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Government Vacation Rewards

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Government Vacation Rewards reviews first appeared on Complaints Board on Jul 13, 2010. The latest review Denied refund on AAFES account was posted on Apr 14, 2021. The latest complaint Reserved 2 Hotel Rooms and Paid with Military Star Card was resolved on Jan 26, 2021. Government Vacation Rewards has an average consumer rating of 3 stars from 40 reviews. Government Vacation Rewards has resolved 16 complaints.

Government Vacation Rewards Customer Service Contacts

15501 N Dial Blvd
Scottsdale, Arizona
United States - 85260
Mon9:00 AM - 9:00 PM
Tue9:00 AM - 9:00 PM
Wed9:00 AM - 9:00 PM
Thu9:00 AM - 9:00 PM
Fri9:00 AM - 9:00 PM
Sat9:00 AM - 6:00 PM
Sun9:00 AM - 6:00 PM

Government Vacation Rewards Complaints & Reviews

Government Vacation RewardsDenied refund on AAFES account

Our AAFES card was charged multiple times during the trial period. The initial paperwork was never provided within the initial 10 day period as requested. The sales associate admitted that she was new on the recorded call and that she did not provide the requested items. I was not permitted to cancel the program even after it was requested repeatedly. AAFES did not provide support and has since stopped all business with the company yet continues to bill us. AAFES left us to fight the charges and we have been sent back and forth between them without resolve. We did not receive services and retirement pay has been garnered to pay on the AAFES charges we did not approve. A letter was sent per AAFES request requesting cancellation in addition to many calls to no avail. We have been harassed and now our credit rating and security clearances are being jeopardized. GVT needs to be shut down permanently for fraud. I want all financial charges dropped. AAFES also needs to credit our account for the garnishments.
They assisted with one reservation during a trial period and then did not provide the credits they presented during the signup which is fraud.

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    Government Vacation RewardsTravel Membership

    On January 26th I made a down payment on membership renewal was told I had 10 days to cancel with full refund. Due to some personal issues I called and canceled 28th January with a full refund. I have called Juan Mora and Bobby Hill for 2 months with no resolution. Both states you will receive full refund and it has been pass to Supervisor to issue still no refund. Now I don't even get an answer now I feel like I was scammed

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      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Government Vacation RewardsReserved 2 Hotel Rooms and Paid with Military Star Card

      On September 19, 2019 I told my husband, Lisandro Lopez Martinez, to check for a site that I saw where we can use the Military Star Card (MSC) to buy flights, reserve hotel rooms, and others. He understood that GVR was a good company and paid for the subscription $199.00. It was going to be at my name, Silbia Gonzalez, because I am the owner of the MSC. On Sep 21st of that same year, we made 2 transactions with GVR and bought in total 6 ticket flights to Atlanta, Georgia using Delta Air Lines .The first transaction was for $287.20 ( Booked ID: [protected] and in GVR's site says: $237.20) and the second one was for $890.36 (Booked ID: 1189240 and in GVR's site says: $790.36).We see here that there is an overcharged for my MSC of $200. On Oct. 9th, we bought with GVR and booked for 2 rooms in Hotel Baymont by Wyndham Columbia Northwest: a king suit for $271.42 and the second room for $206.33. Also, on Oct 19th my MSC was charged with $11.12 which I do not what it was because it does not appear that amount in my documents, only in my account summary of MCS. On October 2020, I started receiving emails and calls that my account with GVR was going to be cancelled and checked my account and it is extended to 2021. On October 2020, I decided to take a call from them and ask why a man was calling me about my account, and a woman told me that, according with GVR's info, I have to pay $400. Well, because I am in the process of a divorce, I told myself that maybe my husband missed something. So, I agreed to make payments of $76.38 each month until the amount requested was paid in full. On January 21, 2021 I decided to call GVR and paid the final amount and why my payments are not reflected in my account. He told me that that is strange but I have to pay $900. I was complaining that the company was a scam one and he said that the manager was going to talk with me. Later, I called MSC and saw that GVR's reservations was paid with my MSC. My husband/or ex husband (not sure if it is official yet) called today to GVR and he waited for 40 minutes in hold and nobody took the call.

