I can tell you right here and now the problem with your order not showing up on time was the fact that;
a: It was being shipped by UPS. Who ever ordered this for you chose the wrong ship code.
b: The reason the associate could not help you is because the associates are no given tracking numbers or anything for these orders.
c: Sears hired contractors to do everything. This is the #1 reason for the ### service you receive at the hand of Sears. There is no accountability for the people who are hired to deliver stuff to the customers.
d: Sears Canada is owned by an American subsidiary of Sears Roebuck who are owned by accountants. These idiots have seperated the company, sold off piece by piece of it, like the Sears credit cards, and made policies to suit the lining of their pockets. They dont care about your satisfaction, they just care about your money.
e: 99.8% of Retail Sales Associates don't give a damn about you!! Beth in Whitby On is the only one I have seen call Customer Service for updates on her customers' orders when there is an issue and that is when she is at home or on vacation. But most of these store associates, as soon as they have your money, and they will lie through their teeth to get that sale they dont care. They wont even do anything to help fix it. They have their commission. Oh well. Sadly.. again there is no accountability.
There is a way you can get back at Sears.
You see.. there is a new initiative happening right now.
Any large item you purchase ie.. fridge, stove, fitness equiptment, furniture that is delivered and damaged the associates have to try to make you keep it damaged.
Yeah.. pathetic isnt it.
Well it worked for me. I bought a $699.99 fridge on sale, reg.949.99. It had a tiny scratch on it, I blew it out of proportion so I could get more money from them. I got $300 back and there really isnt anything wrong with it.
They dont ask for pictures., they dont sent a technician to check. So as far as I am concerned SCREW SEARS!!! Take 'em for what ever you can get, because trust me, you cant get a $949.99 fridge anywhere else for $399.99.
I wouldnt be suprised if they are not belly up in a couple of years.
So, a lot of times it is the people selling who screw stuff up. Sadly the people in Customer Service have to hear all the yelling and screaming and complaints every day and the company does not give them the resources to properly assist you. How do I know. I have a friend who works in customer service.
These associates get ### on every day by their managers. And yes, they do have managers, but they will not take a call. These associates have to answer questions for all catalogue, retail store and internet orders, they have to have knowledge of the parts and service warranties and screens, they have to know how to set up a medic to come out and look at your furniture, determine if in warranty, convince people to keep damaged stuff (associates have been fired because managers did not think they were trying hard enough to keep an item sold).
No longer in Sears Canada is it "Satisfaction Guaranteed". With the delivery sites used, it should read "Guaranteed Damaged!!".
So buyers beware with Sears Canada. If you order products, ensure you screw them out of some money on large ticket items. Keep your receipts files away, because the company will no longer replace them for you if you need to return something. And always document who you spoke to, what day and what time.