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Overcharged
I had booked online for hand luggage only from Liverpool to wroclaw(poland). I was due to attend a funeral and had had to pack an extra suitcase to take with me. When I arrived at the airport at 5am(Flight due at 6am), I was aware that i had little time. I went to the check in desk and explained that i had brought said suitcase and asked wheher or not i had time to check it in. "Yes, you have plenty of time", I was told. I was given a receipt and instructed to go to ryanair's desk to pay £28 for excess baggage. the queue for this desk was long and visible from the check in desk(ie to the man who'd told me i had "plenty"of time)and i stood there for approximately 20minutes growing more and more anxious. The ladies behing the desk were in no way capable of dealing with the amount of people like myself awating flights. by the time i got to the desk and paid for the excess baggage, it was 5.25 and i was panicking. I was given two sheets of paper and had my original print out from the online booking taken from me. I took these and ran as quick as i could to security. It was only when i arrived at security-some considerable distance away-that i was told these articles/receipts were not the boarding card i should have been given. I therefore had to run back downstairs, apolegetically barge past the still huge queue, where the monosyllabic desk clerk passed me the boarding card. Needless to say, by the time i ran upstairs to security(again-even after being kindly rushed through it by airport staff)I had missed my flight. I got to the gate at 5.55am and was told I'd been offloaded by the captain...along with three others. my suitcase had, however gone with the plane!
I did not complain at the time as there was really no-one to complain to at the time, plus i know how it is to work with angry, unreasonable customers and how little help they get and of course the plane had left;it seemed pointless going crazy about it. I requested an address/email/phone number to address my complaint to and was given a fax and address of head office in Ireland. i would just like to know How and why i was not given my boarding card..how they can offload me-due to their ineptitude, yet take my luggage(!)and then be so disinterested when i'm trying to get an alternate flight. There was no instruction from the staff at the desk and i was told i had plenty of time. Also when i realised the predicament of my situation i went to the desk again to enquire about next flights and the whereabouts of my luggage, the staff were so clueless(they told me it would"definitely"be in baggage reclaim and they didn't know where wroclaw is...?!)I had to bite my tongue. I have flown with ryanair on numerous occassions and have never had a bad experience before..but this one cost me valuable time and money at an awfully difficult time. the case contained clothes for both myself and my fiancee's sisters' funeral.
I eventually had to get a flight to krakow-300kms from my final destination through easyjet at a cost of £98, one way and then a grieving father to drive and pick me up at 8pm from that airport.
The complaint has been investigated and resolved to the customer’s satisfaction.
Scam charges
Booked return flights to Glasgow. Have been charged £19.00 for booking by debit card. Have been told they charge £4.75 per person per flight. Am aware they make a small charge for debit card purchases as i have flown with them before. Does this mean that a family of 4 making a return flight to Dublin for example will be charged £38.00 just for paying by debit card, surely this is obscene?
The complaint has been investigated and resolved to the customer’s satisfaction.
Scam artists
I booked a return Flight to Dublin for two people with Ryan Air, I paid by Debit Card and when i received my conformation i noticed i was charged £19.00Debit card fee. This amount for a Debit card is a total rip off by Ryan Air. My total fair return was only £30.00, GBP taxes, , Fees and charges amounted to £72.48 with a separate Debit card charge of £19.00.
We are all very aware of the hidden charges that Ryan Air attach to their bookings.The public think they are getting a good deal when in fact they are been ripped off. Ryan Air should have to show the the total price of the Air fare like the other Airline.. I now hear they are going to start charging £1.00 to use the Toilet. What next Possible a seat tax or maybe a charge for breathing Air in the cabin.
I can supply evidence of the charges made and will give any information that may be required.
The complaint has been investigated and resolved to the customer’s satisfaction.
Pushed for time
A description of the good or service offered and what happened. I recently made a booking with Ryanair flying from London Stansted to Rome Ciampino on Wednesday 19th March 2017 (Flight number FR3002). The flight was scheduled to depart at 6.10am. When I arrived at the check-in desk at 5.32am aware that it should have closed 40 minutes prior to departure I assumed I had therefore missed my flight. However, the agent at the check-in desk accepted me on the flight and proceeded with my admission.
By the time I had finished the check-in it was already 5.37, I then made my way to the Security Control/Departure Gates entrance.
The queue started from outside the actual Boarding card and liquids first control. I kindly asked if I could jump the queue but I was refused. By the time I passed the Security control including the footwear control it was already 5.56.
At this point I began my run to Gate number 54 (the last Gate of the Airport) without stopping. I arrived at this Gate at 6.05. The Gate was now closed and I was not allowed onto the flight.
I strongly believe that if YOU allow a passenger to a late check in, it is your responsibility to give them enough time to arrive at the Gate.
This situation put me under a great deal of stress having to go back to the help desk and having to speak to very rude customer service agents, who advised me to pay £257.62 to be able to get onto the next available flight.
