Royal Holiday Vacation Club
Reviews and Complaints

I dont believe this law -thing! RHC doesnt even seem to obey any law itself! I hope folk reads my complaints. Sorry my English though..

Is really sad to read from a Customer Service Representative, those comments, when their salaries, come from America size, don't be arrogant, would be from USA, your Cancun would be nothing.

There is no truth to this Comment. Royal Holiday get a bad rep. because of individual sales person who do not explain the concept properly to their clients.
A member can begin to use the membership before the purchase price is paid in full.

This fellow is obviously a water carrier for Royal Holiday and is paid for.

This complaint should be removed as spam. This is obviously a thinly veiled attempt to salvage the reputation of this scam by the very perpetrators of the scam. Exactly what one would expect from this group of sharks.

What a jerk, this is a voice of a sociopath. Anyone who works for them must be sociopaths.

Yeah, this is just like them, believe they can degrade us Americans, and laugh all the way to the bank. One day we will get the U.S. State Department to give out the warning they have on their web site to Americans on the way to the Mexican resorts and then their racket will end. It is just a matter of time before the power of the Internet will get enough people to pressure our State Department to have airlines pass out the information that is on the web site instead of us finding it after the scam is over. I know some victims have printed it up and gone to airports near their houses and passed it out to passengers getting on Mexican bound flights.

This is stupid. I saw a posting by this creep on other site, saying he was making good to a complainant, that proved to be a lie. What does he think he is doing, discouraging people from seeking refunds? This is a reason no to do business with them, they make fun of Americans.

RHC ARE MORE THEM CROOKS!, worse money put on this vacation time!, . LIARS .,

I cant believe this rat ###. Royal Holiday is nothing but ### I just want to cancel my contract. I not call because we all know its a waste of time they just transfer you to countless people who are paid just to do that just to discourage you from calling. I want this ### cancelled it was lies and I'm going to find a way to sue the ### out of this crooked ### hat company.

I bought a timeshare with Royal Holiday and they lied to me at everything, every time I check for travel dates are not available and it's cheaper to booked flight and hotel with Expedia. The service is really bad, I asked to speak to the manager and was told that I cannot talk to her and that I cannot cancel my membership.
Its been a nightmare for me! I was doing a research on internet about this fraudulent resort and how to get out of this fraud, i found this information and i want to share it with you, i hope it helps someone:

http://www.timesharescam.com/blog/189-how-to-cancel-a-royal-holiday-timeshare-membership/

We will gladly give our royal holiday away

Even sell for $1.00.
Any takers?

I'm sorry if I didn't do any good to this original posting.. A person started this tread. Just wanted to open up peoples' eyes of something I guess. Maybe no one took my writings seriously, but at least tried to make a point with my terrible English. I hope I have improved it since many of these comments I made.

For me this all means totally different scam as it does to you guys in States. Europe-America means a real scam to me in this. Europeans and Americans use all those tax havens to run rhc. What Europeans do is unlawful in Europe. And what Americans do is unlawful in States. That's why rhc is existing only in tax havens! I'd totally free Mexicans from charge. It's Americans and Europeans run business in many of those Caribbean countries!

Well if you don't want me to guess wrong about your age, perhaps you should stop acting like you are four year old?

Well you got one think right. Not very smart people fall into scams luke RHC, so i admit.. But admit also my lousy English.. But I do recognize also scams in these comments 😊. Well, KR... 😃 you guessed all wrong, I'm not that old 😃

And for those who read these and are scammed the same way by rhc, I hope my threads also help a little bit.

I think a lot of the people that post on this site have low IQ, Sari seems to be one of them, and bv15 is another. Low IQ and alcohol do not mix. Yeah they have a right to sell a share to anyone Sari.

Sari you must be four years old. You don't understand the point, anyone over the age of four would understand the point. If her drinking is what made her sign the contract she obviously has a drinking problem.

I dont understand the point youre saying 'say it as it is'. If she too many drinks in that pitch it wasn't her fault.. And besides I don't believe they were allowed to sell those memberships to us as Europeans. That's why the representatives abused a drinking lady the same as they abused my lack of English as European.. Etc.. Etc.. It was a scamming tool.

Royal Holiday vacation club are SCAMMERS !
They harassed on the phone via emails
We canceled our contract but according to them, they don’t want to cancel!
Being reported to the FTD, CBB, BBB,

do not do business with this company! They are a scam! It has left me with a nightmare.

I will be adding to any and all websites, blogs, etc. I can find to warn people to stay away from them. They robbed me of $12000 and everything their sales people tell you is a lie. I want my contract cancelled and my money back!

I bought a timeshare with Royal Holiday and they lied to me at everything, every time I check for travel dates are not available and it's cheaper to booked flight and hotel with Expedia. The service is really bad, I asked to speak to the manager and was told that I cannot talk to her and that I cannot cancel my membership.
Its been a nightmare for me! I was doing a research on internet about this fraudulent resort and how to get out of this fraud, i found this information and i want to share it with you, i hope it helps someone:

http://www.timesharescam.com/blog/189-how-to-cancel-a-royal-holiday-timeshare-membership/

I need help to cancel my membership and get my money back - I purchased a certificate at the airport in Monterrey, Mexico then I went to Puerto Vallarta where I purchased the membership. Since the day I got it things did not feel right, I was not getting completed answers and when I asked them if I could cancelled my contract whenever I want to, they said yes - which was not true and they had not giving me the service they promised they are rude on the phone and they never reply my e-mails where I am asking them to help me to get my vacations set up. Anyone KNOWS IF THEY CAN AFFECT YOUR CREDIT IN THE USA IF YOU STOP MAKING PAYMENTS.

They pressures you into a sale. They give you alcohol and promises then make you sign "you were in your right mind" When asked if it goes to a credit bureau, or if you can opt out they told me "if you don't want it anymore, just stop payments. You just can't use the service. We do not report to creditors" They immediately send to collections

I am truing to cancel my Membership and Royal Holiday keeps insisting, I cannot and there will be collection agencies on my case If I cancel. They do not have my SSN. Any arbitration is at Bahamas. Dont know how they can pursue collection. Any experience from the users

Our next step is to go to the Better Business Bureau. I have kept a full log of all the times we have contacted Royal Holiday.
My next step is a social media campaign sharing with everyone our upsetting experiences.

We have been trying to cancel for almost a month. We have received several calls from Royal Holiday and we keep stating the same thing over and over, 'cancel and refund'.

This has turned into a tremendous hassle with a lot of our money tied up.

STAY AWAY FROM ROYAL HOLIDAY!

Investigate= invest :) in my previous message above. Just' hate' to try to make any sense with a foreign language.

And margaretinlowa, you should be able to cancel your contract just fine if you did it on time as it seems.

