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Royal-Holiday / contract cancellation denied

Baltimore, MD, United States Review updated:
Contact information:
Phone: 4438836388
I bought a ROYAL-HOLIDAY dream vacations TIME SHARE in CANCUN-MEXICO on August 10 and I tried to cancel it 2 days later August 12. The contract say the cancellation has to be between 5 business days. Now, I'm trying to cancel it, and nobody answer the phones, because all phones numbers, and fax numbers are fake. Today.August 18, I finally could talk with somebody, his name is CARLOS GONZALEZ y another one, called ALEX.who make allegations telling me that I have to have a letter from HYATT HOTEL where they have the place to trap people from USA and lie and get money from Turists who go to take vacations in their country and help them with their economy. If somebody has the same problem, please contact inmediatly to PROFECO.They are the only one who can help the people, who were scamed in CANCUN-MEXICO. PROFECO is a Goverment Institution. IF YOU ARE PLANNING TAKE VACATIONS IN MEXICO, DO NOT ASSIST TO 90 minutes TIMESHARES CONFERENCES. All of that is a farse


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  19th of May, 2009
Agree Disagree 0 Votes
How did you find out about GonzalezGonzalez Law Firm? Did you cancel during the accepted cancellation time (5days) or was it longer than that? My husband and I are dealing with the same problem. We just returned from Mexico and it has just been horrible because of this. Was the attorney fee expensive?


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Royal Holiday Vacation Club Logo Royal Holiday Vacation Club
Customer Care Service
Overall Satisfaction Rating

152 Reviews
1250 Ave. Ponce De Leon Ste 1005
San Juan
Puerto Rico - 00907
+1 800 961 1810
+1 800 961 1812
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