United States - 30360
American Mattress sold me a bed with me assuming the warranty is good. I was never told there would be no warranty on floor models... The manager told me it had to be assumed that this is the reason he was selling this mattress so inexpensively. I was never told there would be no warranty. I called the Serta Rep. Serta rep tells me no warranty can be applied to floor models... I told them both I would have to take my complaint to corporate... this mattress was m.s.r.p. $1599. I bought it for 599 5 months ago...
I have 2nd $1300 pillow top serta king mattress within 1 year. Both formed sinkholes on both sides. Wake up with sore backs. What junk. I am going for my money back or exchange for a good old plain firm mattress. Probably will end up putting this out to the curb, and write it off as a loss. Where do we go from here after 2nd replacement... junk junk serta products stink just like the wet sheep on their products .this seems to be the standard complaint from many people who own this junk. Can’t wait to get rid of it real soon
we purchased a perfect serta mattress in September 07, from day one it had a bulge in the middle, thought it would go away, did not. we called sears co. where we purchased it, they gave us a phone number to call Serta, called the number they said we had the wrong number to call in complaints, did not give us another number to call. since we would be away for a few months we decided to wait until we returned and try again, we are very displeased with the product, our friends probably will not be buying this product, we wanted a service rep to come out a look at it and possibly replace it, no luck. I am a business woman and I have a motto, you might have heard of it. THE CUSTOMER IS ALWAYS RIGHT. YOU MIGHT TRY PRACTISING THAT.
DO NOT buy anything from Sears that needs to be home delivered!!! My husband and I bought a king size mattress and it was supposed to be delivered on August 1st, well...it never came. We called the next day and the person with home delivery customer service said they would reschedule the delivery to Monday August 4th. We never received a phone call the night before about the time it was going to be delivered, so my husband called to ask what was the time frame of delivery. The person he spoke to said that he couldn't find our information in the system. I am extremely confidant that Sears home delivery customer service has not one competent person working there. After talking on the phone for about 30 minutes we found someone who could pull up our order in their system. They told us that we would be getting our mattress on August 4th but they couldn't give us a time frame. So...Monday the 4th comes, and guess what!!! NO MATTRESS!! So by the time my husband comes home, we call again to find out what's going on. They tell us that they had to reschedule the delivery for Wednesday the 6th. So again, I sit around and wait all day at our apartment for the mattress...and NO MATTRESS COMES!!! By this time, my husband and I are pretty livid. We call again, and they tell us the same crap. "oh sorry, there wasn't a truck en route for your area for delivery, we can reschedule you for Friday the 8th." Friday the 8th!! So, already our mattress is a week late. So my husband and I had little hope that we would receive our mattress on Friday (and we didn't ). We went to the Sears in our area and spoke to a manager (who was very helpful). She spent about 45 minutes on the phone talking with a "specialist". Why they are called specialists, I don't know, because not one person can do the job right!! The manager of the Sears store tells us that she cleared everything up for us and that we should expect our mattress to be delivered on August 13th. So again we wait...and now it's August 14th and still we have no mattress!!!I have talked to 5 different people on the phone with Sears home delivery customer service and no one has given me a straight story. They take my phone number and address and then say "please hold, I'm going to transfer you to a specialist." Then I'm on hold, and no one ever picks up. I called back a last time and told the woman not to transfer me, and if she can't help me, then I'm just going to hang up because I've had it. She then said "please stay on the phone with me, I'm going to have a specialist help you." I don't understand why they have to keep transferring me to a specialist. They should just have a specialist answer the phone to begin with instead of wasting my time having someone else trying to help me. I'm taking the time to type this so whomever is reading it will take my advice. DO NOT BUY ANYTHING FROM SEARS THAT NEEDS DELIVERY!! I would hate for someone else to go through what my husband and I have gone through. We spent a considerable amount of money on this mattress and have made payments on it, yet we don't have it in our possession. We're going back to Sears this weekend and getting our money back and purchasing a mattress elsewhere.
We have had our serta pillowtop mattress for 5 weeks now and it has hills and valleys, I feel like a truck run over me every morning. My husband usually gets up after 4 hours and sleeps on the floor or another bed. Never again will I buy a serta pillowtop. I should have know when you see signs stuck up around different cities for serta pillowtop for sale. Never again will I purchase a pillowtop. They say to turn, but how do you flip or turn a pillowtop. No matter how you turn it you have the same thing.
We bought this mattress on 4/25/07. We spent most of the summer in our vacation home in Ocean City. Even so...
I purchased a mattress and box springs April 2017 from a local Bed Outlet. It was a Marsala Plush set with low profile Box. I noticed that the material that encloses this mattress was starting to break apart in several areas. It was on both sides of the mattress. I call the local manager who came out and inspected and concurred that their was material giving way. She notified her sales representative for Serta here in Arizona and was told that the material is not covered under the warranty for Serta, even though you go on line and see the guarantee of a full 10 years against fault materials or faulty workmanship. I haven't even had this mattress for 5 years and they will not honor their guarantee. My recommendation to folks looking for a mattress is to avoid this well known company as their product is marginal at best.
I purchased a Serta Perfect sleeper the mattress after two months it is sagging on both sides. I wake up every morning with all my muscles screaming in pain from trying not to roll out of bed every night. My husband fell off the edge of the bed the other night. I have called American Mattress in Avon In and their toll free number to no avail. I have called Serta all I get is a recording. I have emailed Serta no response. One thing I want everyone to know is that Serta Mattress Co. does not care about their customer’s have a good night sleep no wonder the gave away little Serta sheep so you have something to count when you can’t sleep.
I purchased a new Serta Queen size Pillow top mattress and had it for three days. I called the company, where I purchased it, complaining of a ridge developing between the left and the right side (in the middle). They replied by saying that a factory rep. was coming into town the following week and they would have him stop by and have a look. He did indeed stop by with the owner of the store where I purchased it. The rep. said to me," well, let me test it." His version of a test was to lie down on the mattress. He did agree, that a slight ridge was there. My reply was, "slight ridge!, you have to roll up hill to get to the other side". This mattress had a full warranty on it. I asked for the mattress to be replaced under manufactures default and I would pay any difference. The reps. reply was ' No!". Serta might say they have a warranty and print that warranty but they do not stand behind it.
Elkins, West Virginia 26241
I purchased a Serta Pillow Top Mattress about 2 years ago and it is sagging and it has been turned on a regular bases. What can I do. This was a 2,200 dollar mattress.
Plz advise smb!