Menu
Ross Dress for Less
Ross Dress for Less Customer Service Phone, Email, Contacts

Ross Dress for Less
reviews & complaints

www.rossstores.com
www.rossstores.com

Learn how the rating is calculated

1.6 657 Reviews

Ross Dress for Less Complaints Summary

89 Resolved
567 Unresolved
Our verdict: With Ross Dress for Less's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Ross Dress for Less has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Ross Dress for Less. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Ross Dress for Less reviews & complaints 657

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Ross Dress for Less reviews & complaints

ComplaintsBoard
J
11:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ross Dress for Less rude employees and irresponsible dress room employees

On sunday I went to Ross with two dresses and receipts inside the Ross plastic bag for return. As I entered, there was a super long line. So I decided that I don't wan to stand in line once for the return and then another time if I decided to buy something. I saw some dresses that I would like to try on. I went to the dressing room and the rude fat woman (between 20's to early 30's) told me I cannot bring my bag into the dressing room. I told her she need to make sure no one touches my stuff and she said okay. But I can tell that look on her face that she didn't like what I just said to her.

As I came out, she was no where to be found and there was only one bag there, so I assumed it is mine cuz there is no other bag outside of the dress room. I ended up not buying anyting and decided to return my two dresses during the weekdays since it is always quiet and no line. I am a stay home mom. Today, I decided to go and return my dresses and I opened up the bag which was tied in a knot. I was shocked to find out that the items inside the bag wasn't mind. There was a pair of children jeans size 14 with brand name tag but no Ross tag and a super huge polyster cheap pair of short with a ross mark down tage of $5. My gutt feeling is someone must heard what I told the dress room lady that it is two really nice dresses and she must look after it cuz I don't want anyone stealing them.

My worst fear happened on sunday. Someone stole my bag and walked out of the store since there is no sensor on them. Or my other hutch is the store dress room employee got pissed off at me and switched the items to get back at me.

I called to the store today and no one seem to care enough to help me. They told me that the store manager isn't there. I guess I have to take that big lost and return the polyester shorts for $5 store credit since it is not my item and I don't have the receipt to it.

This happen like around 2 p.m. at Ross. If you are corporate, you should make your employees are accountable for things like this cuz if it happen too many times, you will lose your good customers and attract only the bad customers. Deep in my heart is that I stil think that the Ross Employee switched my stuff to get even with me. I spend hundreds of dollars at Ross already. You wouldn't want all your customers to go to Marshall and TJMAXX. They carry identical products for similar prices. I am just a loyal customer and only putting up this complaint so higher mangement know about these kinds of issues at Ross.

If some Target can help friendly and polite employees, you can too do that!

Read full review of Ross Dress for Less and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
E
E
enna
Portland, US
May 19, 2010 8:04 am EDT

They should have given you a tag and hid the bag behind a counter. You shouldn't have just taken any bag, it sounds like you accidently stole another bag. You should have opened the bag before leaving the store, because now it makes it harder to sort it all out.

ComplaintsBoard
M
3:51 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ross Dress for Less manager yielme

yesterday me and my 3 years old nefew shopin in ross and my nefew take a toy and star playing on the floor next to me and i watch the shoes and the manager come annd star yield us and screaming and say the boy going to broken the toy and i say come dawn because i buy the toy, after 5 minutes he back an tell us the same things and screamin pay rigth now the toy and i say wait because i amlookinng another staff

Read full review of Ross Dress for Less
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
11:19 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ross Dress for Less bad store employees

I went to return some items I bought from previous week. Cashier accused me of returning worn items. I have not worn it and it was returned in the condition that was bought. They basically called me a liar and refused to do the return. At this point, I don't care about returning the clothes and I'm for sure not a returning customer at that store. Ross need to do a better job at hiring friendly, customer oriented employees. They also need to reassess their workforce and see who it fitted to represent the store. Else, they risk losing loyal or new customers. I walked away unsatisfied and will not recommend the store to anyone.

Read full review of Ross Dress for Less and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
U
U
un happy** with ross store o845
chuckey, US
Mar 05, 2011 8:43 am EST

I went to Ross in Kingsport tennessee yesterday and when trying to check out the other cashier in the customer serv box was not doinh anything. She finally turned around and waived at a woman she knew and told her to come over there and she would get her. Well assuming on my part she was going to help assist the rest of us I went to Ms. Marshalls line only to be told "i will not check you out you can go back to the other line" Ok i tossed a shirt on the counter which was five feet from her. She then accused me of trying to hit her, lol. I advised her that was not so and If that were my intentions I was not that bad of a shot. She then told me we would take it outside. CAn you all believe this? I told her ok come on I was not gonna put up with her [censor]. She wouldnt come out from behind the counter. She threantened me! The manager heard her and came up front when she was yelling at me. After telling the manager she lied and said that she did not say that. Everyone in the store heard the woman and really got mad because she was lieing and the other cusotmers told her she was a liar. I called the Dist. Manager Tim White, well he is as big a joke as she was because he lied to me, said he reviewed the tapes and he had not he was out of town! Wow this must be the requirement for a job there you have to be a liar. As with anything not everyone wil agreee with anything. Mr white never called me back i had to call his sorry [censored] back. Then he takes up for the beligerent, uneducated, rude and obnoxious employee he has ! Wow I have to keep reminding my self and this is America, huh, right) I did not do anything to deserve this and am intending on filing a lawsuit this is ridiculous. I go to a store to shop and am threatened by a store employee? The worst part is that the district manager is just as sorry as she is! He had not even seen the tapes and he was out of town so how could he have seen them but he said he did. I adivsed him there was no way he had seen those tapes and to stop his lieing. he did not disagree with this. I will never ever spend a dime there again! not ever! I will tell everyone just what Ross is all about!

M
M
Matie-Lua
Hilo, US
Apr 09, 2010 4:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Everyone has either had good experiences with employees at Ross at all locations. However, just because someone has had a good experience doesn't mean that goes on at all of their stores.

I had a bad experience where I purchase 14kt gold earrings at Ross in Hilo, Hawaii and they broke. 14kt gold earrings shouldn't break no matter how many times they are put on - taken off (as I later found out when I called jewellery stores with much better reputations, but much higher prices--I wanted to know if 14kt gold earrings were that soft). So, I took the earrings back with receipt and tags only a couple of days after I purchased them. I was told that I had them longer than I did-I had the receipt!-and then I was told that I switched them. I have read several other complaints and positive reviews of Ross from around the country just to find out if I was just one who had a bad experience. Well, many people from different parts of the country seem to have had the same experience when returning items with all the tags and receipts (the ones who took time to write a complaint online).

I won't shop at any Ross Dress for Less no matter the convinence. Before that experience I was a frequent shopper. Now I'll save my money alot longer for better quality jewellery from a store that means customer service and satisfaction.

ComplaintsBoard
D
6:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ross Dress for Less dressing rooms, not enough big rooms!