      Reserved 2 Hotel Rooms and Paid with Military Star Card
      Reserved 2 Hotel Rooms and Paid with Military Star Card
      Reserved 2 Hotel Rooms and Paid with Military Star Card

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        RESOLVED

        The complaint has been investigated and resolved to the customer's satisfaction.

        Government Vacation RewardsMy wife and I can't travel now because of covid19 and my heart surgery in june.

        I received a call from your Florida on April 14th 2020. She sold me a plan for 199.00 down. I was to pay 1600.00 total. Because of my heart surgery and the Covid19 I will not be able to travel for some time if ever again. I would like to cancel this account and if possible get a refund. I could use the money for other expenses right now. I am sorry to have caused you any inconvenience this Covid19 has really changed our lives.

        I never received any paper work so the above is all that I have.
        To date I have payed 853.00.
        I have spoken to Manny I think he is in the Scottsdale office. He is on vacation.

        Thank You
        Jeff Anderson [protected]

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          Sep 24, 2020

          Government Vacation Rewards — Flights

          Why do I have to pay $25.00 to use my points? Also I was booked a round trip from San Antonio to Charleston...

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          Aug 20, 2020

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Government Vacation Rewards — I cannot even figure the site out because every time I go on there to look for something, it shows nothing

          I signed up for this in May and was told by Lance that I could go anywhere for approximately $99-399 for a...

          Jun 10, 2020

          Government Vacation Rewards — Points being returned

          This has to be one of the worst vacation clubs to ever join!!! I had to cancel my trip due to not feeling...

          Feb 07, 2020

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Government Vacation Rewards — Cruise booking

          I booked a cruise with this company in August of 2019 for sailing in March of 2020. I booked and placed the...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Government Vacation Rewardsreservations/airline tickets/car rental

          I have been doubled charged. I have had wrong tickets bought and never refunded. I've been double charged for car rentals that don't match up to my receipt. I have a missing reservation because our credit went over limit because all of the fraudulent charges not refunded. I have talked to Jerry. I have talked to someone every day since Monday trying to rectify all of the mistakes. Today I found out my second reservation is not confirmed because my credit card has not been refunded the $3000 in mistakes and I have been doubled charged for car rental twice with two different amounts. I don't know what is going on. My account is a mess. All I want is 4 airline tickets the same, 2 rooms at the same resort and a care rental for the same days. How hard is this to do?

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            RESOLVED

            The complaint has been investigated and resolved to the customer's satisfaction.

            • Government Vacation Rewards's response · Feb 03, 2020

              Thank you for commenting as we were able to assist you with your issues. If you have any additional comments or questions feel free to continue to contact us via social media so that we can assist. Thank you ~

            • Government Vacation Rewards's response · Feb 03, 2020

              Thank you for commenting as we are continuing to assist you via GVR social media. If you have any additional questions, feel free to reach out to us for assistance. Thank you ~

            Dec 27, 2019

            Government Vacation Rewards — unauthorized card charges

            This inst our first booking with them. We have had issues with most of them that we have suffered through...

            Government Vacation RewardsEverything in regards

            Let me tell you guys the true frustration I have been dealing with the company. as same as the other sales, once they are trying sell you the products, they can reached out for 24/7 without any issues. after you got into it, paid the memberships fees, you will be treated as shixxxxxt. Their hotel and flight portal has never been updated and their customer service is very poor and 90% of the time, you will get hold with an Indian personnel for assisting you. Ironically, they put your account "on hold" (you can not log into your account ever) as they want because you dispute a charge. My story: I booked a hotel in Paris ($570) in August 2019. The advertising says it will fit 5 people. However, when we arrived the hotel, the hotel manager informed us the room can only fit 4 people. Therefore, I have to ask refund to that booking. the customer service informed me my account has been locked because I disputed the charges. I remember that I spent 2500 dollars enrolling the membership, now because of this 570, they attempted to close my account, can you imagine what kind of business we are dealing with? I am glad they are doing this to make me finally get away from them. I believe there are many better travel company out there. Please do your own research before they get you deeply.

