! because we bought a different series of mattress . does this sound like something any body would want for a good amount of money ! ?

ComplaintsBoard
M
3:17 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Serta mattress impressions

I bought a king size Serta euro top perfect day mattress in aug of 2008. After sleeping in it for 3 months there body impressions. You could see the impressions. The store I bought it from came and measured and of course the impressions were not big enough to take it back on warranty. In fact the guy doing the measuring wanted to wait until the afternoon to measure so the mattress had time to "bounce back a little". We finally bought a Tempurpedic and couldn't be happier, its a glorious mattress.
THE BOTTOM LINE IS SERTA DOESN'T CARE IF THEIR MATTRESS IS A PIECE OF JUNK, NOR DO THE STORES THAT SELL THEM. THE WARRANTIES ARE USELESS.

DON'T BUY SERTA.

Read full review of Serta
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
N
5:12 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Serta Serta Bed

In the past I had lots of problems with my back and had to make sure to sleep on the right mattress.
Since I bought a “Dunlop Pillow Hip Mattress”, about 12 years prior my back problems subsided. The mattress started wearing out and it was time for a new one.

In 24th of April 2009 I bought a King size Serta Natural Balance Mattress from Beds for Africa in Nelspruit South Africa. It was recommended to us as “The World’s Best Mattress” and the recommended mattress for my problem.

Suddenly both me wife who never had a problem, and I had back problems and I accepted it from experience years back in selling Sealy bedding, that your body has to get use to the new mattress.

3 Months later the back aches with both me and my wife persisted, but we also noticed that there was a substantial hump between me and my wife. We reported this to Beds for Africa, who assured us that the bed is taking our shape and it was quite normal because it was a “king size”. The hump got so big that it became difficult to turn around or roll over to that side and I could not roll over without waking up.

The back aches did not go away and my wife has serious complaints about back ache every morning when she gets up, this never happened to her before.

After about 6 months we complaint to Beds for Africa again and the manager promised us that he will take it up with the Serta representative. We waited more than 3 months for the representative to come out for an inspection.

After the 5th or 6th time that I asked them when the rep is coming to inspect the bed, they decided to exchange it without seeing it, this was quite a surprise to me and I insisted on seeing the rep for an inspection.

The rep Fausto phoned me and told me that they are just going to replace it without seeing it and it was done the 31st of March 2010. This was excellent service to have it replaced without the rep inspecting it or did they know of problems I did not?

On arrival of the new bed we noticed that it was smaller than the base and reported it back immediately. The manager at Beds for Sfrica, as well as the rep told me without inspecting it, that it is impossible, it was made in a jig and it could not happen, so it must have been my imagination or something.

Again 3 months down the line, we noticed a hump forming in the middle of the bed and reported it. The rep came out for an inspection and tried to convince me that this is normal, because it is a king size bed. This to me is unacceptable and if they told me this beforehand I would have bought 2 single beds and used it as a unit.

Fausto came out and noticed the size difference in the mattress immediately, without me pointing it out to him, the thing that could not happen, happened. The mattress ran at a taper to the bottom on both sides. (Thank heavens I could sleep again, my imagination was gone.)

My wife still suffers from back problems and the last 3 weeks we are sleeping on an “air mattress” in the spare room, due to renovations in our room, needless to say, my and myself have no complaints about back aches at the moment. I just wonder why?

Even if you think your mattress is the “best in the world”, it does not seem like that to me or it does not fit our profile.

I hereby request, that you seriously consider other options than to replace the mattress with another mattress, as after the second one with more problems than the first, I do not have any trust in Serta’s beds anymore and it is not good for my health to sleep on a mattress that causes discomfort and lack of sleep.

I am awaiting your reply on this in writing as soon as possible.

Regards

Niel Smit
[protected]

Ps. I weigh 112kg and my wife 58kg

Read full review of Serta and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
X
X
x2flow
, ZA
May 17, 2011 11:31 am EDT

I have just had a similar bed experience with Serta. My compalint is the following:
I sent a mattress for sewing of small tear on the top joining corner last year (May 2010) when the mattress came back, the bottom sheet was different and the mattress had lumps in it. (The bed was bought in August 2008) It was re-fetched by the factory for fixing. I believe and mentioned to Serta that the mattress that came back from sewing is not the same mattress that I bought and that it was changed. When I complained that the mattress had lumps after being sewed, they fetched the mattress for fixing of the lumps.