I hope people read and respond to these messages and writings here and tell their experiences with RHC.

Still its crime they did to me, no matter if theres good experiece existing with them.

We have been trying to cancel since we returned from our holiday.
It has gone form an awesome honeymoon to a nightmare!
I am sending in the cancellation and disputing the payment on our credit card. All our payments were through our credit card.

WHAT A JOKE!

Guess the joke is on us for we purchased a timeshare with Royal Holiday and its been a nightmare since we signed on the dotted line! We've attempted to off-load the property but given the bad reputation that Royal Holiday is building for itself, we cant even give it away!

For all those out on the market to purchase a time share, especially with Royal Holiday: DONT DO IT! You will regret it. We have been paying on the unit for two years and have not used it once. Yet, the maintenance fees come due once a year!

Again, Royal Holiday is truly a JOKE and they are good at scamming potential buyers.

I am very surprised to hear of all the complaints with Royal Holiday. I purchased my vacation plan for 30 years at a cost of $11,000 for 15,000 points. I pay $495.00 per year. I have stayed in the Bahamas for 7 days- great! Miami - not so great, but when I complained I got a reply the next day and a free 5 day trip to Cancun ( no points) with a beautiful room on the beach. Also, my daughter paid the maintenance fee for the 30th year and her husband and she went to Cancun for 5 days for $495.00 for 10,000 points. We now have 5,000 points to add on to next year. I did find that all the "little extras" are pretty worthless - like the discounts at restaurants. Who wants free fries at MacDonalds? I have always been able to get someone on the phone,albeit, siesta time in Mexico City with people that speak heavily accented English is difficult. However, I am happy to say that I am quite pleased. (Knock on Wood) Am going to Puerto Vallarta in Feb. for $150.00 for four people - no points. Staying at the Holiday Inn - look it up it looks great. Will probably have to listen to someone try to sell me an island but I have learned to say no and get awfully sick when I get pushed. Just cough in someone's face and tell them you think your tuberculosis is back. I am so sorry to hear that so many people have had bad experiences. And some of the prices are outrageous. No wonder some mystery man called me to ask if I would sell him my timeshare. - maybe - for the right price.

I have a worthless contract with these people too, and they are trying to make me pay my yearly dues.

I had a similar experience, and I hope to Hell I am able to recover my money. This was a scam and based on falsehoods from the beginning. I feel like a fool.

After going back and reading the tragic experiences above I want to read more about how these good and kind American citizens are often treated abroad. Some of those stories are so tragic that one can hardly believe the test of the complaint.

I have been hit with Time Share hustlers over the years but my wife and I stood together and we never let them divide us from each other. But I witnessed a trio of women in Mazatlan so pressure a little family to the point that the children were crying and the husband and wife were fighting over the legitimacy of such a purchase while, of all things, on vacation.

I know of know one who goes on vacation to buy property of any kind. That is no vacation. No, a real estate purchase is the opposite of "vacation.'

When a family goes to Mexico or any other foreign land, know that you are going to spend some vacation money. But to buy land! To buy a beach house! No. Never. To Buy a Time Share? You know nothing of Time Share. You came to Mexico to play, not to stress out, and end up fighting with each other. If you need to, get nasty with the bold and relentless salesman.

Why not keep your credit card in your pocket. Your check book too. And the same goes for your cash on hand. Do not give them your room number so they can call you up early in the morning for a "Free Breakfast." If you attend, you will be in for one of the highest pressure sales pitches you will ever encounter. And you'll never forget the experience.

I'm a victim of the Royal Holiday Club scam. The problem is that people are vacationing every day and they get caught by the scam. Yes, there are hundreds, maybe thousands out there that's been scammed, but there are others that will get in the same predicament. This needs to be stopped. This is organized crime and our Government is doing absolutely nothing to help their citizens. I wrote to the Federal Trade Commission, the Attorney General in Arizona, Florida, Maryland, and the Florida Better Business Bureau. Absolutely nothing was done. Royal Holiday completely ruined my credit. I paid them $10,000 when I signed the contract and was not able to get one trip. Every time I tried to get a trip, there was some excuse, but they wanted me to continue sending them $700 monthly for a service and I could not get services. When I refused to continue sending them money, they sent my name to the credit bureaus. After 4 years of fighting them, they agreed to remove the deragatory information from my credit report. The refused to return any of the $10,000.00. They got $10,000 from me for absolutely nothing. This makes me so angry because they know that what they're doing is wrong, but this is what they do. I asked the representative if he thought what he was doing was ethically wrong and he said no. This is their way of making money and they use the Mexican law to hid behind their crimes. The only way to fix this is to expose Royal Holiday Club in the media and find a political representative to take them on.

I saw this on another complaint board, this is a part of the clip that was taken from the U.S. State Department warning against doing business in Mexico, the full warning says not to sign contracts without taking the time to have an attorney look at it. These vacation clubs are time-shares, and the way the presentations go, they don't allow you to take advantage of the great offers, unless you sign then and now. Beware, there are thousands of Americans who have been scammed, that is why the State Department has issued the warning:

American citizens should exercise caution when considering time-share investments and be aware of aggressive tactics used by some time-share sales representatives. Buyers should be fully informed and take sufficient time to consider their decisions before signing time-share contracts, ideally after consulting an independent attorney. Mexican law allows time-share purchasers five days to cancel the contract for unconditional and full reimbursement. U.S. citizens should never sign a contract that includes clauses penalizing the buyer who cancels within five days.

There is a United States State Department warning against buying Mexican Timeshares. Please be advised, banks and credit card companies should not be assisting companies like Royal Holiday in these purchases.

http://travel.state.gov/travel/cis_pa_tw/cis/cis_970.html#real_estate

REAL ESTATE AND TIME-SHARES: U.S. citizens should be aware of the risks inherent in purchasing real estate in Mexico, and should exercise extreme caution before entering into any form of commitment to invest in property there. Investors should hire competent Mexican legal counsel when contemplating any real estate investment. Mexican laws and practices regarding real estate differ substantially from those in the United States. Foreigners who purchase property in Mexico may find that property disputes with Mexican citizens may not be treated evenhandedly by Mexican criminal justice authorities and in the courts. Time-share companies cannot be sued in U.S. courts unless they have an office or other business presence in the U.S. Consumers should contact a Mexican attorney, the Mexican consumer protection agency PROFECO, or other consumer information agency for information on companies that operate outside of the U.S. Ownership Restrictions: The Mexican Constitution prohibits direct ownership by foreigners of real estate within 100 kilometers (about 62 miles) of any border, and within 50 kilometers (about 31 miles) of any coastline. In order to permit foreign investment in these areas, the Mexican government has created a trust mechanism in which a bank has title to the property but a trust beneficiary enjoys the benefits of ownership. However, U.S. citizens are vulnerable to title challenges that may result in years of litigation and possible eviction. Although title insurance is available in the Baja Peninsula and in other parts of Mexico, it is virtually unknown and remains untested in most of the country. In addition, Mexican law recognizes squatters' rights, and homeowners can spend thousands of dollars in legal fees and years of frustration in trying to remove squatters who occupy their property.