I am writing in complaint to the dressing rooms not having enough space for those of us who have strollers or anyone with a handicap, specifically the Ross store in Jacksonville NC, and how the situation was handled by the manager.
Everytime I want to go try something on, I have to wait outside the large dressing room (which they have only ONE of, and then about 20 or 30 tiny rooms, which more than half goes unused) with my toddler son in his stroller. I end up waiting about 15 to 20 minutes on average while someone takes their time, talks on their cell phone, and simply can not take a hint that someone with an irate toddler is TRYING to patiently wait their turn. They do not need to be in there for any reason aside from the fact that they just feel entitled to the extra space. Not the store's fault though, right? WRONG. Here is why. The larger rooms provided in stores are supposed to be for those with a disability and to those who really NEED the extra space. Usually, said rooms are equipped with a sign letting patrons know that these rooms are intended for just those people. Well this store does not have such a sign. I have suggested that perhaps they should put one up or tear down the many tiny rooms that NOBODY ever, EVER uses and put atleast one more large room in there. A manager told me once that she was personally going to see to it that a sign gets put up. Never happened.
So today I complained about this situation to a manager once again, and this time she told me there is absolutely nothing she can do (to help patrons with strollers or disabilities who really need the extra space) and she actually suggested that I go into the MEN'S dressing room to try on clothing. HOW INSULTING! You really want me to go into a men's dressing room and get naked?! Are you insane? Are you looking for a lawsuit!? All I need is one pervert with a camera phone peeking under the door! Her other suggestion was that I try on clothes in a small room and leave the door open so I could watch my son... how uncomfortable for me! Not an option for me either, sorry. Dressing rooms have doors for a REASON. And that reason is so that you can have your privacy. Men's and Women's dressing rooms are seperate for a REASON, and I shouldn't have to even explain why they are!
I am going to write to corporate and let them know my complaints, and that I will be shopping at Marshall's (TJ Maxx), where their larger dressing room is NEVER occupied except by those who REALLY do need the extra space. If they really do care about each and every one of their shoppers then they should make room for us and make us feel welcome and comfortable in their stores. Not have their managers suggest that a mom and her child go into a men's dressing room to try on clothes because they are too lazy to put a sign up on their dressing room door.

Read full review of Ross Dress for Less and 1 comment
Hide full review
1 comment
Add a comment
J
J
Jennifer in San Jose
San Jose, US
Apr 28, 2010 11:35 pm EDT

This incident occurred in San Jose, California on Curtner in the Willow Glen area.

On sunday I went to Ross with two dresses and receipts inside the Ross plastic bag for return. As I entered, there was a super long line. So I decided that I don't wan to stand in line once for the return and then another time if I decided to buy something. I saw some dresses that I would like to try on. I went to the dressing room and the rude fat woman (between 20's to early 30's) told me I cannot bring my bag into the dressing room. I told her she need to make sure no one touches my stuff and she said okay. But I can tell that look on her face that she didn't like what I just said to her.

As I came out, she was no where to be found and there was only one bag there, so I assumed it is mine cuz there is no other bag outside of the dress room. I ended up not buying anyting and decided to return my two dresses during the weekdays since it is always quiet and no line. I am a stay home mom. Today, I decided to go and return my dresses and I opened up the bag which was tied in a knot. I was shocked to find out that the items inside the bag wasn't mind. There was a pair of children jeans size 14 with brand name tag but no Ross tag and a super huge polyster cheap pair of short with a ross mark down tage of $5. My gutt feeling is someone must heard what I told the dress room lady that it is two really nice dresses and she must look after it cuz I don't want anyone stealing them.

My worst fear happened on sunday. Someone stole my bag and walked out of the store since there is no sensor on them. Or my other hutch is the store dress room employee got pissed off at me and switched the items to get back at me.

I called to the store today and no one seem to care enough to help me. They told me that the store manager isn't there. I guess I have to take that big lost and return the polyester shorts for $5 store credit since it is not my item and I don't have the receipt to it.

This happen like around 2 p.m. at Ross. If you are corporate, you should make your employees are accountable for things like this cuz if it happen too many times, you will lose your good customers and attract only the bad customers. Deep in my heart is that I stil think that the Ross Employee switched my stuff to get even with me. I spend hundreds of dollars at Ross already. You wouldn't want all your customers to go to Marshall and TJMAXX. They carry identical products for similar prices. I am just a loyal customer and only putting up this complaint so higher mangement know about these kinds of issues at Ross.

If some Target can help friendly and polite employees, you can too do that!

ComplaintsBoard
J
9:14 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ross Dress for Less former employee cant get w-2

Im a former ross employee and i still havent gotten my w-2 form for 2009. they will not give me info to locate my w-2 for 2009 income tax.

Read full review of Ross Dress for Less and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
U
U
Union Now
Los Angeles, US
Apr 30, 2012 3:37 pm EDT

I work for RDL in So Calif. Same here. They are systematically getting rid of tenured and higher paid employees. Then when you go to unemployment hearings (they always deny claims) they have all the nit pikey evidence with no real merit and the EDD agrees, with them!. Yes they missed a highlight and 1 initial. The EDD is the 1% lapdog. The 99% is lost. Any Class Action Lawsuits out there post the on the WEB. Ross Dress for Less NEEDS A UNION! If there is any UNIONs out there, HELP!

ComplaintsBoard
S
12:19 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ross Dress for Less unbagged merchandise

I used to "adore" shopping at ross for great deals on brand names, but that notion has since been tainted. I live nearly 2 hours away from the Ross in Panama city (so when I travel to this location I try to "get everything" ). Needless to say I purchased "everything" I desired but the cashier forgot to bag my jewelry (which I paid for) but somewhere in between her jibber-jabber and recklessness (she forgot to put my jewelry in the bag). Unfortunately I didn't realize this until I was 2 hours away and settled in my home. I immediately called Ross to relay what happened and they informed me that I would have to come back down there (albeit I suggested that they mail it to me as it was there fault) but much to my surprise the manager had a "fit" and refused my suggestions.

Honestly, what are department stores coming to when the customer has to pay for the mistake of a careless employee. ERGH!

Never again!... I will shop at t.j. maxx from now on

Read full review of Ross Dress for Less and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
I
I
insomniac4hire
Somewhere, US
Sep 28, 2010 2:31 pm EDT

Also understand that the "dressing room" associate is not just responsible for the fitting room itself. The associate was correct in saying that you could not take the bag back into the fitting room. However, keep in mind that fitting room associates are also responsible for maintaining intimate apparel, lingerie and infant apparel. On days that are slow, fitting room associates aren't always standing in the foyer and are usually found picking up after customers. On busy days, so many people come and go that we rarely have time to pay attention to one bag or cart. And if it was busy, we don't always remember who's bag belongs to who, and we can accidentally hand you the wrong one. Also, associates are not "out to get you" nor will they swap your merchandise just to "get back at you."

Keep in mind as well that there is technically nothing that anyone could do if your bag did get stolen. Once the bag is gone, there is no way to prove that it ever existed in the first place. Without proof or you having the bag there in front of us, company policy will not allow us to do anything. I'm honestly a little surprised you think that we would be able to compensate you for something without proof. I'm not saying you're lying, but again, corporations are paranoid and won't allow us to do anything without the items and receipt there in front of us.

L
L
LadyGagaFan
Dallas, US
Jul 29, 2010 7:48 pm EDT

I work at Ross. You have to understand that we are extreamly busy. You should check your bags instead of complaining. Suck it up lady.