These lumps have since re-developed & I have now been told that these are normal bodily impressions and the bed is out of warranttee . Yet these are lumps that developed in the factory and whatever they did to fix the lumps they created did not give me a bed of the same quality that I bought . The current status of the mattress is one that was created by Serta at the time that I called to request that the tear be fixed. Is this the quality that one can expect from an expensive Serta mattress? Does this mean that anybody in the same situation should expect to develop such 'body impressions' after sleeping on the bed for two years.

Why spend thousands on Serta?

L
L
LAKing
, ZA
Jan 10, 2011 8:49 am EST

We are looking for a new bed and have also been "burnt" in the past by Bed Brothers so I am making sure I do a lot of research before making a purchase. I have tried to find Serta in South Africa and cannot! My search only finds an American based company and none of the Serta product names that the local suppliers gave us can be found on that site. Makes me wonder if someone is ripping off the Serta brandname in SA? I have contacted Serta in the States to verify my concerns.

I have very little faith in any of the lcoal suppliers ... they all promise fantastic guarantees but when I looked at the Sealy website they clearly state the guarantees on specific products which are, needless to say, considerably less than those given by the stockists, like 5 years! Obviously we need to check all guarantees direct with the manufacturer. Hence, my unsuccessful search for Serta.

One supplier pointed out an exact bed we found at the competition, who bought out a specific brand name, - there is a R3000 price difference on the Queen and R4000 price difference on the King.

Amazing how may worms you find when you scratch the surface. I haven't even got to 4 cm which is the standard "sagging/body impressions" allowed on new matresses by manufacturers.

ComplaintsBoard
A
10:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Serta Matress is sagging on one side

I spent, in all almost 2000 dollars on a Serta Mattress and accessories. From the first night I selpt on it I realized something was seriously wrong with the mattress. I felt like I was trying sleep on the side of a hill. It sags to one side and has a large lump in the middle of the mattress. I have exhausted all efforts to get them to honor their warranty. I have heard nothing from them. They don't respond to my e-mails or letters and have not called except one time when they gave me a complaint number code. Nothing since. I feel that I have been robbed of my money and victimized by false advertising. It would be no different if I were mugged on the street. They took my money and did not provide a decent mattress to sleep on. The warranty I was promised has not been answered to. The ceo's of this company should be investigated for fraud and racketeering.

Read full review of Serta
View 0 more photos
Hide full review
ComplaintsBoard
B
8:06 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Serta Brand new mattress - Damated

Bought a new base and Mattress. Complained two days after delivery - unable to sleep on mattress. Was informed today (2 weeks after brand new bed was delivered) that nothing is wrong with mattress and would not be replaced. (Inspection was done by somebody who took 2 or 3 pics and who refused to either touch the bed or to lie down on it! We are not able to sleep on it at all. Chief Ops Officer in Durban has taken the decision that we will not get a replacement mattress. Talk about a bunch of con artists and a total rip off.

Read full review of Serta and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
X
X
x2flow
, ZA
May 17, 2011 11:34 am EDT

I have had a similar bad experience with Serta. My complaint is as follows:
I sent a mattress for sewing of small tear on the top joining corner last year (May 2010) when the mattress came back, the bottom sheet was different and the mattress had lumps in it. (The bed was bought in August 2008) It was re-fetched by the factory for fixing. I believe and mentioned to Serta that the mattress that came back from sewing is not the same mattress that I bought and that it was changed. When I complained that the mattress had lumps after being sewed, they fetched the mattress for fixing of the lumps.

These lumps have since re-developed & I have now been told that these are normal bodily impressions and the bed is out of warranttee . Yet these are lumps that developed in the factory and whatever they did to fix the lumps they created did not give me a bed of the same quality that I bought . The current status of the mattress is one that was created by Serta at the time that I called to request that the tear be fixed. Is this the quality that one can expect from an expensive Serta mattress? Does this mean that anybody in the same situation should expect to develop such 'body impressions' after sleeping on the bed for two years.

Why spend thousands on Serta?

ComplaintsBoard
T
7:15 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Serta pillow top shifted

Bought first Serta Mattress and Box springs 9/27/09, delivered @10/16/09 first night right side was sagging way in, not acceptable. Called JCP, they came out and picked it up and brought mattress number two. Within a month the "Pillow Top" of mattress number 2 shiffed way over to the right about 2-3 inches. Looked like a herd of elephants have been living on it. Called JCP again and after NUMEROUS phone calls, taking and sending pictures, having JCP's Tech come out and take a report, being put on hold, being hung up on, emails, snail mail and more phone calls and now almost 6 months later, JCP is finally going to pick up mattress number two. JCP wanted to bring out a mattress number three, well, I will NEVER buy a Serta mattress again.
In the middle of all of the above I did call the Serta 800 number on the paperwork. Put on hold again numerous times, recording, and then apparently it was after they had closed for the day, message said they would call back within 48 hours. Well, now it is closer to 48 days. Still have not heard back from the wonderful (not) Serta company.