Time-share Investments: U.S. citizens should exercise caution when considering time-share investments and be aware of the aggressive tactics used by some time-share sales representatives. Buyers should be fully informed and take sufficient time to consider their decisions before signing time-share contracts, ideally after consulting an independent attorney. Mexican law allows time-share purchasers five days to cancel the contract for unconditional and full reimbursement. U.S. citizens should never sign a contract that includes clauses penalizing the buyer who cancels within five days. The Department of State and the U.S. Mission in Mexico frequently receive complaints from U.S. citizens about extremely aggressive sales tactics, exaggerated claims of return on investment, lack of customer service and questionable business practices by time-share companies, resulting in substantial financial losses for time-share investors.

A formal complaint against any merchant should be filed with PROFECO, Mexico's federal consumer protection agency. PROFECO has the power to mediate disputes, investigate consumer complaints, order hearings, levy fines and sanctions for not appearing at hearings, and do price-check inspections of merchants. All complaints by U.S. citizens are handled by PROFECO's English-speaking office in Mexico City at [protected] (phone), [protected] (fax), or via email at extranjeros@profeco.gob.mx. For more information, please see the PROFECO "Attention to Foreigners” web page at Profeco (Procuraduría Federal del Consumidor).

This is the same problem I am having.

Thank you for the information. It sounded so good at the time, then I spent some time figuring out how much the points were actually costing me, what a vacation actually costs, and then I saw I could go on the same vacations for hundreds of dollars less for a week. It is amazing. The points are very expensive, and the annual fees. I have seen that other members have been given assessments for costs of hurricanes at the resorts where they originally purchased. That is even more expenses. And then, if they sell out all the rooms to non-members, members don't get their vacations. I am glad to see all this information here, it lets me know I need to get out now.

I bought a vacation package without checking out this company first. I tried to book a vacation. Told, all booked. Today, I put in Royal Holiday in google, and I see this. I am shocked. I am going to work on this now, not to book a vacation, but to get out of this contract. Thanks. I have mixed feelings, I was so happy at the thought of my vacations, but now I don't think it would ever work. I better cancel.

Thank you for the great list. The PROFECO page had an explanation of the Mexican law for five days to cancel. I liked seeing that.

Thanks.

Dear Mark Miles, we’re sorry to learn of your disappointment in your membership. We would like to work with you to resolve any issues you’ve experienced and ensure you feel satisfied with your membership. Please email us about your experience at Community@Royal-Holiday.com and include your member ID; our team will follow up with you as soon as possible. Thank you.

I bought a timeshare with Royal Holiday and they lied to me at everything, every time I check for travel dates are not available and it's cheaper to booked flight and hotel with Expedia. The service is really bad, I asked to speak to the manager and was told that I cannot talk to her and that I cannot cancel my membership.
Its been a nightmare for me! I was doing a research on internet about this fraudulent resort and how to get out of this fraud, i found this information and i want to share it with you, i hope it helps someone!

http://www.timesharescam.com/blog/189-how-to-cancel-a-royal-holiday-timeshare-membership/

we were given the hard sell in the Bahamas, we weren't told of any cancellation methods and now cannot afford the maintenance fees which go up every year thanks to 'special assessment fees' we want out

Our family got scammed by them at the Bavaro Princess, Punta Cana, Dominician Replublic. However, my bother in law was smart enough to use his discover card (which has a better than average response to their customers complaints)...and they are investigating this company and have completely reimbursed his card. He tried repeated to contact the company and manager involved down there...but got no response. But today, when they realized they are not getting paid...they actually contacted us here in the states. Too late...so sorry...but our family has gone out of our way to contact every travel agency we saw at this resort to make them aware of the scam. Our problem was this resort is shoddy...they put you in substandard rooms, with filth, mold, broken furniture, leaking bathroom facilities, ripped curtains, exposed wires, and vents falling off of the walls. When you complain...you are directed to a luxurious pavillion on the resort...where you get the pleasure to meet the respresentatives of Royal Holiday Club for membership. They immediately put you in a room on the resort that has a modicum of what you paid for...and they take the money out of your pocket in the form of your credit card. We realized what con artists these people are...and have contacted the BBB, our travel agency (which is where we picked this resort from their brochures) to make all aware of how widespread this problems is. We spoke to over a dozen American and Canadian tourists, while at this same resort, who were treated the same way...so it is a common practice for them to scam us. I would like for all the resorts who allow Royal Holiday Club on their premises to be involved in this class action suit...as it is apparent they are getting a kick back as well.

sincerely,
irene Shepard
irenes713@aol.com
Milford, New Hampshire

Complaint summary: My girlfriend and I were scammed on August 2006 by the RHC in the Dominican Republic. Their sales practices are unfair, fraudulent, and deceitful.
After paying about 4,529.50 to the RHC, we have decided to stop the payment.. We have been robbed. They make many false promises including selling an existing timeshare you have for you; they explain there vacation program incorrectly and fraudulently often misrepresenting their point system and do not mention the cost, fees and miscellaneous charges that are really required; they have charged credit cards without authorization; they also have extremely poor service if you do try to use them. Their management strings you along until it is too late to cancel your contract through normal recovery channels. They assess additional fees at will. RHC give a presentation of deceitful lies. They purposely withheld important details and provide falsified information to lure us into signing up for a fraudulent membership to take our money. We would like to get our RHC account closed, ASAP. We never use our membership since we found out was cheaper to travel through a travel agency than through RHC
We refuse to keep paying for a service we have never been able to collect on and they are wrecking our credit.

dear sir/Madam:

We are the victims of RHC, Cancun Mexico. We went on our first time vacation at Oasis, Cancun on August 24th,2007. At the reception area, the agents dressed in light blue shirts and black pants, were waiting for their new victims, which was us, unfortunately or anyone out there. After getting the rooms keys, etx., they pretend to show you the different resturants and the site of Oasis and Grand Oasis, Cancun, they lure people with $50 voucher for attending a 90 mins conference.

To make the story short, we got up the next morning and as told had breakfast and met with Jesus, one of the niecets young guy, he connect us to Rosalina, the RHC agent, who is incharge to take clients in a taxi to Hyatt, of RHC to show the rooms etc., brings us back to Grand Oasis, and takes us to this room full of people, ignorantly we go in with them, our kids 4 & 6 yrs old get to play viedo games and we get a soda.