I then asked to speak to a supervisor who tried to help me with my issue but I was then told that according to Ryanair terms and conditions I had enough time to arrive at the gate. Even though I had just explained that I could not in fact make it because the time given was just not enough to make it to that specific gate.
Following that conversation I then had to wait 2 extra hours to collect my luggage and missed the next flight to Rome, which luckily hadn’t been booked yet.
Later on that day I then managed to book Flight FR3006 to Rome Ciampino departing at 12.45pm. I had at this stage been in the Airport for 7 hours and missed a very important business meeting, thus resulting in a substantial loss of earnings.
The complaint has been investigated and resolved to the customer’s satisfaction.
I recently traveled to Germany with Ryan Air. I had a small case which I checked in, a handbag and laptop bag. When I checked in I was told that unless I could fit my handbag inside the laptop bag, I would be charged. The handbag would not go inside the laptop bag, so they charged me £40. The ticket cost just £80 return so the cost of the laptop bag cost same as one way flight! Be aware, be very aware!
cancelation
I was booking to flight from Italy to Brussels, two ways, Then at air port they prevent me to get inside the plane as I'm international student and I do not have Visa to Belgium ! I have a student residence in Italy with multi entri visa ! Then I just try to cancel my flight, the ticket issue office prevent to cancel my flight and order me to contact them by internet or fax, ofcourse the site that supply to me is not working, so I did not retrieave my funds till this moments .
Al all, Ryanair is bad poor company !
The complaint has been investigated and resolved to the customer’s satisfaction.
WE BOOKED WITH RYANAIR FOR TWO HOLIDAYS THIS YEAR. UPON BOOKING WE MADE PAYMENT IMMEDIATLY. BOTH OUTBOUND FLIGHTS WERE ON SCHEDULE. HOWEVER, OUR HOMEBOUND FLIGHTS WERE TERRIBLE!.. THE FIRST FLIGHT HOME WAS CANCELLED BY 3 DAYS AND WE INCURRED A COST OF 600 EUROS!. OUT SECOND FLIGHT HOME IN SEPTEMBER WAS CANCELLED AT OUR AIRPORT AND WE WERE HERDED AS CATTLE ONTO A COACH WITHOUT ANY REFRESHMENTS TO ENDURE A 5 HOUR JOURNEY ACCROSS COUNTRY TO ANOTHER AIRPORT. THE HUSTLE AND AWFUL TREATMENT TO US ALL MUST STOP AND RYANAIR MUST BE HELD RESPONSIBLE!. NEEDLESS TO SAY THAT OUR TAXI AWAITING OUR RETURN AT STANSTEAD WAS CHARGING US SEVERELY BY THE HOUR AND YET AGAIN WE ARE OUT OF POCKET!. I AM STILL AWAITING A REPLY AS I HAVE FAXED, E.MAILED AND TELEPHONED SEVERAL TIMES TO STILL BE RE-IMBURSED! MY PATIENCE IS RUNNING DRY TO SAY THE LEAST...
disgrace airline
Dear Sir/Madam
As a first time customer flying with this company they call Ryanair, I would like to say that it is a disgrace of an airline. Not only do they not accept driving licenses (they changed the policy a few months ago) they didn’t bother to inform people who booked prior to these changes, we got through check in and security and sat for two hrs chilling before our flight only to be told we couldn’t board the plane! The lady said that if we hadn’t of checked in online they would of accepted the drivers license, but on an email they told us if we hadn’t of checked in on line they were going to charge us £40.00! What a bloody joke! When we went back out to see if we could speak to someone there was no Ryanair reps there (highly professional) all we got was a number from a lady who couldn’t speak much English! All I can say is do not travel with this airline they maintain they are the cheapest but that is a load of tripe!NEVER WOULD I GO NEAR THIS AIRLINE AGAIN!
The complaint has been investigated and resolved to the customer’s satisfaction.
I checked in on line with my passport- but forgot to take it with me to the airport- an internal British flight. They ripped up my boarding pass in front of me and made me pay £40 for a new one using my drivers licence. I will NEVER fly with Ryanair again.
Miriam Drysdale
boarding refused due to broken arm
My wife and I have just been refused boarding East Midlands to Nantes FR1634 as she has one arm in plaster. Apparently she needs a doctor's note before she can fly. No one at the check-in or customer service desk could tell us why, including a supervisor who was all of 12. They said it was a rule as it is 'on our web site' and was for 'Health and safety'. They said that we could not have a refund and would have to pay to book onto a two-day later flight.
The irony is that my wife actually broke her other arm a couple of years ago while we were away and we travelled back Ryanair from Tampere to Stansted in exactly the same conditions with no problem.
I have now looked at their site. It is not mentioned in the terms and conditions, but is in a 'tips' section. I am now down the cost of flights, parking and two all-inclusive tickets in Nantes, plus I'm having to fork out for the replacement flight.
