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2.9 65 Reviews

Simmons Bedding Complaints Summary

31 Resolved
34 Unresolved
Our verdict: Dealing with Simmons Bedding, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Simmons Bedding reviews & complaints 65

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7:03 pm EST

Simmons Bedding My mattress is sinking

I bought a Simmons Mattress from Mr mattress in Greenville SC on June 2008. Paid app. $ 1600.00. It has started sinking by 2 1/2 inches. I contacted the store. They came out & agreed the mattress was bad. They stated it had a 4" diameter stain barely noticeable & for that reason they would not make the mattress good. That stain has nothing to do with the mattress sinking. The stain is app 2'-0" from the sink holes in my mattress. I would like for the manufacture & mr mattress give me some type of allowance or replace the mattress.It is clear the mattress is defected.

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6:59 pm EDT
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Simmons Bedding Back pain

My warranty claim was just denied by Simmons. They sent a technician to the house and put a string from corner to corner of the mattress. That string show substantial sagging of over 1.5 inches in just one year. They did not test the integrity of the mattress. I have areas now that offer no support whatsoever and a more significant test would be to place 50-lb weight at different spots of the mattress and see how far it sags. Here is the official reply:

Thank you for allowing us the opportunity to assist you. Simmons offers a limited warranty and strives to be as fair as possible when evaluating warranty claims. In assessing your claim, we found no structural failure in either the mattress or box springs/foundation.

In addition, the compaction of the panels in this style of bedding is to be expected. The compression does not affect the product's durability. As with other beds of this type, the thicker and more luxurious the filling materials, the more susceptible they are to compaction. Please note that this should not be considered a defect. The mattress is contouring to the shape of your body.

As a result of these findings, we are unable to offer a replacement because the product is performing normally. We appreciate you giving us the opportunity to assist you.

Sincerely,
Simmons Corporate Warranty Department
Claim # 000494267D

I strongly disagree that a premium mattress is designed to contour to my body. Rather, it is supposed to support my body. $1200 for a queen mattress and the money is down the drain completely. Both of us have back pain now. Simmons is a major disappointment.

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Customer # 13
, US
Feb 05, 2018 11:53 am EST
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We purchased a Simmons Beautyrest Refresh king mattress at Godwin's in Midland, MI in June 2015. It has a hollow vertically where each my husband and I sleep. I called the store a year ago. They sent us a a string with a fishing sinker at each end, telling us that when the sag was greater than 1.5 inches it would be under warranty. That was a year ago. The sag is just less than 1.5 inch! The pillow top is flat. The warranty is useless! To compensate I have laid soft baby blankets in the hollows, topped our pillow top mattress with a three inch topper!
Needless to say, we will never buy another Simmons Beautyrest, nor recommend their product.

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10:39 pm EDT

Simmons Bedding Lousy mattress

Bought a Simmoms King Size mattress in 2007 (manufactured in 2006) from AARON's and it has collapsed in the sleeping areas. The model number is M14750.60.7300. This mattress has caused both of us to seek back pain medical relief. This was a very expensive retail mattress. It has a foam top layer that will not return to its non-weight position. It has a created a large center hump running from top to bottom. We tried putting a pillow top mattress protector on it, an that has not helped either. The manufacturer needs to fix or replace, but no action from them. I would not recommend anyone buying any mattress from Aaron’s or Simmons. Lousy, lousy product and support.

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8:47 pm EDT
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Simmons Bedding Matress failure

Bought a Simmons King Size mattress in 2007 (manufactured in 2006) from AARON's and it has collapsed in the sleeping areas. The model number is M14750.60.7300. This mattress has caused both of us to seek back pain medical relief. This was a very expensive retail mattress. It has a foam top layer that will not return to its non-weight position. It has a created a large center hump running from top to bottom. We tried putting a pillow top mattress protector on it, an that has not helped either. The manufacturer needs to fix or replace, but no action from them. I would not recommend anyone buying any mattress from Aaron’s or Simmons. Lousy, lousy product and support.