Rosalinda gives us the brief about the club, and finally tells us the fee, for the club, I question its integrity, and the price, etc., she cannot handle it, so she calls in Rashid, the boss, who exlains my question, gives us a deal, the best deal ever. 33,500/- for 30 years of RHC which includes $6250.00 to be charged on our credit card, the next payment in Nov and Dec 1st of 2007, and the balance payment in INTEREST FREE INSTALLMENT for 3 years amounting to $472.50 a month for 36 months. we did not accecpt it I questioned, he just got up and told the crowd we are in..and the people in the room started claping. That is it, could not get out of it.

I specifically told him, we cannot afford this because we are going to buy our first new home, but when sigining the contract with Ernesto, the accountant, I did not like the contract, IT DID NOT MENTION ABOUT THE CANCELLATION POLICY..but that is the thing I forgot to ask, neither did they explain to us.

After coming home, we found out the closing cost of the house was much more then the Extimate of good faith, so we called our Credit Card company to file a dispute of the charges of $6250/- initally charged to our account. We also called up RHC, at Grand Oasis Cancun Mexico, and spoke to Ernersto, the account or legal represtentative to cancell the contract, since we cannot afford it for the above mentioened reason, he told us that he shall back to us, after contacting Rashid, the Manager., but never did till today, since than I am following up the RHC, Mexico city because they told me the resort has nothing to to no more, henceforth I have to deal directly with them.

4 1/2 months have passed, nothing is happening till today. In the meantime, I went online with Google and did RHC search, the sscam thing poped up, I joined the group, where 100's of couple are scamed.
I went again on google to search to file a complaint for RHC, and find your site here. Our credit card company is after us for not paying the amount, now $10,500 since after the disputed amount these people went and charged again on our credit card, making the account to go overlimit. Now we have closed the account, but not paid the money, becase we don't have it. can you please HELP US ALL OUT...there are more and more people been scamed as I speak...I wish they know better.

God help us all.

thank you so much, please consider us as one of the 100 compalaints/dispute with the proper authorities.

Vincent & connie Dias
900, Constant ave
Peekskill, NY 10566

[protected]

I WENT TO CANCUN MEXICO FOR VACATION AND GOT SCAMMED I WAS ONLY THERE FOR LESS THAN A DAY, IT TOOK 7 HOURS TO COMPLETE THE TOUR, WELL THEY TOLD IT WAS A VACTION PACKAGE NOT A TIME SHARE, AND THAT THE RATE IS 0% AND IT WAS NOT, I TRYED TO CANCEL THEY TOLD ME THERE WAS NOT A CANCELATION POILCY ALLOWED IN MEXICO I CONTINIUE TO TRY TO CNACEL MY CONTRACT THE WHOLE 5 DAYS I WAS THERE AND THEY WOULD NOT DO IT THEY TRYED TO CHANGE MY TERMS BUT THAT WAS ABOT IT, I CALLED MY CC COMPANY AND PUT A DIPUTE IN , WHEN I GOT HOME I WAS STILL TRYING TO GET THIS RESLOVED AND THEY WOULD NOT DO IT, SO I GOT THEM TOO SEND BY MONEY BACK, I THOUGHT THE NIGHTMARE WAS ALL OVER, TILL 2 MONTHS LATER I GOT A CALL FROM THEM AND THEY ARE STILL TRYING TO CHANGE MY CONTRACT, I TOLD THEM I GOT MY MONEY BACK AND WAS NO LONGER INTERESTED AND THEY TOLD ME JUST BECUASE WE GOT OUR MONEY BACK THAT I WAS STILL UNDER CONTRACT WITH THEM AND I OWE THEM 15,OOO AND IF I DONT PAY THEM THEY WILL REPORT ME TOO THE INTERNATIONAL CREDIT BUREAU, IM STILL TRYING TO LOCATED THEM TOO SEE WHAT I CAN DO ABOUT MY CREDIT. THANKS FOR LISTENING TO ME.

ALISON DEERE.

Anyone can write the contacts mentioned in the complaint on their own. Why funnel them through R.H.? I say everyone who wants something done about this racket write their own letters, e-mails, complaints.

I did some research and found that this is legitimate. R.H. is Randy Hoa, and he is a member of the yahoo group of people who got scammed. It is good to be careful though. I have read everything I can about Royal Holiday on the Internet. I print up anything I find that is new. I have not seen that there has been any successful law suits. It seems that each person who has gotten their money back and out of the contract has done it individually through complaint processes that are shared by victims. I am hopeful that I will be successful since there are many who have prevailed. The banks have to be aware that this is a scam, so I believe that if we push their prior knowledge of the pattern of not providing the services Royal Holiday contracts with the purchasers, the bank would have to retrieve the money. I am doing what one woman did and send all the accounts of others along with my own description of what happened to us to the card company. I was able to keep the notes from the presentation so that illustrates the progression of discounts, and incentives. The accounts of the victims demonstrate that these incentives will never be awarded, and that the whole contract is fraudulent because they never intended to deliver services. Also, the exclusion of the five day cancellation period is fraudulent. How can a bank take sides with the company that out and out violates the Mexican Law?

I believe we all need to fight this. My customer service representative, Carlos, said not to believe the stories on the Internet. That they are lies. Why would anyone that did not have a problem with this company take the time to write these stories? I am not researching companies I have not done business with, and making up problems. These members of the complaint groups are from all over the country, as well as members from Canada, and Mexico. We don't have anything in common except that Royal Holiday has taken money from us and not provided the services they sold. We have no reason to be doing this except to try to get what is ours returned to us.

Do not send anyone your information unless they are willing to give you the same information about them. I do not trust this. This person has not even used their full name, and the initials? Too weird. If R.H. wants to post his or her full name, and give all the information, address and phone about them to us, then we know it is legitimate. I think Royal Holiday is trying to find a way to get more information. After all, we should be careful after what we have been through.

I literally JUST returned from a week long vacation in Puerto Vallarta, Jalisco, Mexico with my wife, and we made the mistake of even talking to these guys in the airport as we waited in line for our rental car.

The guy seemed nice enough -- and it was only "90 minutes," right? How can this be bad? Since I am the happy owner of a Mariott Vacation Club deeded time share in Hawai'i, I thought it would be nice to hear about the other options available in case I wanted to buy another week.

