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Sears Brands / snowblower

1 Hoffman Estates, IL, United States Review updated:
Contact information:

My snow blower is unrepairable I have had a service tech out 4 times and it has not been fixed. Contract [protected] repair dates with case numbers 3/6 [protected] 3/20 [protected], 3/26 [protected] and 4/16 [protected]. I have reached out to customer service with no results. The snowblower is unrepairable with 4 attempts and multiple parts. I have contacted support and they are unable to assist they keep ordering parts and today Jerry said he had to order a scraper blade but it would not repair the snowblower. SO NOW THEY WANT ME TO TAKE ANOTHER DAY OFF WORK TO INSTALL A SCAPER BLADE THAT WON'T FIX THE MACHINE.

Apr 16, 2018
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  • Ge
      16th of Apr, 2018
    0 Votes

    Hi Ms. Jensen.

    There's no question that some repairs are much more difficult than others. Some can require multiple parts be replaced in order to determine the problem. In such cases, one may find it easier to take the equipment into their local Sears for servicing.

    If you've determined that the unit is not worth attempting to fix further, Sears carries a wonderful line of new snow throwers from which to choose from. Be aware, however, that such an item is seasonal, so you may not find inventory available for awhile.

    Hopefully this addresses any of your concerns. If it hasn't, please let us know.

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