March 7, 2010

Read full review of Serta
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
5:05 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Serta sagging mattress

On May 5, 2007, I purchased a Serta Genesse Queen Sized mattress. By December 1, 2007, in just seven months, The Mattress Warehouse replaced the mattress because it sagged so much it met the 2" sag limit that justified replacement. They replaced the mattress with another Genesee mattress that they said had been enhanced to correct the original mattress defects. It is now March 3, 2010, and the Serta mattress inspector is due at my house in two days to see if the "new and improved" Genesee has sagged all the way down to the 2" minimum sag. It appears obvious that the defect correction applied to the Genesee line of mattresses is nothing more than a band-aid designed to hide the defect rather than actually fix it. My mattress is unusable at only 2 years and 3 months on a mattress guaranteed for ten years.

Read full review of Serta
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
Y
7:49 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Serta Low quality mattresses

I purchased 3 mattresses from Conn's .One each for my parents and one for myself.Within a month of sleeping on them, the pillow tops started to "break down". They got worse and worse, so I called them.It took 3 months to finally come out to check on them.They used a measuring tape and took pictures.The guy never layed on them to see how deep they sagged.The guy said I would be hearing from them in 2 days.Then 2 weeks went by and no response.Then they said they would replace 2 of them, but the verdict was pending on the 3rd one. So I called back the next week to see when they were going to replace the 2 mattresses and they said they decided not to replace them.The store manager said it is not his problem and they salesman will not talk to me either on the phone.I have also sent messages to the home office 2 times and still no response. Well, the sad thing about this is, my Dad is totally blind and keeps falling out of the bed because the sides of the mattress has no support, and my Mother sags so deep she can't get out of the bed at all...She also has lung cancer and is bed-ridden and undergoing chemotherapy and radiation...That is sad..I told Conn's this too, and of course got no sympathy... Two of the mattresses are Spring Air and the other is a Serta Perfect Sleeper-Windsor. Both are queen size.I had to take my parents bed off the bed frame so they don't have far to fall when they do fall off the bed. If this is not resolved soon, I will have to call the BBB and the San Antonio Chamber of Commerce and any consumer protection agency there is. I cannot get an address for Serta and Spring Air, but hope to soon. There is a federal agency on mattresses and pillows and I will contact them to complain about all the mattress factories if they aren't going to make them correctly.

Read full review of Serta
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
4:56 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Serta bedding/mattress

this is the third complaint that we have made regarding our mattress purchased 2 1/2 yrs ago. We have yet to hear a reply. The mattress is sinking tremedously. We were initially asked to take measurements and submit which we did; never receiving a return response. We are having trouble sleeping on this bed and feel that it should be replaced. Please respond to this complaint.

Read full review of Serta
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
10:35 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Serta Poor customer service

I bought a Serta Queen Amaryllis for $995 in June 2009, and it started to sag in the first week. I could also feel the metal inserts (or springs) digging into my flesh, which was painful. The bed was replaced with an identical model in July 2009, and the same exact problems started within the first month. I contacted Serta for a refund, but got the same run-around as everyone else. I sent them a certified letter yesterday informing them of my intent to file in small claims court. However, if anyone is involved in a class action suit against Serta please count me in. I will not go quietly. I will get restitution or Serta will rue the day I became a dissatisfied customer. Believe me!

Read full review of Serta
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
2:16 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Serta Spinal injury of a 3 year old from Serta Mattress and Box-Spring, that is in perfect condition.

I am informing Serta that this complaint is for the future, so that there is documentation of a defective mattress and box-spring that seriously injured my 3 year old daughter. She injured her spine, to be specific, not while sleeping, jumping or playing. She was supervised by her mother when the incident took place. Either you can take action by contacting us as soon as possible, or you will be hearing from our lawyers. Our lawyers advised us that you should contact us in a timely manner. This is a serious matter, so please do not take it lightly. Just for your imformation, this defective item is only 2 years old, so this incident should have never even occurred. We only want to hear back from you, right now. However, we will turn this matter into a much bigger problem for your corporation if you do not respond in a timely manner. Our Home number is: [protected] and my cell phone number is: [protected].

Respectfully,
Ms. Jami Fitzgerald(Mother of injured)
Mr. Leinbach

Read full review of Serta and 1 comment
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
MW77
, US
Aug 07, 2015 6:19 pm EDT

Looks like a bug bite to me...

