scam and cheating
I researched different companies to move my 78 year old grandmother closer to me and my mom. When I came across safeway van lines spoke to Bill Shade seemed very nice at first then the move came he quoted me a price of $520.00 To $640.00 for my grandmothers move at a senior discount rate of $90.00 a hour I said great lets book the reservation and everything was set to go. The movers showed up with a truck to small had to make two trips and did not bring no tools with them and disassemble anything or reassemble anything like was suppose to happen that was part of our quoted price we were paying for then that caused things to be left behind my grandmother and her nice had to sleep on the floor that night because they refused to reassemble their bads at the new house 78 years old and sleeping on the floor crazy. The movers were always taking breaks and did not bring anything to drink they were asking us to supply them with their drinks on the phone bill told me all his movers have been working for the company for 2to8 years they showed with one was with them for 4 years another a 1 1/2 years and one for 4 months and very very bad attitudes rude to us when we had questions or even concerns I spoke with Bill Shade several times and he blew me off each time did speak with his foreman once which just made their attitudes worse if you ask me. Then the move THey broke my grandmother's refrigerator handles right off the front of it shoved right through a door we told them it would not fit in, Brike her glass bak to her cabinet scratched up a bunch of things tipped all her things with drawers up side down so everything was all over the place some we could barely get open Bill told to leave the things in the drawer it will be fine, dented her microwave and the list goes on. So I get the paperwork from the foreman that night and hourly rate is wrong he says the office is closed take this up with Bill Shade in the morning and I do and Bill blows me off all day claiming he has to talk to his foreman and he is refusing to call him back fort me to call back on monday I then say great I have this move job done and now you are blowing me off he responds thats right you had a ### move job and if you are not patient I will not do anything for you and hangs up. Monday comes I call he argues with me again the movers got themselves lost during their second trip back to the house and they were trying to blame on us also. They ended up charging my card $1140.00 he told me it would be $990.00 but that was the wrong hourly rate so Bill offers me $50.00 back which still charges me $990.00 on my card I tried to explain this and he yells at me and bluntly tells me that he has other moves that are more of a priority then I am and I said I guess I will Have to contact a lawyer goodbye that biggest scam artist I have ever been involved with do not ever use safeway van lines they are a huge ripoff.
The complaint has been investigated and resolved to the customer’s satisfaction.
fraud
I was promised $125, 000, and deposit a check for $4875 into my account. Nicole Sutherland. The check is signed Douglas Strif
accused of stealing
I was accused of stealing cosmetics from this store.Instead of checking to see if I had reciept for items I was given ticket for city theft.The judge dismissed the charges, after 3 months of losing time from work, not to mention the imbrassment of the whole ordeal.BSut now it"s my turn . If people would take a stand against this big companies for ther harrassment of customers and employees maybe these big companies would think before they jump. People need to push the issue when it comes to wrong doings buy rich untouchable (or so they think) companies. I"m filing a law suite for harrassment, wrong doing and loss wages form work because the mistake was SAFEWAYS.After this maybe these companies will change there policies.I am also going to let as many people know of this incedent as I can. This chain of stores was very rude and disresectful to me. I have been shopping at this store sence it opened.But I will promise you neither myself or my friends and family will no longer be shopping at this store or any other SAFEWAY! Also the es district attorney has my case.We will see you in court!
Good for you! I hope you win! I hope you taped (audio) or on your cell phone the incident depending on your states laws regaurding taping of conversations. Sue for Harrassment/ Wrongful Arrest Dentention. Make sure you ask for punitive damages. More people should sue in this day of age if not we help people like Mr. Bush and Mr. Cheney succeed. Don't be a yuppie, don't let people piss all over you! I sure don't. I now carry pre-paid legal with me as necessity, along with medicare from ssdi.
customer service
This was the first time I came to that Safeway. The cashier was friendly but kinda slow, I payed with a 20$ dollar bill, after that the cashier then tells all about to make a donation with the change for the breast cancer foundation and I say go ahead. Then she just takes the 20$ dollars and turns to the next customer. I was in a rush too so I left without...
