Last Wednesday, on Feb.5th I was at the Utrecht train station and decided to step into the Rituals store to buy a gift for a friend. I found a product I was interested in and asked one of the staff how much the item cost because there was a price label only for one item but there were three other items on the table. Her exact reply was 'If you can read, you will see that this is the price for it.' I was very disappointed with her attitude and her response and couldn't believe that she had just replied in that manner and tone. I told her that her response was an inappropriate response in any situation and so much the worse to say to a potential customer in the store. The conversation only got worse when she said, 'You don't have to ask me that question. If you can read and I know you can. I asked to speak the manager and, to my dismay, she informed that she was the manager. I also asked her name, but she refused to give me hers. I'm writing this because I do know that, even in this day and age, there are people who are not able to read and write and that such a response from a staff who has been made a manager of the store is really beyond belief. My reason for posting this online is to hopefully inform the real management team at Rituals to be more aware of the message their employees are providing and to more carefully consider managers they have promoted or hired. In my opinion, that particular rude manager is not suited to first of all be in a customer service industry let alone manage other employees and new trainees with her condescending attitude to customers. Needless to say, I voted with my feet. I left the store without purchasing anything from Rituals.