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SBI Visa Credit Card / total anomallies in cr. card account-non receipt of statements & nonresponce from service provider

1 India Review updated:
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Inspite of repeated cmmunications on phone.& in writing sent thru' Speed Post & Regd Post A/D, the company remains totaly elusive to requests to send my Card Statements for the last ONE year .On the other hand Recovery Agents are contiuouskly harrassing me on phone though I have been making Regular payments over the yyear -April 07 to April 08 a toatal sum of Rs. 43, 541/00 paid.
I am at complete dark as to how my payments have beencredited & adjusted agianst my dues each month over last one year

Please help me out. Thanks

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  • Ha
      22nd of May, 2008
    0 Votes

    am holding SBI credit card & Card No >the way Customer care handles terrible for this i can give few incidents.
    >1. when i opted for balance transfer in the month of DEC 07, i was promised that "balance Transfer cheque will be delivered to my Office Address on 4th of DEC 07" as per your usual time line 10 days but on request it was promised for 7 working days. When this commet meant was happened i was clearly informed due date is 5th DEC 07 if at all you can deliver with in that then i will go for BT other wise no. she commeted it will be delivered with in due date & that was not happened.
    >When i called on 7th DEC 07 Ms Hemapreya give's me Currier details with sorry for Delay & actual time line is 10 working days.
    >i try to call up Currier people the do not have clear track where the shipment is & they pass on another no to contact no.
    >To get the shipment on seventh itself i spent minimum of Rs 50+ Finlay i could not manage to get delivered only i got promise that it will be delivered by next day.
    >Even that day is also not happened. so i called on 11th Dec 07 to hafeez to check & i given all incident details.
    >Because of Commentmet by SBI Customer care i was relaxed.
    >after due date i was really fed-up with this service & i arranged fund from other source after due date & very next day i got massage from ICICI there was cheque transfer.
    >I checked with ICICI customer care they provided with details of bank.
    >because of delay payment they charged Rs 675/- in the next month statement, this was happend purely because of SBI Commitment.
    >after giving the feedback to SBI Customer care, no body bother to come back with any info.
    >Customer care executives are playing with terminologies which customer can not understand.
    >Every time when i drop the local cheque it is taking 7 to 10 working day's. Because of the SBI cheque Clarence delay customers is finalizing.
    >If i drop Cheque for CITI Bank Credit card it will be cleared with in 2 working days. I have very much confident on it, in Case of SBI really my all late payment charges are depends on SBI wish.
    >I called today i e 12th April 08 to SBI Customer Care one Mr Gopinath he suggest to file a case against SBI Because you facing problem from SBI Credit Card DEP & PROCEED WITH LEAGEL LY IN THE COURT FOR Rs 675/- SBI CUSTOMER CARE CAN NOT BE DO ANYTHING ABOUT IT & for getting clarification on this month statement i was got reply, saying i need to count the 90days from the date of the cheque for BT where in i do not have cheque details, except general info i e bank name & transfer date from ICICI Bank Customer care.

  • An
      23rd of Jul, 2008
    0 Votes

    My experience with SBI Cards is similar. They don't send monthly statements in time some times for months & then demand late payment charges.

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