Read full complaint and 1 commentfailure of gift certificate payment system
I attempted to pay for my groceries today with a gift card for $50.00. The cost of the groceries was $57+. I swiped the card and the clerk asked for the card so he could enter it in on the pad for groceries. I had cash to pay for the remainder of the charge. Then he took the card into the closed door room behind the main booth and came back to say the gift card section of the computer was not working today. This was most inconvenient for me and I had to either leave my groceries or pay with a credit card which I did not want to do today. I did pay with a credit card but am not a bit happy.
club card rejected at gas pumps
My club card will not work at the gas pump. It has nwever worked . The attendant will then enter my phone #and that worked until just this week. Now it won't accept my phone no. It said it was an invalid no. It was entered twice and still would not accept it. My phone no. has not changed in 14yrs. According to the attendants, they have been having trouble with the pumps accepting many club cards.
What can be done to remedy this problem? I would appreciate a response. Thank you.
That's not ture Peter. My boyfreind's credit score is over a 1000 and it happened to him too.
We tried to use both of our cards in gas pumps the last several days and it will not work. Tried phone numbers, same thing. Getting real tired of the equipment mal-functions.
misrepresentation
I started to take more notice of info given on the breads that Safeway sells. They have a "baked on" date and a "best before" date. Here's my problem. When a customer goes to buy a loaf of bread and sees that there is a bakery in the store, they assume that the bread is fresh, baked that day. Especially if the price for the bread is the same. However unless you actually check the dates, you won't know how fresh the bread is. Right?. So, how can Safeway sell bread that could be three or four days old at the same price that the fresh bread is being sold at?. They should have a sign saying "day old bread " posted, and sold cheaper.
They sell bread that is pre-purchased from other bread makers ie: bread basket, macgavins, wonderbread, etc. these breads have usually a long expiry date (4 days). They are usually in a separate section, and admitedly have more additives than your regular in-store baked bread. The safeway in-store baked bread, however is usually baked on a replenish basis for the day. and it is usually cheaper. I have seen that bread beeing sold a day after but the expiry date on these breads is usually so short (2 days) that they throw it out regularly if not sold. It is possible that employees miss a few or are just negligent but this bread is baked every morning.
We would like to bring your attention to the fact .that you are selling Hertz animal toys made of Rabbit Fur. This Rabbit Fur is taken from Rabbits whilst still alive. China is a very cruel country with regards to its animals. Dogs, cats, racoon dogs and rabbits are skinned alive for their fur and it is the most horrific death for these poor innocent animals. China has no Animal Rights Laws, and these poor animals suffer sadistic and cruel deaths. The United States and other countries including the E.U. have banned the import of these Furs and Canada will soon join them. Please get rid of these items and join the millions of people who reject any fur from Asia. If you want to confirm what is going on please go to the web site " Animal Fur From China" where horrific undercover video was taken. Believe me it is hard to watch but it tells the truth.
My E-Mail address is, eileenyoung@live.com. Please stop importing these toy mice and we will stop the cruelty that is going on in Asia. Now that you know, you cannot say you didn't know. Thank you on behalf of all the tortured animals in Asia.
out dated items for sale
Safeway during week of 8/18/08 was selling out dated packaged bean sprouts..out dated by over a week.
Safeway during week of 8/25/08 was selling Beckmann's bread that was past selling date by 3 weeks! I counted 10 loaves of bread out dated. This is not new... and dairy products are left out in warm air while workers are slowly putting them in freezer... not a healthful practice.
Ok, so a month ago I was shopping at my local Beacon Heights Safeway when I saw that Safeway Cranberry Lemonade drinks in tetra packs (5x200mL) were on sale! The sign says ' REDUCED FOR QUICK SALE - 50% OFF/$1.00) so I was like "what the heck, it won't hurt to stock up". I made sure I check the expiry date on ONE of the packages and it says 2009 OCT xx so I bought 5 packs. Just today, as I was drinking the juice box, I thought it tasted a little 'bland'. I thought it couldn't be the juice because I already checked the expiry date and must be the new toothpaste I'm using. Just when I was about to finish it, I decided to look at the expiry date which says '2008 OC 25'! By the way, today is 2009 AL 24! This juice expired 6 months ago and they are STILL selling it 5 months it expired! I was outraged! This was not the first time Safeway has been selling expired products - a year ago, I purchased some Safeway Cheese Puffs from them and it was 5 days over the expiry date and STALE! Extremely disappointed - you pay for outrageously overpriced products there and the quality is worse than large supermarkets such as Lobalws!