C
C
Cherylpage
Greenvill, US
May 05, 2010 5:28 pm EDT

Customer Service will gladly hold any return items you may have if you would like to look around. We have never had a return item lost at my Ross store for the entire time I've been there. And most employees are not "out to get you." Ross is not a department store, they are a discount store, and the reason prices are so cheap is because of the way they run things.

ComplaintsBoard
M
6:40 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ross Dress for Less class action law suite

The Attorney for Ross tried to call a witness in a Class Action case and change his story before the trial. 23 presidents at the corp. level now! they are sucking the company dry. Pull you stocks.

Read full review of Ross Dress for Less and 23 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
23 comments
Add a comment
J
J
John Underhill
oange county, US
Oct 19, 2009 1:02 am EDT

New Class Action Suite against Ross Dress for less File in ALameda County Courts Case #Rg09465853. This is for seven counts including Age Distrimination. They should be ashamed after I read this. Pass it on. Filed the 6th of October 2009.

L
L
lalala.801
Salt Lake City, US
Nov 30, 2011 8:39 am EST
Verified customer This comment was posted by a verified customer. Learn more

Maybe theyre doing so well.. because theyre screwing their employees over so bad and making so many pay cuts? Yeah? Ever thought of that?
###.

A
A
133712ap3
Herp, US
Jan 11, 2011 1:59 am EST

Nice Engrish. It's lawsuit... not law suite.

"Pull you stocks"
"There stock are sinking" - really? There stock has gone up $20 since last year:
http://www.bing.com/finance/search?q=ROST&FORM=DTPFSA&qpvt=ROST+stock#

What a load of [censor]s

L
L
linda147
, US
Jul 06, 2010 12:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello. It would be most helpful if you would provide a website of the complaint or email of the attorney so managers that want to participate can do so confidentially. I know several managers that would welcome being a part of this class action lawsuit. Thanks.

M
M
Maden
, US
Mar 06, 2010 6:02 pm EST

One more person over forty is being Distriminated against in Loss Prevntion in California. How many does it take EEOC. VP'S tactics in Loss Prevention.

M
M
Mike Scott
, US
Jan 02, 2010 1:36 pm EST

There stock are sinking, This is what fat cats at Corp. do! Get as much money they can from the Company then trash it.

M
M
Mark Sharp
, US
Dec 23, 2009 10:30 am EST

Ross has 23 Vice Presidents, does a small clothing discount store really need that many. Waste of money.

J
J
Jennie G
, US
Dec 22, 2009 11:33 am EST

People don't know how important Unions are for unfairness>

J
J
Josh Tor
, US
Dec 21, 2009 10:18 am EST

The percentage for what they call a PIP is 92%/ That means the they fire 92% of people on PIP. How can you call this a performance improvment plan. What a joke. This company will continue to get lawsuites in all areas, Age discrimination, labor violations, ETC. AS long as they keep the same people in Corp. They just promoted three exc, and one VP. They are making the Store Managers cut payroll and cut hours for employees and they do this. They are as bad as banks/AIG.

C
C
chuckg
, US
Dec 18, 2009 10:10 pm EST

e-mail me at stopcorporatethuggery@gmail.com. I was fired under a PIP and was offered my job back.

ComplaintsBoard
D
1:54 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ross Dress for Less discriminating

back in the begining of the year the manager had a miscarriage i found out a couple weeks later that i was pregnant and its not like i tried it. but anyways she started having it out for me. she would tell me to lift this and lift that, i would do it in the begining because i didnt know that even though so early on you still had restrictions then when i found out and started saying no, she would cut my hours for a couple weeks. so i contacted unemployment to get partial unemployment and they raised my hours. wel wheni i got denied they cut my hours again. but this time it was bad. from when i started i was meking 300.00 n at the time of my hours getting cut i was bringing home 50.00. so then i had a misscarriage and got some of my hours back. so ignorant. well then she got pregnant again. and started being ok again. then i got my ours cut again because they keep hiring people as much as rats multiply. its rediculous. my hours got cut again and it lasted a good 6 months so i called unemployment again and they said if i make anything over 98 dollars i can not collect. well the manger gave me enough hours to were i would be bringing home exactly 98.41. shes so flippn ignorant. its deffinatelynot paying any of my bills nor putting food in my house. ive been on the prowl for another job. ok well about 5 months ago we got this new dress code were we need to were blue shirts. well i bought a blue shirt. and ive been wearing since blue shirts took effect. last week the manager came up to me on monday and said you eed to buy a different blue shirt because thats teal. i dissagreed and so did many other people. they all said it was blue and not teal. i said i wont have the money untill this weekend and she said well you need to find one tomm. while your doing markdowns. well i came in the next day went to login and she logeed me out ant told me to go home that i needed to go buy a shirt i said what do you mean you told me i ould find one while i work today and she got quit and she finally said you need to go home. well i went and bought a shirt got there a halfhour after scheduled time and had the supervisor over ride me to log in. an hour and a half later the manager saw me and said i deleted your hours because i thought you came in clocked in and left i was like wtf i cant log in with out an over ride. well wen i got my check it shows she only payed me for a portion of the day not even the whole time i worked. well then the next monday i came in and she told me you cant wear that sweatshirt because it aint blue. i said hold up first why didnt you saysomething last week when you complained about my shirt and second there are others who wear other color sweatshirts and you dont say nothing to them. i said you can do and say what you please but dont think you can make me quit. (thats how they do it they piss you off so you quit and so you cant collect uneployment, and your not there long enough to get you 10 cent raise... oooohhhh big whoop) and she had nothing to say then like a couple minuets later she said if you dont have a diff sweatshirt by tomm. dont even show up. but then she would mark me as a no call no show. then she hired a russian that has supposidly lived in the uited states for two years but cant spek english, and she made employee of the month when she was there for only a month and so many people had complaints. but she russion just like the manager. and there is another person who comes in drunk customers complain, we tell the manager and she says oh i thought it was her perfume. and its happend a number of times. but they wont fire her because she kisses ###. i shouldnt have to kiss ### to have a job n not get harrased. i dont know its bull crap and i dont know what to do. but i need answers and noone i talk to can give me answers they just keep giving me more numbers to call. if anyone can help me out please contact me at my email. . . . . . [protected]@yahoo.com thank you

Read full review of Ross Dress for Less and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
B
B
BaileySue
Anderson, US
Mar 06, 2010 10:11 pm EST

The company's stock is not sinking and the "fat cats" do not get any money from the company other than what they earn or from the shares of stocks they own. If you had a problem with your manager, you should have taken the situation up with your district manager or HR specialist. It seems to me that you have more problems than your blue shirt. Take a moment a re read what you wrote. It is almost child like and without thought. It is also not the associate of the months fault that she won the award or that she has more hours. She is doing what she is told. It sounds to me like you may have a better chance if you did the same thing. Try bringing a doctors note next time so you have some documentation to fall back on.

M
M
Mike Scott
, US
Jan 02, 2010 1:42 pm EST

File with the EEOC.

M
M
Mike Scott
, US
Jan 02, 2010 1:37 pm EST

There stock are sinking, This is what fat cats at Corp. do! Get as much money they can from the Company then trash it.

