Royal Holiday Club — problems getting cancellation!
Many of us are not being allowed to cancel the contracts we were pressured into signing with Royal Holiday, or Royal Premier, other names used, Travel Experience. They lie about the ability to cancel, then are non responsive to attempts to cancel. This company is a nightmare.
A person who got a full refund and cancellation sent out the information that a person from Royal Holiday sent her. I have removed her name, and inserted Smith. This person was very successful, and because she put a posting on SqueakyWheel, and was very active in helping others they wanted to quiet her, so they gave her a refund of over $27,300.00 and as you can see a cancellation. She sent out the information so others could contact Theresa and have her do the same thing for them. As you can see, they did not like the nature of her complaint, since it included the location of the scam, Cozumel, the people who sold the contracts names, and she updated it when she got the refund to encourage others to fight to get their money back too. Her site is probably gone from SqueakyWheel, because their policy is to remove sites that are resolved, but she does not want her efforts and success to go without helping and encouraging as many as need it to fight for their rights and money. Use this information to contact the person who got "Mrs. Smith's" cancellation.
Dear Mrs. Smith;
Regarding your email I gladly inform you that in the next few days our Service Area will send you a Dissolution Agreement of your Royal Holiday contract. We want to thank you for providing us with comments related to your experiences while being part oh the club. We regret that you haven’t had a pleasant experience as the rest of our almost 60,000 members have.
As soon as you receive the Dissolution Agreement, we kindly request you to remove any current complaint or dispute against Royal Holiday Services or Personnel as well as publishing or communicate any negative comments by any formal media in the future.
Personal, I will take care of this matter; I request your patience and confidence that will be honoring our commitment.
Receive my most sincere regards,
Quality Assurance Supervisor
Corporate Offices Mexico