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robert1968
, US
Nov 05, 2012 7:16 am EST

What a lot of people do not tell you when they complain about a failed mattress is that they are the direct cause of the mattress failing. What I am saying is that people over 250 pounds are going to have issues with getting a mattress to hold up. My wife was at 300 prior to weight loss surgery and I told her until she lost at least 100 pounds it would not make any spence for us to purchase a new bed. It failed only on her side of the bed.. So that right there told me it was not simply a matter of the mattress failing but failing under a weight for what they are NOT designed for. Most of today's furniture whether it be a lawn chair, sofa, lounger, or a mattress IS GOING TO FAIL under those circumstances.. So when someone gives a bad review of something always keep that in your thoughts..
We had the same issue with our living room furniture as well. Unless you spend a lot of money on living room set that is hard wood and not the modern stuff they sell in all the stores it will come apart or break with excessive weight.

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9:25 pm EDT
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Simmons Bedding Bubbled

I have really enjoyed my air mattress when i used it this last time being less then a year old I got air in just fine but the cloth on top of the mattress sewing came out so now it has a big bubble in it and is very uncomfortable is there any thing I could do I no i can use a needle to sew it back down so what can i do?

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5:05 am EST
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Simmons Bedding Damaged furniture

bought furniture on january 29th, was delivered damaged, told it would be replaced it is now march 6th and still no replacement. asked for money back offered $100 to wait a little longer, also given two lamps. next stop tampa police department. being given the runaround by brent, the manager at the dale mabry store.

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Abalone
, JP
Jun 02, 2011 2:08 pm EDT
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You are full of ###, aren' t you?

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Abalone
, JP
Mar 06, 2011 3:04 pm EST
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one more try: quatloos abalone comment summary

This crook is trying to promote his crap.

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Abalone
, JP
Mar 06, 2011 2:27 pm EST
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abalone comment summary

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Abalone
, JP
Mar 06, 2011 2:26 pm EST
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Google abalone comment summary

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Abalone
, JP
Mar 06, 2011 2:07 pm EST
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'*Calling the police my ### lol.*
Who are you trying to discourage, using people's complaints?
YES, the police are watching you---------------------------------->loser

.../1.html - Cached►

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8:40 am EST

Simmons Bedding Didn't honor warranty

Simmons Mattress Co. did not and will not honor the warranty for a BeautyRest California King mattress and box springs that cost over $2900.00 that was purchased through mattress warehouse. Mattress had body impressions on both sides of mattress and the inspection people from mattress wharehouse checked only one side said a box spring was upside down (was only for week), second time inspected said dirt was on mattress (brushed off easy)they said it had stains (Untrue) Mattress Warehouse along with Simmons found whatever reason to say the warranty was void. In my opinion Simmons Mattress Co. is the worst mattress I've ever owned and will never get a dime more from me. Also filed a Better Business Bureau complaint which did not help assist at all.

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hillarynichole0709
fredericksburg, US
Jul 25, 2011 8:25 pm EDT

did you try calling the mattress protector vendor, they have a 10 year warrenty on them..

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James247
Santa Barbara, US
Apr 13, 2011 6:45 pm EDT

If you have any marks or stains on your mattress, your claim will be denied no matter how bad the bed is.
These people are liars and scammers, just say no to Simmons Beautyrest

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8:02 pm EST

Simmons Bedding Mattress guarantee not upheld

I purchased my King-sized Simmons Beaty Rest mattress only 2 1/2 years ago. Nearly a year ago, I had to have someone come out from the fruniture store where I purchased the set and check the mattress for sagging. I was told it couldn't be replaced even though it was saggin in the middle.because my husband had sweat and caused a stain on his side of the bed. I have since tried to just keep the mattress, but the sagging is now intolerable and the mattress is only 2 1/2 years old. Why does it matter if there is a slight stain on the mattress-is it guaranteed against sagging or not?

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YouWontLikeMeWhenIAmAngry
washington, US
Feb 08, 2011 8:09 pm EST

If they believe that the sagging was a result of damage you performed to the mattress, such as improper use or improper maintenance, then it is not a manufacture defect and not covered by the warranty.

