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Sephora / incomplete online order

1 United States

Sephora advertised that I will get 3 samples free with my online order of $130 perfume. Order notification (order #[protected]) listed 3 samples but when order arrived they were not there. I called customer support and was told that they apologize for not sending them but there is nothing they can do as samples cannot be sent separately. It looks to me Sephora is cheating their customers by promising something they never intended to provide.

Aug 13, 2017

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