We spoke to another airline who said providing the cast has been on for 48 hours no problem. We have booked with them to Paris instead. They also said (but this is of course heresay) that Ryanair staff are incentivised to bump people off flights in order to make them pay for a later flight.
I travel a lot for business and have been a staunch supporter of Ryanair and the low-cost airlines. I think they have done a great job breaking the mould, but I now think that this particular company have gone too far. They are now aggressive in their relationship with their customers and I don't like that - not when I'm paying. I am never ever going to buy anything from Ryanair.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am in a similar position, my husband booked Ryanair flights from Luton to Cork on 17/10/2018 for us to go stay with good friends for Christmas in Drimoleague for period 21-27/10/2018, for 2 passengers the flights have cost us £489.62.
I have a problem with my shoulder, MRI on 22/10/2018 diagnosed a large tear to the Supraspinatus Tendon. On 23/10/2018 had appointment with surgeon to discuss MRI outcome and further requirement. This being surgery, which took place on 05/11/2018, after rehabilation being slow and careful over a 3-month period. Arm in a sling day and night for first 3 weeks, then Passive Physiotherapy, so assisted therapy, not me actually carrying out movements but therapist supporting left shoulder and arm with both hands and doing start of rehab movements for me.
After week 3 (which I am now at) and at my appointment tomorrow possibly going on to next stage to take me to week 6 all being well if progressed enough to do so. I have been instructed via the surgeon that due to my illness I am not able to fly - moreso as I could undo all the good work he has carried out and I would be in much pain again, along with being not so easy a second time around.
I have had some bone removed, the torn tendon has been attached to a small plastic plate with medical glue, the plate with tendon attached has been place within area where the bone has been cut out, 4 small plastic screws attach the plate to bone in rotator area, then medical cement is used to infill and seal the plate firmly in place - the next part is up to me to do what I have been instructed to carry out/do rehab wise over the next 3 months.
Upon this taking place, I knowing the circumstances I applied for a Refund for 1 passenger only, not for both of us booked on this trip. I completed the Ryanair Refund Form under Article 10 - Refunds / Section 10.4 Serious Illness, further submitted all documentation required from surgeon along with rehab schedule - I received 'Standard' responses back via Ryanair Support Zen Desk! I am now on my 7th email, it would seem that Ryanair possibly does not refund under any circumstances...
I have now written to Ryanair asking for the following information to be supplied:
1) Please advise how many requests total Ryanair has received from Customers over the past 5 years under Article 10 - Refunds / Section 10.4?
2) Of those total received 'Refund' requests under applicable area/section has Ryanair actually refunded monies to Customers?
I am still awaiting a response! Ryanair has a legal obligation to keep this information for tax and claim purposes i.e. Ryanair actually making a claim themselves for reimbursement of certain funds under their insurance cover.
I am actually disgusted at what Ryanair is allowed to get away with via Governments and all other Travel Parties that are in place to protect Customers - we have rights as Customers, but it would seem Ryanair can get away with all - they should be fined to the hilt and better still, made to comply with Customer Human Rights - my current situation is totally out of my control and I have to abide by what has been set before me, otherwise I will be back where I started.
I currently have a lot of pain, movement is limited (this will become better with time, rehab and I doing what I have been told to do) - I am presently administering pain management of Tramadol and Paracetamol at the same time, again hopefully only for a period of time until movement becomes better.
Now the above review has advised that Ryanair have stated this lady cannot fly because she is in a sling - well bingo, so am I and have put in a claim the opposite way and guest what, Ryanair have changed their Terms & Conditions to suit them, not to pay out - it would seem a lot needs looking at reference their trading rules and Customers Legal Rights, of which they seem to have none with Ryanair - I hope this airline goes under, especially with Michael O'Leary's latest brain waves he's been thing of: to charge for using WC's in flight, for passengers to carry their own baggage to the plane, to charge for overweight passengers - the man is greedy.
One thing I do hope, is that Aer Lingus or BA can come up with some flight deals to compete with Ryanair, as their services are far, far better, they have respect for Customers and it's not a "Cattle Market".
Hunt Residence - South East Area
ABSOLUTE DISGRACE!
online ticket scam
Recently tried to book return flight with Ryanair to malaga from Bournemouth. Got all the way to the end, when I tried to pay it came up with an error message and asked me to do it all over again. Hey what a surprise the price of the flights had changed! They had gone up and its not the first time its happened its the third time in a year! Have spoken to others who have had same thing as well. I believe Ryanair is posting cheap flights to lure customers and then pretending there is a glitch to get them through again and then mysteriously the flight prices change! Spookey! Be ware all!
The complaint has been investigated and resolved to the customer’s satisfaction.
