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Sears Kenmore / over the range microwave

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5 years ago we purchased a Kenmore Microwave oven from Sears, Model # 721.63654300

We recently noticed that the glass in the front of the door had slid down partway into the door, leaving a gap at the top to which microwave radiation could leak out. I called Sears Consumer complaints and she told me she had never heard of such a thing, but to unplug it and NOT use it until service could come out. Of course the microwave was no longer under warranty. I was not comfortable with just a quick fix anyway, as that is very dangerous to have radiation leaking into the home. The repair man called me and told me it would cost upwards of $180 just for a new door, that did not include labor charges.

We ended up purchasing a new microwave. NOT a Sears/Kenmore. I will never use that product again. Unfortunately a majority of my appliances are Kenmore, but they do not stand behind their product. Even though it was no longer under warranty, I felt we should have been re-imbursed or credited the amount of the microwave oven. This was a very dangerous situation for my family. I have told many people about this issue with my microwave and will not ever own a Kenmore appliance again.

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Sears Brands Logo Sears Brands
Customer Service
3333 Beverly Road
Hoffman Estates
United States - IL60179
+1 847 286 2500
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