ComplaintsBoard
U
2:42 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Serta Do not buy

We bought a Serta "Rourke" queen set in Southern California and it was so full of odor and gasses I had to return it in one week. I slept on it three times and my sinuses and throat were adversely affected and I had headaches from it.

The sales manager recommended an exchange saying it may have had too much fire ###ant in it. California has a state law requiring all mattresses be treated with chemical fire ###ants but there is no identification on any labeling showing what chemicals are used in this treatment. Or the odor may be from the manufacturing materials.

So we had another "Rourke" delivered and it too was so full of gasseous odor it filled the whole room with a sickening chemical smell. When we tried to return this one (which we didn't even put linens on or use once) they said we had to pay an additional $150 to removed the set. DO NOT BUY THIS SERTA MATTRESS IN CALIFORNIA.

Read full review of Serta and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
clarkkent
, US
Dec 21, 2010 12:55 am EST
Verified customer This comment was posted by a verified customer. Learn more

I just bought a Serta Starlet from Sam's Club, opened it up, and it filled house with horrible odor that made my eyes burn. I am returning this piece of crap tomorrow, its on the porch as I don't want any of those toxic chemicals inside especially after reading about the horror stories people have from the so called "off gassing" that goes on with a new mattress. I 'm just not taking the chance of having that chemical laden thing put those odors through the house and into my lungs/body. Never have I experienced anything like that before when I purchased a mattress or furniture. Wrong, just plain wrong on the companies part.

ComplaintsBoard
M
4:12 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Serta both sides slope from center

purchased st creek ept km mattress and box springs .
requested that the box springs be cut down 3-4 inches so thgat small wife coud get into bed easier. we assumed this was done however we find that we now have a high center to the bed and we constantlw roll from side to side from the middle outward. could it be a mattress problem or a box spring problem?
this isa serious problem for us (we are both 82 years old).
i have not contacted penny's.date of purchase was 07 03 09 .order #oco7977 for delivery. purchase price $1254 .62 inc. tax and delivery.

Read full review of Serta and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
slick5fox
Santa Clara, US
Jun 29, 2010 12:56 pm EDT

I have the same problem with the high middle of mattress. I have a
CA King. Also I have a problem with the indentation diamonds on the mattress and I feel them every night. I have contact JC Penny's and the have sent me a 19 page instructions and warannty form to complete and send back.

I did purchase their mattress pad which extend the warranty for a total of ten years.

I purchased mine in Oct. 2009.

ComplaintsBoard
A
7:03 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Serta Mattress sags where layed on

We bought a Serta Vera Wang pillow top mattress set in October 2008 and it began sagging within the first week. The furniture store where we purchased it replaced it with another exact mattress. Within days, it did the same thing. When we complained to Serta, they said someone would come check it out, but they never have (today is July 17, 2009). They told us over the phone that what we were experiencing was probably just "normal indentations". I believe that Serta is a rip-off company that claims to have a good warranty but won't do anything about a defective $2000 product. I will never again buy anything from Serta and will advise anyone else not to do so either.

Read full review of Serta and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
K
K
kat j
, US
Jun 10, 2012 8:08 am EDT

I bought a king sized Vera Wang Pillow Top Mattress set in 2007- and by 2009, it was so indented that I was waking with horrid backaches- skull to thigh.

Now, 3 years after he replaced the 2 year old mattress, we are experiencing the exact same problem (and have been for a while). I have emailed Serta, and noticed on their website that they do not sell this mattress any longer. I also saw that it has either a 20 or 30 year warranty- not sure which for this exact Vera Wang- but 2 years and it sleeps horribly? That is not 20 years.

The owner of the local furniture store I purchased it from, when he replaced it the first (only) time, said that the warranty only covered indentions of SIX- PLUS INCHES. That is a joke- the mattress is only 9-10" to begin with. He was nice and replaced it, but my husband contends that he did us a 'favor' since it was not 6", and that he will not do it again. I intend to find out tomorrow, as I can no longer get a decent (not good, but merely decent) nights sleep in that bed.

I will NEVER buy another Serta Mattress, and if they do not keep replacing it every 2-3 years for the 20 year duration, well, let's just say, they are going to have problems they do not want to deal with.

NOTE: We always rotated the mattress on a regular basis, as suggested. It can not be flipped, due to the pillow top.