Be very careful to ensure that you have not made a mistake with the name to go on your Boarding Pass. Furthermore, he booking form is deliberately crowded with add-ons which may escape your notice until you find you have been charged for them. The print is in places almost impossible to discern and confusing and once your name has been entered it never appears again. If you try to go backwards to check, you find yourself at the first page (interestingly your flight dates remain but nothing else) and have to book all over again. In the meantime, the fare has increased! If your boarding pass is incorrect, you will be charged. If others have made the same mistake, you will miss your flight. You will not be reimbursed and the ground staff will refuse to speak to you. Or if you are unlucky like me, they will be extremely rude and antagonistic. If you ask to speak with someone in charge you will be treated as though you do not exist.
This is a disgrace of an airline running on seriously questionable practices. If you think that's OK because "they are cheap and can't be making much money", check out Ryanair boss's bank account.
The exact same has just happened to me - went through to payment then claimed a 'duplicate' payment might have been made. Went back and the prices had jumped. From £50 yesterday when I first started trying to get tickets, they've now doubled. I know prices fluctuate and rise according to demand, but this is a SCAM - it's criminal. I see from complaints forums that people have been making complaints about this for at least 3 years. It's 2011 - how come no authorities have done anything about this?
I have had the same experience twice. An error on the payment, then being forced back to booking again at a higher price. Both times with a 10 euro jump on the return trip part. Fool me once shame on you. Fool me twice shame on...This and the rediculous processing fees that had already been a frustrating part of the booking adventure, made me decide this time to not book with Ryanair. The other airline that I went to, cost about the same but atleast I didn't have the feeling that I was being jacked around. I wonder if any authorities are investigating this scam.
Jim
Rome
I've recently booked 3 flights for 2 people with ryanair. Bournemouth to Reus for £5 each, Palma to Reus for €0.94 each (on the Spanish site) and Rues to Bournemouth for £5 each.
In all its cost me and my partner appox. £21.70 all inclusive of check in fees, taxes, online booking fees and anything else.
I couldn't get flights from Rues to Palma for the dates i wanted without paying a considerable amount more and most other airlines and ferry companies were either booked out or even more expensive. In the end we decided to travel from Rues to Barcelona by train (€7 each for a 1 hour 30 minute journey) and i booked from Barcelona to Palma with Vueling Airlines for €22.24 each. This was a specially discounted air fare from Vueling (a Spanish airline) but they added tax at €32.55 and a debit card fee of €4.50 bringing the fare up to €84.50.
In summary 3 flights from Ryanair £21.70, 1 flight from Vueling £60.35, train fare £12.70, several short distance bus journeys at (€2 each) £10, total cost for an awesome holiday £104.75... no complaints here :)
We're going away on a small budget but with the air fare being so cheap we were able to secure 3 hotels on the beach (most with breakfast or all inclusive) and a nice place to stay overnight in Rues before jumping on the train. Total cost of accommodation £327.
Total "Package" Price is £432 which considering the number of flights, destinations and type of accommodation we're getting, i think is a steal compared to what i'd get walking into a high street tour operator...what's more we leave on 30th July, and are staying during the two weeks that are considered the "high peak" season, the most expensive time of the year to travel or stay.
It's easy looking at the figures above where the majority of the savings have come from. Thank you Ryanair for a great holiday in advance and thanks for the extra spending power we will have while we're on holiday... it's much needed in this economic climate... we'll certainly have a drink on you :)
Rob and Trace
Cheshire, UK
mobile phone
i left my phone on board a flight from freidrichaven to stanstead my partner saw it being handed over to a stewardess on board the flight but no lost property has been handed over to stanstead lost property department does this mean that ryan air dont hand anything over and pocket it themselfs
The complaint has been investigated and resolved to the customer’s satisfaction.
I left my spanish mobile phone on last nights flight from malaga to stansted. this phone has not yet been handed over to stansted lost property... will try again tomorrow and also call malaga lost property to see if after cleaning the plane, the phone was spotted there. Hope I have more luck than others. Wasnt an expensive phone but guess who didnt copy any of their telephone numbers.
check-in fees, poor service,
we were charged 40 euros both ways to check-in, on return flight from girona we were not informed on gaining boarding pass, no information was highlighted above any check-in desk stating where we should check-in, thus this caused us to miss our flight then had to pay a missed departure fee and a further 100 euros each to get on another flight to gatwick= total £140 euros each! Our package holiday was a load of tosh as there was lots of hidden extras! To add insult to injury, our one bag of hand luggage was to be off loaded as there wasn't any room left in overhead cabin space. Even though some priority passengers had taken two items on! RYAN air is one big con! I will never fly with them again, would rather pay more and get quality, rather than a shoddy bus service like them.
The complaint has been investigated and resolved to the customer’s satisfaction.