ComplaintsBoard
J
9:11 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ross Dress for Less fraud

On September 17, 2009 there was a purchase from Ross Dress For Less, Fairfield California for $438.97 thatwas not my purchase. I live in Michigan. I am currently working with GE MOney Bank to help resolve this problem. I have recieved the sales slip and it is not my signature. Please tell me how to correct this problem. Jan Longo

Read full review of Ross Dress for Less and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
R
R
RnR Sanctified
Hawaii Kai, US
Feb 21, 2011 9:46 am EST

Definitely sounds like Identity theft. Keep working with your financial institutions and if necessary get some legal advice.

I
I
importantperson
Kissimmee, US
Feb 10, 2010 4:16 am EST

sounds like someone stole your idenity or credit card information. all you can do is work with your bank and cancel your credit card, start over... i had lost a thousand dollars one time, i live in florida and someone in maine cashed a check against my account. all i could do is work with the bank to prove that something was wrong.
hope everything works out for you, but it is not the store's fault.

M
M
Mark Sharp
, US
Dec 23, 2009 10:31 am EST

Ross has 23 Vice Presidents, does a small clothing discount store really need that many. Waste of money.

ComplaintsBoard
A
4:46 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ross Dress for Less - age discrimination

Ross is trying to fire another loss prevention manager over 40 years old. They still have not learn there lesson with age discrimination. Case up north alameda county #rg09465853. They hire new managers under 40.

Read full review of Ross Dress for Less and 11 comments
ComplaintsBoard
M
6:09 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ross Dress for Less corp. restructuring

Ross needs to restructure from the top. They are going in the wrong direction. Class Action suites and Law suites. Whats up with that.

Read full review of Ross Dress for Less and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
P
P
Politics at Ross Store
San Fra, US
Mar 30, 2010 9:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I hope they will lose big time. I gave all my best for 20 years of service for this company and during my 15 years in the management position i have meet all the numbers needed or shall we say all requirements needed for their huge bonuses yearly.
They hired a new Market Manager who got promoted as DM for only 6 months of the company just because he is a friend of the DM who got promoted to Zone DM for less than 1 1/2 year who's also friend of the VP. These DM's didn't like me so they used PIP to get rid of me. All the hard worked done for this company went to trash . HR was also new (4 months) and was not aware of my 20 years of service when he came for my last day.

J
J
Josh Tor
, US
Dec 21, 2009 10:20 am EST

The percentage for what they call a PIP is 92%/ That means the they fire 92% of people on PIP. How can you call this a performance improvment plan. What a joke. This company will continue to get lawsuites in all areas, Age discrimination, labor violations, ETC. AS long as they keep the same people in Corp. They just promoted three exc, and one VP. They are making the Store Managers cut payroll and cut hours for employees and they do this. They are as bad as banks/AIG.

C
C
C.D.F.
, US
Nov 16, 2009 7:21 pm EST

What's going on with Ross, I liked Ross years ago when I worked there. I do not like what I am seeing all these complaints. Ross I know you can get through this. I think you hired some anal people like Steve Coburn. But Im sure you will clean house. You still have time.

ComplaintsBoard
H
8:48 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ross Dress for Less bathrooms

I went into this Ross with my wife and was told by her that when she went into the bathroom, not only was it filthy but only one of the three toilets were working. We went backtwo times after that and the toilets had not been fixed even though my wife complained to the store manager after the second visit. She was told by an employee that that when she complaind of non-working toilets to go to the Mcdonalds on her break and use theirs. That was enough for me. The next day I called the county Healt Department and lodged a complaint. Two days later, the toilets were fixed.
I will not return to this store to shop even though we like their prices. The manager was rude and when I could find him in the building instead of outside smoking cigarettes, he just blew me off. I think its time corporate took a look at how this store is being run and who is taking care of their dollars.
My Kudos to one Andrea Temple for her likable smile and expertise at the checkout. I would hope other employees at this store have the same zeal as she does dispite not being able to use her own bathroons...

Read full review of Ross Dress for Less and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
M
M
MarieAnne2011
, US
Oct 11, 2011 3:13 am EDT

Ross thinks that all they need is a morning crew to clean up the bathrooms then if the customers find it nasty, then I guess their attitude is "oh well". No, they need to have the same cleaning crew or different people of the same company come in sometime in the afternoon and clean. That is so embarrassing hearing customers complaints. I'm embarrassed to work at Ross.

C
C
Connielee
Cleveland, US
Oct 26, 2010 7:31 am EDT

The one thing at this point I would agree with is that the bathroom at the Ross location I work at smells really bad. It has a very strong pissy smell and it I can still smell it when I get home because it stays in my sinus'. All it needs is a bleach solution around the toilets where people pee on the floor. I was in a stall one day, and I heard a customer walk in and say "PU!" this place stinks! she started to gag. I would even be willing to get the mop and clean it if they'd allow me to. I've only worked there for 2 weeks so far, and I can already tell that although their system of organization is a well planned out one, they need at least 2 employees to do nothing on their shift but organize the mess on the shelves, pick up merchandise off the floor, and organize again so that it stays that way all day and evening up until closing! Its way too much for the employees to keep up with their assignments and work so hard and fast all day, and then stay over to do clean up an entire days worth of helter skelter! Its unreasonable, unfair, and immoral to put that on people that are loyal and comitted to their job and employer. There should be some balance, some give and take of respect and consideration. It would show more respect tward customers that would enjoy shoppping there more if they could see more eye candy, and less mess! I wnat to stay on, learn more, and care about my job there, but I already have negative feelings about the way they use up their employees and cut corners by not hiring enough workers for specific duties. Also, there should be one buddie & trainned employee to teach every area of work including the register to new employees. Not just rambel off a few words of do this & do that & this this way, and that way, and OMG! they walk away and its like GOOD LUCK! then they come back and tell you, "Oh that is not the way to do that, and so forth and so on. Good greif!

M
M
Mark Sharp
, US
Dec 23, 2009 10:31 am EST

Ross has 23 Vice Presidents, does a small clothing discount store really need that many. Waste of money.

ComplaintsBoard
S
7:55 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ross Dress for Less - Wrongful termination

I was a Store Manager for Ross Dress for Less, Store 872 in Ormond Beach, Florida. I was wrongfully terminated Wednesday, October 7, 2009 after working for Ross for almost 6 years. My District Manager, Annmarie Lombardi put me on a PIP July. For those of you not familiar with Ross, a PIP (Performance Improvement Plan) is Ross's way of documentating someone...