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              Sep 16, 2019

              Government Vacation Rewards — travel discounts

              Offering travel discounts to military retirees and veterans that are not discounted they say you have $250.00...

              Government Vacation Rewardsopen positions

              Good Morning,

              I hope all is well.

              I do apologize for sending this message under the "complaint board", but I am emailing to enquire about submitting my Resume for any open positions in Customer Service.

              I have not seen a career Page, unfortunately.

              I am currently located in Mexico and am aware you have offices in Mexico City.

              My email is [protected]@aol.com and phone Number +52 [protected].

              Thank you in advance for your assistance.

              Kindest,
              Xavier Austin Streissguth

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                Jul 27, 2019

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                Government Vacation Rewards — air booking fraud

                Book a flight via Alaska airlines. Prior to submitting payment I was reading the booking policy it clearly...

                Jun 23, 2019

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                Government Vacation Rewards — do not waste your money!

                You people robbed my husband out of $$$$ of dollars! This company is nothing but a scam and I will be...

                Jun 20, 2019

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                Government Vacation Rewards — vacation failure and rip off

                I just want to send a warning to my brothers and sister in the U.S. Armed Forces about this rip off company...

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                Government Vacation Rewardsselect access membership

                Being conned for this amazing vacation membership with the liberty to use credits, points and certificate as you see fit... so told the salesperson. All nice with the outrages amount of things they were throwing in to sucker me in.

                3000$ later usd I made 1 "free" trip, paid booking fee, booked flight which costed my 1300 and a hotel which again costed me 300$

                Scam veterans and military

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                  RESOLVED

                  The complaint has been investigated and resolved to the customer's satisfaction.

                  • Government Vacation Rewards's response · Jun 21, 2019

                    Hello Mat L, we apologize for any misunderstanding with your membership. Please let us know if we can assist you in the future by emailing us at [email protected] Thank you.- Tasha, Community Manager

                  The complaint has been investigated and
                  resolved to the customer's satisfaction
                  Resolved
                  Government Vacation Rewardsincorrect return date on itinerary

                  On June 5, 2019, I purchased a United Airline flight from Government Vacation Rewards, with departure date of June 15, 2019 and return date of June 22, 2019. I received an Itinerary with the incorrect return date of June 27, 2019. I informed Government Vacation Rewards manager on duty of the error. The manager refused to accept responsibility. Also, I purchased the travelers protection insurance and a rent a car. Because Government Vacation Rewards refused to accept responsibility, I am cancelling all services and products. Therefore, refund all monies and credit my American Express account.
                  Sincerely,
                  Lawrence Matthews (Email: lawrence.[protected]@sbcglobal.net)
                  cc AMERICAN EXPRESS

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                    RESOLVED

                    The complaint has been investigated and resolved to the customer's satisfaction.

                    • Government Vacation Rewards's response · Jun 21, 2019

                      Hello Lawrence Matthews, we are sorry for any issues you experienced while booking travel. We do see from the notes on your account you spoke with ones about refunds. Please let us know if we can assist you in the future by emailing us at [email protected] Thank you.- Tasha, Community Manager

                    Jan 05, 2019

                    Government Vacation Rewards — service

                    I was trying to book a cruise with them, and I couldn't get them to help me make my payment. Who doesn't want...

                    Government Vacation Rewards — gvr... liars and a big scam!!

                    I was scammed out of $1, 500 for membership. GVR promised HUGE discounts when booking using GVR. For one...

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