ABUSIVE CHECK-IN PRICE
I booked my flight from Paris to Glasgow on RyanAir website, but forgot to do the online check-in before going to Glasgow. So it cost me 80 euros ! for me and my girlfirend ! It's really abusive price, don't fly Ryan air, they are robbers !
The complaint has been investigated and resolved to the customer’s satisfaction.
ryanair is a monopoly. Corrupted local officials and airport authorities are in bed with this monopoly and get enveloppes to allow ryanair to do whatever they want with small and medium airports.
The result is the customer who is treated like a dog and like cattle for a price that is far from being low cost. Anytime you can, fly with other airlines even if you have the impression to pay more:
Hop
Flybe
Cityjet
Air Europa
Whatever, 50 Euro are worth spending to avoid ###s.
Same case here.
I was flying from Madrid to Porto and lost my ticket paper. These Ryanair ###s charged me 40 Euro for printing a new ticket. Considering that I flew with them 2 days before (going from Porto to Madrid) and having in mind they had all the info needed on their PC sreen (I gave them my flight reservation code and ID card, what else do they need? A DNA sample, perhaps?) I think its just plain stupid to surcharge passengers for something that can happen to anyone and having such an easy solution, i.e., printing a new piece of paper and maybe charging a simbolic value like 1 euro (more than enough to pay for that cost).
I'm sure all Irish feel embarassed for having such a piece of crap company representing their country. Rayair doesn't seem to understand that "low cost" doesn't mean "low ethics".
But hei, no problem, Ryanair! Since I feel robbed and you insist in not having an online form for complaints, I can always promise you that I will never fly nor reccomend your company to anyone I know.
I completely agree, NEVER NEVER NEVER NEVER NEVER fly with them. their site does not state that if you dont checkin online that you will have to pay 20 per person for that flight! i was furious and i felt completey robbed and misled!
the airports this ariline fly to are aways off the beaten track and far out of the destination city you want to go to!
the cost to get to the city they advertise will in the end cost as much as a nice convenient flight with a standard more regular airline, like easyjetba etc
Trust me this ariline are not worth flying with, ABORT them!
lost property
My daughter left her camera on Ryanair Flight FR 109 Stansted to Shannon on Sunday night 15th March last. She was returning from a school tour and had taken lots of photographs and was upset about this. She phoned customer services next day but got no satisfaction. Someone found the camera on that flight! Can anyone help. Perhaps the camera is left in some office in Shannon waiting for owner?
The complaint has been investigated and resolved to the customer’s satisfaction.
I dropped my glasses while on the plane, though I didn't realise it untill on my way home. My son picked me up immediately so they weren't missed until I got home. However, I followed the instructions for locating the lost property list. I found the 1st of April, the day I returned to Stansted, and found what I believe to be my glasses. When I phoned the number given, I was told that Ryanair doesnt deal with lost property, you have to send email to Heathrow? I am still waiting for a reply. I am lost without my glasses, I am now wearing an old pair to type this. The glasses lost cost me £235 for the lenses alone, I had to use an old frame for the lenses to be placed into. They are verifocals. The glasses are in a soft pouch made of tartan twill in green and blue (a christmas present from my grandson). Hardly a common glass pouch!
There is a company that Ryaniar use for lost property: GREENCAP: I have not found any contact details. As I understand the situation there will be a cost to get your property back, if you are lucky to get through to them! Stanstead airport have been no help with getting my property back and the longer it takes to find your property the higher the cost. Can you help?
There is a company that deals with Ryanair Air lost property: Greencap; I can not find any contact deitails, can any one help. I left an item on a plan returning from Shannon Airport and have had no luck or help from the airline?
found property
I found an MP3 player and headphones on my seat when I boarded a flight from La Rochelle in France to London Stansted on 16th October 2008 at 18:15 hrs. They had clearly been left there by someone on the earlier inbound flight to La Rochelle. When I told the Stewardess about this and asked what I should do, she told me to post the items back to La Rochelle Airport. This seems a rather insecure policy, and I wondered if anyone has a better suggestion as to how I could to track down the genuine owner.
Thank you.
I subsequently wrote to Ryanair head office with details of this lost property and asked them to contact La Rochelle airport on my behalf, but I have not heard from them yet. As far as I know, the owner of the MP3 player has not tried to contact me via this website yet either.
unable to cancle bookings
Dear Sir/Ms,
I have been trying to cancel our bookings since August 23rd. with no luck. I wrote & emailed Michael O’Leary, [protected]@ryanair.com etc., [protected]@acumus whom I may say answered me the next day with the phone numbers on Ryanair website which didn’t response.. The last # “for the rest of the world” +[protected]
automatic reply is “This number can not be reached in this country right now, call back later.”