Read full review of Ross Dress for Less and 36 comments
ComplaintsBoard
R
4:04 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ross Dress for Less rude, snotty and no customer service

When I was down in Lompoc, Ca I bought some clothing at Ross's and after getting back home which is in Northern Ca. I noticed the zipper on the jeans were broke and one of the tops was in the wrong size. Also, one of the blouses I bought shredded all through out the material. It must of been very old material or been baking in the sun to end up the way it did after one washing on the delicate cycle! So I take all three items with the receipts & price tags to the San Leandro Store to return or exchanged them and what an awful experience I had! The sale girl looked at the first shirt and said, no she yelled at me saying NOd WAY THIS IS DIRTY, she kept repeating it and pointing to it and said no return for that one. I bought it the way it was, I had not worn it because it was to small but she wouldn't listen to me. When I took out the blouse that look shredded she again yells at me that she will not return it because I washed it. I told her that is what happened when I washed it and it was a defective to begin with but she said No, NO, NO she is not going to return it. It was embarrassing how she was acting towards me. So when I hand her the pants she immediately yells no way and started arguing with me and then just threw everything back at me saying she will not return anything and if I have a problem go she the manager. I am steaming at this point and go over to the asst. manager and started to explain what just happened when the other sale girl comes up behind me shouting that it was dirty and on and on. Everyone in the store was watching this loud mouth and it was really a very bad upsetting experience. But to make matters worse the asst. manager said she was not going to return anything either. Her reason was my receipts were to old but they are not even 30 days yet. Her name is Danielle and she thought it was funny that she was not going to give me a refund/exchange. Both these girls need to be trained on how to treat a customer, it is hard to believe that one is an asst. Manager the way she handled the situation. Before I left the store I requested her managers name and a number so I can contact him to get this resolved in an appropriate manner. His name is Mike Zuber and I hope that he knows what the meaning of customer service is and hopefully if he does he will train the other 2 very challenged and unskilled employees! I will never shop there again and with the way they seem to careless about their customers will show when they go bankrupt in this volatile economy! Karma Baby!

Read full review of Ross Dress for Less and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
L
L
lalala.801
Salt Lake City, US
Nov 30, 2011 8:55 am EST
Verified customer This comment was posted by a verified customer. Learn more

You all need to remember there are AMAZING employees out there.. you just have to look hard enough, all the people in my store are awesome. And there are TERRIBLE customers that make it hard to get through each day. If youve never worked retail you'll have no idea what I mean. And I'm sure none of them really care because theyre only getting paid 7.25 an hour. Youde be mad too.

J
J
Jennifer in San Jose
San Jose, US
Apr 28, 2010 11:39 pm EDT

My incident happen in the San Jose, California located on Curtner in Willow Glen area.

On sunday I went to Ross with two dresses and receipts inside the Ross plastic bag for return. As I entered, there was a super long line. So I decided that I don't wan to stand in line once for the return and then another time if I decided to buy something. I saw some dresses that I would like to try on. I went to the dressing room and the rude fat woman (between 20's to early 30's) told me I cannot bring my bag into the dressing room. I told her she need to make sure no one touches my stuff and she said okay. But I can tell that look on her face that she didn't like what I just said to her.

As I came out, she was no where to be found and there was only one bag there, so I assumed it is mine cuz there is no other bag outside of the dress room. I ended up not buying anyting and decided to return my two dresses during the weekdays since it is always quiet and no line. I am a stay home mom. Today, I decided to go and return my dresses and I opened up the bag which was tied in a knot. I was shocked to find out that the items inside the bag wasn't mind. There was a pair of children jeans size 14 with brand name tag but no Ross tag and a super huge polyster cheap pair of short with a ross mark down tage of $5. My gutt feeling is someone must heard what I told the dress room lady that it is two really nice dresses and she must look after it cuz I don't want anyone stealing them.

My worst fear happened on sunday. Someone stole my bag and walked out of the store since there is no sensor on them. Or my other hutch is the store dress room employee got pissed off at me and switched the items to get back at me.

I called to the store today and no one seem to care enough to help me. They told me that the store manager isn't there. I guess I have to take that big lost and return the polyester shorts for $5 store credit since it is not my item and I don't have the receipt to it.

This happen like around 2 p.m. at Ross. If you are corporate, you should make your employees are accountable for things like this cuz if it happen too many times, you will lose your good customers and attract only the bad customers. Deep in my heart is that I stil think that the Ross Employee switched my stuff to get even with me. I spend hundreds of dollars at Ross already. You wouldn't want all your customers to go to Marshall and TJMAXX. They carry identical products for similar prices. I am just a loyal customer and only putting up this complaint so higher mangement know about these kinds of issues at Ross.

If some Target can help friendly and polite employees, you can too do that!

C
C
100customer
, US
Mar 25, 2010 4:30 am EDT

Man I definitley know the Ross employees in the Bay Area are rude ### motha###as! They are ungreatful of their job & take it out on the innocent customers.

ComplaintsBoard
S
6:04 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ross Dress for Less customer. [protected]@ros.com

I went to Ross Store at Gaithersburg, MD today. After shopping my clothing and went to check out. There were not many cutomers waiting to check out and 3 counters were opened at that time. So, I went to the line with fewer people waiting. After the person in fornt of me finished his payment, I was ready to put the clothes on the check out table. Then, I was told I need to go back to the line and wait there since every people who want to pay need to follow one by one. I was so unhappy since no one told me there was a line when I was waiting to check out in one counter, it really wasted my time. And, there was no sign to tell the customers who need to follow the line when checking out, it really confused the customers. And, the person who stood in front of me went to one of the three counters and finished her purchase, I went to that counter, the cashier told me it was still not my turn to check out since she needed to serve the customer who already put his stuff on to another cashier's table. I really felt bad since the way the store treated me. I will never return to the store, the service of the store really sucks.

Read full review of Ross Dress for Less and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
L
L
Leslie Corpuz
, US
Feb 03, 2019 11:58 pm EST

I would like to file a complaint at ROSS GPO in Tamuning, Guam USA 96913 February 05, 2019 around 5:45 pm.
The cashier (name not known) and the manager (Lucy) during that shift were rude and both did not want to hear me out.
Scenery:
I was on a personal call on my cell phone, so I had my mother fall in line to pay for the item(s) we were buying. (Please take note she is a tourist to Guam and senior citizen and the cashier at the time (register 13) had no courtesy).
I saw this guy (customer) yelling at my mom to step back and move away from him with a hand gesture. My mom moved back. The guy was so disrespectful to my mom and the cashier said nothing. The moment I saw the guy doing that to my mom I rushed to my mom and I asked her why the customer was yelling at her. My mom said she didn’t know and had no idea. She only knew that the cashier called “NEXT CUSTOMER IN LINE NUMBER 13.”
So, I found out that the cashier was not done with her transaction. The guy was not done entering his pin number for his credit card number to pay for his items. I completely understand his reaction (a complete stranger coming from behind him while he is entering his pin number). But just the way he reacted and responded to my mom was almost racist in a way. It was very embarrassing to my mom for him yelling at her in the front of how many people/customers there.
So, I made the guy finish his transaction and I let him go because I didn’t want to create any trouble with him. Besides I would think that it would be the part of the cashier’s or management’s position to control such a scenario. Thinking the cashier will say something to my mom after the incident, some sort of gesture of apology, but….nothing!
I asked the cashier nicely “why are you calling the next customer in line if she’s not done yet with her current customer?” She answered me back rudely with “, THAT IS OUR POLICY AND TALK TO MY MANAGER!” It was very disrespectful and unprofessional on her part. I asked the Loss and Prevention person if I could speak to the Manager on duty and she referred me to Lucy. I tried to explain to Lucy what occurred and felt that she too brushed off my concern. The only issue she kept pushing was that it was store policy.
I don’t understand your store policy and why a cashier would call a customer next in line if the cashier is not done completing the transaction before the next customer is called. Someday this will cause customers to complain or even argue because of this policy. And if it is store policy, why isn’t it posted on store walls or by the cashier?
I just need peace of mind not for me but for my mom. As I mentioned earlier, she is a tourist here on the island and this was her first experience at a ROSS Department Store. It was so very embarrassing; as a daughter, I was heart-broken at the situation and so dissatisfied with the professionalism and customer services that the staff gave that night.
I truly hope my complaint does not go unnoticed. I am a regular customer at your store and I enjoy the great deals that I find. I just didn’t appreciate the type of management that was given.

