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Sephora / incomplete online order

Posted: Aug 13, 2017 by   User 
Complaint Rating:  0 % with 1 votes
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Sephora advertised that I will get 3 samples free with my online order of $130 perfume. Order notification (order #[protected]) listed 3 samples but when order arrived they were not there. I called customer support and was told that they apologize for not sending them but there is nothing they can do as samples cannot be sent separately. It looks to me Sephora is cheating their customers by promising something they never intended to provide.
Complaint comments Comments (0) Complaint country United States Complaint category E-Shopping

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Sephora Logo Sephora
Customer Care Service
First Market Tower
525 Market Street, 32nd Floor

San Francisco
United States - 94105-2708
+1 323 462 6898
+1 919 781 9467
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