Booking date Sat. Jul 12, 2008
Confirmation number J6RJ7J
Status CONFIRMED
Passengers are ; Katherine Corcoran, James Corcoran, Dianne Corcoran, William Cook
I made reservations for four people to fly return from Stansted to Corkfrom Sat. September 13th flt# 902 depart STN 17:50
arrive ORK 19;20
Return from Cork to Stansted
Fri. September 19th flt 902
depart ORK 08:10
arrive STN 09:25
I need to cancel these flights . My husband went into the hospital on August 11th with pneumonia and after chest ex-rays he was found to have lung cancer.
Does anyone have a clue as to how I can get in touch with this irresponsibly company?
Sincerely, Kay Corcoran
online check in facility
Ryanair takes customer care seriously. Do you want to make a reservation - telephone the number they provide and be prepared to pay 10p/minute. Should you wish to make a complaint telephone a different number they provide and be prepared to pay £1/minute.
Flying from Glasgow Prestwick to London Standsted on 23rd July on 1015hrs flight and waited to be checked in. On reaching desk we were told I would need to pay £4 each for a boarding pass as I had not used the on line booking facility. £8 lighter in my wallet - mark it down to experience, read the small print in future (the booking was made on 24/06/08) On arrival at Stanstead I was able to access a computer but discoverd I could not book in online. This was contrary to the advise I had been given at Prestwick. End result I now had to pay £16 to board the 1655 hour flight back to Prestwick with my 2 grandchildren. The lady at the customer desk at Standstead empathised but still insisted on the money
Its now the eve before we all fly back to Stansted on 30/07/08. Still can't check in online. so it wil be another hit in my wallet.
The less than helpful message declining my online check in request gives the following reason for refusing:-
Trying to check in outwith the " no earlier than 5 days to flight or with less than 4 hours to fight.
" One or more of the airports are restricted ( staff at both locations have stated I should have checked in online)
They possibility of having items that require a check in at the desk ie sports equipment etc.
We had no bags to check in - a handbag only. The two children had hand luggage only.
As this is a complaint it can only be dealt with by utilising the premium rate telephone number (another money grabbing scheme) or write to their head office in Dublin.
I heard on the radio this week Rynair has suffered a big drop in profits due to the price of oil.
They will soon make it up with their customer care telephone charges
I had a problem with ryanair's online check in which meant I had to call there premium rate internet help desk (irony), after a 25.16 euro phone call they could not help, I asked for my money back for the phone call, I was not surprised when I got the standard " no chance on earth" reply, so for a charge of 15 Euro I made an application to the small claims courts for my 25.16 euro phone call and the 15 euro court fees, after a while and two days before the court date Ryanair folded and I got all my money back, what a pleasure it was, the satisfaction of beating ryanair. The small claims court is a very effective tool, for the bully boys like Ryanair. If more people used this very effective and easy tool to get what is due to them from Ryanair and other low cost carriers. It is thier (airlines) duty to provide food, transport and accomodation when they have delays on their flights, one group of passengers refused to get of a fliht untill they (ryanair) had provided a bus to transport them after ryanair diverted to another airport, people power works too. As far as I know all EU countries have a small claims type court system in place, it is very simple and often done online without the use of solicitors, just give all the true relevent information and keep all ther reciepts for food, transport phone calls etc as they will form part of your claim. It is simple, if they delay, cancel or divert they have to look after you, it is the law, but I'm afraid the law rarly looks after you, but the small claims will always go by the letter of the law in black and white, so you can be sure of a very fair hearing. good luck and please use the small claims system it is brilliant to beat the liks of Ryanair. Chris. Co Galway, Ireland.
no refund received
The Ryanair Custom Service (WWTE Support) is bosh it. After I've canceled my hotel, I called the Custom Service in Sweden and asked for refund. The operator Pierre Vilander is so unprofessional I can't believe Ryanair hire such person. He can't speak fluently, can't find my confidential documents but blamed his colleagues might thrown them away. Ten days ago he said that the refund has been transferred to my bank account, which is obviously a lie. This kind of employee may only do more damage instead of benefit to the company.
What did you expect from Ryanair?
forgotten mobile phone on board
I am a passenger of RYANAIR flight no. FR5172 from Stansted to Billund
(Sun, Apr 13, 2008). And accidently I have forgotten my mobile phone
on the board of the plane and i was told that all items found on the
board will be returned to its holder.
Tried to contact Ryanair via e-mail + called them but got no answer; called to Billund and Stansted lost and found offices but still nothing.
I would appreciate any info.
Best Regards
Viktor Berezin.
Shoppers discount is taking £13 unauthoried from my bank account causing me to go into over draft an ultimatly paying out £80 to the bank, why is this happening i wish to cancel any account from Shopperdiscount and demand an explination as to were my money went or I will be taking my information to the proper aunthorities.