My question is how does one sweat so much that through proper use, i.e. your not jumping on the bed and using sheets, does one cause a stain in such a small amount of time?

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9:36 pm EST
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Simmons Bedding - Sagging mattress, horrible custoemr service

I bought a queen beautyrest on 9/28/07 for almost $1700 including a new simmons box spring and waterproof protector. The mattress started sagging around summer 2010. I contacted simmons on 1/17 and they scheduled an inspector to could out to look at the mattress. The inspector used a weighted string placed across the mattress with a ruler to measure the...

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8:32 pm EST
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Simmons Bedding Defective mattress

I purchased a Simmons Beautyrest king mattress. We have called several many times over the past 2 yrs and they will not do anything about there mattress we purchased from Appels in Brookings oregon and paid alot of money . We in fact keep getting the run around and they give us numbers that are not in service or a number in a diffferent state and the manufacture keeps informing us that we have to go back to the store we purchased it at. They are now in fact going out of business after we have went into the store many times trying to get this ataken care of ..so we are trying to see if you can help us exchange this for a different mattress, it has a 10 yr. warrenty, and alot of good that does us now.. thank you Traci Rangel

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1:48 pm EST

Simmons Bedding Scam

This company posted an ad on craigslist sayign they had a free crib. We are in desperate need of a crib and cannot afford one. The person even went so far as to schedulea pick u. and then emailed and said the crib was gone but that i could use a promo code and get a free teeth whitening kit. How disgusting to prey upone people who can not afford a bed for their child. they should be ashamed.

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12:30 pm EST
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Simmons Bedding - Sagging and chemical odor!

My mattress nightmare started 6 years ago! And to no avail have I had any luck. Im grasping for straws here to find out where to get someone honest on the phone from simmmons beautyrest to do there job as a "quality" company who sets "high standards of business conduct with honesty and ethics" ha ha hahahahahahaha! (right from there website of course...

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7:52 pm EDT
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Simmons Bedding Lying manager, no furniture nor a refund

This Company is a rip off. I really don't know why the law is allowing them to stay in business with so many complaints. I brought (paid for) furniture from them about two and a half weeks ago. I paid them $100.00 to hold the furniture in the store..I called them one week later and told them I will be in in one more week. I asked the guy if they could hold the furniture until then, he said "sure, no problem". Exactly one week later my wife went in and paid in full for the furniture about $1, 400.00. After she paid them, the salesman then told her they had to order the furniture and it would be in in a week. She called me livid. I called the store and was told they could not hold furniture and the furniture would be in in one week. Well, its been two almost three weeks and no furniture. Somehow, someone must do something about this company...I think Channel 9 news, channel 2 news, channel 4 news and any other news agency need to be notified. How can a company continue to rip off consumers and get away with it. The person I talked with name is Chris (at least that is what he said his name was). We need to bombard the BBB with calls and letters about them and the State Attorney's Office. I personnally will be visiting the BBB and the State Attorney's Office tomorrow 3/16/10 with my complaint and charges of fraud against the person who took my money and did not give my wife what we paid for.

Richard

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Mr fantastic
Muncie, US
Apr 02, 2012 7:19 am EDT
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Here's an idea, don't buy cheap junk off an even cheaper trashier retailer. You get what you pay for, service wise and product wise.

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american freight
port orange, US
Sep 01, 2011 7:39 am EDT

And i forgot to mention that our layaway policy which every customer signs also states that once an item is paid for we are required to have the merchandise no later than four weeks from the date of the final payment. And the last time i checked three weeks is less than four. Have a nice day

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american freight
port orange, US
Sep 01, 2011 7:33 am EDT

The layaway policies posted all over the counter and clearly stated on the receipts clearly state that the deposit on a layaway locks in the current price it does not hold the merchandise in the store until it is paid for at which time we can hold it as long as you need. It would be phisically impossible to hold every peice of furniture on every layaway in the store. Furthermore we are the only furniture company that promises same day delivery and does everything in our power to stick to that promise. I challenge anyone to got to any other store and get the quality and price that you do through us along with reasonably priced same day delivery on all in stock items.