evening personnel
This complaint should concern Safeway Management: I stood in line after doing my shopping, when a manager/bookkeeper stopped at 'my' register, replaced clerk, dug money, checks out of register, walked off with reg. drawer to a private office. After 3 or 4 minutes, I asked the young clerk how much longer "just a few minutes, she has to close the register, etc." Two minutes later, I got the same answer, so left my cart to find another store. At the time 10Pm Aug 28, other safeway youngsters were a few c/o aisles away, chatting, idly sitting on counter. Prior to this event, rolling my cart past displays, access to the dairy section was blocked by a pallet. I leaned over, set the pallet upright so I could get through. Three 20-30 yr old safeway employees were within 10 feet, busy talking about pending days off. None volunteered his effort to help. There is a bad attitude at this store TOWARD CONSUMERS! NEW MANAGERS WITH AMBITION NEEDED HERE.
I was treated very rudely T YOUR STORE I WAS ACCUSED OF STEALING wHEN ALL i WAS DOING WAS GOING TO GET THE PROPER MONEY OUT OF MY CAR. i WAS HANDCUFFED AND DEGRADED BY YOUR STORE .Now I recieved a phone call acussing me of stealing more stuff All I can say os your store is a piece of ###! Ther is no way I would go back to your store if it was the last one on earth.How dare you treat paying customers like that When I put the word out about what happened you will have no custumers You get what you deserve unless you take your robo cops down a nocth Good luck this will be posted all over the internet
witnessing drug abuse by employees
Recently I visited the san ramon valley blvd safeway store with a friend, drove into the parking lot to park before entering the store, and a female middle aged woman employee was walking to her vehicle. She passed by us, running into me, and wanting to start a fight with me. I ignored the rude woman, and then after she entered her vehicle, she was sniffing drugs. I don't understand why it is safeway nor lucky's drug screen their employees after hiring. This is the kind of hired help we allow to help us while shopping in grocery stores? What is wrong with such a large corp like safeway, to not keep under control their employees? Strung out low life # is what works for safeway in san ramon ca.
rude emloyee
This Safeway has an employee working at the service desk that is extremely rude. I filed a complaint with the store manager, (no response or callback).. I filed a complaint with their regional customer service which was suppose to be forwarded to both the store manager and the district manager (no response) This incident happed on August 9, 2008 @ 9:13am...
Read full complaint and 1 commentEmployee harrassment
I'm an employee of Safeway Corp. (PHX Division), I am be accused of wrongfully of inappropriate behavior in the work force. (Store #255) I have lost my temper with the following : customers being loud and rude, work load and being short staffed an hours being cut, from 8hr shifts to 5 maybe 4 hours. BUT NEVER EVER INAPPROPRIATE BEHAVIOR among another EMPLOYEE as I'm being accused of. Fact : the accuser has a history of making these statements. An should have further review upon knowing this of their character is in questioned. But, if I have done any wrong in any way, it's pure accidental and not intentional by any means. Her name is Xenia : all purpose clerk in the Bakery Dept. At Store #255, 1551 West St. Mary's Blvd., Tucson, AZ. 85745, ph# [protected].
Safeway ca santa cruz soquel.- hostile work environment, violates rules policy for empolyee
job discription.
Well my advice is to you that you write down and document but do it in the privacy of your own home.The reason why they doing this is you right now are going thur contract negotiations like we are in Chicago .I would not give out the information like you did .
Non availability of advertised items
I have avoided Safeway like the plague because of their mis-leading ads. Their standard answer is "oh, but that's not on sale at THIS store", when the ad is in the local newspaper. Slowly I drifted back to Safeway because my bank branch is located in the store. Today I looked over the ads, chose three items, and the clerk said, OH, not at THIS store. Also, for example,
there was an ad for Cantaloupes $1.00. The sign inside the store said $1.88. No explanation. No one cares. The clerk just shrugged his shoulders as in "the hell with you". Never again. I have many alternative places to give my money to. And I won't even buy gas there ever again,
I am one annoyed consumer and I don't need to me annoyed. This is the first time I've ever been annoyed enough to email anyone. And I expect that Safeway will just shrug it off. They deserve to go out of business.
Dan is an idiot
That is the general attitude of employees at Safeway. The store at Mineral and Broadway is a prime example of poor management. The former assistant mgr. Robert Arrington is incompetent along with the former store mgr. Richard Wiles, both are rude. The new liquor store was nice when it first opened they had competent help who knew their products and could offer good sugestions, but these employees were laid off and now we are stuck with the incompetent manager Tom who can't tell a chardonnay from a pinot gris and couldn't recommend a wine for dinner if it bit him. Congratulations Safeway for ruining a nice liquor store, I'm sure all of the liquor stores in the area that were afraid that Safeway was going to take away their business are relieved to see how you fumbled the ball and actually increased their business. I will never give Safeway another penny!