I am a regular customer of RYANAIR. I lost my bag on the Ryanair flight FR7103 from Rome to Brindisi, last February 24. I tried many times to call RYANAIR on the numbers that I know and I sent a fax to RYANAIR in Ireland Dublin, never response...So, in desperation, I sent an email to greenc@ryanair.com, never response :( Please somebody nows how we can join truly RYANAIR Customer services by phone ? Thanks
I booked Frankfurt (Hahn) to Trapani Sicily with Ryanair in early Dec 2008. I paid and received a flight confirmation. Just yesterday I received an email saying the outbound was changed for me to go 2 days earlier. I cannot re-arrange my schedule for that. After two months they have done this. Now it is difficult to get a flight to Sicily during Easter week.
My advice is: Don't fly Ryanair.
A RyanAir executive can be contacted directly on (INT)-[protected]. This is a far easier route to resolution than attempting to establish contact with RyanAir Customer Services.
I have also been duped by Ryanair, I requested information on discounts when booking a flight and since then have had £10 debited from my credit card without my permission. This can't be legal. Ryanair must somehow be making money from this scam and should be stopped.
PLEASE help Camera lost on RYANAIR flight From Paris (Beauvais) (BVA) to Shannon (SNN)
Sun, 07Feb10 Flight FR 133 Depart BVA at 16:50 and arrive SNN at 17:30.
Its a new camera with many pictures please help
Try changing ANYTHING with this airline. They charge you to call them! The epitome of where technology should NOT be going. This is a disgrace of an airline.
this more of a plea than a complaint, while travelling on ryanair from london to rome i left a small black case with my nintendo ds stuff in it and i have no idea how to find it, PLEASE HELP ME
I left my glasses on a seat on Ryanair dusseldorf to Stanstead airport on the 11th may I knew I left them down just before leaving the plane. I was told to go information and they told me to go to another information where they gave me a phone number for first flight I was not to ring them for 24 hours. It would seem there was no one in the airport who could call the staff on the plane to make them aware of my lost. A simple act they would would have my name and the item. I sent a email to first flight they dealt with it over 4 days. I rang them a few times but they could not help me. I given Stansted lost property number but they did not have them they gave a Ryanair number and they gave me a other number they did not have my glasses I gave up.David
They just called us last night actually. They wanted us to list our vacation home with them, and promised that they get over 1 million hits a day and that the home would be booked constantly. We declined. Probably a good thing.
changing flight times!
My girlfriend and I have used Ryanair to travel between Shannon where she lives and Manchester where I live for nearly 2 years now. So far we have had to put up with an "average" level of service from them in terms of timekeeping and notification about delays. From the 1st of april 2008 they changed the flights on sunday from either location to mid afternoon, and the flights on friday to more or less lunch time. From June 2008 they have now changed the flights back "home" to 1st thing in the morning. What use is that to ANYONE who wants to see friends or family. They are providing a service to the public. This service should at least be at times when people CAN travel and WANT to travel. Does anyone regulate airlines and the service they provide, or do they have free rein to do whatever they want to make Michael O'Leary even richer. They may be a "lo-cost" airline, but lo cost shouldn't mean NO service, and by service I mean cabin crew who can speak English, announcements that flights are LATE rather than keeping you at the gate for an hour with NO notification at all, and also changing flights to disrupt peoples lives.
Horrible service. Was left stranded in London after cancelled flight to Germany. Was told that even the luggage fees which I paid that day could take weeks to get refunded. I had to find my own way back to Frankfurt for my connecting flight to the US. I was devastated and horrified at the rudeness of the employees and their lack of concern.
If this is not resolved soon, I will seek legal action.
Terrible experience!
I arrived on Nov.30th at check in with Ryan Air, and was told the woman just left check in... 2 minutes early... this was from the Aerarran Check in woman. I said I still had two minutes, she said 'I know' go to service star and get them to get you on. Service star had a line of 4 people ahead of me, so I said... I can't wait, Ryan Air closed check in two minutes early and I need to get on that flight so I don't miss my connecting flight. She said... you have to wait, and then said... oh its to late, you should have been on time. I said I was, your personnel closed the terminal too early, she said... well i can get you on the 1:30 flight. My connecting flight was at 2pm. After 20 to 25 minutes... they had the nerve to do a last call for my flight. I said 'are you serious, you doing a last call for check in and you won't let me in', she shrugged her shoulder's. I then went to aerlingus and rescheduled my flight for Sunday, and went back and said, ok I've rescheduled that flight, i need to reschedule this one now. She said... I'm sorry, you should have done that when you were here, you can't reschedule it now... I said, oh my god... you just told me i wouldn't be able to make my connecting flight and reschedule it, now less than 5 minutes later, your telling me I can't reschedule this one. I want a number for complaints, she said I'm sorry, and wrote down a number...bogus number that rings and rings... no answer. So when i got back from there i called customer service who gave me a fax number and said someone will email me. Then said... this doesn't mean your getting a refund! I said how long before someone contacts me, she said 'I don't know', but again that doesn't mean you'll get a refund. Who do I contact about this... it cost me 189.00 euro to change my aerlingus flight... 80 euro for that flight and now i have to buy another ticket yet! I have never been so upset, or had this kind of problem with an airline, absolutely ridiculous!