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Cheryl Manns
Kenton, US
Apr 12, 2010 12:56 pm EDT

Same thing happening with my husband and me. Paid for Simmons leather sectional and they loaded up one and after getting it home it was not the one we had special ordered. Now it is sitting in plastic in my livingroom and they said they had to reorder the correct one. Well two weeks later and we keep getting the run around with them saying that it is on the next truck, well 2 trucks later and still no sectional and they still haven't picked up the wrong one. At this point I just want a refund. I would never go to this furniture store again. Lonnie is the one who told us that he called the home office and they would have our correct furniture on the very next truck. I believe they are just leading us around now and we have NO furniture and NO money...this place totally sucks and I will be contacting the BBB and Atty General, consumers should not have to put up with this type of Devious business., ...

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1:49 pm EST
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Simmons Bedding Poor quality product/warranty

I had purchased a mattress set from Value City Furniture for $1700.00 with a stain guard protection. In less than one year, the mattress developed a sinkhole in the center (my husband and I are average weight, 150 and 190 pounds); I returned the mattress and got a replacement of the exact same kind of mattress. In less than a year, this mattress did the same thing. I did not report it as quickly because it was hard to get someone to return the mattress; when I tried to get it replaced Value City Furniture refused to replace it because the mattress had a "stain" on it, which had absolutely nothing to do with the performance of the mattress. They voided the warranty even though I paid extra for the stain guard. I turned them in to the Better Business Bureau but it did not help. I will show anyone the pictures of the mattress if they want to see them; I do not want anyone to get duped like I did.

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Mattress Sales Associate
San Francisco, US
Jun 15, 2010 2:50 pm EDT

Yuo should check to see if the mattress cover had a stainguard guarantee. The waterproof covers normally are sold as insurance for the mattress. if you got a stain on the mattress, try calling the mattress cover company. We sell waterproof pads @ our establishment, and if a stain penetrates the cover and stains the mattress, they'll try to get the stain out... and if it doesnt come out, they'll give you a replacement for a new one.

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8:22 pm EST
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Simmons Bedding Defective mattress

Aug. 2005 I purchased a Simmons Beautyrest World Class Mattress for $1700.00 from a Mattress Giant . I purchased a new arrival floor model for a substancial price reduction. When purchased I inquired on the 10 yr. warranty and was advised the warranty was valid. The first 3 years the mattress was fine. After that we noticed how it was sagging where we slept. As time went on the sagging was more visable to the eye and the middle of the mattress was protruding making for a bad night of rest. I contacted Mattress Giant and they showed no interest in helping. When I filed a warranty claim I was notified that the mattress did not ever have a warranty because it was a floor model and the invoice was marked "sold as is"? And indeed in small print the invoice says just that. Who does business like that? So, we are currently sleeping on a very expensive defective mattress. I have learned a lesson. I will never purchase from anyone in the future without doing more research first. And will most certainly read the fine print! I will never buy from Mattress Giant they are not a reliable company and I hope this posting will help buyers aware of there unfair business practice. They certainly do not stand behind there product. I contact Simmons and the door is still open on that.

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7:41 pm EST
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Simmons Bedding Money taken...

Poor customer service….. They take your money when your purchase don't go through, you lose that money, a never get an explanation. And you get the run around with customer service, and so forth. My phone has not worked right since that call. And it just has to be some type of explanation.

When you do not receive what you are trying to purchase and your card is scanned, the money is taken off your card; you never get that money back. That money is taken from you, and you get the run around. They also locked my phones contacts. I am not totally without fault. I did say something out of anger, because it was not fair for them to take my money, $7.11. I got hung up on when I asked for the manager, and didn’t want to talk to the respective anymore. The manager said she didn't see where it was returned, but I had already been told that it was there. They were going to send the form to fill out to get my money put back on my card. That never happed.