R
R
Robert Butts
, US
May 09, 2017 11:35 am EDT

I just shopped at the Ross Store, Oakland Park, Florida, my FIRST and my LAST. Without a doubt, that is a nasty store, crap piled all over the place. Nothing was organized!, The Loss Prevention employee watched every step you made, which makes you feel uncomfortable. CHECK OUT IS A NIGHTMARE, WHO EVER THOUGHT OF THAT IDEA SHOULD BE FIRED. FOLKS, YOU ARE NOT SAVING ANY MONEY AT ROSS.

L
L
lajemb
Mechanicsburg, US
Dec 10, 2014 12:31 pm EST

Had a return today at the mechaniscburg, pa store. stand in "return line" for about 15 minutes. When it is my turn I'm told "MY LINE IS CLOSED you will have to go to anther line" ARE YOU KIDDING ME! Then that same clerk goes over to another register and say "LINE 3 IS OPEN FOR ANYONE BUYING BUT NO RETURNS. So I stood another 15 plus minutes to return the item. Had it been a few dollar item I would have placed it on counter and walked out! ROSS YOU HAVE SEEN ME FOR THE LAST TIME! The quality of you clothing is really declining! I won't be back and will tell everyone I know to go some where else!

J
J
jennifer12ca
Bagdad, US
Jul 03, 2011 8:38 pm EDT

I agreed all everything that someone told about all Ross store. When I go to Ross store in Curtner and Capital. I felt bad when I took a long time to return something. The worker in Ross showed me and another get in this line or that line. When I asked he that I return something. He said that "yes " this line, but I come in the cashier, the guy in cashier told me that this line dont return only for purchase. She told me that another line for return. They pissed me off. I only return but I need to take 30 minutes for waiting because a lot of people pay for purchase staying at return line. I think all managers in all Ross store should check this problem. Maybe it will make the fight between the customer together or the worker. I know the Ross store where all people like come in to shop.

L
L
lasonyafh
Toledo, US
May 04, 2010 11:00 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i would like to know when will it be a ross store near or in toledo, ohio .

ComplaintsBoard
S
11:26 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ross Dress for Less lack of staffing

I saved $85.00 at Ross yesterday. Or should I say, they lost out on $85.00 of revenue. As I approached the registers, I saw that 11 other people stood in line with only 1 register in use.
When one of the customers asked if any other registers were opening, the response was that the other person was on break.
Ten minutes later, another employee approached the register, walked around for 5 minutes, fiddled with the register for another 5 minutes...I left as did 2 other people in line.

Read full review of Ross Dress for Less and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
Cherylpage
Greenvill, US
May 05, 2010 5:40 pm EDT

As much as I agree that Ross is understaffed ( I work at one, I should know), you can't generalize a single incident. Yes, it is very busy at times, especially when people are switching registers, right before holidays, etc. But there is an effort put forth to keep lines under 3 customers at all times. I can tell you from experience that being on your register if needed is your number one priority at all times. Nonetheless, people need to take breaks and not EVERY employee is assigned or trained on a register. Just because you see someone walking around, it doesn't mean they are purposefully ignoring the situation. It just may be that they are a stockroom associate, or someone on their break, or processing gobacks, etc.

ComplaintsBoard
T
6:43 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ross Dress for Less rude manager

i went into the ross store to purchase a pair of shoes. once at the front of the store to be checked out i seen that the line was long and there was only one line open. i over heard the manager calling someone else up to open another register so i moved over so i could go ahead and be checked out. well the manager seen this and instead of allowing me to be checked out he sunt thegirl away and opened a different register and called the next two people in line to be waited on when they were next and took them in front of me. i stood there in awww . he looked at me and said that he was trying to move me up in line but i choose to stay in the back. my response to him was that i was just trying to figure out why would he take them when they were next in line nd he could have just taken the lady in front of me and me . he ten makes a statement to the mexican people nd say it is always my black sister nd brothers who act ugly. my response to him is that he hasn't seen ugly yet. i got so mad with him that i left without purchaseing my shoes. i feel something needs to be done for those racil comments.

Read full review of Ross Dress for Less and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
R
R
rrracien
, US
Sep 07, 2009 10:48 pm EDT

always the race card

D
D
_dori_
, US
Sep 07, 2009 10:44 pm EDT

From what I understand, you didn't want to wait in line and tried to get in front of the other people that had been waiting? Get over it. It's common practice to take the next customer in line, who's been waiting, instead of the customer that just walks up.

ComplaintsBoard
C
6:05 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ross Dress for Less extremely rude and careless associates and managers

I live in Bossier where there is a Ross store but I work in Shreveport where there is also a Ross store. One morning I decided to stop by the near by Ross in Bossier City to see what kind of product they had. It was pretty slim pickings, which is expected since it's much smaller and newer than the Shreveport store. However, I managed to find two pairs of shoes that I wanted to take home and try on with my clothes at home to see what outfits I could possibly put together. I knew I would be returning one of the shoes, because as much as I would have liked to keep them both, I am a college student who shouldn't be spending $50 on shoes. I'm sure someone out there can agree with me. Anyways so after that I headed into Shreveport to visit the bookstore where I planned on studying for a bit. Along the way I stopped at the Shreveport Ross to see if they had a better selection than the Bossier store. Well, they did, of course, so I ended up exchanging the two pairs of shoes that I had bought previously for a different pair of shoes, and a $20 jacket. After that I continued on to the book store where I studied, at most, 3 hours. As I headed home, I caught a case of buyers remorse and decided to swing by the Bossier store again to return the jacket I purchased at the Shreveport store. I was planned on keeping the shoes because they were only $17. When I walked in with a return I was immediately scorned by the cashiers with their dirty looks and snooty attitudes. I placed the Ross bag containing the jacket on the counter and apologized to them for returning as I am an assistant manager at my own clothing store and I know how it can hurt your daily numbers when merchandise is returned. Considering the jacket was only $20, however, I figured it wouldn't hurt them too bad. The associate jerked the jacket out of the bag without as much as a word and then tossed it down in disgust claiming she couldn't take it back because it didn't have a tag. In my horror I looked down to see that the jacket did in fact NOT have a tag. Well, let’s see. I bought it, tossed it in my backseat, went to the book store, then 3 hours later I cam here. The time on the receipt clearly stated that at least. I was confused. I explained to the cashier that it had a tag when I bought it, and that that was only 3 hours ago . I couldn't for the life of me figure out where the tag went, but I surely had nothing to do with its removal. She then proceeded to tell me that the jacket looked washed and worn as well. WHAT?!?!? Did I mention it was a vintage pleather jacket? Now you tell me how I bought, worn, and washed a pleather jacket in 3 hours. Geez lady have some common since. After explaining my case and still getting nowhere I asked for the manager. I told her my story, and without even a reply, she turned to the associate and said, “Just return it. I’m gonna throw it away anyways." WOW! Great client service! Ok, whatever so they decided to return it. But wait. After handing the associate both receipts to show her that I had done the previous purchase that morning and then the exchange for the jacket, she was more than confused. Without a word she walked off taking both receipts with her. I stood there and waiting assuming she was consulting the manager again about the return. 15 minutes later the manager returned. She handed me the receipt and she couldn't return it and that I would have to go to the Shreveport store. Then she walked off. No apology or anything. I didn't even get the bag back! I had to carry the jacket out in my hands. So I headed back to the Shreveport store, where luckily the girl that rang me up that afternoon was there. She vouched for the fact that I just bought the jacket earlier that day and that it looked exactly the same as it did when I bought it. They returned the jacket for me, which I was glad, but, when I asked the manger if I could have the number to call for complaints, she gave me some guy's personal phone number who didn't answer, or call me back for that matter. I had to research online to even get the "complaints" number, which ended up being a dead end, as well, because it was out of service. I won't be back to Ross.

