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Sears Brands / refrigerator repair

1 United States

Our refrigerator broke 2 1/2 months ago on March 29. Sears has sent 3 different technicians out on 5 different trips and it still isn't fixed. Each time a technician comes out it takes 2 weeks to get them here and then 2 weeks to get the part to fix it. They have replaced the compressor twice and the condenser once. They were supposed to replace the evaporator last Thursday, but the parts weren't here. The rescheduled appointment was supposed to be today, but the technician did not show up. Now they are telling us it will be 2 more weeks before they can reschedule us. We have rented a refrigerator and will now have to pay another month's rent. The people in the call center do not care about our situation and seem to have no ability to schedule an appointment any sooner than 2 weeks. They have promised us a gift card for our trouble, but have not sent us one. They said it would be 3-5 days, but it has been 6 weeks. We want our refrigerator fixed immediately or a new refrigerator.

Jun 8, 2017

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