The next morning, we arrived for breakfast at Los Tules and spoke to a couple folks while we ate. Then a couple of very informed gentlemen began to talk to us about the club (both of which readily admitted owning Mariott Vacation Club properties and not Royal Holiday shares). At about 90 minutes, we stated our lack of interest in their "points-based" solution but thanked them for the enlightening presentation. -- Then, their tactics changed, and some shark rolled up and became argumentative and tried to get us to sell our MVC deeded time share -- which we had absolutely no interest in hearing about. He continued to be rude and argumentative and it got to the point that I insisted that he call over his supervisor. He insisted that he was the floor manager, and I insisted to talk to his supervisor. Finally, some shady-looking shark came over and asked what the problem was. Rude Shark became all smiles and explained that we were not letting him finish his "presentation" and I told Shady Shark that we had no intention to sell our timeshare to them and had no interest to do business with them. Shady Shark said to send over Javier and start the "exit process."

Javier started to administer an "exit survey" which he filled out VERY slowly as though he was dragging his feet. He didn't even want to write down my comments about the presentation and Rude Shark -- I made sure that he wrote down my comments -- I doubt this survey made it out of that room, but it was a survey...

Well, before long, Javier drops back into a sales mode like we had heard previously, only MUCH slower, and he stuttered as though he was new or mentally handicapped. Rude Shark dropped by a couple times to offer us drinks and offer Javier drinks. They found this amusing, but it only made me angry. I looked around for one of the first two gentlemen who were reasonable, but they were no longer on the sales floor, so my wife asked me to go find one of them. I got up and went back into the lobby: raising a ruckus and looking for help. Shady Shark came up and became VERY belligerent and I began to think there would be an altercation, and I was ready to leave. At this point, it had been over 2 hours, and my wife was determined to wait them out and not leave without our "incentives" just on principle.

We were coaxed back to the table, where Javier began his painfully slow offer. We said, "No." Javier started another offer, and although we said, "No," he continued to fill out this offer at a pace that would make a snail blush. After that offer, he began his third offer. We said, "No" and he said he'd give us a few minutes to think about the offer and he got up and walked away. My wife and I took this opportunity to write down any contact information and any names that we could think of. Unfortunately, very few sharks were wearing name tags.

When Javier came back, we told him "no" and he started a FOURTH offer. Rude Shark came over and recommended that he tell us about "deeds" that they had... I could tell that they were trying to wait US out -- on principle, so that they wouldn't have to honor their offer to us. We told them flat out that they would not get a single dollar from us, and Javier began on about how we could get a better deal if we had an International 01 or 02 credit rating and would we give him our credit card information: "NO!" how about our social security numbers? "HELL NO!" That's right, he actually asked for credit card #s and our social security numbers! Then, Javier got up and yet ANOTHER shark came over. This one was missing some teeth and talked as though he was drunk. He made little sense and after 10 minutes, Shady Shark finally came over and ended this awful treatment. He had been standing close by and finally realized he was wasting his time. A sucker wasn't born EVERY minute after all.

Thankfully, we got out of there with our wallets and safety in tact. We were incredibly shaken, but the cruise that we got as an "incentive" was all the sweeter knowing it was on their peso.

Lessons Learned:

1) DO NOT even talk to these guys in the airport. We learned that starting in 2008, Mexican law is going to make it illegal for them even to approach you in the airports and on the streets.

2) DO NOT attend a time-share sales meeting for a resort where you are not the guest. If you do, you will be a captive audience, and they tend not to treat you well if you're not a guest, and you have little available recourse. As a corollary, do not EVER allow them to arrange a car to pick you up. For you will be at their mercy as to when you leave. I've heard of people being there for upwards of 7 hours with this scenario.

3) DO NOT buy from Royal Holiday. Use a well-known, reputable entity that does not undertake unfair business practices. If you're in the market for a time share, stay FAR away from Royal Holiday and instead investigate the options of the Marioitt Vacation Club.

This is an example of what can be done:

I bought a package in Cozumel. When I decided to see what kinds of complaints might be on the Internet about your company, I put in Royal Holiday complaints in Yahoo and Google. When I saw what problems these people had I realized I did not want to be involved. I also saw that it is very important to move fast to get out. First, the lie on the contract, that there is no reconsideration period. The only reason to lie and to cover the Mexican law, is this is a fraud. The other thing, which I did have my financial advisor check out, your annuity is also fake. ABSOLUTELY FAKE! The cost of the points and annual dues are not value, even IF you get a vacation booked, which I see is a big problem. So I was fortunate to get my money re-credited by your company to my credit card, which I have now cancelled completely, so you can not use that again. My concern is the fact your company destroys customers credit reports. This is why I need an official cancellation of the contract. If you write me and tell me you can do this for me, I will send you my number, for the contract. I read about the terrible HELL people are suffering because of the deception of the presentations and HIGH PRESSURE sales, and it is pure torture, human suffering. If you can really help them free themselves of this agony you are a good person. If you research and read the stories of these people, I am sure you will feel bad for them. Many of these have been going on for YEARS.

Response from Royal Holiday Quality Assurance:

Dear Mrs. Smith,

Regarding your email I gladly inform you that in the next few days our Service Area will send you a Dissolution Agreement of your Royal Holiday contract.

We want to thank you for providing us with comments related to your experiences while being part oh the club. We regret that you haven’t had a pleasant experience as the rest of our almost 60,000 members have.
As soon as you receive the Dissolution Agreement, we kindly request you to remove any current complaint or dispute against Royal Holiday Services or Personnel as well as publishing or communicate any negative comments by any formal media in the future.

Personal, I will take care of this matter; I request your patience and confidence that will be honoring our commitment.

Receive my most sincere regards,
Teresa.
Teresa Sandoval
Quality Assurance Supervisor
Royal Holiday
Corporate Offices Mexico
commentsquality@royal-holiday.com
www.royal-holiday.com

This person has been told not to continue to share her experience, so I have, with her permission, changed her name and posted this to let others know that this is not hopeless. Fight with everything you have and use the Internet to be heard and you too can get your contract cancelled and money back.

I don't understand why none of the news media have picked up on this in the U.S.A. I heard they did an expose on this in Canada. I also don't see how the credit card companies justify doing business with these companies that have a long history of selling contracts without providing services and under fraudulent means. The fact they lie and say there is "no reconsideration period" in their contracts is blatantly ILLEGAL! I know I told Mastercard about the Mexican Law, I sent a copy of it with my fraud claim. Yet, Visa and MasterCard and others still do business with them. I was told if I put the full amount on my credit card they would give me over $2,000.00 off my thirty year premium plan, so it was around $27,000.00. They called my credit card company for me and waited for me to get an increase in my limit to do the deal. My credit card company should have told me there is an alert out against these types of contracts, do not sign until you investigate, research the company for complaints on the INTERNET. Instead, they gave me the increase, and never said a word. Now I know all the credit card companies have had fraud complaints because of Royal Holiday. I do not know why they are not responsible for protecting their card customers? Why don't the travel agents who book trips in the resorts where Royal Holiday have offices and are allowed to solicit business provide basic information about the history of this company, and the risks of signing long term contracts in a foreign country? We were in La La Land, on our dream vacation, not being scammers ourselves, never thinking people would lie to us to that extent. We are wiser now, but face it, BASICALLY HONEST, HARD WORKING, MORAL people don't think the way con artist do, and trust people. The businesses that are benefiting from our business with them should protect us.