Cream cheese molded and smells also it went bad before the best buy date
Times are tough and it just bugs me that a store such as this, would let this just pass by . Not only did I have a issue with this cream cheese, but I also have a issue with the milk. I wanted to enjoy my cream cheese on some french bread, what do I find when I open the lid, it's molded, it smells will I cant eat that, instead I have to throw it out, and that's a waste and a waste of money. This cream cheese hasn't even passed it's best by date which is Sep 20, 08, the milk had the same issue of the best by date, what is going here? Come on guys you need to do a better job, this just doesn't look good, I think I'll shop elsewhere, I cant really afford to throw food away.
The bad product has nothing to do with the store you idiot.
Merchandise availability
Slowly but surely, Safeway is dropping all the brands that I like and replacing them with its own brand. For years, I had been buying Mrs. Butterworth's Lite syrup until, suddenly its availability was spotty at best. Finally, the store just stopped carrying it. It still carries the regular Mrs. Butterworth's and the godawful sugar-free stuff (I don't mind less sugar, but I do mind the fake chemical sweeteners). You might think it's because the demand dropped, but at the same time, suddenly a Safeway brand of "Lite" syrup showed up.
I went looking for Saran Wrap, which is the only brand of wrap that has the right amount of hold. Safeway's brand is awful. It has little hold. And Glad's is way too clingy. Guess which brand is missing from the shelves? Yep, Saran Wrap.
Finally, the store has dropped the Ruffles Reduced Fat brand. It's just like the Mrs. Butterworth's deal. Safeway still carries the godawful stuff with Olean. But just carrying the product with less of the bad stuff without a substitute chemical component doesn't seem to be in Safeway's DNA. I haven't yet found a Safeway brand of low-fat ripple chips.
But I am so tired of finding products I have bought for years and years just disappear. According to the company Web sites, these products are still being made and merchandised. Just Safeway has dropped them.
Yes, I do know that Safeway's profit margin is much higher when it sells its own brand. But I don't shop at Safeway to increase its profit margin. I'm happy if the company can stay in business, but I shop there to find products and brands that I like. I don't want to be sold on a similar brand.
It's like the time I told my husband to get pickles, and he returned with one type of pickles--not the brand I'd requested. "Pickles are pickles, aren't they?" he asked. Well, no. They're not. Different brand pickles taste different. Different chips taste different--and there is no other non-baked, non-Olean-laden, lower fat ripple chip on the market. Different syrups taste different. Different plastic wraps cling differently.
Please, Safeway, stop dropping my brands.
The 8th and Linclon Safeway is outdated, has poor service, limited selection of products, old produce, slow service all the time. To make matters worse they have every homeless person in the city hanging out there in or near the parking lot. I am discused with this Safeway and will drive across town to shop even though I live 2 blks of the store. Clean this place up and hire new management. If not plow it over for a WALMART.
A rude and racist counter person at safeway, yelled, and said racist remarks at me. her name was kavinder
Awful customer service. The manager didn't care that I wanted to rent a carpet cleaner on 8/21/08 at 6:15pm. Someone was on a break and was suppose to be back in a half hour so I waited. That person never showed up. Nobody really cared that I needed help with this simple service. They acted like I was the problem, not them with their awful customer service. I am absolutely disgusted with those people who work there. Unbelievable.
i have reported it to both customer service and management but nothing has really been done about it. but im not going to complain in terms of them. a individual who is a cashier/checker at store 1956 is prying his nose into us courtesy clerks business by bossing us/pushing us around about go backs.
I am employee with the 1956 store and i want to make a complaint about a new employee named luis who is a checker at that location. wether or not he is joking around, i dont appreciate him asking stupid and personal questions. like do you have a girlfriend, are you a virgin, and etc.
I was very upset when I went to buy Mrs Buttersworth and it wasn't there!
Maybe we shoul just stop going to Safeway if they're going to replace our favorite brands with their brand!