R.BUTLER

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Wantlove
, US
Mar 19, 2019 3:06 pm EDT

My mother died in September 2018. She has a rush card with a balance. I can never get anyone on the phone and when I finally did, the person was so stupid and kept saying I need probate papers. I don't need a (*&^%) probate paper if there is nothing to probate. I've sent this company "Power of Attorney, Death Certificate, ID's for both myself and my mother, a copy of the rush card, Social Security numbers. These people and this company are a joke. I guess I'll have to take this to social media, news papers or whatever it takes just to get my mothers $300 dollars. My Name is Gwendolyn James and I'm pissed. I'M SURE RUSSELL SIMMONS WILL NEVER SEE THIS!

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SEXY C
Los Angeles, US
Sep 12, 2013 11:10 pm EDT

everytime i load money on my rushcard and use it, i always leave money on it for something else and i can check the balance on my card after a purchase and when i call a few days later to check the balance on the card again before making another purchase, my money is always gone meaning rushcard is taking money from my card even when i have not used the card and i wanna know why because if this persist, i will no longer use rushcard at all! MY NAME;MICHELLE WHITE CARD NUMBER;[protected]

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5:52 am EST
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Simmons Bedding Unfair company

I purchased this bed from HSN. Less than 6 months later it started to develop a divot. This hole is HUGE. I contacted HSN and they said it was too late for them to refund it so I needed to contact Simmons. I did and they informed me that I would 1. have to take a series of pictures and send these in with a letter 2. pay for shipping BOTH ways for the defective mattress 3. wait several weeks for a replacement. Now what am I supposed to do without a bed for a month or longer? This is the most expensive bed I have ever bought and by far the worst. Since I cannot afford the shipping fees or to be without a bed I have to suffer now. I even turned the bed now a nice indent is developing on the other side too. What an unfair company!

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Simmons Bedding Sagging mattress

The Simmons Palm Cove Queen mattress I received on 11-15-09 is sagging on both sides; I have rotated the mattress as instructed; I am the only sleeper, weigh only 125 pounds. When I rotate it the sagging sides are no longer returning to a firm surface. I paid $840 for this mattress and am very dissatisfied with the fact that it is no longer viable. Wake with back ache from no support. What recourse do I have?

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Simmons Bedding Fraud

I set up an appointment for today, November 5th 2009 at the Big Flats Simmons-Rockwell dealership for my 2008 Chevy Silverado 1500 LTZ.

After waiting for an hour, the service rep came in and told me they couldn't perform my service because it was a Chevrolet. What they meant to say was that they wasted my time because they didn't want to do warranty work that they wouldn't make money off of!

I asked if they could refer me to where I could get this service done and they never returned or gave me any contacts so I left.

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weedwacker
SAYRE, US
Jul 27, 2010 7:19 pm EDT

This is typical of this dealership's professionalism over the last several years. The best store to deal with in this group was the former Subaru store in Sayre, Pa. The former general manager, Mike Correll was very professional to deal with when I had a concern with a car that I purchased. He helped us withthe process of getting our vehicle to the Subaru service department and did a follow up phone call personally to ensure we were happy with the outcome. You will not get that type of service from any of the other stores in the company. I referred many customers to Mike and all became repeat buyers with him. Too bad he is no longer with the company; he actually cared about you buying a car and staying a loyal customer. This is what a professional dealership should be exhibiting; not the kind of [censor]s that they have working there now! My advice to you is shop elsewhere...

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6:47 pm EDT
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Simmons Bedding Caving in no support

Just bought this mattress 7/30/09 and the first night the bed caves in where you lye. No support what so ever and lumpy. We were never given a copy of the warranty. We were told by the sales person we have no problem with exchanging this product for any reason. Our backs hurt so bad to where our bodies hurt every morning since buying this $1, 565.01 mattress. You figure for this amount you feel like your sleeping on a cloud. More like rocks. Ortho Mattress people sent out a tech to investigate the mattress and found a 1-1/8 compression on the left and 3/8 on the right and also said the foam was collasped. The company Ortho Mattress denied our replacement and said Simmons will not replace your mattres because it is not over 1 1/2 inches. It is brand new it should not have had any dents or lumps right off the back. I will be taking pictures and speaking with a legal advisor.

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