Last 4 yrs ,I am using my ICICI credit card. I didn’t face any problem with ICICI still now. 4 months back only I got your SBI cards, Throuh SBI Cards representative. From day 1, I am facing lot of problem. Like(name misspent, Date of birth error, statement missing, unable to log call, unable to register in https://www.sbicard.com due to date of birth mismatch)
Without my acceptance and sign, SBI card has charged Rs.3583 for some SBI Life SuperSuraksha (Prem&Admn Fee)..
I didn’t sign anything for this insurance .I didn’t get the statement also.
One day some guy call me on my mobile and asked me to pay that balance, I have shocked. I called customer care lot of time .I didn't get connection.
After long try I got connection on 27th Jan. Through customer care guy only ,I come to know ,I have charged for SuperSuraksha. I told him, I didn't received any statement from SBI for the statement of DEC and NOV. That day I asked him, with out my sign and knowledge, how can you charged Rs.3583.
Your customer care repetitive accepted my point and he told this mistake happened in SBI card.
He told me that, he will place request to cancel that insurance.He request me to pay the min Amount. So I paid the min amount. (That month I have purchased around Rs500.). I apind Min amount Rs750
He told me that, SBI card representative will contact me with in a week. Still now, I didn't get any call from your SBI CARD regarding this. I tried lot of time, I didn't get connect your customer care.
At last one day I got conection,That time SBI Card representative told that “we can’t cancel this insurance now. With in a month we should cancel. Time is over now.”
But that time I didn’t receive any courier or intimation from SBI CARDS about this SuperSuraksha
I send several mail to the firstname.lastname@example.org,I didn’t get reply immediately. It took 2 weeks for one reply
With out my knowledge, SBI card has charged Rs.3583 for the SBI Life SuperSuraksha (Prem&Admn Fee)..
How can I pay? I feel bad about your SBIcard’s customer care.
So I don’t want SBI card.
Last 4 yrs, I am using my ICICI credit card.I didn’t face any problem with ICICI still now.
I broken my SBI cards and send register post to
Manager- Customer Services
PO Bag 28- GPO,
New Delhi 110001.
Again and again the SBI cards representative calling me and ask about balance. I am saying full story. Then they will say.” OK sir I will call you after 5 mins”. But I never get call after 5 mins.
But somebody will call twice in a week and ask the payment. I will tell same answer.