This sounds terrible! Are you ok?
what exactly did this employee do
Thats kinda sad... that you have to be told to do your job that is
Tell your manager! Like anyone will hear this on the internet.
mail coupons
Received 30 Days of Savings for YOU mailer to my home - it had 10 items listed for me to receive discounts on and 4 $10.00 coupons off $50.00 + purchases at Safeway stores. I shopped for a large order, drawn in by the savings on the mailer, and when I gave it to the cashier I was told it didn't apply to their store. I spoke to the manager and he didn't know about the promo but agreed to give me $10.00 in cash. I purchased milk stated as $1.79, bananas as .39, & strawberries as $1.49. I paid the regular price on these items - $2.49 for milk, .59 for bananas, & $3.50 for strawberries. I am angry to have been lured in to a Safeway store by false advertising -- I know many other people were having the same problem -- I want to be compensated in some way by Safeway because of your unfair business practices. During this time of higher food prices I would think you would be doing everything you could to entice people to shop Safeway, and not mailing bogus coupons that are denied at the very end of a shopping trip.
http://www.youtube.com/user/SuperClassaction?feature=mhee
Caught on Camera HOME FOR RATS INSECTS, RUSTY DIRTY SHOPPING CARTS ..SAFEWAY AT 116 University Blvd., Silver Spring Maryland [protected]
send your complaint to these top safeway managers we are working on a class action save your emails
http://www.youtube.com/user/SuperClassaction?feature=mhee
Steven.Burd@safeway.com
Bruce.Everette@safeway.com
David.Bond@safeway.com
David.Stern@safeway.com
David.Ching@safeway.com
Donald.Wright@safeway.com
Jerry.Tidwell@safeway.com
Kenneth.Shachmut@safeway.com
Larree.Renda@safeway.com
Melissa.Plaisance@safeway.com
Robert.Edwards@safeway.com
Robert.Gordon@safeway.com
Russell.Jackson@safeway.com
Safeway Pharmacy is under investigation for the use of sub-standard generics, mislabeling pharmaceuticals, negligence, professional misconduct, incompetence, prescription errors and HIPPA violations. If you have concerns or complaints about Safeway Pharmacy please contact: California State Board of Pharmacy ** ** **.
http://www.consumeraffairs.com/supermarkets/safeway.html
Two of our local Safeway's stores are placing HUGE yellow sale stickers directly above rows of boxed burgers that are not actually the product that is on sale, but you would need to be considerably taller than I am, and carry a magnifying glass, to be able to see the fine print. Furthermore, the burgers that the sale price applies to weren't even available! On the same shopping trip, I feel for another piece of deceptive marketing: one of the end-cap freezers was filled with assorted BlueWater fish products, large sign: "selected varieties, $5.99"---so, I took the Haddock. I didn't see it at the time, but it rang in at $12.99--not one of the "selected varieties" apparently, but there was NO OTHER PRICE POSTED to clarify that for the consumer. ARRGGGH! Safeway's just alienated another consumer over two $7 deceptions.
diamond heights store
I have been shopping at this store for many years and have come to know most of the staff. I must say, that the manager, Grace, is the most unprofessional I have ever seen! Not only have I seen her belittle her staff in front of customers but I have two horror stories to complain about. I was not going to complain as several of her staff members have said that if a complaint is made about her that she will make their lives miserable, but, enough is enough.
A few months ago I was shopping in the evening, around 8 or nine P.M.when I overheard one of the bag boys telling the manager that he had had an accident in his pants and that he needed to go home. The manager told this poor guy that he had to stay or he would be written up! I was horrified when I saw him bagging groceries! The entire front end of the store smelled of ### and most of the customers were covering their noses and mouths to try and not smell the stench that this guys accident had caused---plus, he was handling our food! The checkers were terribly embarrassed and the bagger was completely ashamed!
This is beyond a health issue--it is completely wrong! My second story has to do with two people that have checked me out, in the past couple of months that were very obviously sick. One of them said that she had a strep throat (one of the most contagious infections there is) I asked her what she was doing at work and she said that her boss will make her life miserable if she didn't come in two work, including cutting her hours and giving her shifts that she knew would be very difficult to work!
This happened on another day also and I have seen it way too many times over the years! How could she do this to these people? What kind of manager is this woman? I hear nothing but horror stories about this woman from the checkers and the bag boys! Why is she allowed to be managing a store with this kind of unethical behavior? do you people ever see this woman in action or ever talk to your workers in the stores?
Not only did she expose many customers to disease and horror but she treats her staff like crap! Please be aware that she may go after the person that had the strep infection, if she recalls that time.