Read full review of Ross Dress for Less and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
C
C
Charles44444
Artesia, US
Sep 25, 2011 2:54 am EDT

dude WTF you can return, its clothes, you have a receipt, its just like any other clothing store, you return things, if there was a problem with the thing you bought, then return it, there shouldnt be any excuses, ive never heard of some ###, you cant return things without the price tag complete ###, the receipt is there to show proof of purchase and ###, they just dont want you to return it and expecting some mindless customer gonna take off the tag and expecting them to throw it, NOOO ### RETURN THE THING OR SUE THERE ###'S.

J
J
Jennifer in San Jose
San Jose, US
Apr 28, 2010 11:54 pm EDT

My incident happen in San Jose, Ca Curtner location of Willow Glen.

On sunday I went to Ross with two dresses and receipts inside the Ross plastic bag for return. As I entered, there was a super long line. So I decided that I don't wan to stand in line once for the return and then another time if I decided to buy something. I saw some dresses that I would like to try on. I went to the dressing room and the rude fat woman (between 20's to early 30's) told me I cannot bring my bag into the dressing room. I told her she need to make sure no one touches my stuff and she said okay. But I can tell that look on her face that she didn't like what I just said to her.

As I came out, she was no where to be found and there was only one bag there, so I assumed it is mine cuz there is no other bag outside of the dress room. I ended up not buying anyting and decided to return my two dresses during the weekdays since it is always quiet and no line. I am a stay home mom. Today, I decided to go and return my dresses and I opened up the bag which was tied in a knot. I was shocked to find out that the items inside the bag wasn't mind. There was a pair of children jeans size 14 with brand name tag but no Ross tag and a super huge polyster cheap pair of short with a ross mark down tage of $5. My gutt feeling is someone must heard what I told the dress room lady that it is two really nice dresses and she must look after it cuz I don't want anyone stealing them.

My worst fear happened on sunday. Someone stole my bag and walked out of the store since there is no sensor on them. Or my other hutch is the store dress room employee got pissed off at me and switched the items to get back at me.

I called to the store today and no one seem to care enough to help me. They told me that the store manager isn't there. I guess I have to take that big lost and return the polyester shorts for $5 store credit since it is not my item and I don't have the receipt to it.

This happen like around 2 p.m. at Ross. If you are corporate, you should make your employees are accountable for things like this cuz if it happen too many times, you will lose your good customers and attract only the bad customers. Deep in my heart is that I stil think that the Ross Employee switched my stuff to get even with me. I spend hundreds of dollars at Ross already. You wouldn't want all your customers to go to Marshall and TJMAXX. They carry identical products for similar prices. I am just a loyal customer and only putting up this complaint so higher mangement know about these kinds of issues at Ross.

If some Target can help friendly and polite employees, you can too do that!

B
B
bbfigueroa
Shreveport, US
Jan 27, 2010 9:18 pm EST

i worked at the bossier store up until september. what did the associate look like that gave you a hard time?

I
I
IH8MarcieBonadonna
Casselberry, US
Dec 22, 2009 3:38 am EST

I agree with the customer. You can return anything at Ross even if there wasn't any price tags on it. They usually say that whenever they get "suspicious" about the customers. Actually when I was working in the service desk, I accepted the old returns even though they bought the items years ago. They're usually markdown to a $0.49 price. Remember the customers are always right.

S
S
stud07
Loganville, US
Sep 15, 2009 9:12 pm EDT

I work at Ross. We cannot return clothes without tags no matter where you bought it or when. Don't blame the employees call and complain often, because quite frankly I hate being yelled at when I can't return something for someone. So when you complain you help us out, if they listen to you. Now about the employee, I won't make excuses for her but, I have been in that position when after standing on my feet for 6 hours, I keep having customers who don't read the return policy trying to return stuff they bought six months ago, or stuff that they wore and are returning. I think you just were caught in that sixth our, when she is just tired. She's human and has emotions too.

ComplaintsBoard
J
1:34 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ross Dress for Less in response to dirty stores

I work part time in a Ross Store, that recently opened in February, (Tulsa Hills Ross in Tulsa Oklahoma). Thus far the store is still in excellent condition, although we work hard to keep it that way! By now, it could easily look like other Ross stores in the area. Sometimes the calibur of your clientele and the attitude of the customer will and does determine how well your store will be kept up. This particular Ross is in a fairly new shopping center, and we are constantly complimented on the condition of the store. I always, always make it a point to thank them, and I also throw in a comment about the customer helping us keep this store in good shape. Now before we get the store in shape before the opening of the next day, we find merchandise all over the place. It would surprise you, or maybe not how disrespectful the customers can be to the merchandise and the store. I have all too many times seen shoppers drop their children off in the toy department while they shop, and the kids tear into the packages, and leave things all over the place! My mother taught me to put things back where you got them. It is the most simple rule to follow, and would go a loooong way towards helping the employees of Ross keep the stores looking nice. After all Ross isnt in the business of having a huge payroll, because as of late, management has been requiring us to be out of the store at night within a certain time period, and this makes it hard to keep the store up, when you have constant turn over and customers trashing the stores. It's not up to Ross employees alone to keep the stores nice, it is also helpful for the consumer to just simply put things back on the shelf or racks where they belong. Hopefully this new store dosent fall victim to the trashy store reputation that Ross has, because when it does, I will quit! So as a consumer, if you encounter a new Ross Store and it is in good condition, truth be told, if you do your part to help keep the store nice, by returning merchandise to the rack or shelf where you got it, or simply hand it to a store employee, it will really help them keep the store in good shape. BTW, we have some of the nicest employees, and we get compliments on the politeness, and the customer service we give the consumer! : )

Read full review of Ross Dress for Less and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
B
B
BambooPanda13
Columbia City, US
Dec 30, 2009 9:52 pm EST

