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Ross Dress for Less / customer service

1 Bell Gardens, CA, United States

This complaint is based on my visit to Ross in the city of Bell Gardens, CA. I went during lunch time to make a quick exchange. The only cash registers that were open were the two where an exchange or refund is usually made. The two employees, Ana and Marycruz, were only calling customers that were standing in the purchase line and were purposely ignoring the three people standing in line to make an exchange/refund. Not once did they acknowledge us or let us that we will be assisted next. After waiting in line for approximately 15 minutes I decided to leave. Better customer service is the key to not losing customers. I suggest some training and better managing of the store.

Sep 10, 2018

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