I want to hear back from Safeway on this matter! I want to make sure that the powers that be will read this and take some action! How will I know for sure that Safeway read this complaint?
i heard she's the one that smells like that ###
Here, you can read an entire article prattle on about how Grace Louie is "Creating Opportunities for Youth with Disabilities", in her own words: http://www.ncset.org/publications/essentialtools/ownwords/part10.asp
terrible experience
I went to safeway rivermark today 7/13/08 @ 2:30 pm and picked up a premade birthday cake. I asked the woman behind the counter if someone could write Happy Birthday Candice. She asked the oler Oriental gentleman behind the counter and he said No, I'm too busy, SHe said "You're too busy?" and He said "yes". She then told me she will do it but cannot guarantee me how it looks. I tld her forget and Give me the cake, I will put it back.She looked at me stunned. I then yelled to the man in the back "Thank You", I picked out an ice cream cake and paid at the front register. I asked to speak to a manager but spoke to a cashier. She then called up a manager and told him what happened. He never came down to talk to me. She told me he will take care of it. I don't feel like I got any satisfaction. I will definitely go see the manager when I return to safeway. I have a family of 6 and spend a lot of money buying groceries there. If I get no satisfaction I will shop elsewhere.
Maybe the guy was too busy. The world doesn't revolve around you... b*%$#!
safeway driver destroyed my fence
Today, for the first time, I received a grocery delivery from Safeway.com. While pulling into my driveway, the delivery person hit my fence, snapping a concrete-imbedded pole at the point where it is embedded in the concrete.
The driver asked that I not call Safeway as this was his second accident in one week. He offered to repair the fence and gave me his phone number so he could repair the damage without incurring another offense to his driving record.
My landlord asked that I call Safeway to report the accident. I called the Safeway customer service number, was asked if I knew the delivery persons driver's license number (I didn't), but I had a record relating to the delivery. I asked about safeway.com's policies re destruction of property and the customer service rep said she'd file a complaint for me but couldn't provide further information. I was also told that it would take two working days for my complaint to be filed with Safeway.
The complaint has been investigated and resolved to the customer’s satisfaction.
This review is of the (central) customer service, not the markets.
Customer service either by phone or their Web form is incredibly useless. Why they encourage such communication is a mystery, as I've found on each of several occasions that it's just about impossible to get any information or help in that manner. You will lose your time and gain nothing but frustration.
It happened on 8-26-08 @ 21:10
In the recipt it says 'You could have save $$$ i Join the Safeway
club. Not only the cashier didn't let me know about that. I actually put the card on the counter and he neglected it until I
asked did you screen mycard and that was after I paid in full.
When I checked my recipt later I found out that I was charged an item that I didn't purchsed. Not only I was charged but I was TWICE for that item . Is that careless or cheating ?
they can care less
Safeway is the only store in our small town "Chewelah Washington" and for that they are raping us on the price of goods. Boycott Safeway, drive the extra mile. Safeway can care less how long you have to stand in line also. It also seems that the local Safeway only employee's the low IQ people. Every time you ask them a question they can not answer it. No matter what you ask them. Management isn't much better, they give you the biggest BS story you have ever heard. Come on when will it end? If anyone from the Chewelah area reads this please shop somewhere else, also write your comment...please.
The complaint has been investigated and resolved to the customer’s satisfaction.
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THIS COMPANY BORDERS ON ILLEGAL AND ABUSIVE. I WILL CONTINUE TO POST ON HERE TO HELP PEOPLE NOT FALL VICTIM TO THEM, LIKE I DID. STILL WAITING FOR BILL SHADE TO CALL 2 YEARS NOW! PLEASE FIND ANOTHER COMPANY TO MOVE YOU. THERE ARE SOME GOOD, REPUTABLE COMPANIES OUT THERE. I HAVE MOVED OVER 12 TIMES, ALL ACROSS THE COUNTRY AND HAVE NEVER BEEN PUT THROUGH WHAT THEY PUT ME THROUGH. MOVING IS HARD ENOUGH AND THIS COMPANY JUST PUNISHES YOU, AND COULD CARE LESS. LOST SO MANY THINGS IN THE MOVE THAT ARE NOT REPLACABLE. DO NOT USE THIS COMPANY.
As I stated in my previous letter...this company in horrible. They should be put out of business. I'm still waiting for my phone call from Bill Shadey...going on 2 years. If you notice, every time someone writes a bad review, one pops up that is good. I believe it is someone from their own company. I will continue to watch this site and I hope people are smart enough (I wasn't) to google them and find out how unprofessional (boardering on illegal and abusive) they are!
