SansuiLed television

Review updated:

I purchased LED of sansui last year.

Sir, it was when we were watching tv and suddenly it got cracked from inside. It was not at all hit by anything. When we took TV to sansui service center they refused to repair and called it an external damage which didn't happen at all by any of us since we didn't touch it even. It does not have any crack or scratch from outside . I searched in internet and this inernal crack happens due to heat or the thermal expansion contraction during on/ off the TV .We were just watching and just closed for one hour. When we switched it on, we saw vertical and horizontal lines coming on the TV. The display panel has gone and sansui has told us that they will replace it at cost of 25000 INR . While the Tv itlself cost 410000 INR how can we give this huge amount when nothing has been done from our side. What to do in such case. Kindly help us to get it replaced by the company.

May 19, 2017
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  • Sa
      May 22, 2017

    Dear Soumya Gupta,

    We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected] and we will put all our efforts in trying to help you out.

    In order to file your complaint, please SMS SVC to 53030 or call our customer care on [protected] prefix with your STD code. Eg: 011-[protected] for Delhi.

    Sansui Customer Support Team

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