There are two Ross stores near me. An older one is dirty and full of people who don't watch their children and do not care if their children are dropping things on the floor. We just went and in the shoe aisle at the back you couldn't even get through one end because the entire floor was covered in shoes. I truly feel sorry for the employees and I watched as a mother was going down an aisle and her baby was just grabbing shoes and tossing them on the floor! I am going to recommend to them that they put up signs asking people to please put things back on the shelf and other signs that let people know that their children need to remain in their presence and be attended by an adult. They let their kids run around the store and it is so ridiculous. As a child I would have never even thought to grab anything off the shelf without asking and if I did I know it would go right back where it came from or I would be in trouble. Apparently the way people are raising their kids is lacking in morals, common sense, respect, and manners. The nicer Ross had less stuff in it as the Christmas sale just passed so we wanted to go see if the other had some stuff we were looking for. Luckily they did or else it would have not been worth it just trying to brave the people, children, and piles of stuff on the ground that people rudely leave. I understand putting something back randomly on a shelf, I am sure people do that all the time, but leaving it on the floor is just completely disrespectful. Plus then the shoes and merchandise gets dirty and the next person doesn't want to buy dirty things. Anyway, people need to be more respectful of any store and we wouldn't have to refer to it as "the dirty Ross" if other people wouldn't make it dirty. I even saw one area where someone's child (I'm assuming it was a child) opened a bottle of lotion and squirted it all over the merchandise on the shelf and all over the floor and then threw the bottle on the ground. So ridiculous and if I knew my child did that they would be spanked and made to clean up that entire area and apologize to the employees one by one. I am positive those poor employees have to stay there at the end of the day cleaning until everything is put back in its place.

It is not the employees, it is the customers. I've worked in retail and no bosses would ever allow employees to leave a store in a trashed condition, it is the customers through the day. And the employees can't walk behind everyone all day and clean up after every single person.

E
E
elleut
Dillsburg, US
Sep 15, 2009 8:53 am EDT

People are truly pigs. If people would put there stuff back where it belongs half the stores wouldn't look the way they do. You can't expect a few employees to pick up and clean up after the hundreds of customers that flow through the store each and every day. Don't blame the employees, blame the customers.

B
B
Bibifruit
Casselberry, US
Sep 05, 2009 10:56 pm EDT

I completely agree with you. I work there too and always see how customers throw away merchandise and misplace them. People shouldn't always blame Ross and its employess, they better think first maybe the customers have something to do with it too... If most of them would follow the simple rule - put it back where u got it from - Ross would be clean and nice like other more expensive stores... Trust me

ComplaintsBoard
B
3:37 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ross Dress for Less incompetent manager

On Sun, Aug 16, 2009 at 9:46 AM, Bobby Cogossi wrote:
Shawntain Gomillion is a incompetent store manager and a liar as well!
Hello my name is Robert Cogossi @ store #1130 Levittown Town Center, (associate #[protected] Thimbleberry Ln. Levittown, Pa.19054. My phone # [protected]. I AM NOT ONE TO DO THIS...I have been in retail over 20yrs. I am greatly sadden to address that I have dismissed myself today @ 1:45pm.Aug. 14th 2009 due to the ongoing unprofessionalism, mistreatment, and disrespect that comes directly from the management team. I am not alone and I could guarantee you several other employees would COMPLETELY back me up. I was very excited to come work for Ross, I have bit my tongue on several occasion. Ever since the store opened the moral, attitude, and atmosphere is NOT all what it is suppossed to be. I had a bad vibe from the get go. From day to day schedules to no schedules being posted, day to day changes on how to to do things up front, no communication, disrespect, to requesting an FES manual which I never received on how to better understand my job, to my pay rate which is 1.75 less than the rate I was hired at and have NOT YET received a retro differential check. Employees coming to me about the way Shawntain, Nanci, and Demaras talk to them threatening their jobs an are afraid to say something cause they are afraid to get fired- Customers cursing at me at checkout waiting too long in line-the disrespect we are given in front of a customer and the list goes on. No communication-its disorganized-no wonder speed transactions are slow at the register. I don't know the true aspect of a FES cause the job duties and supervision I took on have been slowly taken away. Why? At this point the mangement does not care about nothing but themselves, not even the employee and the customer. My experience at Ross has been nothing but aggrevation and stress-for the money I am making its not worth it? I do the best I can when I work and the mgmt. is never happy its always a negative atmosphere/comment right from the opening to set the moral for the day. I called David Silverman on Aug 7th told him what was going on...no reply nothing! I called corp/payroll on Aug. 8th left msg. again no reply. What I am I to think? As per conversation with(Aaron)another associate(SPS) who also called corp. no one knew our pay was a problem and they we're not happy about the situations. There were comments made about the cashiers and myself directly and that "something was going to be done about it" was this a "threat" about my job/our jobs? The comment was clear from Shawntain. FED-X comes in, I page a MOD for a signature, Markesha(cash office/Cashier) is on the register, Shawntain calls for Markesha on the phone tells her to sign for it(not a mgr) Aren't all deliveries that come through the front door to be signed by a MGR? Am I not a SUPERVISOR? and am I not TRUSTED by my store MGR to sign for a package? What message are you sending me?What is up with that? I page for a voucher(no receipt) the customers always get frustrated cause now they have to WAIT (this is customer satisfaction?)..Ashley Diggs (stock supervisor) (not a mgr) comes up with a key at this point I have had a few returns in a row I get the voucher the customers address a comment as Ashley leaves... "Is she a Mgr?, she is not too pleasant is she, and I cannot believe the way she is dressed, with her pants pulled down below her butt a t-shirt, and a baseball cap on her head, I can't believe your company allows that.." What I am to say?(Actually the dress code really is not enforced here-other customers have said about other employees about their dress appearance) Well, I needed another voucher(no receipt) for next customer I page Ashley up she comes and goes directly to the phone next to me and in front of the customer and calls Shawntain...customer still waiting..."HE NEEDS ANOTHER ONE...Shawtain says" for the same customer" "NO" is the reply..."for what then?" I get the voucher and WELL at this point I am COMPLETELY EMBARASSED-the customer CANNOT BELIEVE how that went! So just in the past what 10-15 mins what impression Ross sending to the customers WOW!-this is definetely not the first time this has happened! Well, that was it for me I am not gonna put up with the BS that goes on-its not worth it! I locked my register and went to the office and told Shantain "I quit." PLEASE, I am REQUESTING ALL MY CHECKS to be sent directly to my home address which is listed above. I do not want to go back to the store. Its a shame, this store will not make it if this continues. I hope this is addressed.

Read full review of Ross Dress for Less and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
Ross Mess
Austell, US
Jan 04, 2011 4:32 pm EST

I believe that is Ross' culture because I just resigned from Austell store in Georgia for basically the same reasons. After reading the complaints all the way back to 2008 and it's 2011 and nothing has changed. Kudos for standing up for yourself.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Ross Dress for Less contacts

Phone number

+1 (800) 945-7677

Website

www.rossstores.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Ross Dress for Less?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Ross Dress for Less Customer Service. Initial Ross Dress for Less complaints should be directed to their team directly. You can find contact details for Ross Dress for Less above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Ross Dress for Less. Discuss the issues you have had with Ross Dress for Less and work with their customer service team to find a resolution.