I have been looking forward to seeing my son to day. I check the time his flight was to arrive a few times during the afternoon before i left for the airport, only to get there and find the flight had landed nearly an hour early and i had missed my son, to make matters worse the shelters out side the airport a the bus stops are to small for all the people and it dose rain alot in dublin.
It's a discount airline. What do you expect? The flight prices are so low because they charge for everything else.
I had never heard of Ryan air or their unscrupulous service until I recently booked a flight with them. I saved my boarding pass to my iPad and upon arrival at the airport discovered you needed an actual paper copy. To board my flight I needed to reprint it... The charge for two peices of paper... €140! What a rip off. How do they get away with this daylight robbery!
poor lost property handling!
I would like to complain about Ryanair's handling of Lost Property at Stansted Airport in London. I left my new iPod Video on a flight back from Rome in the early morning of the 21st of March. I realized i had left it on the plane whilst i was still in the tunnel leading from the runway and ran back and saw the plane still there with the stairs still...
Read full review of Ryanair and 18 commentsAbout Ryanair
One of the key features of Ryanair's business model is its focus on cost-cutting. The airline operates a point-to-point network, meaning that it does not offer connecting flights or provide passengers with free meals or drinks on board. Instead, passengers are able to purchase food and drinks from the airline's in-flight menu, as well as other optional extras such as priority boarding and extra legroom seats.
Ryanair has also been known for its controversial approach to customer service in the past. The airline has been criticized for its strict baggage policies, which can result in additional fees for passengers who exceed the airline's weight and size limits. Additionally, Ryanair has faced criticism for its use of non-unionized labor and its treatment of employees.
Despite these controversies, Ryanair has continued to grow and expand its operations. The airline has introduced new routes and destinations, as well as investing in new aircraft and technology to improve its efficiency and reduce costs. Ryanair has also launched a number of initiatives aimed at improving its customer service, such as the introduction of a new mobile app and the expansion of its customer support team.
Overall, Ryanair is a major player in the European airline industry, offering affordable fares and a range of optional extras for passengers to choose from. While the airline has faced criticism in the past, it continues to grow and evolve, adapting to changing market conditions and customer demands.
Ryanair Customer Reviews Overview
One of the most positive aspects of RyanAir is its low prices, which make it an attractive option for budget-conscious travelers. The airline also offers a wide range of routes across Europe, making it easy to travel to popular destinations.
However, some customers have reported issues with RyanAir's customer service, including long wait times and unhelpful staff. Additionally, the airline is known for its strict baggage policies and additional fees, which can add up quickly and surprise travelers.
Overall, RyanAir is a good option for travelers looking for affordable flights across Europe. However, it's important to be aware of the airline's policies and fees before booking to avoid any surprises.
Overview of Ryanair complaint handling
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Ryanair contacts
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Ryanair phone numbers+353 152 044 4004+353 152 044 4004Click up if you have successfully reached Ryanair by calling +353 152 044 4004 phone number 1 1 users reported that they have successfully reached Ryanair by calling +353 152 044 4004 phone number Click up if you have UNsuccessfully reached Ryanair by calling +353 152 044 4004 phone number 0 0 users reported that they have UNsuccessfully reached Ryanair by calling +353 152 044 4004 phone number100%Confidence scoreGeneral Queries+353 818 303 030+353 818 303 030Click up if you have successfully reached Ryanair by calling +353 818 303 030 phone number 3 3 users reported that they have successfully reached Ryanair by calling +353 818 303 030 phone number Click up if you have UNsuccessfully reached Ryanair by calling +353 818 303 030 phone number 0 0 users reported that they have UNsuccessfully reached Ryanair by calling +353 818 303 030 phone number100%Confidence scorePost booking Queries+44 871 500 5050+44 871 500 5050Click up if you 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Ryanair emailsryanairen@ryanair.ie100%Confidence score: 100%Support
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Ryanair headquartersRyanair Dublin Office, Airside Business Park, Swords, Co Dublin, Ireland
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I booked with Ryanair to go to Rimini on the 22/8/08 for 3 nights. I did this online for 4 passengers. I went through all the procedures and was told the amount was £580. I gave my card details and waited for the booking ref itineray. Once came through the company only chrged me for myself and only one booking. I then had to go back in and do each one individually therefore incurring each credit card charges x 4. The outward journey kepy increasing mine was £39.95 and the final one increased to £119. I telephoned and was told to fax and they very rudely put the phone down and laughed. I tried faxing but this is no good. Their lines are constantly unavailable. Ryanair are a very poor standard for customer service and would not wish to fly with an airline with such a poor reputatance. They clearly are conning their customers and must ne careful because people will cotten on and they wont have any.