Safeway Van Lines is the absolute WORST, WORST, WORST moving company ever. This company needs to be sued. See my email to Bill Shade:
November 2, 2009
Mr. Shade,
My name is Zainab Hughes, following up on my voice messages left on 10/31/09. I used your services for a move on 10/31/09 at approximately 8:28 AM. Upon arrival on 10/31/09, there were three men from your company, Safeway Van Lines to move my personal belongings from address 9939 Greenbelt Road, Lanham, MD 20706 to the Self Storage Plus, located at 10108, Greenbelt Road, Lanham, MD 20706. One of the movers, name undisclosed, even after several attempts of asking him to disclose his name, behaved in a manner unfathomable to anyone’s imagination. After spending only 38 minutes to remove the few items from the apartment onto the truck, we drove less than two (2) minute across the street to the storage to unload the items. After another 26 minutes into the three men unloading the items, this one particular man (once again, name undisclosed to me) placed the iron portion to the leg of my dining room chair on top of my leather sofa, pressing against the leather in a fashion which was not acceptable by me. In fear that over time, this iron will puncture a hole into the leather of the sofa. I therefore asked this man to simply reposition these two items. He gazed at me in a manner which made my skin crawled and asked “are you freaking crazy”, “are you crazy, the freaking storage is too small” repeatedly. As can be imagined, I was in shock and could not respond immediately. Whilst his partner stood a few feet away continuing to re-arrange some of the other items in the storage room. While the third man was on the deck outside pulling out more items from the truck.
After my temporary shock wore out from this man’s insane comments, I asked if he was the one that was crazy. He then proceeded in pointing his finger at my face, in close proximity and shouted “### you”. At this point, I retaliated and told him to “### off and back off from my face”. I then told him that unless he moved back immediately, that I was going to call the police in three seconds. He responded by saying “call the police, call the police”, “###, you, ###, you, I will leave right now”. While this man still carried on with his rant, my cell phone rang from my pocket and I immediately answered to hear my cousin’s voice in the background. Whom then asked me who that person was cussing at me. I briefly explained to her what was going on and asked that I called her back, as I proceeded to record what was going on from my cell phone. It was only then that this mad man calmed down, as he saw me pointing my phone recorder directly on to his way. Which by the way, I announced to him that he was being recorded at that time (as is to be done by law). From that point forward, he said no other words as one of the storage employees came around to my area and started talking with me and getting an idea of what was going on. After explaining to him what occurred within the span of 3 minutes, I asked if they would be able to provide the recordings from their monitors that captured the whole scene. The storage employee answered to me that if requested, those recordings will be produced, especially in a court of law. The employee then asked that I stopped by the office before leaving. Which I did. Again, at the moment in which your employee saw that he was being recorded, he immediately changed hid demeanor. At the end of the move (which took less than 2 hours), I paid my balance of $250 in full and signed the paper work tendered to me.
Throughout this episode, I called the office and left two messages, which the same insane man stated I was “wasting my time, as the office is not open on Saturdays”. Nonetheless, I left a message for someone to return my call first thing Monday morning, which no one has, as of 11:49 this morning.
Aside from this madness that occurred, I was not able to locate the screws removed from my bed. One of the three men requested on the day of the move that I provided him with a Ziploc bag for him to place the screws into the bag as he removed them. That bag was never returned to me at the end of the move. I immediately need for that bag containing my bed screws to be returned to me.
To simply state my disgust and horrifying ordeal with this company would be an understatement. I am looking to speak to the manager of this company to determine the next steps to be taken from this point forward. I await a response to both my voice messages from Saturday and this email today. I’ve also called the office this morning at approximately 9:07 AM and was told that Mr. Shade was out of the office until tomorrow, 11/3/09. Clearly, someone is there at the office and should be in receipt of both this email and my voice messages. To date, Bill Shade is still blowing me off, no returned calls, he claims I'm not a priority and that he's not the manager, even though his signature line states clearly that he's the "General Manager".
The service I have received from Safeway Van Lines has been the worst of all the moving services I have ever used. I tried to do a one-day move and am still waiting on my furniture four days later despite multiple promises of quicker times. I will write a full complaint when I have finally received my furniture. If that ever happens.
Very dissatisfied!