We fell for the same scam last week. I can't eat or sleep and I feel so sick. There is no getting put. Stupid me signed the part of the contract that days I wasn't drinking. They fed me tons of alcohol throughout the presentation too. I'm so pissed off

We are sick to our stomaches! My wife and I purchased a vacation plan in September 2006 in Cancun, Mexico at the Oasis Hotel with Royal Holiday, and we too are experiencing all of the same issues as many of you. We were given "extra" vacations for purchasing our plan on that day and even given the certificates to use whenever, however we went to try to use one of the certificates we were told that we couldn't and that they were not part of our contract... Typical bait and switch! We have yet to be able to use our 15,000 credits that are part of our contract to book a vacation, and are dealing with the same rude Royal Holiday representatives.

We all need to get together and sue this company and put them out of business, so they will stop scamming people out of their hard earned money!

We can't book one either. Has anyone out there been able to use their free return trips? How about using points? We have not been able to use anything they sold us.

I bought a timeshare with Royal Holiday and they lied to me at everything, every time I check for travel dates are not available and it's cheaper to booked flight and hotel with Expedia. The service is really bad, I asked to speak to the manager and was told that I cannot talk to her and that I cannot cancel my membership.
Its been a nightmare for me! I was doing a research on internet about this fraudulent resort and how to get out of this fraud, i found this information and i want to share it with you, i hope it helps someone:

http://www.timesharescam.com/blog/189-how-to-cancel-a-royal-holiday-timeshare-membership/

In 2008, 20/20 did an episode on them scamming people and I just wrote to 20/20 and dateline myself to see if they would do a follow up showing that nothing has changed! I know that just one email isnt going to do much so I am hoping that everyone who reads this will also go to ABC news online and email 20/20 and dateline asking if they would please do a follow up because you were scammed. The more emails they get, the more likely that they will take this seriously. In 2008, the people who were interviewed for the program got their mone refunded to them by Royal Holiday. Please email them, at the bottom of the ABC news page, there is a link to contact us.

Were scammed in puerto vallarta they promised to exchange our existing timeshare to their's (better one) were given a prelimanary offer form the Group that was purchasing our exsisting timeshar - they asked $2600 on top of the 8,560 for interest for closing cost of purchase- it never happened. We closed rci account with B of A-- they are trying to get it back -- we are fighting this-- don't know if we have the support of Bank of America, now they are trying to collect maintance fees...

Please help.

On October 21, 2006 after presentation of Royal-Holiday club at Ocean Bavaro resort at Dominican Republic and explanation given by Resident Manager Mr. Victor Pena tel. [protected] we signed a “preliminary” contract because no documentation were offered just verbal explanation. Also we were assured that all that we were doing was signing a promissory note to buy the “real” contract after we will receive all the information once we arrived back home and we read the information we could chose to either enroll in the company or not. That was told us in front of our 4 friends were together with us. After we had arrived back home we waited nearly a month for the information which we were promised would arrive within seven business days, we contacted the company on multiple occasions and on each occasion they assured us that the information was on its way. After approximately two months of waiting I called Royal Holiday Inc. to cancel everything and receive my deposit of $5622.35 back since I had never received any information from this company except a bill to charge me money for a membership that I had never agreed to. Everything that we had been told in the presentation we later found out had been misrepresented and that we were lied to and nothing was as it seems. The contract effective day was on January 1, 2007 but on December 18, 2006 I sent notarized request to stop my payments and return money back to my American Express credit card. After almost seven month of investigation credit card answered that Royal-Holiday club wrote that the “buyer” should request cancellation directly from them. I requested to cancel my contract through the only one contact phone [protected](x2610) manager Tony Hernandez who in very bad manner told me that I never can cancel this contract. I sent cancellation request through e-mail but never got respond. Up to now I cannot cancel this contract because the club Royal-Holiday doesn’t want to loose their clear profit.

I am writing to you to report the unethical actions of RHC, unable to cancel their contract or return our money.

I went to Park Royal resort and was given many "free" things for signing a contract on the spot. Now, after they took my money through my MasterCard, I can not talk to anyone about why I can not get the vacation I want. This is driving me crazy. I can see it is ridiculous to continue to try to deal with Royal Holiday and need to get my money back and keep them from ruining my credit. I just realized this today, when I was going online to Royal Holiday and I saw the complaints pages under their homepage in Google. I thought, I wonder what kind of complaints there are. Oh My GOD! This is the worse than I ever could have imagined.

I am going to do the things all of the people on these sites are telling me to. Thank you so much for putting your experiences out here so we can benefit from them. I have been reading everything I can find for scams, fraud, complaints with Royal Holiday and what an awakening. I believe I have a chance to get my mother's money back for her. She came home really happy about the program, and was telling me about it, so I just put in Royal Holiday complaints into Yahoo, and WOW! We have one day to document the filing. If all of you had not written about your being scammed, it would have taken months to discover the truth, then it would take about a year to get her deposit back. Anyway, from what I have read, it seems if you wait a few months it takes about a year. Keep up the fight!

WE JUST RETURNED 3 DAYS AGO FROM COZUMEL AND MY HUSBAND AND OUR OUR FRIENDS EACH INVESTED $20.000 IN PARK ROYAL. I AM SICK READING THIS. I HAD A REALLY BAD FEELING ABOUT THIS FROM DAY ONE AND TOLD MY HUSBAND. NOW I SEE I WAS RIGHT. WHILE THERE WE TALKED TO 7 PEOPLE WHO WERE MEMBERS. ONE MAN HAD BEEN A MEMBER FOR 15 YEARS AND WAS VERY HAPPY. I AM READY TO START THE CANCELATION PROCESS BUT NOT SURE WHAT HUSBAND WANTS TO DO. HE WILL HAVE TO READ THIS PAGE.

This is so true...

I am trying to get out of my contract with them. Anyone who sees this, please, don't give them anymore money.

I can't believe the 'Royal' group is still in business! We attended a presentation in Cancun - Feb 1999 on the promise of free breakfast, a bottle of Tequila, 2 'Mexican' blankets and 2 day trip tickets to Tulum/Xel-Ha (sp?).

We went into this presentation with absolutely no intention of buying. After breakfast and a tour of luxury rooms (which we knew we would never see again if we purchased), we were offered a package at $ 14,000.00 US.

