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Many of us are not being allowed to cancel the contracts we were pressured into signing with Royal Holiday, or Royal Premier, other names used, Travel Experience. They lie about the ability to cancel, then are non responsive to attempts to cancel. This company is a nightmare.
A person who got a full refund and cancellation sent out the information that a person from Royal Holiday sent her. I have removed her name, and inserted Smith. This person was very successful, and because she put a posting on SqueakyWheel, and was very active in helping others they wanted to quiet her, so they gave her a refund of over $27,300.00 and as you can see a cancellation. She sent out the information so others could contact Theresa and have her do the same thing for them. As you can see, they did not like the nature of her complaint, since it included the location of the scam, Cozumel, the people who sold the contracts names, and she updated it when she got the refund to encourage others to fight to get their money back too. Her site is probably gone from SqueakyWheel, because their policy is to remove sites that are resolved, but she does not want her efforts and success to go without helping and encouraging as many as need it to fight for their rights and money. Use this information to contact the person who got "Mrs. Smith's" cancellation.
Dear Mrs. Smith;
Regarding your email I gladly inform you that in the next few days our Service Area will send you a Dissolution Agreement of your Royal Holiday contract. We want to thank you for providing us with comments related to your experiences while being part oh the club. We regret that you haven’t had a pleasant experience as the rest of our almost 60,000 members have.
As soon as you receive the Dissolution Agreement, we kindly request you to remove any current complaint or dispute against Royal Holiday Services or Personnel as well as publishing or communicate any negative comments by any formal media in the future.
Personal, I will take care of this matter; I request your patience and confidence that will be honoring our commitment.
Receive my most sincere regards,
Teresa.
Teresa Sandoval
Quality Assurance Supervisor
Royal Holiday
Corporate Offices Mexico
[protected]@royal-holiday.com
www.royal-holiday.com
Amazing, they claim to have 60,000 happy members, I never saw one red banded person at Park Royal in Cozumel that was a member before that trip. I asked them all, because I wanted to see what they had done with the vacation plan. Now, don't you think that during spring break at least one of the red banded members (as opposed to the green banded non-members) would have been a returning member? No, they had just signed up during the past two to six days. So with 60,000 members, not any of them wanted to go to Park Royal Cozumel during spring break. That is odd. But all these unhappy members writing complaints are saying they could not get the vacations they wanted. I don't believe there are any really "happy" Royal Holiday members. Even the few accounts I have seen from members who actually got a vacation after days of trying, were not happy with the results. I suggest that people interview the members they see at the resorts and see how long they have been involved and see that seldom if ever you will see a person who has been a member for a while at one of these resorts using their points.