G
G
Gary Seattle
, US
Jul 17, 2009 11:19 pm EDT

Less than 3 months after getting our first Sealy King size mattress replaced for collapsing, the second one started doing the same thing. Look at the attached picture of 2 - 6 pound weights placed about a foot apart. There is a definate hole in this mattress - no support at all. Sealy has denied this claim saying this is a normal "body impression". Well, if a 6 pound weight sinks in 3 inches in one spot, think what kind of impression a real 150 pound body makes. We had a similar problem with our Spring Air mattress, and they denied our claim becasue we didn't buy their box springs. Spring Air is now out of business, and I hope Sealy goes under too. I know I will never buy another Sealy, or anything from Penneys ever again.

ComplaintsBoard
L
2:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 12/16/2006 we purchased two Serta Genesee Top Mattreses from Mattress Warehouse. The sale at the time was ...buy one mattress and get the second one free. We bought the queen size mattress and opted for a single mattress as the free one. A year later, we had the queen mattress replaced because it sagged terribly. It was used on a daily basis. When...

Read full review of Serta
ComplaintsBoard
S
7:18 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Serta failing after 5 weeks

I purchased a Serta Mattress 5 weeks ago. After 2 weeks, noticeable
indents began showing up in the mattress . . . it has a worn look
already . . and is already sinking in the center. The rep for
Serta came to my house (Darrell) and told me it was normal
wear for a mattress. He said it is only sinking 1/4 inch NOT
and in order for the warranty to be effective, it has to be
sinking 1 3/4 inches. He told me to turn the mattress ever
2 weeks. (i am 72 years old). I am not a big person. Less
than 140 lbs. I sleep alone. This mattress cost me $1800
. . . It is a Serta Dunmore Plush Top.
I have been seeing the Mancini Mattress Sleep Store commercials on television where Randy Mancini is saying he wants customers
to be satified with their purchases . . .well I am not a bit satisfied.
This mattress is no better than the four year old mattress I was
replacing.

Read full review of Serta
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
V
3:54 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Serta Scam

I paid close to $1200.00 for a Serta Mosaic Mattress, Queen Size. I was delivered in a few days and after a week; I noticed that one side of the mattress had a 3-inch depression. I called the store and was immediately referred to “Joe” in the warranty Section. I then found out, that a mattress made by SERTA could not be exchanged for a new one. They insist on sending someone out to the house within a two week period to “inspect “ the mattress. After waiting until March, with no response, I called Serta in Maryland and they are about as clueless as can be about customer service. They kept referring me back to the store and after 2 weeks of phone calls, they reluctantly agreed to send some one out. After another 2 weeks, I gave up and will never buy another Serta product. They seem intent on waiting you out until you give up. Any buyers please use a Regular Credit card that a payment can be stopped. My mistake was using a bank debit card.. A hard lesson to learn!

Read full review of Serta
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
11:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Serta sagging within 6 months

In good faith I purchased a set of Serta Monet Elite Firm Queen size mattress . I begin to notice that the mattress had begon to sag after about four to six months after I purchased them . I contacted the store and was told to contact the service center, which I did. The serviceTech came out and
measured the dept of the sag appx. six different times . I made a DVD and took It to the store where I was told By the manager that it would be sent in inner store mail and I would be contacted and I never heard from the again.I bought insurance and had a foryteight month warranty. I even contacted The Serta Company and was tol that the personell at the stores were trained.The tech was very nice and confused as to why they just wouldn't exchange them Even tho I am VERY dissatified whit the services I hav recieved I still contiue to pay my bill, . It is truly poorly made and someone should take responsiblity and give me what I am paying for. i bought them because I need firm mattress for my back

Read full review of Serta and 1 comment
Hide full review
1 comment
Add a comment
S
S
Sertahater
Washington, US
Sep 24, 2011 5:33 pm EDT

Piece of junk. Started to sag within months of purchase. Terrible back pain after a night sleep on it. Decidedly, Serta refuses to do anything about it. There is little a technician can do about it. This is not car mechanical problem that can be fixed. It is a flaming mattress. Never ever will I buy Serta again!

ComplaintsBoard
D
8:32 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Serta DEFECT MATTRESS

My name is donald barrett, I purchased a serta queen size mattress sept.2007. Paid by check 867.99. The mattress is sagging in the middle, and is coming apart from the edge. It is almost impossible to get out of the bed. I have a 10 year warranty on this mattress. Please advise me what the next step is to correcting this problem. I spke with the salesman at mattress warehouse. He said we had to email you. Please email me as to when this problem will be taken care of..

Read full review of Serta and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
W
W
wyrosjr
whodat, US
Jul 10, 2009 12:58 pm EDT

lol seriously Fail

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Serta contacts

Phone numbers

+1 (888) 557-3782 +1 (888) 708-1466 More phone numbers

Website

www.serta.com

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.