We continued to insist we would only deal with a company with offices in Canada. Despite the fact that several of the 'senior' sales staff were Canadian (embarrassing), we continued to insist we wouldn't deal with a company operating out of Mexico (they claimed their headquarters were in Florida).

Each time we refused, a more senior closer was introduced, and the price dropped. After over two hours of intense sales pitches the price for the 2 weeks had dropped to $ 2,5oo US!

After they gave up on us, I insisted on the gifts promised... and we got everything!

When we returned to Canada we also discovered on the Internet that Royal had hundreds of complaints.

On the other hand, we have heard from many friends that have successful time-shares - but none through Royal.

Thank you for all the pertanant information. I really needed to see this. I can't believe all they said and gave me is based on lies. Now I know why I could not book the two vacations I tried to at Park Royal Cozumel. I am a "Founding Member." I guess that means I just found out my membership is worthless.

I am grateful to your sharing your experience and the research on how to get help.

Regards,

Tom

Thank god we didn't fall for this on our trip to cancun. We were tricked by someone wearing our hotel's uniform to go see a "new hotel" that was all she said and that it was not sales and we would get a free gift for visiting the hotel. Lie lie lie! The guy were with showing us the place said "i don't know" to every question i asked. The saleswoman at the end wouldn't stop trying to confuse us with numbers. Thankfully my man is a math wiz and was like no that's crap and showed them up big time. Some sorry couple fell for this program while we were there i feel bad for them.

If something sounds too good to be true, it def is!

I believed the lies too at Park Royal-Cozumel. It was a beautiful hotel. They seemed so professional. Now I know they were professional con artists. They got my confidence. I believed I would get the things they gave me documents for. I have tried for almost five months to book a trip under the "Founding Members" program, and it is never available. Spring break was spent at home trying to get answers from the customer service (what a misnomer) department. I have given up trying to get any of the services I was sold, I am now trying to get out of the contract and get my down payment back. I have filed papers with the agencies I have heard about from other victims by reading complaint boards, putting in Royal Holiday. There is a lot of good information to help retrieve the money. PROFECO must have a team dedicated to this one company. I don't feel like a total fool because there are so many of us, they were just professional liars.

I know what you say is true. I felt like such a fool to believe all the lies and sign the contract. You help me to understand that it wasn't that I am stupid, but they are clever, experienced scammers. I have heard from a woman who just got all her $27,000. put back on her MasterCard. She signed the contract in Cozumel on April 04. When she got home she saw complaints on the Internet, and filed will everyone suggested. She let Royal Holiday know she filed with PROFECO, MasterCard, BBB in Southwest Florida, California Attorney General, e-comerce.com. She sent out an e-mail to a bulk list and got everyone she could to read about the scam. When she filed her credit card fraud claim she printed up everything she could find on the Internet to verify that there was a pattern in their business practice. She showed they lied and said no reconsideration perion on the contract by printing up the Mexican law of five day cancellation. It is not even the end of April and she has every penny back through reverse of charges. She is still going to pursue getting her contract officially cancelled with Royal Holiday, because she has read that they come back later and try to claim you owe them money. So she is not cancelling the PROFFECO action. If enough of us do this they won't have the reason to continue this business. We can drive them out of business. Everyone fight as hard as you can. Write your stories for others to see and use as testimony against these crooks. No one can fight alone, but if each of us takes a stand they will be forced out.

We were scammed in Puerto Vallarta by Royal Holiday sales tactics promising to buy a prior timeshare April of 2006. So far we have no success demanding our money back, no response from PROFECO and no help from our State Attorney. NOW the State Department has issued"warning" re: Royal Holiday but I see no real support from our US Government to protect us from this "Mexican" company. There is no rule of law here.

As soon as I realized the truth about Royal Holiday I hit it from every angle. I printed every story I found about them. There are a couple on there now that are showing results. I sent those with a copy of the contract, which stated there was no reconsideration period, along with a copy of the Mexican law which says there is a five day cancellation period. I presented this to my MasterCard that it was fraud, used the accounts of other victims to establish a pattern of fraud, and got all my money back. At the same time I also filed with PROFECO, and will let that run its course in order to have the contract officially cancelled. But I got the charges reversed on my credit card.

That may have been the case before, but i recently went to park royal and i had an extremely "magical" trip. It was the best vacation i have spent. I understand that the resorts have gone under a big change and the staff was very kind when i went, so i would perhaps try once more. The staff may just not be understanding your needs well.

I still have a voucher from 3 years ago for free airfare for 5 from NYC to Dominican. They never honored it.

I got scammed at Park Royal Cozumel, same story, different location.

I bought a timeshare with Royal Holiday and they lied to me at everything, every time I check for travel dates are not available and it's cheaper to booked flight and hotel with Expedia. The service is really bad, I asked to speak to the manager and was told that I cannot talk to her and that I cannot cancel my membership. Its been a nightmare for me! I was doing a research on internet about this fraudulent resort and how to get out of this fraud, i found this information and i want to share it with you, i hope it helps someone:

http://www.timesharescam.com/blog/189-how-to-cancel-a-royal-holiday-timeshare-membership/

HUNTER Liars, la división Legal de Travel Time puede gestionar para Ustedes un Acuerdo de Terminación Anticipada de Contrato de Membresia en un plazo máximo de 45 días hábiles.

Los honorarios son bastante razonables, solo $1, 299.00 USD. Sin importar la situación en que se encuentre su cuenta (pagos vencidos de mensualidades, mantenimientos y/o cuotas extraordinarias).

Adicionalmente ofrecemos una Garantía de Resultados por escrito, de tal suerte que si no obtenemos para Usted el Acuerdo de Terminación de Contrato: NO COBRAMOS.

Siempre funciona, cuando se sabe lo que se hace.

+ info: [protected] * LADA sin costo: [protected] * www.hlmexico.com.mx

I lost about $10, 000 for the fraud contract with RHC which is absolutely useless because no availability and much more expensive then to buy through the regular travel agent. I sent complain to Profeco -they answered that because contract was signed in Dominican Republic write to their ambassador who never answered. I sent complain to BBB but didn't get answer. Now I was surprized because I check RHC record - their rate is "B" and no unanswered complains for 36 month. My complain was placed in March 2008 plus they damaged my credit history. I would appreciated any information how to fight with this scam on my e-mail www.mikeb55@gmail.com

tu eres un puerco mentiroso, Yeah Mike, how much did you get paid to write this... bet if we do some investigations your Url's point to Mexico ! lalalalalal

Royal Holiday Your Days are numbered ! hint: Bernie Ebbers ?

Soon very soon andale !