Hi, My name is Guy. I have done research on this Company. They are a qulity Company compared to some of the others out there. They employ full time employees, Have a B rating on BBB, are certified through American Moving and Storage Association, Licsenced, Insured. The contracts are all very simple, with no surcharges, or hidden charges.
In comparison, in my research, there are over 30 companies that do not have these qualifications in the Metropolitan area alone. That is a scary thought. So many "Fly by Night Companies" out there so to speak.
Certainly no company is perfect. But, in my search, this is one of the better Companies out there. There are a few good companies out there, and I would rate Safeway Van Lines amung them. I talked to Bill, the manager during my research, and he indicated that there are a few who strictly deal on emotion, and then there are some, when you attempt to make a mistake right, you just can't please no matter what. It seems that may be the case in this complaint.
My name is Tom Tholl. I had a local move with Safeway Van Lines on December 23rd 2008. They provided a service that was impeccable. I am older, and can no longer pack much less move, and it was a pleasure watching how these young men went about the packing process. The cost was a few dollars more then Mr. Shade had quoted me, but well worth it. All of the terms of the contract were met.
I was so impressed that I called Bill to have him send me some business cards, and upon receiving gave them to my Realtor. In my opinion, don't hesitate to use Safeway Van Lines. They are a Proffesional Company all the way around.
I used this company to move from Arlington VA to Fl. I have moved 12 times in the last 25 yearss and it was the worst move ever. I actully consulted with a contractual lawyer in DC and am still seriously concidering sueing for malpractice. They should not be in the moving business.
Three packers showed up...2 could not speak english at all. They asked if I had markers (which they did not bring with them) and asked if I wanted the boxes labeled...no I want my Kitchen stuff brought up to the third floor bedroom! I ran to the store and got them markers...which the proceeded to miss or not label at all, due to the language barrier.
I ended up packing all the hanging clothes and closet belongings because they were moving so slow. They left things in every room...at the end they told me they we're out of boxes and were hand carrying some breakable things down to the truck by hand.
Then they show up in Florida...2 men...1 only speaking very little english...say they won't unload truck without getting paid first...my husband was on his way back from the bank with cashiers check...which is how I have always paid for moves...they say no cash only!...so my husband has to drive back to the bank...they are calling Bill and complaining I am holding them up from unloading.
As I unpacked my stuff the crying started...precious pieces of crystal inherited from my dead mother are shattered to smitherins...a 100 year old marble clock was put in a box with not packing paper and was crumbling...dining room hutch made my grandfather scratched and gouged...puncture holes in the slipcovers of my new couch...couldn't find drawers for the hutch which were filled with 3 sets of silverware...called Bill flipping out over the drawers and silver and he was rude and totally unsimpithetic.
My service for 12 Rosenthal china was packed so poorly...instead of dishes standing up in the box, they were placed down flat...what packer would not know that! It was such a nightmare...called Bill and told him he had to find the custom drawers and silverware, he said they would search the warehouse and get back to me...that was in on August the 5th it is now January 8th...not a word from Safeway...I did find the drawers filled with silver in a box with no packing paper what so ever...labels boys room toys! which I almost put in storage...thank God I opened it! I can't tell you all the lamps, pottery, dishes, to much to even list the were shattered and broken ( every lamp)...it was more than I could stand...I had to just let it go because it was causing me so much stress and being a stage 3 cancer survivor...it was the healthiest thing for me.
The lawyer in DC is more than willing to take my case on contigency, I'm still deciding...(I took detailed pictures of everything). PLEASE DO NOT USE THIS COMPANY...THEY ARE AWFUL, DISRESPECTFUL AND SHOULD NO T BE IN THE BUSINESS OF MOVING ANYTHING...OTHER THAN GARBAGE...BECAUSE THAT IS WHAT YOUR CHERISHED HOUSEHOLD PIECES WILL LOOK LIKE AFTER THEY ARE THROUGH WITH THEM! CONSIDER YOURSELF WARNED. NOT TO SAY THE MOVE WAS DOUBLE WHAT I PAID TO MOVE FROM FLORIDA TO VA A YEAR EARLIER.
I have used this Company 3 times, as they were reffered to me by sister, who has also used them on her move to the west coast. Each time I found them to be professional and curtious and hard working from the point of contact to the end of the move. I realize that all things in life don't go as expected, but I will continue to reffer Safeway Van Lines to anyone who is in need of a move.