I, too, had Sears/Citibank cite my not responding to the "opt-out" letter by 10-31-09 as they flatly refused to lower my interest rate from the jack-upped rate of 25%. Not Marge nor Supervisor Janine would/could lower my rate deferring to a statement that Citibank is not offering any lower rates. So, I, a customer of 25 years, in good standing, who has her payments programed from her bank account so as not to be late, and who pays more than the minimum am being used by the banking system to recover from the insidious and negligent manner of doing their money/loans.
Who is really on our side here? Yes, Feb 2010 supposedly marks the month that some much needed relief is going to be offered for some. However, this relief does not really help those who have been damaged beyond all financial redemption at this point.
I will survive only because Capital was able to assist me in paying off Sears at a respectable rate of 3.25% - although I will have to pay attention to any unmarked mailings that may occur to indicate a rate increase.