I am a resident of the united states and own a timeshare in orlando my wife and i bought it in 1990 the maintenance started at 490 it is now 945 for one week a year we have always been able to use it in orlando but it was always difficult to get other destinations. In 1999 we traveled to mexico and was approached by a representative of the royal holiday club to attend a 90 min presentation we resited at first but after a gift was offered we decided to attend. To our surprise we found the concept appealing and more flexible than our present timeshare we decided to purchase 40000 credits for $30000 for 30years it allows us 2weeks to 3weeks of vacation every year and the maintenance was $845 $422 for 2 weeks of vacation when i did the math $30000 divided into 30 years thats $1, 000 a year plus $845 totaling $1845 per year for approximately 16 nights of vacation $115 per night for a suite anywhere we wanted to go in 2004 my wife passed away now i am a single father of two girls and able to take them to places my wife and i hold dare those 16 days are the highlight of my year and royal holiday has made it possible.

What a nightmare!
I have recently added a post and am going crosseyed reading everybody elses ordeal and learning that I am not alone...not by far. The story is the same disheartening story... It truly puts another dent in the faith of the world and people. I am just truly amazed at how many people there are out there with the same complaint and there is nothing that can be done and they are still in business.

I am not giving up and will keep fighting.. Good luck to you all.

Tanya

Hi everyone. JUST last night I was at this presentation where they were trying to sell me this 30 year holiday package. After 1 hour I realized how full of crap this was and left. He tried everything by saying that this offer was only valid for that very day (yesterday) in the hope that I would be hurried into a decision without going on the internet and seeing all the things that have been written about this company. A complete and utter scam! Every tactic was used to try to trick you into this scam. Oh and for those wondering, Royal Holiday is a Mexican company - NOT an American one. After leaving last night, I was sure that this was a bunch of baloney and today I read all these complaints. To be honest, I'm not the least bit surprised. Now I'm angry that I didnt know this last night because I would have told them to go to this website and explain to me why there are so many people claiming that this is a scam. They are fraudulent and phony. I cannot believe such a big company with presence in many countries (or so THEY say!) is able to rip people off like this and continually get away with it. Some serious action needs to be taken against these thieves! Stay away from Royal Holiday!

I totally agree with every comment that has ben made about his phony, fraudulent company. I purchased my package about 4 years ago and have had nothing but problems, to the point where I have simply stopped using it. It became evident to me that, in spite of their initial claims, it is costing me more money to use this vacation package than it would have cost me to book the vacations myself. It has turned out to be a complete fraud and scam. Has there been any effort to bring a class action suit against this company? I would do anything and everything I could to put a stop to it, and not only for those of us who have been scammed, but also for those who are yet to be scammed.

I also purchased a timeshare in Nassau Bahamas and have been unable to book any trips. I'd like to cancel or sell it asap. Any suggestions...

This company is a total scam...

Help!

We went to the presentation at the Oasis in Cancun. We didn't buy into it . They gave us a $50 check we could use at one of the resturants or the gift shop in the resort. The last full day we were there we went into the gift shop they wouldn't accept the check. Don't believe them when they tell you about the free stuff just for listening to the high pressure sales pitch. the whole thing isn't worth the time you spend wasting your vacation.

I bought a timeshare with Royal Holiday and they lied to me at everything, every time I check for travel dates are not available and it's cheaper to booked flight and hotel with Expedia. The service is really bad, I asked to speak to the manager and was told that I cannot talk to her and that I cannot cancel my membership. Its been a nightmare for me! I was doing a research on internet about this fraudulent resort and how to get out of this fraud, i found this information and i want to share it with you, i hope it helps someone:

http://www.timesharescam.com/blog/189-how-to-cancel-a-royal-holiday-timeshare-membership/

All I was told is a big fat lie too. They make it sound that is so simple to get a vacation. Look in book, call, and use points. The points are not enough. I need more points. I call about a trip to Las Vegas for place in book because I have points for that. They say no openings, all booked. Later I tried for a few days in San Diego. SAME thing, all booked. I am not paying no more. I am glad I did not have money or room on credit card for more than they have. I will still go to PROFECO to get the money back and cancel contract officially so they do not do to me what I read happens to others. These are SCARY people. What kind of people do this to others? I did not think they could be so hurtful. The sadness is great.

Every promise regarding the opportunity of having a 3-4 days free accommodation per year with our Bronze plus 10000 points has never been respected. Not later than today I was offered a 459$ fee for 3 nights at Las Vegas for a simple accommodation. NO meals included. Lies from the beginning and our wish is to recover our money back (around 9000$ paid once and for all - to avoid the huge interest they were charging yearly- )

Expecting to enroll in any group claim that would sue this company. Thanx for any support. Alfred Homsy

We also are trying to get rid of a membership with Royal Holiday. We understand all of your frustrations and would like any advice you can pass back to us to help us get RH off our backs. They are scammers and cheats. Hoping that all of the comments made on here will prevent others from getting taken in by them. G and L McSparen.

I had a similiar experience at Park Royal in Cozumel. Shown beautiful suites I could reserve and use for my family only paying a small all inclusive meal and drink charge per day for five years as a "Founding Member." That was a perk that was one of the incentives given above and beyond the normal program. I have a certificate for $1,000. to be reimbursed for air travel, another $1,000. for diving. Fernando told us he would rent a private boat and dive master for our next trip. We were also give many free things during our trip. My husband had five diving trips, we had a free rental car, free tours, and VIP service. All that made us believe it was legitimate. When we got home I immediately tried to book a return trip for August, and was told there was nothing available there at that time. I went to an online travel site, Orbiz, and put in the dates, and there was availability. I called back and asked about this, and was told they sell rooms to Orbiz. I tried two other online sites, BookIt, and Expedia. They also had the dates. I figured that paying customers get priority to members, and they black us out unless no paying customers are available. I put -Royal Holiday complaints-in Yahoo search and found literally hundreds of members with problems with this company. Thanks for the information on these sites. I immediately started the process with PROFECO. I filed with everyone else too. At first Bank of America Visa turned down my fraud claim, but I am appealing this, and protesting their refusal to help. I am sure from all the reports and claims turned into these card companies they KNOW about this. We need legislation making them accountable. They are making money by doing business with con artists. I am faithful that I will get all of my money back, and I will join the commitment to put these people out of business.

I know how you feel, and it seems like this is a common problen in Mexico. I purchased a travel program through Sandos Playacar at Royal Elite Timeshare Resort in Playa del Carmen last March and I requested to cancel within the 5 day grace period but they still have not refunded my down payment of over $9000 US dollars. I have been in touch with people there and they say they are working the process but it takes time. It has now been almost 5 months and I am losing faith they will ever pay me back. This is another forum with more complaints about this company:

http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/

I believe we should do something about it, as I understand Mexican regulations forbid the offering of gifts, free vacation certificates or any other promotion strategies without informing the consumer the specific purpose of the offer. I want to complaint with PROFECO about this, and get my money back