Ryanair / online check in facility
Ryanair takes customer care seriously. Do you want to make a reservation - telephone the number they provide and be prepared to pay 10p/minute. Should you wish to make a complaint telephone a different number they provide and be prepared to pay £1/minute.
Flying from Glasgow Prestwick to London Standsted on 23rd July on 1015hrs flight and waited to be checked in. On reaching desk we were told I would need to pay £4 each for a boarding pass as I had not used the on line booking facility. £8 lighter in my wallet - mark it down to experience, read the small print in future (the booking was made on 24/06/08) On arrival at Stanstead I was able to access a computer but discoverd I could not book in online. This was contrary to the advise I had been given at Prestwick. End result I now had to pay £16 to board the 1655 hour flight back to Prestwick with my 2 grandchildren. The lady at the customer desk at Standstead empathised but still insisted on the money
Its now the eve before we all fly back to Stansted on 30/07/08. Still can't check in online. so it wil be another hit in my wallet.
The less than helpful message declining my online check in request gives the following reason for refusing:-
Trying to check in outwith the " no earlier than 5 days to flight or with less than 4 hours to fight.
" One or more of the airports are restricted ( staff at both locations have stated I should have checked in online)
They possibility of having items that require a check in at the desk ie sports equipment etc.
We had no bags to check in - a handbag only. The two children had hand luggage only.
As this is a complaint it can only be dealt with by utilising the premium rate telephone number (another money grabbing scheme) or write to their head office in Dublin.
I heard on the radio this week Rynair has suffered a big drop in profits due to the price of oil.
They will soon make it up with their customer care telephone charges
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